Download or read book Little Things Big Returns written by Daryl Travis and published by . This book was released on 2015-06-15 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone seems to understand the importance of satisfied customers. Yet, 80% of companies believe they deliver a good customer experience while only 8% of customers agree. How is such a disparity possible? Little Things Big Returns reveals why and how companies miss the little things that draw customers in or turn them away. Most importantly, this book explains what companies can do to close the gap? Story after story is shared about how successful companies hone in on little things to create long-lasting loyalties. By little things I mean human things, the kindnesses and considerations that surprise people and create feelings they never forget. Think of the little things as the moments that matter most to your customers. How your customer feels in those moments creates the defining elements of your brand and your business. Those little things become the stories of your company that your customers share with family and friends. When those experiences are positive and memorable, customers start to depend on, become loyal to and even fall in love with your company. You'll also come to realize that doing what matters most for your customers costs very little. Many examples in this book demonstrate how doing the little things well makes a big difference and is highly profitable. You just need to change your attitude and resolve to make your customer's experience the central motivation of your operations. After all, how much does it cost to change your attitude? When your company is passionate about doing the little things that create memorable experiences, your customers beat a well-worn path to your door and your business becomes an exciting, flourishing example of a company at its very best.
Download or read book Little Things in a Big Country written by Hannah Hinchman and published by W. W. Norton & Company. This book was released on 2004 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether chasing gophers (Sisu) or flirting with cowboys at the Buckhorn Bar (Hannah), artist Hannah Hinchman and her dog Sisu are excellent guides to some of the wildest country left in America. Treading carefully near a sandhill crane's nest, testing the ice on the river, and marveling at the seasonal influx of ducks, this pair of curious naturalists takes us into the intimate corners of western Montana, inquiring into all natural phenomena—which Hannah then captures on the page in detailed sketches, notes, and watercolors. If Annie Dillard were an artist, she might have composed a book like this. But few writers, or artists, can bring words and images together like Hannah Hinchman. Insightful, funny, and personal, she not only enables us to enter her own particular patch of the natural world, she also teaches us to see our own, bringing to her work an exceptional unity of hand, eye, and heart.
Download or read book The Little Big Things written by Henry Fraser and published by Seven Dials. This book was released on 2019-08-20 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: THE SUNDAY TIMES BESTSELLER 'Henry Fraser is one of the most remarkable people I've ever met' J.K. Rowling 'What a story of transformation, inner power and inspiration' Jonny Wilkinson The memoir of the year by Henry Fraser, motivational speaker and mouth artist with a foreword by J.K. Rowling. Being challenged in life is inevitable, but being defeated is optional... Henry Fraser was 17 years old when a tragic accident severely crushed his spinal cord. Paralysed from the shoulders down, he has conquered unimaginable difficulty to embrace life and a new way of living. Through challenging adversity, he has found the opportunity to grow and inspire others. This book combines his wisdom and insight into finding the gifts in life's challenges, and will resonate with anyone facing an obstacle, no matter how big or small. It includes Henry's thoughts on how to look at the right things and avoid the wrong, finding progress in whatever you do, and acknowledging and accepting the darkness when it comes. Right at the heart of Henry's inspiring philosophy is his belief that every day is a good day.
Download or read book Little Things Make a Big Difference written by Laurin Sydney and published by Hay House, Inc. This book was released on 2002-02-01 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: Was it Napoleon who first said, "Good things come in small packages," or someone in the jewelry industry? Whoever coined that phrase had the wisdom to realize that "little things can make a big difference." For the past 10 years, as the entertainment anchor for CNN, Laurin Sydney has been privy to the private lives of Hollywood royalty, where a wish is their command. Past the tall palms and long driveways of dreams . . . lives a world filled with so much success and privilege, where you would assume that anyone would be happy. But happiness is not about that house on the hill—it’s about constructing a home in your heart. . . . This book is filled with joyful jolts and enlightening exercises for your home, your relationships, your kids, your workplace, and you. For example, you can make small, simple gestures that may not help to establish world peace but that can bring peace and joy to your world. . . . One little chocolate kiss, added to the lunchbox of a frightened first grader. . . . A package of dried chicken soup slipped inside a get-well card for your sniffling sister. . . . A hanky with your perfume, strategically placed in your honey’s business luggage. . . . Some "apple" tea for your daughter’s teacher on her birthday . . . A sprig of dried lavender slipped into your pillowcase to ensure sweet dreams . . . We’ve already been taught not to sweat the small stuff, now let some small stuff make a big difference for you.
Download or read book Nina s Book of Little Things written by Keith Haring and published by Big Picture Press. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A book of imagination for the little Nina in all of us. Make a little mess, collect some little snowflakes, and draw the things a little bird might say in this book that asks its owner to make his or her mark on every page. Keith Haring presented Nina’s Book of Little Things to a friend’s daughter on her seventh birthday. Now everybody can enjoy this classic book, back in print in a stylish new edition, featuring a back-page pocket for extra items and a band to keep everything safely stowed.
Download or read book The Little Things written by Andy Andrews and published by HarperChristian + ORM. This book was released on 2017-03-07 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wall Street Journal Bestseller Have you ever wondered why we spend so much time and energy thinking about the big challenges in our lives when all the evidence proves it’s actually the little things that change everything? That’s right… Absolutely everything. Little Things embodies Andy’s own approach to life and work, detailing for the first time some of the exclusive material that he uses to teach and coach some of the most successful corporations, teams, and individuals around the world. In his unique humorous style, Andy shows how people succeed by actually going against the modern adage, “don’t sweat the small stuff”. By contrast, Andy proves that it is in concentrating on the smaller things that we add value and margin. Discover a new perspective and a game plan for meeting various challenges, such as: Managing life in a society that seems to be constantly offended by something or someone Creating change that is permanent and not short term Dramatically increasing results by harnessing the fraction of margin between second place and first Understanding our spiritual connection with God and how that affects planning and outcome Identifying the very moment when asking the question why? multiplies the success of an endeavor Recognizing the smallest details that ensure the greatest success
Download or read book Little Things Big Smiles written by Dawn Perry and published by . This book was released on 2021-09-07 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Little Things That Matter in the Big Game written by Kathy Boehlert and published by WestBow Press. This book was released on 2012-10-23 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: What did a high school varsity basketball team and a nine-year-old boy with cancer have to do with each other during the 20102011 season? The basketball team encouraged and lifted up the nine-year-old. The nine-year-old encouraged and lifted up the basketball team. This is the story of how a local high school basketball team helped my son, Patrick, through the difficult chemotherapy he was receiving to treat stage three acute lymphoblastic lymphoma. They didnt know anything about Patrick other than that he was a big fan when the season started. As the season went on, all thirteen players began to reach out to Patrick; eventually he became part of the team. Their interactions and support gave Patrick windows of time when he was not a cancer patient. He was a fan and a teammate. Patrick served as an example to the team that there is more to life than basketball. He showed them that life is The Big Game and that the little things really do matter. I think this is a great story, and all young athletes should read this. It reminds us all that there is always somebody watching you and you are making a difference in their life, one way or another. Dan Harwood, teacher and basketball coach at Magruder High School
Download or read book Big Things Happen When You Do the Little Things Right written by Don Gabor and published by M J F Books. This book was released on 2000-07 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Lucky Little Things written by Janice Erlbaum and published by Farrar, Straus and Giroux (BYR). This book was released on 2018-07-24 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: A funny and heartfelt realistic middle-grade novel about friendship, family, and the meaning of luck, from author Janice Erlbaum. Eighth-grader Emma Macintyre could use some good luck. The popular kids at her school ignore her, the boy she likes is out of her league, and her best friend has been ditching her for the mean girls. Worst of all, her beloved Aunt Jenny died recently, leaving Emma and her single mom reeling with grief. Then Emma receives a mysterious letter with no return address. The letter promises that ten lucky little things will happen to her over the next thirty days—she just has to make a list of what she wants. When the things on her list start coming true, she races to understand what’s happening. How does this lucky letter work? Who sent it? And what’s going to happen when the thirty days are done?
Download or read book The King of Little Things written by Bil Lepp and published by National Geographic Books. This book was released on 2022-03-01 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Only the King of Little Things stands between King Normous and his goal of conquering the world. And little things can wield great power. In a world of vast kingdoms lives a king who is happy and content to reign over all things small. Not so King Normous. He wants to be Ruler of All the World. After having erased every empire and raided every realm, Normous is enraged to learn that the King of Little Things still rules over his tiny kingdom. He sends his army to defeat this upstart, but he finds he cannot outfight or outwit a king who holds sway over the small things of the world. After all, it is the small things that keep the big things going. Bil Lepp's imaginative tale of the beauty and importance of all things small is perfectly paired with illustrator David T. Wenzel's bright watercolor paintings.
Download or read book Little Things Big Returns written by Daryl Travis and published by Brandtrust. This book was released on 2015-06-15 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: 80 percent of companies believe they deliver a good customer experience. Yet, only 8 percent of customers agree. Why is there such a disparity? Where do companies go wrong? How can you optimize your customers' experience? Little Things Big Returns reveals how companies miss the little things that draw customers in or turn them away. Most importantly, this book explains how companies can close the customer experience gap and realize big returns. Research confirms little things happen in the moments that matter most to your customers. By little things I mean human things, the kindnesses and considerations that surprise people and create feelings that are never forgotten. When those experiences are memorable, customers become loyal and even fall in love with your company. You'll also learn how doing what matters most for your customers can cost very little yet produce big returns. Just change your attitude and resolve to make your customer's experience the best it can be. After all, how much does it cost to change your attitude? Discover... - How to identify the little things that matter most to your customers - Why only a few customer experiences matter much more than others - How to optimize the most critical moments along your customers' journey - How to design and deliver powerful customer experiences that cost very little - Why what matters most to your customer also matters most to your success - How many successful companies realize high returns from doing the little things
Download or read book Keep the Big Things Big and the Little Things Little written by Inc Product Concept Mfg and published by Product Concept Incorporated. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sure, life is just filled with the little opportunities for us to stress, worry, and be annoyed. But we really need to save up our energy to handle the big stuff! This book, with funny and adorable animal photos that make you go "awwww," will bring you encouragement, laughter and inspiration to keep things in perspective.
Download or read book Small Things Big Things written by Michael A. Milton and published by P & R Publishing. This book was released on 2009 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: This question from a pastor to his congregation is at the heart of these inspiring stories. Mike Milton takes you on a journey through experiences, events, relationships, and private recollections-all pursuing the goal of finding God's grace at work in everyday life.
Download or read book The Little Big Things written by Thomas J. Peters and published by HarperBusiness. This book was released on 2012-01-24 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: No one has had more influence in shaping the idea of modern management than Tom Peters. An avowed enemy of conformism and the status quo, Peters is a necessary voice of experience to guide us through times of financial uncertainty. In The Little BIG Things, he provides essential wisdom for everyone—from the freelancer to the small business owner to the head of a major corporation—offering 163 ways to excel at the "people side of business" by pursuing excellence at every level. "The 'Excellence Standard' is not about Grand Outcomes. In Zen-like terms, all we have is today. If the day's work cannot be assessed as Excellent, then the oceanic overall goal of Excellence has not been advanced. Period." "If membership in your club (organization) is not aimed at 'mind-blowing' development for each staff member and 'window rattling' service for each customer and other extended family members, then . . . just what the hell is the point?"
Download or read book From Little Things Big Things Grow written by Paul Kelly and published by . This book was released on 2008 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: Paul Kelly and Kev Carmodys remarkable song, From Little Things Big Things Grow, is the anthem of the Land Rights movement in Australia, telling the story of the proud Gurindji people and their stand against the might of the cattle baron, Lord Vestey. From Little Things Big Things Grow is now a book for all ages. Queensland artist Peter Hudson and the kids from Gurindji country illustrate the inspirational story immortalised by Paul Kelly and Kev Carmody in the song that moved a generation.
Download or read book Little Things I Love about You written by Lil Big Lil Big Hart and published by . This book was released on 2019-08-02 with total page 107 pages. Available in PDF, EPUB and Kindle. Book excerpt: Looking for a Sweet Gift for the Love of Your Life? Something you can personalize in the most romantic way? If you answered yes to those questions, we've got the gift pick for you. This sweet little book is pre-filled with 52 fill-in-the-blank prompts, waiting for you to record all reasons why you love that gorgeous man or lady in your life. You'll have fun filling in the pages, each one uniquely crafted to recall adorable moments that often get forgotten. Once you've completed this book your significant other will have a sentimental keepsake of all the little things that fuel your love. Whether you're buying this as a birthday, Christmas, Valentine's Day or special anniversary gift, they're going to love it! Some of the prompts you'll see inside: I love the way you ____________ in the morning The cute way you say ____________ The way you pretend to ____________ whenever I ____________ You look incredibly hot when you ____________ That face you pull when you're ____________ makes me ____________ So go ahead, you soppy romantic. Make your boyfriend, husband, wife or girlfriend's day. Add this little book of love to your shopping cart now.
