Download or read book Leading the Malcolm Baldrige Way How World Class Leaders Align Their Organizations to Deliver Exceptional Results written by Kay Kendall and published by McGraw Hill Professional. This book was released on 2016-12-09 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive guide to implementing Baldrige Criteria in any organization—from the team that has worked with 18 Malcolm Baldrige Award winners For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire. With this action-ready guide from the renowned experts at BaldrigeCoach, you too can master the principles of Baldrige Criteria, harness the power of performance excellence, and achieve award-worthy results. Learn how to: * Drive employee engagement to exciting new levels * Create an organizational culture that energizes everyone * Maintain upward momentum, even in a downturn * Counteract negativity and entitlement with positive feedback * Get your senior managers on board and up to speed * Cultivate strong leaders and build powerful teams * Accelerate excellence throughout your organization Whether you’re a top-level executive or a mid-level manager, whether your organization is large or small, succeeding or flailing, Leading the Malcolm Baldrige Way gives you all the tools you need to engage every one of your employees using data and strategies that work. This proven approach gives you a complete framework for continuous improvement, with a focus on benchmark objectives, employee initiatives, and workforce alignment. Combining the best practices of some of the best leaders in the world today, these techniques will help you create a strong, effective organizational culture that will propel your team to victory. Filled with candid CEO interviews and powerful new insights, it’s a complete master class in succeeding and leading—the Malcolm Baldrige way.
Download or read book Beyond Symbolic Diversity Equity and Inclusion written by William J. Rothwell and published by CRC Press. This book was released on 2024-06-28 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book extends strategic diversity work beyond internal organization efforts toward social engagement and accountability and supports organizations to ground social impact across both business and employee interests, the first of which is ethics, covered in the initial chapter. Organizations around the world are committed to increasing the racial diversity of their employees. Simultaneously, there is also greater interest in creating more welcoming and psychologically safe environments for people of color within organizations. As the workforce demographics shift because of these initiatives, the interests and needs of the employee population have also shifted. This shift presents a challenge for organizations to move beyond symbolic diversity, equity, and inclusion (DE&I) work, of which increasing racial representation is chief, to helping organizations understand how to determine which issues to support of concern, value, and importance to their employees and society. Essentially, this book, a venture into the field called transorganization development, also moves beyond the traditional view of corporate social responsibility to take the position that businesses have a responsibility to make the world a better place by taking proactive stances on the many challenges facing the world today, including DE&I and accessibility. Many employees today expect their employers to take positions that will lead to making the world a better place.
Download or read book Leadership as Service written by Kent A. Farnsworth and published by Rowman & Littlefield Publishers. This book was released on 2006-12-30 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: This provocative and readable discussion of leadership in higher education argues that leadership is essentially an act of service; that the more responsible the leadership position, the greater the responsibility to serve.
Download or read book Work Life Balance in Europe written by S. Drobnic and published by Springer. This book was released on 2011-06-13 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examining the debate on quality of jobs in Europe, this book focuses on the work-life balance-a central element of the EU agenda. It addresses tensions between work and private life, examining job quality, job security, working conditions and time-use patterns of individuals and households as well as institutional contexts.
Download or read book The 21st Century Ambassador written by Kishan S. Rana and published by Diplo Foundation. This book was released on 2004 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Heritage Ideology and Identity in Central and Eastern Europe written by Matthew Rampley and published by Boydell Press. This book was released on 2012 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essays looking at heritage practices and the construction of the past, along with how they can be used to build a national identity. The preservation of architectural monuments has played a key role in the formation of national identities from the nineteenth century to the present. The task of maintaining the collective memories and ideas of a shared heritage often focused on the historic built environment as the most visible sign of a link with the past. The meaning of such monuments and sites has, however, often been the subject of keen dispute: whose heritage is being commemorated, by whom and for whom? The answers to such questions are not always straightforward, particularly in Central and Eastern Europe, the recent history of which has been characterized by territorial disputes, the large-scale movement of peoples, and cultural dispossession. This volume considers the dilemmas presented by the recent and complex histories of European states such as Germany, Greece, Poland, Hungary, Romania and Bulgaria. Examining the effect ofthe destruction of buildings by war, the loss of territories, or the "unwanted" built heritage of the Communist and Nazi regimes, the contributors examine how architectural and urban sites have been created, destroyed, or transformed, in the attempt to make visible a national heritage. Matthew Rampley is Professor of History of Art at the University of Birmingham. Contributors: Matthew Rampley, Juliet Kinchin, Paul Stirton, SusanneJaeger, Arnold Bartetzky, Jacek Friedrich, Tania Vladova, George Karatzas, Riitta Oittinen
Download or read book Political Campaigning Elections and the Internet written by Darren Lilleker and published by Routledge. This book was released on 2013-03 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers an in-depth, comparative analysis of how interactive Web 2.0 online tools, including weblogs, social networking sites and file-sharing sites, are utilised by candidates and parties during three recent election campaigns in France, Belgium, the US and the UK.
Download or read book Leading in Place written by Rita M. Hilton and published by . This book was released on 2018 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Leading in Place, the authors open up new avenues in the debate on leadership by drawing the reader's attention to the ways in which women can be--and are--leading in organizations and communities in sometimes unconventional, often unrecognized, ways. Through surveys and interviews, this practitioner-academic team has conducted a thorough and fascinating study of women in various leadership roles, from paid high-level executives to community volunteers. The book bridges the chasm between what the experts write about leadership and what is experienced in organizations and communities. It pushes the reader to think about how unconscious biases have influenced perceptions of leadership in research and organizations. They suggest leadership research should be updated to integrate 21st century realities by moving past both bias towards male prototypes, as well as the 'great women' genre, revealing a wealth of experience and knowledge, including insights about leading in place. With strategies for addressing issues around leadership at both the individual and organizational levels, this book will provide students of leadership as well as professionals with insights that challenge the ways we think about women leaders and leadership more generally.
Download or read book Systemic Discrimination in Employment and the Promotion of Ethnic Equality written by Ronald L. Craig and published by Martinus Nijhoff Publishers. This book was released on 2007 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book argues that traditional complaint-based antidiscrimination laws are inherently inadequate to respond to systemic discrimination in employment. It examines the mechanisms and characteristics of systemic discrimination and the shortcomings of complaint-based laws. Yet these characteristics can also inform employers and government authorities of the kinds of preventive action that help alleviate systemic discrimination at the workplace. In its search for a rational government policy response to systemic discrimination, the book evaluates selected legal regimes which impose proactive obligations on employers to promote equality at the workplace. Proactive regimes are regulatory in nature, rather than adjudicatory. They induce employer compliance through technical assistance, dialogue and regulatory pressure, rather than court orders. By examining the key elements of these regimes the author explains why some proactive regimes function better than others, and why proactive regimes function better than complaint-based laws in addressing systemic discrimination.
Download or read book Extracts from the Private Letters of the Late Sir William Fothergill Cooke 1836 39 Relating to the Invention and Development of the Electric Telegraph written by William Fothergill Cooke and published by . This book was released on 1895 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Journey to Excellence written by Kathleen Jennison Goonan and published by Quality Press. This book was released on 2009-11-14 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is based on several years study of the nine Baldrige Award winners from health care. It describes how these organizations approached their “Baldrige journey” and what other health care leaders should do to reap similar benefits. To fully understand the journey for these nine organizations and their return on investment, the authors studied each of their 50-page award applications, presentations at national and regional meetings, and other publications by or about them. Additionally and most importantly, CEOs and other senior leaders were interviewed at length. The questions asked of these leaders followed three basic themes: How did you successfully use the Baldrige framework to drive improvement? What would you recommend other organizations do to gain the value you have from a Baldrige journey? What can we learn from you that would help other organizations manage their improvement journeys to maximize the value they gain? “Health reform is making it clear: healthcare organizations improving to great clinical, financial, and experience outcomes will win and thrive for the communities they serve. Yet research teaches us that most change fails. Journey to Excellence, through ‘brutal truth,’ inspirational storytelling, courageous journeys, disciplined research, and sustained results, shows us the way, the very hard way, as well as the awesome possibility.” Jim Conway, SVP, Institute for Healthcare Improvement “W. Edwards Deming spoke of consistent, business-driving quality as arising from ‘a system of production.’ At best, health care delivery in most places today is bubbling chaos. The Malcolm Baldrige Quality Award supplies the only practical, comprehensive outline for health care as a system of production in existence today. It’s about time that health care leaders had a comprehensive guide. Taught by experts, this volume is drawn from careful analysis of those who have succeeded. You hold the future in your hands – at least, for those who will not only survive, but thrive in the coming turmoil of health care reform.” Brent James, MD, Intermountain Health Care “Journey to Excellence is an insightful synthesis of the powerful Baldrige framework and the real life journeys of the healthcare award winners. Their stories will deepen understanding both for those new to and experienced with the Baldrige Criteria. This book is a major contribution to achieving healthcare excellence!” Louise Liang, MD, Former Chair, Institute for Healthcare Improvement “Most healthcare organizations are currently in a purely reactive mode – just struggling to get through the day and the fiscal year, collecting the data that they are required to report, and responding to crises. In Journey to Excellence, Goonan and her co-authors show healthcare leaders how to take control of the agenda. The Baldrige Criteria define the journey that can help organizations approach greatness, and the authors’ LASER set of behaviors describes what they need to ‘pack’ for the trip.” Tom Lee, MD, Network President, Partners Healthcare System “Journey to Excellence provides a concrete framework for leaders seeking to improve their organizational performance. Health care organizations are likely to face increasing pressure to improve quality and reduce cost in the coming years. Goonan, Muzikowski, and Stoltz offer a strategic roadmap for a successful transformational change. This book contains real life stories of leaders who used Baldrige to successfully transform their organizations into high performance enterprises.” Vinod K. Sahney, Chief Strategy Officer, Blue Cross Blue Shield of Massachusetts
Download or read book Cancer Epidemiology written by Amr Soliman and published by Oxford University Press. This book was released on 2013-06-04 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: According to the World Health Organization's 2008 GLOBOCAN report, 64% of global cancer deaths -- and 56% of cancer cases -- were registered in countries in Africa, Asia, or Latin America. So while cancer is unquestionably a global burden, its reach in the developing world points to the need for specialized study on cancer in these countries. Cancer Epidemiology: Low- and Middle-Income Countries and Special Populations reviews the current status of cancer epidemiologic research and training -- rationale, requisite infrastructure, methodologic principles, and illustrative examples in low- and middle-income countries -- in order to facilitate future advances by trained health professionals. The result is a valuable resource for both program leaders and graduate and post-graduate students pursuing careers in international cancer epidemiologic research.
Download or read book The Twenty First Century Media Industry written by John Allen Hendricks and published by Lexington Books. This book was released on 2010-06-22 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Twenty-First-Century Media Industry: Economic and Managerial Implications in the Age of New Media examines the role that new media technologies are having on the traditional media industry from a media management perspective. Consumer behaviors and consumer expectations are being shaped by new media technologies. They now expect information on-demand and on-the-go as well as at their finger-tips via the Internet. In order to stay relevant, traditional media managers and practitioners are adapting to these consumer demands and expectations by developing new business models and new business philosophies to stay competitive. The contributors to this volume explore the business strategies being implemented by some media industries such as newspapers and the recording industry who are struggling to not only remain competitive and profitable, but also to survive. The Twenty-First-Century Media Industry provides an intriguing examination of how traditional media industries are adapting to new media technologies and evolving in the twenty-first century.
Download or read book Famous Cases written by Brian P. Block and published by Waterside Press. This book was released on 2002 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: A collection of some of the most famous cases in English law - with an explantion of how they changed things - by two leading commentators. Every UK lawyer knows of Woolmington v. Director of Public Prosecutions, the ruling which established the ëgolden thread of English lawí whereby the burden of proof lies with the prosecutor in a criminal trial, even in the case of murder. But who was ëWoolmingtoní and how many people know that he escaped the death penalty at the eleventh hour, or that he was twice tried for murder? ëLords give man back his lifeí as the Western Gazette put it. Likewise, in the civil law, how and why did a Mrs. Donoghue come to be drinking a bottle of ginger beer containing the remnants of a snail, an event which would ultimately determine ñ at the highest level - that ëthe categories of negligence are never closedí? And how did the tranquil market town of Wednesbury come to be legal shorthand for ëunreasonablenessí. In Famous Cases: Nine Trials that Changed the Law the authors have painstakingly assembled the background to a selection of leading cases in English law. From the Mareva case (synonymous with a type of injunction) to Lord Denningís classic ruling in the High Trees House case (the turning point for equitable estoppel) to that of the former Chilean head of state General Pinochet (in which the House of Lords heard the facts a second time) the authors offer a refreshing perspective to whet the appetite of every law student, general reader or seasoned practitioner interested in how English law evolves.
Download or read book The Economic Indicator Handbook written by Richard Yamarone and published by John Wiley & Sons. This book was released on 2016-12-14 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Analyze key indicators more accurately to make smarter market moves The Economic Indicator Handbook helps investors more easily evaluate economic trends, to better inform investment decision making and other key strategic financial planning. Written by a Bloomberg Senior Economist, this book presents a visual distillation of the indicators every investor should follow, with clear explanation of how they're measured, what they mean, and how that should inform investment thinking. The focus on graphics, professional application, Bloomberg terminal functionality, and practicality makes this guide a quick, actionable read that could immediately start improving investment outcomes. Coverage includes gross domestic product, employment data, industrial production, new residential construction, consumer confidence, retail and food service sales, and commodities, plus guidance on the secret indicators few economists know or care about. Past performance can predict future results – if you know how to read the indicators. Modern investing requires a careful understanding of the macroeconomic forces that lift and topple markets on a regular basis, and how they shift to move entire economies. This book is a visual guide to recognizing these forces and tracking their behavior, helping investors identify entry and exit points that maximize profit and minimize loss. Quickly evaluate economic trends Make more informed investment decisions Understand the most essential indicators Translate predictions into profitable actions Savvy market participants know how critical certain indicators are to the formulation of a profitable, effective market strategy. A daily indicator check can inform day-to-day investing, and long-term tracking can result in a stronger, more robust portfolio. For the investor who knows that better information leads to better outcomes, The Economic Indicator Handbook is an exceptionally useful resource.
Download or read book Migration and Citizenship written by Rainer Bauböck and published by Leiden University Press. This book was released on 2006 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publisher Description
Download or read book Tourist Customer Service Satisfaction written by Francis P. Noe and published by Routledge. This book was released on 2010-10-04 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other’s needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social exchange and interaction between the service provider and customer. Tourist Customer Service Satisfaction fully explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges, outlining how the service provider ought to behave & cope in a situation as well as detailing positive approaches that enhance a service provider’s role performance. The book uses encounter theory to examine the customer – provider relationship as well as drawing on current research and theories from hospitality, tourism, management, psychology bodies of literature. In doing so the book offers important insight into how employee – centric competitive advantage in this sector can be achieved in various markets. This book is unique in its approach by focusing on the specifics of the social exchange and interaction between the service provider and customer. It therefore offers a novel synthesis of knowledge on service satisfaction in the tourism sector which will serve as valuable pedagogical and research reference for students and academics interested in hospitality and tourism.
