Download or read book The Virtual Customer A New Paradigm for Improving Customer Relations in Libraries and Information Services written by Sueli Mara Soares Pinto Ferreira and published by Walter de Gruyter. This book was released on 2006-05-19 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: For several years the concept of "virtual client" or "virtual customer" has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, Brazil in August 2004. It contains papers from more general points of views such as the democratization of access to digital information to more specific questions such as virtual libraries and new services, not forgetting user and librarian education, web site design, more specialized information, etc. The readers of these proceedings will find along these pages a very stimulating content which will guide them towards better services for virtual clients. Papers are presented in the original language of their presentation (Portuguese, French, Spanish and English) with summaries in these four languages.
Download or read book Strategic Customer Service written by John A. GOODMAN and published by AMACOM Div American Mgmt Assn. This book was released on 2009-05-13 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.
Download or read book Les nouvelles r gulations lectriques 2 productions r seaux et demande written by LAPEYRE Michel and published by Lavoisier. This book was released on 2012-09-06 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: L'approvisionnement en électricité connaît en France de nombreuses et profondes transformations : le monopole de la fourniture est supprimé , le capital d'EDF est ouvert , les énergies renouvelables se développent , la lutte contre les émissions de gaz à effet de serre devient une priorité , la maîtrise de la demande d'énergie doit impérativement se développer , bientôt, les réseaux publics pourront avoir des fonctions supplémentaires grâce aux techniques de l'information et de la communication. Les nouvelles régulations électriques ont pour objet les multiples organismes contribuant, à des degrés divers, à déterminer ou à influencer – autrement dit à réguler – le cadre dans lequel les entreprises électriques exercent aujourd'hui leurs activités. Cet ouvrage décrit chaque régulation et en analyse les effets. Le présent tome, à caractère technique et juridique, porte sur les régulations s'appliquant à la production, aux réseaux et à la demande, en vue d'une meilleure efficience du système électrique et d'une protection accrue de l'environnement.
Download or read book Nouvelle d marche d organisation et d informatisation comprendre pour transformer Coll management et informatique written by CHELLI Henri and published by Lavoisier. This book was released on 2012-06-01 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pour atteindre l'excellence opérationnelle, toute entreprise cherche à améliorer les différentes tâches qui composent son activité. Que ce soit pour servir au mieux un client, un partenaire ou un membre du personnel, la finalité peut aussi bien être d'augmenter la productivité d'un poste de montage, de mutualiser les activités de recherche-développement, de fidéliser ses clients, de personnaliser ses offres. Cet ouvrage propose une démarche d'organisation et d'informatisation qui s'adapte à l'environnement spécifique de chaque entreprise. Il permet aux managers des grandes fonctions et des processus d'identifier les voies d'amélioration de leur efficacité opérationnelle. Il aide les responsables informatiques à repositionner leur rôle au sein de l'entreprise en établissant un réel dialogue centré sur la finalité des métiers. Enfin, il propose aux enseignants et étudiants des filières de management et de gestion, une nouvelle vision de l'entreprise et des voies d'amélioration de son fonctionnement et de son pilotage.
Download or read book French B for the IB Diploma Student Book written by Jane Byrne and published by Hodder Education. This book was released on 2014-09-26 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: A new, accessible guide to French B from IB experts and native speakers, French B for the IB Diploma responds to teacher needs by providing texts and skills practice at the right level for all students for all core and optional topics. Clear learning pathways provide routes through the book for both Standard and Higher Level students ensuring maximum language progression. This Student Book: - develops text handling skills for Paper 1 through carefully crafted reading tasks based around the main text types - provides plenty of writing practice that mirrors the skills and styles needed for Paper 2 (written production) - offers opportunities to encourage speaking skills with a wealth of visual stimulus - promotes global citizenship and an appreciation of the Francophone world through a wide range of cultural material and questioning - signposts links and references to Theory of Knowledge Also available: French B for the IB Diploma Dynamic Learning (ISBN 9781471804731) Teacher planning, student resources, assessment material and audio, all easily accessible, anytime, anywhere. French B for the IB Diploma Dynamic Learning Whiteboard Edition (ISBN 9781471804212).
Download or read book European Yearbook 1996 written by J. -P Chauvet and published by Martinus Nijhoff Publishers. This book was released on 1998-12-01 with total page 1336 pages. Available in PDF, EPUB and Kindle. Book excerpt: The "European Yearbook" promotes the scientific study of nineteen European supranational organisations, including the Organisation for Economic Co-operation and Development (OECD). Each volume contains a detailed survey of the history, structure and yearly activities of each organisation and an up-to-date chart providing a clear overview of the member states of each organisation. In addition, a number of articles on topics of general interest are included in each volume. A general index by subject and name, and a cumulative index of all the articles which have appeared in the "Yearbook," are included in every volume and provide direct access to the "Yearbook"'s subject matter. Each volume contains a comprehensive bibliography covering the year's relevant publications. This is an indispensable work of reference for anyone dealing with the European institutions.
Download or read book Exportateur Americain written by and published by . This book was released on 1912 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book CMA written by and published by . This book was released on 1998 with total page 680 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Les mots cl s de la vente Anglais written by and published by Editions Bréal. This book was released on with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Enjeux et usages du Big Data Technologies m thodes et mise en oeuvre written by BRASSEUR Christophe and published by Lavoisier. This book was released on 2013-04-01 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Le développement spectaculaire d’internet, des réseaux sociaux, de la technologie mobile et la multiplication des capteurs provoquent une croissance exponentielle des données à laquelle les entreprises doivent faire face : c’est le phénomène du Big Data. Ses enjeux sont considérables. Au-delà de la simple question technique du stockage, il offre la possibilité de tirer profit du contenu de ces nouvelles sources d’information. Les solutions décisionnelles classiques laissent progressivement place au Business Analytics et aux méthodes prédictives, transformant l’avalanche de données en valeur ajoutée. La technologie est aujourd’hui disponible, les bases de données traditionnelles ont évolué et les solutions dédiées à l’exploitation des données massives, telles que Hadoop, sont désormais opérationnelles. S’appuyant sur différents cas pratiques, Enjeux et usages du Big Data met l’accent sur les méthodes, les techniques et les ressources nécessaires pour permettre aux entreprises d’entrer avec succès dans l’ère de l’information à grande échelle.
Download or read book Analytical Dictionary of Retailing written by Jeanne Dancette and published by PUM. This book was released on 2000 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Fonds Pour L adaptation Des Services de Sant written by Anne Martin Matthews and published by Le Fonds. This book was released on 2002 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Health Transition Fund, a joint federal, provincial, & territorial effort to encourage & support evidence-based decision-making in health care reform, funded about 140 pilot projects and evaluation studies over 1997-2001 in nine theme areas. This report summarizes key learnings from 25 projects in the Fund's seniors' health issues theme area. Introductory sections set the context for the projects (including a socio-demographic & health profile of seniors) and provide an overview of the Fund's studies related to the issue. The report then discusses significant & relevant findings of projects that examined home care, integrated service delivery, pharmaceutical use, and rural health. Finally, implications of the findings for health human resources, cross-sectoral matters, and policy & practice are discussed. The appendix summarizes information on the Fund projects relevant to seniors' issues.
Download or read book SmartGrids les r seaux lectriques intelligents written by SABONNADIERE Jean-Claude and published by Lavoisier. This book was released on 2012-04-10 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: L'avènement de la libéralisation des marchés de l'énergie a été un facteur clé de succès du développement des énergies renouvelables et de la maîtrise de la demande en énergie. L'insertion massive des productions décentralisées intermittentes sur les réseaux de distribution engendre une complexité de fonctionnement qui est préjudiciable à la sécurité. L'introduction des technologies de l'information et de la communication permet de pallier cette difficulté et ouvre des perspectives nouvelles dans la maîtrise de la demande énergétique en intégrant le consommateur dans le pilotage du réseau. C'est l'objet de l'ouvrage consacré aux réseaux intelligents connus sous le nom de SmartGrids. Le concept de Smartgrids est abordé sous diverses facettes par l'aspect commercial, économiques, réglementaire par des auteurs spécialistes de ces questions. La partie technique est abordée à la fois par l'aspect énergétique et celui des télécommunications et du comptage.
Download or read book RFID une technologie controvers e ethnographie de la construction sociale du risque Collection Mondialisation Hommes et Soci t s written by DRAETTA Laura and published by Lavoisier. This book was released on 2012-07-01 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: L'identification par radiofréquences, également connue sous l'acronyme RFID, est une technologie de lecture et d'écriture à distance, par fréquences radio. Par sa principale propriété, celle de réaliser une communication sans contact, elle apparaît au début du XXIème siècle comme une technologie émergente dans la gestion des flux d'une économie globale, en particulier dans le domaine de la traçabilité des objets, des animaux, mais aussi celui de l'identification des personnes. Dès les années 2000, cette technologie semble être arrivée à un point crucial de maturité et son avenir économique s'annonce prometteur. Pourtant, le marché de masse tarde à se substituer au marché de niche. La RFID pose un problème public : au lieu de réaliser ses promesses, elle apparaît plutôt comme une menace. L'analyse présentée dans cet ouvrage s'appuie sur les travaux de recherche en sociologie de l'innovation, sociologie de l'environnement et du développement durable et sociologie des controverses que les auteurs conduisent sur le terrain de la RFID depuis plusieurs années.
Download or read book New Technologies in Public Administration written by Giorgio Petroni and published by IOS Press. This book was released on 2005 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research on the relationship between technology dynamics and Public Administration (PA) began some years ago and was inspired by the realization that technological development has produced a far-reaching interaction with PA. It is emphasized how technological development and PA influence each other, as investments are managed by public agencies. There are some branches of PA that heavily rely on technology for their activities; such as the defense sector, the space agencies, the agencies for environmental protection, and those that are responsible for food control and safety and so on. Some technological advancements have found fertile ground in PA. The impact of technologies such as ICT or space technologies on PA is from a political and social point of view the most important. The adoption of such technologies can make it possible to offer more services to citizens. The adoption of new technologies can also enhance the efficiency and effectiveness of the bureaucratic apparatus and can even influence positively the mechanisms of political representation. The most interesting applications of technology are those relating to earth observations because these are able to strengthen en
