Download or read book The Definitive Guide to Order Fulfillment and Customer Service written by CSCMP and published by Pearson Education. This book was released on 2013-12-16 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. Straight from the Council of Supply Chain Management Professionals (CSCMP), it brings together up-to-the-minute knowledge and best practices for all facets of order fulfillment and customer service process management, from initial customer inquiry through post sales service and support. CSCMP and contributor Stanley Fawcett introduce crucial concepts ranging from customer order cycles to available-to-promise and supply chain RFID to global order capture networks. The Definitive Guide to Order Fulfillment and Customer Service imparts a deep understanding of each crucial process, helping readers optimize your most important customer contacts. Coverage includes: Basic concepts of order fulfillment and customer service, and their essential roles in meeting customer expectations Key elements and processes in order fulfillment and customer service, and interactions amongst them Principles and strategies for establishing efficient, effective, and sustainable order fulfillment and customer service processes The critical role of technology in managing order fulfillment and customer service processes Requirements and challenges of global order fulfillment and customer service processes Best practices for assessing the performance of order fulfillment and customer service processes using standard metrics and frameworks For all supply chain and operations managers, students, and other business professionals and decision-makers who are concerned with order fulfillment or customer service.
Download or read book Logistics Order Fulfillment a Complete Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-10-22 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: How would one define Logistics Order Fulfillment leadership? Have all basic functions of Logistics Order Fulfillment been defined? How do you determine the key elements that affect Logistics Order Fulfillment workforce satisfaction? how are these elements determined for different workforce groups and segments? Can we add value to the current Logistics Order Fulfillment decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)? How important is Logistics Order Fulfillment to the user organizations mission? This extraordinary Logistics Order Fulfillment self-assessment will make you the dependable Logistics Order Fulfillment domain expert by revealing just what you need to know to be fluent and ready for any Logistics Order Fulfillment challenge. How do I reduce the effort in the Logistics Order Fulfillment work to be done to get problems solved? How can I ensure that plans of action include every Logistics Order Fulfillment task and that every Logistics Order Fulfillment outcome is in place? How will I save time investigating strategic and tactical options and ensuring Logistics Order Fulfillment costs are low? How can I deliver tailored Logistics Order Fulfillment advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Logistics Order Fulfillment essentials are covered, from every angle: the Logistics Order Fulfillment self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Logistics Order Fulfillment outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Logistics Order Fulfillment practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Logistics Order Fulfillment are maximized with professional results. Your purchase includes access details to the Logistics Order Fulfillment self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Download or read book The Definitive Guide to Order Fulfillment and Customer Service written by Amydee Fawcett and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. Straight from the Council of Supply Chain Management Professionals (CSCMP), it brings together up-to-the-minute knowledge and best practices for all facets of order fulfillment and customer service process management, from initial customer inquiry through post sales service and support. CSCMP and contributor Stanley Fawcett introduce crucial concepts ranging from customer order cycles to available-to-promise and supply chain RFID to global order capture networks. The Definitive Guide to Order Fulfillment and Customer Service imparts a deep understanding of each crucial process, helping readers optimize your most important customer contacts. Coverage includes: Basic concepts of order fulfillment and customer service, and their essential roles in meeting customer expectations Key elements and processes in order fulfillment and customer service, and interactions amongst them Principles and strategies for establishing efficient, effective, and sustainable order fulfillment and customer service processes The critical role of technology in managing order fulfillment and customer service processes Requirements and challenges of global order fulfillment and customer service processes Best practices for assessing the performance of order fulfillment and customer service processes using standard metrics and frameworks For all supply chain and operations managers, students, and other business professionals and decision-makers who are concerned with order fulfillment or customer service.
Download or read book The Definitive Guide to Order Fulfillment and Customer Service written by Stanley E. Fawcett and published by . This book was released on 2014 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. Straight from the Council of Supply Chain Management Professionals (CSCMP), it brings together up-to-the-minute knowledge and best practices for all facets of order fulfillment and customer service process management, from initial customer inquiry through post sales service and support. CSCMP and contributor Stanley Fawcett introduce crucial concepts ranging from customer order cycles to available-to-promise and supply chain RFID to global order capture networks."--Pearson web site.
Download or read book Maritime Logistics written by Dong-Wook Song and published by Kogan Page Publishers. This book was released on 2012-04-03 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Globalisation and the rapid increase in world trade in the past decade have contributed to greater demand for international transport and logistics and, consequently, the expansion of the maritime industry. The dramatic changes in the mode of world trade and cargo transportation make it more important than ever to have a clear understanding of the way in which freight is transported by sea and the role of ports in this exchange. Maritime Logistics examines the latest development, knowledge and practices taking place in logistics and supply chain within the port and shipping industry. Written by a team of international experts, who provide a truly global perspective on this increasingly key area of logistics, the book covers everything that students of logistics, as well as those working within the industry should know and understand including shipping lines, dry bulk and port-centric logistics.
Download or read book The Definitive Guide to Integrated Supply Chain Management written by Brian J. Gibson and published by Pearson Education. This book was released on 2014 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master supply chain management concepts, components, principles, processes, interactions, and best practices: all the knowledge you need to start designing, implementing, and managing modern supply chains! The Definitive Guide to Integrated Supply Chain Management brings together all the knowledge you need to help companies gain competitive advantage from supply chains. Co-written by a leading supply chain expert and the Council of Supply Chain Management Professionals (CSCMP), this reference provides up-to-the-minute insight into the roles of supply chain management in improving customer service, reducing costs, and improving financial performance. Clearly and concisely, it introduces modern supply chain management best practices that have been proven to work in organizations of many sizes, types, and industries. For all supply chain and operations managers and students; and for other professionals who either practice in the field or work closely with practitioners to solve business problems.
Download or read book The Handbook of Logistics and Distribution Management written by Alan Rushton and published by . This book was released on 2006 with total page 644 pages. Available in PDF, EPUB and Kindle. Book excerpt: This third edition includes updates in manufacturing logistics, integrated logistics, process design and home delivery, and brand new sections on warehouse receipt and dispatch.
Download or read book Logistics and Fulfillment for E Business written by Janice Reynolds and published by CRC Press. This book was released on 2017-07-12 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Logistics and fulfillment management is unglamorous, complex and expensive, but it is one of the primary factors determining whether an e-business will be profitable. Many enterprises (large and small) rush into the e-business model without adequate consi
Download or read book Eaches or Pieces Order Fulfillment Design and Operations Handbook written by David E. Mulcahy and published by CRC Press. This book was released on 2007-01-23 with total page 952 pages. Available in PDF, EPUB and Kindle. Book excerpt: If your business uses warehouses to deal with the sales of goods, then you know that facility operations, shipping, and customer service are important to your company's health. Eaches or Pieces Order Fulfillment, Design, and Operations Handbook offers insights for warehouse, distribution, or logistics professionals to make their "eaches or pieces"
Download or read book The Definitive Guide to Supply Chain Best Practices written by Robert M. Frankel and published by Pearson Education. This book was released on 2014 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Demand management in the supply chain. Supply chain network design and analysis. Risk and uncertainty in the supply chain.
Download or read book The Definitive Guide to Transportation written by Thomas J. Goldsby and published by Pearson Education. This book was released on 2014 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: The proper management of transportation processes and issues is critical to fulfilling customer demand, and to the ultimate success of a supply chain. Now, there's an authoritative and comprehensive guide to managing transportation processes and operations in any supply chain. Authored by leading expert Thomas Goldsby alongside the Council of Supply Chain Management Professionals (CSCMP), this text focuses on the key principles, strategies, and decisions required for the cost-efficient, effective flow of goods between sellers and buyers. Coverage includes: Basic transportation management concepts and their essential roles in demand fulfillment, including transportation links, efficiency, and aligning capabilities with customer requirements Key elements, processes, and interactions of transportation operations management, including transportation modes, execution, and control Design principles and strategies for establishing efficient, effective, and sustainable transportation operations, including functional control, terms of sale, outsourcing, modal and carrier selection, rate negotiation, contracting, consolidation, 3PLs, sustainability, and overcoming barriers to success The critical role of technology in managing transportation operations and product flows, including the latest TMS tools for routing, scheduling, load planning, carrier selection, load tendering, status tracking, appointment scheduling, performance reporting, scorecarding, and auditing Requirements and challenges of planning and moving goods between countries, including freight flows, intermodal options, planning/execution, ocean shipping and international air services; customs; global challenges, and regulation Best practices for assessing performance using standard metrics and frameworks, including KPIs, tradeoff analysis, and more
Download or read book The Definitive Guide to Warehousing written by Scott Keller and published by Pearson Education. This book was released on 2014 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: An authoritative guide to planning, implementing, measuring, and optimizing world-class supply chain warehousing processes, this book explains each warehousing option, basic warehousing storage and handling operations, strategic planning, and the effects of warehousing design and service decisions on total logistics costs and customer service.
Download or read book E commerce Logistics and Fulfillment written by Deborah L. Bayles and published by Prentice Hall PTR. This book was released on 2001 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outsourcing-, User Perspectives.
Download or read book The Handbook of Logistics and Distribution Management written by Alan Rushton and published by Kogan Page Publishers. This book was released on 2000 with total page 612 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed for students, young managers and seasoned practitioners alike, this handbook explains the nuts and bolts of the modern logistics and distribution world in plain language. Illustrated throughout, this second edition includes new chapters on areas previously not covered, such as: intermodal transport; benchmarking; environmental matters; and vehicle and depot security.
Download or read book The Definitive Guide to Inventory Management written by Matthew A. Waller and published by Pearson Education. This book was released on 2014 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inventory management is a critical component of supply chain management, addressing how much inventory should be carried across the supply chain, where to carry it, and how much safety stock is required to meet the organization's cost and customer service objectives. Now, there's an authoritative and comprehensive guide to best-practice inventory management in any organization. Authored by world-class experts in collaboration with the Council of Supply Chain Management Professionals (CSCMP), this text gives students and practitioners a thorough understanding of each leading approach to managing supply chain inventories, and the variables that drive decisions about inventory levels. It discusses the fundamental need for inventory, how product value affects inventory decisions, how to determine inventory levels, how the number of inventory locations affects inventory levels, and new approaches to reducing inventory. Coverage includes: Basic inventory management goals, roles, concepts, purposes, and terminology, including periodic inventory, perpetual inventory, safety stock, cycle count, ABC analysis, carrying and stockout costs, and more Key inventory management elements, processes, and interactions Principles/strategies for establishing efficient and effective inventory flows The critical role of technology in inventory planning and management New approaches to reducing inventory including postponement, vendor-managed inventories, cross-docking, and quick response systems Understanding essential trade-offs between inventory and transportation costs, including the impact of carrying costs Requirements and challenges of global inventory management Best practices for assessing inventory management performance using standard metrics and frameworks
Download or read book A Practical Guide to Logistics written by Jerry Rudd and published by Kogan Page Publishers. This book was released on 2019-07-03 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Few people come into logistics management with knowledge and experience of all aspects of the profession. Some may have worked their way up from driving a vehicle but know little of warehouses, others may find themselves taking responsibility for logistics as part of a wider remit such as operations. A Practical Guide to Logistics aims to equip them with the necessary knowledge to move on to the next stage, with simple non-technical explanations of the options available, and impartial advice on how to choose the right option for their business. It is also an excellent primer for students studying logistics for the first time, on BSc or MSc courses, as well as practitioners on professional training courses. A Practical Guide to Logistics is a straightforward guide taking readers through all aspects of this fascinating industry, covering packaging, transportation, warehousing and exporting and importing of goods. There is a real need for this basic knowledge, both for practitioners starting out in the industry or more experienced practitioners who may have gaps in their knowledge. The book examines each aspect of logistics in turn and the text is supported by numerous illustrations.
Download or read book The Definitive Guide to Inventory Management written by CSCMP and published by Pearson Education. This book was released on 2014-03-19 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master and apply both the technical and behavioral skills you need to succeed in any inventory management role or function! Now, there’s an authoritative and comprehensive guide to best-practice inventory management in any organization. Authored by world-class experts in collaboration with the Council of Supply Chain Management Professionals (CSCMP), this text illuminates planning, organizing, controlling, directing, motivating and coordinating all the activities used to efficiently control product flow. The Definitive Guide to Inventory Management covers long-term strategic decisions; mid-term tactical decisions; and even short-term operational decisions. Topics discussed include: Basic inventory management goals, roles, concepts, purposes, and terminology Key inventory management elements, processes, and interactions Principles/strategies for establishing efficient and effective inventory flows Using technology in inventory planning and management New approaches to inventory reduction: postponement, vendor-managed inventories, cross-docking, and quick response systems Trade-offs between inventory and transportation costs, including carrying costs Requirements and challenges of global inventory management Best practices, metrics, and frameworks for assessing inventory management performance
