Download or read book Learning Points written by Garber Peter and published by Human Resource Development. This book was released on 2004-11 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: With Learning Points: 80 Activities and Actions for Call Center Service Excellence, you can prepare your employees to successfully meet the requirements of all the customers who call into your center.
Download or read book Better Than Bullet Points written by Jane Bozarth and published by John Wiley & Sons. This book was released on 2011-01-07 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses exclusively on the application of PowerPoint to the creation of online training programs. Better than Bullet Points, Creating Engaging e-Learning with PowerPoint fills that gap. By providing in-depth guidance, specific instructions, and helpful exercises, the book will enable training practitioners to create impactful learning interactions in PowerPoint. The author steps readers through the powerful features of this popular desktop application, covering everything from text to art, animation to interactivity. Provided that the reader owns a copy of PowerPoint, this book will immediately put free real-world tools into the hands of those who need it. The information is practical rather than theoretical and immediately applicable. Most importantly, this book will help make e-learning accessible to those who have previously been excluded from taking advantage of the opportunities e-learning can provide. Jane Bozarth is the e-learning coordinator for the North Carolina Office of State Personnel's Human Resource Development Group and has been a training practitioner since 1989. She is a columnist for Training Magazine and has written for numerous publications including Creative Training Techniques Newsletter and the Journal of Educational Technology and Society.
Download or read book 89 Learning Points for Coaching Call Center CSR s written by Peter Garber and published by Human Resource Development. This book was released on 2006-11 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: 89 Learning Points for Coaching Call Center CSR's Peter Garber The traditional role of the call center "supervisor" is a thing of the past. Being an effective "coach" is fast becoming the most valuable asset you can offer your employees, call center and organization. This interactive training guide is designed for those responsible for the ultimate success of the call center. It is packed with tips and strategies that will help you do your job better and continuously coach your CSR's to improve their skills and the level of service they provide. The book is organized into five parts that drill down to the supervisor's role: The changing role of the supervisor Motivating others Creating effective communications Helping CSR's work together as a team Resolving conflicts between CSR's Within each section are learning points - 89 in all. Use these tips, exercises, multiple choice quizzes and other tools to become more effective at giving the support and guidance your employees need from you to perform their jobs in the best way possible. In just minutes, you'll gain insight and tips that will enable you to change from telling employees what to do to and ensuring the work gets done to coaching employees to reach their greatest potential. For example, you'll learn how to build trust, recognize CSR's, make yourself clear, give feedback, create synergy, become a role model, deal with upset CSR's - and many more skills that will have a huge impact on your CSR's and how satisfied customers are with the service your call center provides. 90 Pages /Code...LPCALL/ $34.95
Download or read book How to Write a Lot written by Paul J. Silvia and published by Amer Psychological Assn. This book was released on 2007-01 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: All students and professors need to write, and many struggle to finish their stalled dissertations, journal articles, book chapters, or grant proposals. Writing is hard work and can be difficult to wedge into a frenetic academic schedule. In this practical, light-hearted, and encouraging book, Paul Silvia explains that writing productively does not require innate skills or special traits but specific tactics and actions. Drawing examples from his own field of psychology, he shows readers how to overcome motivational roadblocks and become prolific without sacrificing evenings, weekends, and vacations. After describing strategies for writing productively, the author gives detailed advice from the trenches on how to write, submit, revise, and resubmit articles, how to improve writing quality, and how to write and publish academic work.
Download or read book The First 20 Hours written by Josh Kaufman and published by Penguin. This book was released on 2013-06-13 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Forget the 10,000 hour rule— what if it’s possible to learn the basics of any new skill in 20 hours or less? Take a moment to consider how many things you want to learn to do. What’s on your list? What’s holding you back from getting started? Are you worried about the time and effort it takes to acquire new skills—time you don’t have and effort you can’t spare? Research suggests it takes 10,000 hours to develop a new skill. In this nonstop world when will you ever find that much time and energy? To make matters worse, the early hours of practicing something new are always the most frustrating. That’s why it’s difficult to learn how to speak a new language, play an instrument, hit a golf ball, or shoot great photos. It’s so much easier to watch TV or surf the web . . . In The First 20 Hours, Josh Kaufman offers a systematic approach to rapid skill acquisition— how to learn any new skill as quickly as possible. His method shows you how to deconstruct complex skills, maximize productive practice, and remove common learning barriers. By completing just 20 hours of focused, deliberate practice you’ll go from knowing absolutely nothing to performing noticeably well. Kaufman personally field-tested the methods in this book. You’ll have a front row seat as he develops a personal yoga practice, writes his own web-based computer programs, teaches himself to touch type on a nonstandard keyboard, explores the oldest and most complex board game in history, picks up the ukulele, and learns how to windsurf. Here are a few of the simple techniques he teaches: Define your target performance level: Figure out what your desired level of skill looks like, what you’re trying to achieve, and what you’ll be able to do when you’re done. The more specific, the better. Deconstruct the skill: Most of the things we think of as skills are actually bundles of smaller subskills. If you break down the subcomponents, it’s easier to figure out which ones are most important and practice those first. Eliminate barriers to practice: Removing common distractions and unnecessary effort makes it much easier to sit down and focus on deliberate practice. Create fast feedback loops: Getting accurate, real-time information about how well you’re performing during practice makes it much easier to improve. Whether you want to paint a portrait, launch a start-up, fly an airplane, or juggle flaming chainsaws, The First 20 Hours will help you pick up the basics of any skill in record time . . . and have more fun along the way.
Download or read book A First Course in Machine Learning written by Mark Girolami and published by CRC Press. This book was released on 2015-09-15 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: A First Course in Machine Learning covers the core mathematical and statistical techniques needed to understand some of the most popular machine learning algorithms. The algorithms presented span the main problem areas within machine learning: classification, clustering and projection. The text gives detailed descriptions and derivations for a small number of algorithms rather than cover many algorithms in less detail. Referenced throughout the text and available on a supporting website (http://bit.ly/firstcourseml), an extensive collection of MATLAB®/Octave scripts enables students to recreate plots that appear in the book and investigate changing model specifications and parameter values. By experimenting with the various algorithms and concepts, students see how an abstract set of equations can be used to solve real problems. Requiring minimal mathematical prerequisites, the classroom-tested material in this text offers a concise, accessible introduction to machine learning. It provides students with the knowledge and confidence to explore the machine learning literature and research specific methods in more detail.
Download or read book Six Group Therapies written by S. Long and published by Springer Science & Business Media. This book was released on 2013-06-29 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Mindstorms written by Seymour A Papert and published by Basic Books. This book was released on 2020-10-06 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this revolutionary book, a renowned computer scientist explains the importance of teaching children the basics of computing and how it can prepare them to succeed in the ever-evolving tech world. Computers have completely changed the way we teach children. We have Mindstorms to thank for that. In this book, pioneering computer scientist Seymour Papert uses the invention of LOGO, the first child-friendly programming language, to make the case for the value of teaching children with computers. Papert argues that children are more than capable of mastering computers, and that teaching computational processes like de-bugging in the classroom can change the way we learn everything else. He also shows that schools saturated with technology can actually improve socialization and interaction among students and between students and teachers. Technology changes every day, but the basic ways that computers can help us learn remain. For thousands of teachers and parents who have sought creative ways to help children learn with computers, Mindstorms is their bible.
Download or read book Rewards written by Anita L. Archer and published by . This book was released on 2000-01-01 with total page 78 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The International Student s Guide to UK Education written by Martin Hyde and published by Routledge. This book was released on 2012-02-13 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you thinking of studying at university in Britain? Do you feel confused about which course is best for you, which university to choose, and how to apply? Are you wondering about what kinds of challenges you will be faced with, how best to approach them and how to overcome them? If so, this guidebook is for you. Honest and accurate, this book acts as an international student introduction and cultural guide to UK Higher Education. It informs and guides students in their preparation for all aspects of UK HE, from university selection and application through to participation, and provides a clear understanding of how British universities function. Helping international students make the most of the many opportunities that university offers, this text will expand your knowledge of UK Higher Education with regards to: Application procedures Finances Self-awareness, cultural understanding and adaptation (social and academic) University administrative procedures, facilities and support Work and career information and advice. The International Student’s Guide to UK Education is a comprehensive guide that will help students to develop critical and reflective ability in order to become independent, well-informed and empowered decision makers.
Download or read book Changing the Curriculum written by Bob Adamson and published by Hong Kong University Press. This book was released on 2000-11-01 with total page 333 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Target Oriented Curriculum (TOC) is arguably the most comprehensive, fundamental and controversial attempt to promote systemic curriculum reform in Hong Kong. It aimed at a radical change in the nature of knowledge, pedagogy and assessment in schools. After an initial phase of confusion and criticism, this ambitious reform was revamped and vigorously promoted, but within a few years, it totally lost momentum as other educational issues attracted the attention of policy-makers. This book traces the career of TOC and studies the impact of the reform on the education system, subjects, schools and teachers. Drawing on a four-year multi-level research project, the chapters provide a deep understanding of the complex nature of educational reform and how a new curriculum is interpreted, developed and implemented. Besides providing a fascinating portrayal of the experiences of the TOC reform, this book offers lessons for future curriculum change in Hong Kong and elsewhere. 'This', writes Ivor Goodson in the Foreword, 'is curriculum research at its best.'
Download or read book EBOOK Learning Disability written by Gordon Grant and published by McGraw-Hill Education (UK). This book was released on 2010-05-16 with total page 784 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The editors have brought together a range of eminent contributors who present a range of issues throughout the life cycle. The book asserts that it hopes to 'assist readers to anticipate change and discontinuity in people's lives and think about strategies to support them' through the many challenges that they may face in their lives. In my view this book certainly does that and the editors and contributors are to be congratulated on the production of a relevant and contemporary text that I have no hesitation in both endorsing and recommending to all involved in supporting and or caring for people with learning disabilities." Professor Bob Gates, Project Leader - Learning Disabilities Workforce Development, NHS Education South Central, UK "The editors have gathered an authoritative faculty to present and discuss a range of contemporary issues; both practical and ethical. The text is well grounded in the lived experience of people with disability and draws on the evidence-base of contemporary science. Each chapter includes thought provoking exercises. This is a seminal text for students and practitioners, researchers and policy makers." Associate Professor Keith R. McVilly, Deakin University, Australia "I currently own a copy of the first edition and it has proved an invaluable resource time and time again. There is not an essay I complete that does not make reference to the book and I can consistently use it to reflect back on my practice as a student nurse and social worker. Having read several extracts from the new edition it does appear to include very high quality content covering learning disabilities over the lifespan ... if I were to personally recommend any book for budding or current learning disability professionals then this would be it." James Grainger, Student Nurse/Social Worker, Sheffield Hallam University, UK "I like the way it has primary and secondary information from a range of sources. The exercises in the book also get you to think about the situation in question which helps us think about our values and anti-oppressive practice ... This book really does start with the basics and having a learning disability from birth and the effects, to in depth knowledge and literature ... This book would be very helpful to me as it brings in literature policies and models from both a health and social side, which is important for my course and collaborative working." Laura Jean Lowe, Student Nurse, Sheffield Hallam University, UK "It is written with a clearly conveyed in-depth knowledge and in a way that has professional lived experience within the context of the work. The authors have taken into account the emotional, client-centred approach to the modern practitioner's practice ... The book gives a true wealth of good practice scenarios that can only help practitioners be good at what they do and aspire to be." Lee Marshall, Student Nurse, Sheffield Hallam University, UK With its spread of chapters covering key issues across the life cycle this text has established itself as the foundational primer for those studying the lived experiences of people with learning disabilities and their families, and outcomes achieved through services and support systems. Recognising learning disability as a lifelong disability, this accessible book is structured around the life cycle. The second edition is refreshed and expanded to include seven new chapters, covering: Aetiology Breaking news (about disability) and early intervention Transition to adulthood The sexual lives of women Employment Personalisation People with hidden identities With contributions from respected figures from a range of disciplines, the book draws heavily upon multidisciplinary perspectives and is based on the latest research and evidence for practice. The text is informed by medical, social and legal models of learning disability, exploring how "learning disability" is produced, reproduced and understood. Extensive use is made of real-life case studies, designed to bring theory, values, policy and practice to life. Narrative chapters describe, in the words of people with learning disabilities themselves, their lives and aspirations. They helpfully show readers the kinds of roles played by families, advocates and services in supporting people with learning disabilities. New exercises and questions have been added to encourage discussion and reflection on practice. Learning Disability is core reading for students entering health and social care professions to work with people with learning disabilities. It is a compelling reference text for practitioners as it squarely addresses the challenges facing people with learning disability, their loved ones and the people supporting them. Contributors Dawn Adams, Kathryn Almack, Dorothy Atkinson, Nigel Beail, Christine Bigby, Alison Brammer, Jacqui Brewster, Hilary Brown, Jennifer Clegg, Lesley Cogher, Helen Combes, Clare Connors, Bronach Crawley, Eric Emerson, Margaret Flynn, Linda Gething, Dan Goodley, Peter Goward, Gordon Grant, Chris Hatton, Sheila Hollins, Jane Hubert, Kelley Johnson, Gwynnyth Llewellyn, Heather McAlister, Michelle McCarthy, Alex McClimens, Roy McConkey, David McConnell, Keith McKinstrie, Fiona Mackenzie, Ghazala Mir, Ada Montgomery, Lesley Montisci, Elizabeth Murphy, Chris Oliver, Richard Parrott, Paul Ramcharan, Malcolm Richardson, Bronwyn Roberts, Philippa Russell, Kirsten Stalker, Martin Stevens, John Taylor, Irene Tuffrey-Wijne, Sally Twist, Jan Walmsley, Kate Woodcock
Download or read book Building a Global Learning Organization written by Patrick Graupp and published by CRC Press. This book was released on 2014-06-06 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building a Global Learning Organization: Using TWI to Succeed with Strategic Workforce Expansion in the LEGO® Group describes how a multinational company developed a global structure for learning based on the TWI (Training Within Industry) program to create and sustain standardized work across multiple language and cultural platforms. In this book, Shingo Prize-winning author Patrick Graupp collaborates with two practitioners who performed the planning and implementation of the LEGO Group’s worldwide Learning Organization. The book outlines the organizational and planning models used by the LEGO Group to create the internal ability to give and receive tacit skills and knowledge. Describing how and why TWI is used as the foundation for success in knowledge transfer across diverse languages and cultures, it provides step-by-step guidance on how to establish a solid organizational foundation for your own Learning Organization. Providing expert insight into the work of culture change, the book explains how to work with people to create motivation for moving to a new system of learning. It details the critical elements that made the implementation at the LEGO Group a success, identifies the stumbling blocks they encountered along the way, and explains how they were overcome. Case studies describe in detail what these efforts looked and felt like in actual application. The TWI program has long been recognized for its ability to generate results. After reading this book, you will gain valuable insight into how your organization—whether large or small, national or international—can integrate this timeless tool into your operating structure and your daily culture.
Download or read book Chinese Philosophy on Teaching and Learning written by Xu Di and published by State University of New York Press. This book was released on 2016-03-01 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written over two and a half millennia ago, the Xueji (On Teaching and Learning) is one of the oldest and most comprehensive works on educational philosophy and teaching methods, as well as a consideration of the appropriate roles of teachers and students. The Xueji was included in the Liji (On Ritual), one of the Five Classics that became the heart of the educational system during China's imperial era, and it contains the ritual protocols adopted by the Imperial Academy during the Han dynasty. Chinese Philosophy on Teaching and Learning provides a new translation of the Xueji along with essays exploring this work from both Western and Chinese perspectives. Contributors examine the roots of educational thought in classical Chinese philosophy, outline similarities and differences with ideas rooted in classical Greek thought, and explore what the Xueji can offer educators today.
Download or read book Supporting Research Writing written by Valerie Matarese and published by Elsevier. This book was released on 2012-11-06 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supporting Research Writing explores the range of services designed to facilitate academic writing and publication in English by non-native English-speaking (NNES) authors. It analyses the realities of offering services such as education, translation, editing and writing, and then considers the challenges and benefits that result when these boundaries are consciously blurred. It thus provides an opportunity for readers to reflect on their professional roles and the services that will best serve their clients’ needs. A recurring theme is, therefore, the interaction between language professional and client-author. The book offers insights into the opportunities and challenges presented by considering ourselves first and foremost as writing support professionals, differing in our primary approach (through teaching, translating, editing, writing, or a combination of those) but with a common goal. This view has major consequences for the training of professionals who support English-language publication by NNES academics and scientists. Supporting Research Writing will therefore be a stimulus to professional development for those who support English-language publication in real-life contexts and an important resource for those entering the profession. Takes a holistic approach to writing support and reveals how it is best conceived as a spectrum of overlapping and interrelated professional activities Stresses the importance of understanding the real-world needs of authors in their quest to publish Provides insights into the approaches used by experienced practitioners across Europe
Download or read book Intelligent Data Engineering and Automated Learning IDEAL 2012 written by Hujun Yin and published by Springer. This book was released on 2012-08-01 with total page 882 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 13th International Conference on Intelligent Data Engineering and Automated Learning, IDEAL 2012, held in Natal, Brazil, in August 2012. The 100 revised full papers presented were carefully reviewed and selected from more than 200 submissions for inclusion in the book and present the latest theoretical advances and real-world applications in computational intelligence.
Download or read book Liberal Arts Education and Colleges in East Asia written by Insung Jung and published by Springer. This book was released on 2016-03-09 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book discusses liberal arts education and liberal arts colleges in the context of East Asia, specifically focusing on Japan, China and S. Korea where it has become an emerging issue in higher education in recent years. It first explores the development, concepts and challenges of liberal arts education and liberal arts colleges in East Asia. It then delineates the implications of the best practices of selected liberal arts colleges inside and outside East Asia, and offers policy and pedagogical guidelines for the future of liberal arts colleges and programs in East Asia and beyond.
