Download or read book Performance Measurement for Managing Local Government written by David N. Ammons and published by . This book was released on 2020 with total page 333 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Performance Budgeting for State and Local Government written by Janet M. Kelly and published by Routledge. This book was released on 2014-12-18 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides a comprehensive theoretical and practical framework for informing budget decisions based on the efficiency and effectiveness of service delivery. The authors enliven the text with references to their original research and personal experiences with performance measurement, citizen satisfaction surveys, and financial management practices. This edition includes increased coverage of cost accounting procedures and of citizen participation in performance management.
Download or read book A Performance Management Framework for State and Local Government written by National Performance Management Advisory Commission and published by . This book was released on 2010-05-01 with total page 61 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Performance Measurement written by Harry P Hatry and published by Rowman & Littlefield. This book was released on 2023-10-03 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.
Download or read book Performance Measurement in Local Sustainability Policy written by Susan M. Opp and published by Routledge. This book was released on 2018-02-21 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Local officials are responsible for a number of important tasks that have a significant impact on the quality of life of most Americans. Arguably, the policy choices made by local governments in the United States more directly impact individual well-being than do the choices made at any other level of government. From zoning decisions to the creation of parks and the maintenance of sidewalks and trails, local governments are largely responsible for direct services to the public and can provide the necessary tools and skills to create an attractive and vibrant community. And yet one area of significant importance for both individuals and for the country as a whole, local sustainability, is a relatively new policy area for many American municipalities. For example, how many local governments are adopting sustainability policies and plans? How are those initiatives performing? Without an honest and robust examination of both the effectiveness and the efficiency of local sustainability policies, the success of the entire sustainability movement in the United States is uncertain. This book provides readers with a comprehensive understanding of what constitutes local sustainability and why it matters. Focusing closely on environmental initiatives, economic development issues, and social equity concerns, each chapter offers both an account of the sustainability policies being adopted and a close exploration of the performance measurement activities of cities in that policy area. Readers are introduced to the metrics that American cities are using to measure the performance of their sustainability efforts, as well as benchmarks and comparison statistics that may be used to develop and evaluate the performance assessment efforts in their own sustainability programs. Students of public administration, urban planning, and political science – as well as public officials – will find this book useful to understand the complexity of sustainability and local government.
Download or read book The State and Local Government Performance Management Sourcebook written by Anne Spray Kinney and published by . This book was released on 2010-06-01 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Leading Performance Management in Local Government written by David N. Ammons and published by International City/County Management Association(ICMA). This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you are not content to merely declare performance goals in mission statements or to rest your hopes on performance measurement to bring about change, find out how to lead an active strategy to push your organization toward improved performance. Leading Performance Management in Local Government walks you through a brief overview of performance measurement, and then delves into successful performance management practices. This collection of readings on performance measurement and management is packed with strategies and guidance from noted experts on leadership in government. Book jacket. ICMA Press is a leading publisher of books, reports, survey research, training materials, and other resources used by local government management professionals, municipal and county associations, and colleges and universities. Book jacket.
Download or read book Municipal Benchmarks written by David N. Ammons and published by SAGE Publications. This book was released on 2001-02-21 with total page 513 pages. Available in PDF, EPUB and Kindle. Book excerpt: The new edition of this practical reference book gives municipal officials and citizens the benchmarking tools needed to assess and establish community standards for their operations and delivery of services. New to this edition: -Updated charts and data throughout -New chapters "Management Services," "Parking Services," "Risk Management," "Social Services," "Streets, Sidewalks, and Storm Drainage," Water and Sewer Services," "Fleet Maintenance," "Gas and Electric Services" -Expanded coverage including newly adopted performance targets and updated standards for emergency response times for fire, police, and emergency medical service.
Download or read book A New City O S written by Stephen Goldsmith and published by Brookings Institution Press. This book was released on 2017-11-28 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proposing an entirely new governance model to unleash innovation throughout local government At a time when trust is dropping precipitously and American government at the national level has fallen into a state of long-term, partisan-based gridlock, local government can still be effective—indeed more effective and even more responsive to the needs of its citizens. Based on decades of direct experience and years studying successful models around the world, the authors of this intriguing book propose a new operating system (O/S) for cities. Former mayor and Harvard professor Stephen Goldsmith and New York University professor Neil Kleiman suggest building on the giant leaps that have been made in technology, social engagement, and big data. Calling their approach "distributed governance," Goldsmith and Kleiman offer a model that allows public officials to mobilize new resources, surface ideas from unconventional sources, and arm employees with the information they need to become pre-emptive problem solvers. This book highlights lessons from the many innovations taking place in today's cities to show how a new O/S can create systemic transformation. For students of government, A New City O/S: The Power of Distributed Governance presents a groundbreaking strategy for rethinking the governance of cities, marking an important evolution of the current bureaucratic authority-based model dating from the 1920s. More important, the book is designed for practitioners, starting with public-sector executives, managers, and frontline workers. By weaving real-life examples into a coherent model, the authors have created a step-by-step guide for all those who would put the needs of citizens front and center. Nothing will do more to restore trust in government than solutions that work. A New City O/S: The Power of Distributed Governance puts those solutions within reach of those public officials responsible for their delivery.
Download or read book Business Performance Measurement and Management written by Paolo Taticchi and published by Springer Science & Business Media. This book was released on 2010-01-22 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring and managing the performance of a business is one of the most genuine desires of management. Balanced scorecard, the performance prism and activity-based management are the most popular frameworks in this setting. Based on the findings of R.G. Eccles’ acclaimed "Performance Measurement Manifesto (1991)" this book introduces new contexts and themes of application and presents emerging research areas related to business performance measurement and management, e.g. SMEs and sustainability. As a result of the 1st International Summer School Piero Lunghi on "Perspectives of Business Performance Management" this book is written both for students and academics, as well as for practitioners looking for new, yet proven ways to measure and manage business performance.
Download or read book Behavioral Public Performance written by Oliver James and published by Cambridge University Press. This book was released on 2020-06-25 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: A revolution in the measurement and reporting of government performance through the use of published metrics, rankings and reports has swept the globe at all levels of government. Performance metrics now inform important decisions by politicians, public managers and citizens. However, this performance movement has neglected a second revolution in behavioral science that has revealed cognitive limitations and biases in people's identification, perception, understanding and use of information. This Element introduces a new approach - behavioral public performance - that connects these two revolutions. Drawing especially on evidence from experiments, this approach examines the influence of characteristics of numbers, subtle framing of information, choice of benchmarks or comparisons, human motivation and information sources. These factors combine with the characteristics of information users and the political context to shape perceptions, judgment and decisions. Behavioral public performance suggests lessons to improve design and use of performance metrics in public management and democratic accountability.
Download or read book Performance Information in the Public Sector written by Wouter Van Dooren and published by Springer. This book was released on 2016-04-30 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Combining practical experience with academic analysis this book explores the social and organizational dynamics of performance indicators. It moves beyond the technicalities of measurement and indicators and looks at how performance information is changing the public sector.
Download or read book Comparative Performance Measurement written by Elaine Morley and published by The Urban Insitute. This book was released on 2001 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Topics covered include scope of CPM, preparing for data collection, reporting and using CPM information.
Download or read book Measuring and Improving Infrastructure Performance written by National Research Council and published by National Academies Press. This book was released on 1995-01-01 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: The nation's physical infrastructure facilitates movement of people and goods; provides safe water; provides energy when and where needed; removes wastes; enables rapid communications; and generally supports our economy and quality of life. Developing a framework for guiding attempts at measuring the performance of infrastructure systems and grappling with the concept of defining good performance are the major themes of this book. Focusing on urban regions, within a context of national policy, the volume provides the basis for further in-depth analysis and application at the local, regional, state, and national levels.
Download or read book Regional Performance Measurement and Improvement written by Soushi Suzuki and published by Springer. This book was released on 2017-03-14 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first book to fully introduce a newly developed distance friction minimization (DFM) model, which is one of the new efficiency improvement projection approaches in data envelopment analysis (DEA). The DFM model can produce a most effective solution in efficiency improvement projections for inefficient spatial entities (decision-making units). The book provides a set of fresh contributions to a quantitative assessment of the performance of such policy entities. First it offers a state-of-the art overview of current DEA models and approaches, followed by the operational design of various new types of DEA models, each of them addressing weaknesses in traditional DEA approaches. Then it illustrates the assessment potential of DEA — and its new variants, in particular, the DFM model and subsequent extensions — on the basis of a broadly composed collection of empirical case studies, centering mainly but not exclusively on Japan and other Asian nations.
Download or read book Questioning Performance Measurement Metrics Organizations and Power written by Guy Redden and published by SAGE. This book was released on 2019-03-11 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: Questioning Performance Measurement: Metrics, Organizations and Power is the first book to interrogate the organizational turn towards performance metrics critically. Performance measurement is used to evaluate a diverse range of activities throughout the private, public and non-governmental sectors. But in an increasingly data driven world, what does it really mean to measure ‘performance’? Taking a sociology of quantification perspective, this book traces the rise of performance measurement, questions its methods and objectivity, and examines the social significance of the flood of numbers through which value is represented and actors are held accountable. An illuminating read for students, scholars and practitioners across Organization Studies, Sociology, Business and Management, Public Policy and Administration.
Download or read book Performance Budgeting for State and Local Government written by Janet M. Kelly and published by M.E. Sharpe. This book was released on 2015-05-18 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides a comprehensive theoretical and practical framework for informing budget decisions based on the efficiency and effectiveness of service delivery. The authors enliven the text with references to their original research and personal experiences with performance measurement, citizen satisfaction surveys, and financial management practices. This edition includes increased coverage of cost accounting procedures and of citizen participation in performance management.
