Download or read book Library Service Design written by Joe J. Marquez and published by Rowman & Littlefield. This book was released on 2016-07-08 with total page 157 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem users face when interacting within the library environment. The guide features a series of examples that the service design team can use to learn how to work with library staff and patrons to find out what current user experience is like and how to refine services to better meet user expectations. Learn how to: create service blueprints - to outline the service delivery model and understand pain points and places where services can be refined create customer journey maps - to better understand the actual paths taken by users to fulfill a service. find the right tool for the situation so you can make an informed decision on usage create an ethnographic program of your own tailored to your library environment understand how assessment and post-implementation is key to any project’s success create a service design plan that fits your library and patronage This book is a toolkit, not a step-by-step, paint-by-the-numbers book. It is geared towards libraries of all types and sizes and will provide tools that any library can use and ideas for developing a service design project that fits within the means of your library so that your project will be meaningful, useful, and sustainable. While several books have been written on how to implement service design, this book will be the first to explain how to practice service design in libraries.
Download or read book This Is Service Design Doing written by Marc Stickdorn and published by "O'Reilly Media, Inc.". This book was released on 2018-01-02 with total page 1341 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Download or read book Service Design Capabilities written by Nicola Morelli and published by Springer Nature. This book was released on 2020-08-27 with total page 89 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.
Download or read book Design Development and Management of Resources for Digital Library Services written by Ashraf, Tariq and published by IGI Global. This book was released on 2012-11-30 with total page 439 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book offers a global perspective on the development and design of a digital library and highlights its benefits over a traditional library"--Provided by publisher.
Download or read book Better Library Design written by Rebecca T. Miller and published by Rowman & Littlefield. This book was released on 2015-12-28 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: Few librarians build more than one library in their careers and renovating or building a whole new library is a very expensive investment. Thus, new or refurbished structures need to be fresh and up to date. While some librarians have the means to visit exemplary buildings as they develop their own library’s master plan, most library leaders and stakeholders won’t actually see the full range of potential projects. Hence, this unique book is both a resource and a brainstorm prompt. It helps library leaders and key stakeholders surface the ideal programmatic aspects that drive exciting design, and offer recent design solutions that have been effectively implemented. Better Library Design: Ideas from Library Journalidentifies and celebrates the top trends in library design, capturing current state and provides an authoritative overview for those planning their own projects. This is a colorful, high content survey of dynamic library building projects completed in the last five years, in both public and academic settings. Anchored by Library Journal’s New Landmark Libraries competition, here is the nation’s best examples of innovative, functional, appealing design --- all in glorious full-color so you’ll be both inspired and informed as you make important design choices.
Download or read book Service Design Principles 1 100 100 Ideas to Improve the User and Customer Experience in Simple and Practical Ways written by Daniele Catalanotto and published by Independently Published. This book was released on 2018-11-29 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hypothesis of this handbook is that you don't need to understand the full extent of Service Design to improve the user and customer experience. You don't need to understand all the theory to create great services.That's why each principle in this handbook is summarized in a simple rule of thumb. These simple rules of thumb should be enough for smart readers. You might find, under each principle, a little story, an example, or a study. This additional content can help you turn this principle into action.
Download or read book Models Methods and Tools for Product Service Design written by Laura Cattaneo and published by Springer. This book was released on 2018-08-30 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book summarizes research being pursued within the Manutelligence project, the goal of which is to help enterprises develop smart, social and flexible products with high value added services. Manutelligence has improved Product and Service Design by developing suitable models and methods, and connecting them through a modular, collaborative and secure ICT Platform. The use of real data collected in real time by Internet of Things (IoT) technologies underpins the design of product-service systems and makes it possible to monitor them throughout their life cycle. Available data allows costs and sustainability issues to be more accurately measured and simulated in the form of Life Cycle Cost (LCC) and Life Cycle Assessment (LCA). Analysing data from IoT systems and sharing LCC and LCA information via the ICT Platform can help to accelerate the design of product-service systems, reduce costs and better understand customer needs. Industrial partners involved in Manutelligence provide a clear overview of the project’s outcomes, and demonstrate how its technological solutions can be used to improve the design of product-service systems and the management of product-service life cycles.
Download or read book Contemporary Library Architecture written by Ken Worpole and published by Routledge. This book was released on 2013-05-29 with total page 410 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focusing on the practical issues which need to be addressed by anyone involved in library design, here Ken Worpole offers his renowned expertise to architects, planners, library professionals, students, local government officers and members interested in creating and sustaining successful library buildings and services. Contemporary Library Architecture: A Planning and Design Guide features: a brief history of library architecture an account of some of the most distinctive new library designs of the 20th & 21st centuries an outline of the process for developing a successful brief and establishing a project management team a delineation of the commissioning process practical advice on how to deal with vital elements such as public accessibility, stock-holding, ICT, back office functions, children’s services, co-location with other services such as learning centres and tourist & information services an sustainability in depth case studies from around the world, including public and academic libraries from the UK, Europe and the US full colour illustrations throughout, showing technical details and photographs. This book is the ultimate guide for anyone approaching library design.
Download or read book Redesigning Library Services written by Michael Keeble Buckland and published by Chicago : American Library Association. This book was released on 1992 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: This blueprint provides a new framework within which to attempt to understand and to plan library services in the future.
Download or read book Useful Usable Desirable written by Aaron Schmidt and published by ALA Editions. This book was released on 2014-06-13 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Useful, useable, desirable: like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble.
Download or read book Library Book The Design Collaborations in the Public Schools written by Anooradha Iyer Siddiqi and published by Princeton Architectural Press. This book was released on 2010-04-07 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's often said a child's lifelong love of reading begins at home. But declining literacy rates among the nation's public elementary school students suggests this maxim needs revision. For reading to become an everyday habit, it needs to be nurtured in a home of its own. Fortunately, there is space available inside most elementary schools. At just 5 percent of a school's total real estate, the school library is the most powerful and efficient way to reach 100 percent of the student body. But far too many of the nation's public school libraries lack even the most basic resources to support learning and encourage achievement. The nonprofit L!brary Initiative, created by the Robin Hood Foundation, has been working since 2001 to enhance student literacy and overall academic achievement by collaborating with school districts to design, build, equip, and staff new elementary school libraries. The L!brary Book takes readers behind the scenes of fifty groundbreaking library projects to show how widely varied fields and communities—corporate underwriters, children's book publishers, architects, graphic designers, product manufacturers, library associations, teachers, and students—can join forces to make a difference in the lives of children. Based on the premise that good library design can actually inspire learning, the L!brary Initiative brings together some of the world's leading architects to reimagine the elementary school libraries in New York City—the nation's largest public school system. Working on a pro bono basis, architecture firms—including 1100 Architects, Weiss/Manfredi Architects, Della Valle Bernheimer, Tod Williams Billie Tsien Architects, and Dean/Wolf Architects—have in just eight years built or transformed more than fifty libraries into vital resources for the whole school community. These libraries—both beautiful learning spaces and innovative architecture—feature a wide range of design solutions, including creative uses of space, color, lighting, and furniture. Author and former L!brary Initiative director Anooradha Iyer Siddiqi documents every project with beautiful photos as well as renderings and measured drawings. The L!brary Book concludes with the chapter How to Make a Library which shows how community organizers and architects can pursue similar initiatives in their own communities.
Download or read book Service Design and Delivery written by Mairi Macintyre and published by Springer Science & Business Media. This book was released on 2011-04-02 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.
Download or read book Library Services and Incarceration written by Jeanie Austin and published by American Library Association. This book was released on 2021-11-17 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: As part of our mission to enhance learning and ensure access to information for all library patrons, our profession needs to come to terms with the consequences of mass incarceration, which have saturated the everyday lives of people in the United States and heavily impacts Black, Indigenous, and people of color; LGBTQ people; and people who are in poverty. Jeanie Austin, a librarian with San Francisco Public Library's Jail and Reentry Services program, helms this important contribution to the discourse, providing tools applicable in a variety of settings. This text covers practical information about services in public and academic libraries, and libraries in juvenile detention centers, jails, and prisons, while contextualizing these services for LIS classrooms and interdisciplinary scholars. It powerfully advocates for rethinking the intersections between librarianship and carceral systems, pointing the way towards different possibilities. This clear-eyed text begins with an overview of the convergence of library and information science and carceral systems within the United States, summarizing histories of information access and control such as book banning, and the ongoing work of incarcerated people and community members to gain more access to materials; examines the range of carceral institutions and their forms, including juvenile detention, jails, immigration detention centers, adult prisons, and forms of electronic monitoring; draws from research into the information practices of incarcerated people as well as individual accounts to examine the importance of information access while incarcerated; shares valuable case studies of various library systems that are currently providing both direct and indirect services, including programming, book clubs, library spaces, roving book carts, and remote reference; provides guidance on collection development tools and processes; discusses methods for providing reentry support through library materials and programming, from customized signage and displays to raising public awareness of the realities of policing and incarceration; gives advice on supporting community groups and providing outreach to transitional housing; includes tips for building organizational support and getting started, with advice on approaching library management, creating procedures for challenges, ensuring patron privacy, and how to approach partners who are involved with overseeing the functioning of the carceral facility; and concludes with a set of next steps, recommended reading, and points of reflection.
Download or read book This is Service Design Thinking written by Marc Stickdorn and published by Bis Publishers. This book was released on 2012 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals.
Download or read book Library Design for the 21st Century written by Diane Koen and published by Walter de Gruyter GmbH & Co KG. This book was released on 2018-12-03 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: Library design in the 21st century has one common theme: collaboration is at the heart of innovation. Designing modern libraries is a complex process involving many stakeholders and participants. Libraries of all types work with an almost limitless range of constituent groups for input, buy-in and successful implementation. Securing support for new library buildings and renovations of libraries engages many people: library clients, community members, faculty, funding agencies, donors, governing authorities, librarians, architects, interior designers and planners. Telling the right story and getting to the end game demand carefully crafted approaches, wide-ranging skills, a unified vision and productive teamwork. The IFLA Library Buildings and Equipment Section has selected the best papers presented by award-winning architects and international thought leaders from the academic and public library sector at our recent satellite conferences and seminars: "Collaborative Strategies for Successful Library Design" (Chicago, Illinois), "What comes after the Third Place?" (Columbus, Ohio); "Key Issues for Library Space: International Perspectives" (Maynooth, Ireland); "Storage, the final frontier" (Munich, Germany) and "Telling and selling the space story" (Wrocław, Poland). The stories by the library and design professionals within this publication illustrate how powerful a role partnerships, outreach and cooperation play in a library project’s success.
Download or read book Eco Library Design written by John A. Flannery and published by Springer Science & Business Media. This book was released on 2013-09-24 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ancient pairing of architecture and books has always been an interesting topic for debate, and the increasing popularity of electronic books has recently added fuel to the fire. However, the bonfires built for the printed version remain unlit. Research undertaken for this publication suggests that the traditional reading room is currently enjoying a renaissance in many different guises, with print and digital media enjoying a symbiotic relationship. The digital revolution is just one of the many challenges faced by the library architect. To satisfy the varied requirements of library users, flexible, future proof, indoor and outdoor spaces must now support both passive and active pursuits. These often contrasting demands can vary dramatically from quiet, contemplative reading to audible public performance. This publication explores in detail the evolution of the eco-library, focusing on how design teams cope with diminishing resources in diverse geographic and climatic conditions. The featured projects demonstrate measurable reductions in both construction and operating costs through innovative designs that utilise the ecology of a selected site in a positive way. A library development will now inevitably seek to lead by example, visibly demonstrating sound environmental practice, and providing an enhanced user experience for increasingly more discerning patrons. Eco-Library Design provides a worldwide perspective on 21st century trends in library architecture.
Download or read book Engaging Design written by Emy Nelson Decker and published by Bloomsbury Publishing USA. This book was released on 2018-10-12 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book demonstrates how aesthetics, design elements, and visual literacy can be implemented in the library to enhance spaces, programs, services, instruction, and outreach so that your library will appeal to all users. Libraries have come to accept that they must rethink how they appeal to users, and harnessing the power of design can be a powerful means for addressing the changing needs of the community. Decker and Porter introduce "engaging design"—an umbrella term that incorporates multiple design frameworks with a focus on a three-prong approach: aesthetics, design thinking, and service design. These frameworks can be used to guide design choices that will aid in teaching and engaging current and potential library users. In the course of a lively and interesting narrative, Engaging Design introduces basic concepts of aesthetics and good design and explores examples of its successful uses in the academic, public, and special library. It provides simple steps for implementing subtle, but powerful, techniques to improve instruction, human-computer interaction, e-learning, public services spaces, wayfinding signage, and all manner of library programs, events, and services. In addition, the authors recommend easy-to-implement best practices that will help librarians to enhance library-goers' experience. Library administrators will also look to this book for assistance in best addressing the needs of the modern library user.
