Download or read book Library Users and Reference Services written by Linda S Katz and published by Routledge. This book was released on 2013-05-13 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work.Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness.The book’s final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.

Download or read book Modern Library Technology and Reference Services written by Samuel T. Huang and published by Psychology Press. This book was released on 1993 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: A dozen articles suggest a variety of ways for libraries to enhance their daily reference service and the image of librarianship, and to bring in more users. They emphasize the interaction of both the staff and the clients with new technology. Also published as The Reference Librarian, no. 39, 1993. No index. The paper edition has the same ISBN. Annotation copyright by Book News, Inc., Portland, OR

Download or read book Library Reference Services and Information Literacy Models for Academic Institutions written by Cordell, Rosanne M. and published by IGI Global. This book was released on 2013-06-30 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: As classrooms and universities strive to adapt their instructional methods to an ever progressing technological age, it is imperative that academic libraries also revisit the ways in which reference and instruction services are organized and implemented. Library Reference Services and Information Literacy: Models for Academic Institutions not only advocates for a more intentional integration of reference and instructional services, but it also provides organizational background, staff objectives, and various successes and challenges that have already been experienced by real institutions. This publication is an important reference source for librarians, practitioners, and university leaders who wish to maximize the current utilization of their resources.

Download or read book Evaluation of Reference Services written by William A. Katz and published by Psychology Press. This book was released on 1984 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essays on evaluation techniques for library reference operations in the USA - includes a guide to measurement and planning of services, communication and interview techniques in user-librarian behaviour, computerization of information retrieval, data base structure (includes a case study of a law information system), choice of collections, etc. References.

Download or read book Philosophies of Reference Service written by Celia Hales-Mabry and published by Psychology Press. This book was released on 1997 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Philosophies of Reference Service, reference librarians share with you their reflective thinking about what they do as service providers. An important addition to the personal and occupational library of anyone in reference services, this book discusses the origins of reference service, its founding principles, the pleasures and pitfalls of the reference encounter, delivering high-quality service, and much, much more In a clever juxtaposition of the fundamentals of reference service provision with top-notch thinking about the role of the reference librarian and what makes a reference unit effective, Philosophies of Reference Service advocates for continuing familiarity with books in the reference section, recognizing the diversity of service users, and using collegiality in the work environment to boost productivity. It discusses why reference service should move toward instructing people in mediums, not systems, as well as: achieving consistency in reference service through "shared values" the concept of tiered reference services (based on survey research) the little-discussed "art" of reference desk scheduling the importance of knowing your user and making appropriate accommodations partnerships in reference services techniques for conducting reference rovering the advantages of print fostering widely grounded research through reference service why reference librarians share with the corporate world many of the same desired outcomes with regard to service provision Designed to assist readers in defining and developing their own approaches to reference service delivery, Philosophies of Reference Service offers reference librarians insight, practical knowledge, and guidelines for keeping on top of new reference techniques, establishing a partnership between the library and the user population, and maximizing the helpful nature of reference service.

Download or read book Reference and Information Services written by Kay Ann Cassell and published by American Library Association. This book was released on 2013 with total page 532 pages. Available in PDF, EPUB and Kindle. Book excerpt: Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is in a constant state of flux. Learning the skill sets of a worthy reference librarian can be challenging, unending, rewarding, and-- yes, fun.

Download or read book Reference Services and Media written by Linda S Katz and published by Routledge. This book was released on 2014-07-16 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get the most out of your reference information systems and technology! Reference Services and Media meets the information challenges that overwhelm and assist us today with computerization, electronics, and telecommunications changes in the reference services of our libraries. As a professional in the library science field, you will discover innovative theories and researched solutions on many technology problems and challenges such as formatting and compatibility, training of reference professionals and library users, costs, and information have and have nots. With the year 2000 and beyond upon us, emerging technologies afford tremendous opportunities for reference librarians and for improved and enhanced public access to information. In Reference Services and Media you will learn about planning for staffing, troubleshooting fund-raising, and budget developing to support the use of information technologies. You will also examine the impact new media has on academic libraries, specifically video and movie clips that are transferred over intranets and internets and their opportunities and legal implications. In Reference Services and Media you will also explore: desktop conferencing and web access for reference services versus personalized contact desktop conferencing with personal computers in remote areas for reference service assistance positive and negative aspects of using each technology in reference use instruction creative methods for procuring funding for an electronic information literary instruction classroom providing a digital library for a state library network raising confidence levels of public service librarians in using electronic resources to answer reference questions Reference Services and Media includes case studies, tables, and an annotated bibliography that serves as a librarian's media reference toolkit, making it essential for effective media reference work. An excellent source for the reference librarian, Reference Services and Media will assist you in adopting and incorporating new information technologies for the present and future.

Download or read book Digital reference services in academic libraries written by Wan Ab Kadir Wan Dollah and published by The University of Malaya Press. This book was released on 2012 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital Reference Services in Academic Libraries presents the background of DRS, evolution of DRS, the concept of DRS, emerging models of DRS, benefits and limitation of DRS, personalized services, trends and challenges, technological developments, evaluation and guidelines, effectiveness and DRS in academic libraries. The case study examined the existing status of digital reference services (DRS) in four selected public academic libraries in Malaysia. Focused is given on the awareness, usage, users’ perception, users’ satisfaction, library’s performance, and looked at the perceived needs, issues and problems faced by librarians and students. The study is important to determine how academic librarians are exploiting the latest information and communication technologies to improve reference service operations. Recommendations are made on the need for the implementation of synchronous DRS, enhancing the role of DRS, marketing and promotion, staff training, user education programmes and cooperation. The main contribution of this book is the assessment of effectiveness of DRS in academic libraries in Malaysia, the identification of perceived needs, issues and problems and suggestions on the areas of improvement in the use of DRS. In the process, a conceptual model for the effectiveness of the implementation of DRS in academic libraries in Malaysia is presented. The author also proposes directions for future research in the area of DRS.

Download or read book Reference Service and Sources written by C.K. Sharma and published by Atlantic Publishers & Dist. This book was released on 2006 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Rapid Developments In Computer Technology, Telecommunications, Printing Reprography, Etc. Have Important Implications For The Provision Of Information By Libraries To Their Users. Great Advances Have Been Made In The Automation Of Indexing And Abstracting Services. Despite Such Advances And Technological Impacts, The Actual Search Process And The End Result Remain The Same As In The Traditional Approach. Hence, The Significance Of Reference Sources And Services Cannot Be Overemphasised. The Reference Service Offered By The Libraries Enables The Readers To Obtain The Required Information From The Huge Collection Of Libraries In No Time. The Book Is Structured Into Two Parts. The First Part Acquaints The Readers With The Purpose, Functions And Kinds Of Reference Service; Qualities And Duties Of A Reference Librarian; Varied Sections In The Libraries; Reference Service In Public, Academic And Special Libraries; Sources And Classification Of Information, And Reference Queries.Part Ii Of The Book Is Devoted To Reference Sources. Beginning With The Evaluation Of Reference Sources, It Includes A Detailed Study On Directories, Bibliographies, Encyclopaedias, Biographies, Maps And Atlases, Dictionaries, Gazetteers And Guide Books.It Is Hoped That The Present Book Will Prove Useful For All Library Users. While The Teachers, Researchers And Students Of Library Science Will Find It Indispensable, The Reference Librarians Are Expected To Acquire Additional Skills Through This Book Which Shall Stand Them In Good Stead In The Technological Environment.

Download or read book Business Reference Services and Sources written by Linda S Katz and published by Routledge. This book was released on 2013-04-03 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: The most proactive source for business reference librarian information on the market, Business Reference Services and Sources: How End Users and Librarians Work Together shows you that the librarian-customer relationship is as synergistic as ever. It gives you timely facts about how librarians and users work together and how those partnerships are built. In it, you’ll encounter group projects done by faculty, students, external users, and non-librarian supervisors and discover an enlightening spirit of collaboration lacking in most research literature today. Further establishing the marketability of contemporary research librarians, Business Reference Service and Sources goes to the front lines of business reference service, solidifying and updating the librarian-user partnership. You’ll see how research librarians can reach users at the crux of their needs. Overall, individual chapters address the needs of such people as students, business school officials, and corporations. Specifically, you’ll read about these areas: Internet business research and ESL students corporate home pages as supplements to traditional business resources networking with community business sources synergy in the information specialist-customer partnership avoiding information overload in bibliographic instruction the Internet’s impact on government documents assessing the validity of electronic journals underprivileged, nontraditional students and bibliographic instruction Today, in our climate of negative ad campaigns directed at libraries and librarians in general, business reference librarians face many challenges, academic as well as professional. But if you’re one of the vocal, proactive supporters of productive librarian-customer partnerships, this book will help you “grow feet” and move out from behind the restrictive comfort of your desk into the world’s classrooms and manufacturing teams. Certainly, Business References and Sources will convince you that collaborative projects between contemporary reference librarians and end-users are alive and well.

Download or read book Evaluating Reference Services written by Jo Bell Whitlatch and published by American Library Association. This book was released on 2000-08 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.

Download or read book Reference Service written by S. R. Ranganathan and published by Ess Ess Publication. This book was released on 2006-04 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Works of Dr. Shiyali Ramamrita Ranganathan (S.R. Ranganathan) need no introduction. They are renowned not because they cover certain facet of library and information science, but because they have been written by the father of library science in india, Dr. Ranganathan. These library science classics have been reprinted to make Dr. Ranganathan's work available to the current generation of librarians and for those to come."

Download or read book An Introduction to Reference Services in Academic Libraries written by Elizabeth Connor and published by Routledge. This book was released on 2006-08-25 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: An introductory text on various aspects of reference services that requires your students to think!An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that teach the principles of reference services. Eighteen authorities from private and public ac

Download or read book Providing Reference Services written by John Gottfried and published by Rowman & Littlefield. This book was released on 2017-05-19 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing Reference Services: A Practical Guide for Librarians was written with the working librarian in mind; it focuses on specific methods and information to help foster effective, exceptional results. Topics covered include: Reference services: basic information and background Reference resources and tutorials Organizing and providing services Staffing and performance management Forming helpful partnerships (internal and external) The future of reference Readers will come away with a solid foundation in reference services. They will have the knowledge to update or restructure an existing reference program, or to create a program from the ground up. Individual chapters and subsections provide constructive tips and advice for specific reference issues. Taken as a whole, this book provides a valuable, inclusive source of information for all major aspects of reference service. Providing Reference Services is an appropriate resource for nearly all librarians in public-service positions, especially those with reference responsibilities, whether they are working reference librarians at any level of experience, reference supervisors, or administrators with oversight of reference services. The content is relevant to academic, public, school, and special libraries—any library or organization, in fact, that offers reference or research assistance.

Download or read book Implementing Virtual Reference Services written by Beth Thomsett-Scott and published by American Library Association. This book was released on 2013-02-07 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years’ experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor...

Download or read book Digital Reference Services written by Linda S Katz and published by Routledge. This book was released on 2013-10-31 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Extensive data on the theoretical and practical aspects of electronic reference services! Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field convey numerous opinions and theory about the growth of this new approach to answering reference questions. This book teaches librarians new methods and techniques for offering technologically advanced reference services to the public. The first half of Digital Reference Services includes such topics as: real-time or live online reference services the historical development of digital reference services and the role of the reference librarian mediated online searches how to create a virtual-ready reference collection of elite reference Web sitesincludes a list of the top sites available to the public how to start and operate a digital reference desk in your library The second half of Digital Reference Services covers examples of librariesboth large and smallwhich have used revolutionary ideas to bring electronic reference services to their patrons. These ideas include: utilizing ATM-like kiosks in remote locations from library buildings to connect with underserved populations implementing live, interactive web-based reference servicesthe challenges and benefits, cost, training, and workload requirements evaluating your real-time references servicesinvestigating self-assessment and blind reviewing, incorporating your assessment into an existing evaluative program, and obtaining the administrative support essential for an accurate assessment creating a statewide virtual reference systemselecting software, developing policy, marketing, coordinating the project, and staffing and training online reference management for smaller librariesbecause of the smaller staff, smaller budget, and smaller amount of patrons, is it a feasible addition to the library? much more! This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find Digital Reference Services a helpful resource to enhance their library and electronic reference expertise.

Download or read book The Reference Library User written by William A. Katz and published by Psychology Press. This book was released on 1990 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provide the best possible service to your library patrons. With a healthy respect for those who seek assistance at the reference desk, a group of library and information service specialists examine the public whom they serve. The Reference Library User focuses on the possible interactions between the reference librarian and the library user. The authoritative contributors discuss many problems in the relationship between the public and the library, and all offer suggestions that will at least help librarians to better serve the public on a daily basis. A major emphasis of The Reference Library User is on the various populations using the library and their particular needs. For example, one chapter examines the information needs of deinstitutionalized patrons and presents methods of providing service and a rationale for community outreach. The state program in Rhode Island is outlined, describing efforts to reach community residents through public libraries and the state operated Bookmobile. Other chapters provide strategies for providing reference services to older adults, the learning disabled, the blind, and the physically handicapped. This informative new volume also deals with general concerns facing librarians today, including determining the audience for both public and academic libraries, educating the user, encouraging nonusers to become library users, and calming irate patrons. Reference librarians will be particularly interested in the problems and solutions discussed in this new volume, as will library managers and administrators who will always benefit from a fresh perspective on public service for the library user.