Download or read book Library Performance Accountability and Responsiveness written by Ernest R. DeProspo and published by Praeger. This book was released on 1990 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume is the most comprehensive compilation of ideas related to library performance yet assembled. It brings together noted researchers and successful library directors and educators who have extended the landmark findings and efforts of their mentor and friend, Ernest DeProsp. The editors give a historical account of contemporary measurement activities; suggest methodologies for measuring performance; offer viewpoints on planning, goal-setting and validity; and comment on problems associated with planning, one of the major tools of measurement. Readers of the book will develop informed opinions about planning, a practice that when entered into unaware can enslave an organization in endless data gathering routines and tax their endurance beyond reasonable points. Thought-provoking comments on the directions taken, and not taken, by library thinkers challenge the reader to speculate about current library-think.
Download or read book Library Performance and Service Competition written by Larry Nash White and published by Elsevier. This book was released on 2014-01-23 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers; strategic needs; identify library competitors; strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment. These strategic competitive responses would allow the library to increase the value of its service impact and effectiveness while increasing customer appreciation and the libraries advantage in the competitive service environment. Written by a highly knowledgeable practitioner from the library field Experience of the author (library and for-profit management experience) provides a hybrid/blended view of library competition and management responses from both the library and for-profit management worlds Written to applicable to all types of libraries
Download or read book Assessment and Accountability in Reference Work written by Susan Griswold Blandy and published by Routledge. This book was released on 2019-12-05 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, first published in 1992, explores the issue of library assessment methods and the impact of accountability on the delivery of reference services. It is a call for librarians to actively adopt performance measures and learn how to work with the results. It analyses a wealth of assessment methods that librarians can use to collect data and create standards that are valid, practical, and useful in accounting for reference services. Some of the methodologies described include quantitative measures, qualitative measures, patron surveys, questionnaires, interviews, case studies, peer review, unobtrusive testing, and even updating the library's policies and procedures manual as a way to evaluate services. A variety of assessment methods for reference services are applied to all types of libraries. Chapters in Assessment and Accountability in Reference Work describe how a small town library defends the relevancy of its services at a town meeting, how a special library documents the value of its services to cost-conscious management, and how academic libraries can become involved in university- and college-level assessment programs. Librarians seeking to develop their own assessment methods will benefit from practical advice on assessing diversity in the library, and helpful suggestions for improving reference services through training workshops, peer-coaching, and changes in organizational climate.
Download or read book Accountability and Responsiveness at the Municipal Level written by Sandra Breux and published by McGill-Queen's Press - MQUP. This book was released on 2018-07-02 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Canada, the quality of municipal democracy has been questioned due to three crucial factors. First, voter turnout tends to be significantly lower for municipal elections than it is for other levels of government. Second, the re-election rate of incumbent candidates is higher compared to provincial, territorial, and federal elections. Third, corruption and other scandals have tarnished the image of local democracy. Are cities sufficiently capable of responding to crises and representing the interests of their residents? Accountability and Responsiveness at the Municipal Level addresses these issues through qualitative and quantitative analysis, focusing on some of the most important characteristics of the Canadian municipal scene, including the contexts of partisanship and non-partisanship, the careers and daily work of municipal officials, and multilevel governance. This volume also assists directly in the collection and dissemination of data about cities as there is currently no centralized system for capturing and organizing electoral statistics at the municipal level. Municipal democracy in Canada suffers from a representation deficit. Accountability and Responsiveness at the Municipal Level is an important first step in building high-quality comparative information on the politics of Canada’s cities.
Download or read book Library Statistics for the Twenty first Century World written by Michael Heaney and published by Walter de Gruyter. This book was released on 2009 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Federation of Library Associations began a global statistics project in relation to worldwide libraries in 2006. The results are reported here from all over the world and there are several papers specifically on public libraries and university libraries.
Download or read book Assessing Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2015-05-12 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since Assessing Service Quality premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library managers and administrators have trusted its guidance for applying a customer-centered approach to service quality and performance evaluation. This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. With a clear focus on real-world application, the authors Challenge conventional thinking about the utility of input, output, and performance metrics by suggesting new ways to think about the evaluation and assessment of library servicesExplain service quality and customer satisfaction, and demonstrate how they are separate but intertwinedIdentify procedures for qualitatively and quantitatively measuring both service quality and satisfactionEncourage libraries to take action by presenting concrete steps they can take to become more customer-centricOffer a range of customer-related metrics that provide insights useful for library planning and decision making, such as surveys and focus groupsThis book shows how to nurture an environment of continuous improvement through effective service quality assessment.
Download or read book Library Statistics for the Twenty First Century World written by Michael Heaney and published by Walter de Gruyter. This book was released on 2009-05-08 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: An international collaboration between IFLA, the UNESCO Institute of Statistics and the International Organization for Standardization (ISO) has developed standards for new library indicators for the twenty-first century. The existing international library statistics were developed nearly 40 years ago. This book presents the first results using the new statistics, and look forward to the next steps. It also contains other initiatives and developments in the fields of library statistics, benchmarking and indicators.
Download or read book Administration of the Public Library written by Alice Gertzog and published by Scarecrow Press. This book was released on 2003 with total page 602 pages. Available in PDF, EPUB and Kindle. Book excerpt: Combines theory and practical advice to address public library policies, procedures, resources, and human relations in a clear manner. "Expect future editions of this eminently readable, yet well-documented text." —LIBRARY JOURNAL
Download or read book The Complete Guide to Performance Standards for Library Personnel written by Carol F. Goodson and published by Neal-Schuman Publishers. This book was released on 1997 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: US. origin. Rating library employees.
Download or read book Leading Libraries How to Create a Service Culture written by Wyoma vanDuinkerken and published by American Library Association. This book was released on 2015-05 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model by Explaining how a service culture reaches beyond the individual leader with positional authority and extends to all individualsShowing ways to build rapport and trust within an organization, and how to balance encouragement with accountabilityDetailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and trainingHelping library leaders create a sustainable service culture through codifying their organization’s values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planningDiscussing the environment of change in libraries, showing how a library’s organizational culture is at the center of being responsive and staying relevantThis valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.
Download or read book Creating Policies for Results written by Sandra Nelson and published by American Library Association. This book was released on 2003-06-12 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Covering governance and organizational structure, management policies, and services relating to customers, circulation, information, and groups, this comprehensive how-to addresses each major library area. Follow these guidelines to: create sound and legally defensible policies; customize policies appropriate to your library's specific mission, customers, and size using proven work forms; serve customers more effectively by updating, clarifying, and communicating new and revised policies; address needs of a changing customer base; create guidance and contingency plans for emergencies; and add details and enforcement procedures for as many situations as possible."--Page 4 of cover.
Download or read book Rethinking Democratic Accountability written by Robert D. Behn and published by Rowman & Littlefield. This book was released on 2004-05-26 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Traditionally, American government has created detailed, formal procedures to ensure that its agencies and employees are accountable for finances and fairness. Now in the interest of improved performance, we are asking our front-line workers to be more responsive, we are urging our middle managers to be innovative, and we are exhorting our public executives to be entrepreneurial. Yet what is the theory of democratic accountability that empowers public employees to exercise such discretion while still ensuring that we remain a government of laws? How can government be responsive to the needs of individual citizens and still remain accountable to the entire polity? In Rethinking Democratic Accountability, Robert D. Behn examines the ambiguities, contradictions, and inadequacies in our current systems of accountability for finances, fairness, and performance. Weaving wry observations with political theory, Behn suggests a new model of accountability—with "compacts of collective, mutual responsibility"—to address new paradigms for public management.
Download or read book International and Comparative Studies in Information and Library Science written by Yan Quan Liu and published by Scarecrow Press. This book was released on 2008 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Comparative studies in information and library science published in the past ten years have reflected a broad spectrum of backgrounds, interests, and issues, but until now services between different countries, Asian nations in particular, have never been gathered or organized into a single source. As demand from researchers, students, directors, and practitioners for pertinent literature continues to grow, there is a definite and increasing need for a focused guide to international and comparative librarianship. International and Comparative Studies in Information and Library Science: A Focus on the United States and Asian Countries consists of eighteen previously published articles divided into seven categories that address issues such as research methodologies; information policy; professional education; information organization; and school, academic, and public libraries. It also features a comprehensive bibliography of related articles, books, proceedings, and other publications in both English and Chinese and four appendixes that list curricula, journal titles, conferences, and websites relating to International and comparative librarianship available at the time of publication. With this important compilation, Yan Quan Liu and Xiaojun Cheng fill an important and previously unmet need. Book jacket.
Download or read book A History of ALA Policy on Intellectual Freedom written by Office for Intellectual Freedom (OIF) and published by American Library Association. This book was released on 2015-07-01 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Collecting several key documents and policy statements, this supplement to the ninth edition of the Intellectual Freedom Manual traces a history of ALA’s commitment to fighting censorship. An introductory essay by Judith Krug and Candace Morgan, updated by OIF Director Barbara Jones, sketches out an overview of ALA policy on intellectual freedom. An important resource, this volume includes documents which discuss such foundational issues as The Library Bill of RightsProtecting the freedom to readALA’s Code of EthicsHow to respond to challenges and concerns about library resourcesMinors and internet activityMeeting rooms, bulletin boards, and exhibitsCopyrightPrivacy, including the retention of library usage records
Download or read book Evaluating Library Staff written by Patricia Belcastro and published by . This book was released on 1998 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: This excellent resource will benefit not only library managers and supervisors whose goal is top-quality service, but also their employees and patrons as well.
Download or read book Measuring Academic Library Performance written by Nancy A. Van House and published by Chicago, IL : American Library Assoc.. This book was released on 1990 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepared for the Association of College and Research Libraries Ad Hoc Committee on Performance Measures.
Download or read book Assessment and Accountability in Reference Work written by Susan Griswold Blandy and published by Routledge. This book was released on 1992 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Assessment and Accountability in Reference Work explores the issue of library assessment methods and the impact of accountability on the delivery of reference services. It is a call for librarians to actively adopt performance measures and learn how to work with the results. This fascinating book explores a wealth of assessment methods that librarians can use to collect data and create standards that are valid, practical, and useful in accounting for reference services. Some of the methodologies described include quantitative measures, qualitative measures, patron surveys, questionnaires, interviews, case studies, peer review, unobtrusive testing, and even updating the library's policies and procedures manual as a way to evaluate services. A variety of assessment methods for reference services are applied to all types of libraries. Chapters in Assessment and Accountability in Reference Work describe how a small town library defends the relevancy of its services at a town meeting, how a special library documents the value of its services to cost-conscious management, and how academic libraries can become involved in university- and college-level assessment programs. Librarians seeking to develop their own assessment methods will benefit from practical advice on assessing diversity in the library, and helpful suggestions for improving reference services through training workshops, peer-coaching, and changes in organizational climate. A valuable bibliography of additional resources on assessment and accountability assembled by the editors completes this well-rounded work. All librarians concerned with finding the best way to justify the value of their reference services will find Assessment and Accountability in Reference Work a valuable introduction to the assessment methods that will fit the individual needs of their libraries.
