Download or read book Leading Libraries How to Create a Service Culture written by Wyoma vanDuinkerken and published by American Library Association. This book was released on 2015-05 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model by Explaining how a service culture reaches beyond the individual leader with positional authority and extends to all individualsShowing ways to build rapport and trust within an organization, and how to balance encouragement with accountabilityDetailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and trainingHelping library leaders create a sustainable service culture through codifying their organization’s values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planningDiscussing the environment of change in libraries, showing how a library’s organizational culture is at the center of being responsive and staying relevantThis valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.
Download or read book Leading Libraries written by Wyoma vanDuinkerken and published by American Library Association. This book was released on 2015-05-01 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.
Download or read book The LITA Leadership Guide written by Carl Antonucci and published by Rowman & Littlefield. This book was released on 2017-04-20 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: The LITA Leadership Guide from the American Library Association division charged with information technology brings together three important professional development topics -- leadership, entrepreneurship, and technology -- in one volume, uniting theory, practice, and case studies from experienced colleagues in the field. Topics include: cultivating creativity, career pivots, forecasting and planning for change, keeping tech and leadership skills ahead of the curve, and incorporating lessons and knowledge from across sectors. Additional concepts include: professional development, evaluating risk, overcoming barriers to innovation, and seeding success in your career and organization. The book will help librarians at every level of the career ladder and will supplement leadership and skill-based training workshops. Library leadership teams interested in the development of their staff as a means of improving their organizational performance will find this book to provide context for growth, training, and collaboration. This book provides big-picture concepts that affect the many stages of a librarian’s career: •“Librarian as Leader”, • “Librarian as Entrepreneur”, and •“Librarian as Technologist” and thus is suitable for staff development, discussion groups, or courses. This LITA Guide will help librarians understand how to chart their career development across these three foundational platforms, and become familiar with how peers have successfully created positive change for themselves, and their libraries, as leaders, entrepreneurs, and technologists
Download or read book Essential Leadership Skills for Health Sciences Information Professionals written by Janet Crum and published by Rowman & Littlefield. This book was released on 2023-05-15 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership and Management Skills for Health Information Professionals is intended to provide a quick, readable introduction to key concepts in leadership and management so that a new leader can get up to speed quickly, and experienced leaders can increase, enhance, or refresh their skills.
Download or read book Managing the Successful School Library Strategic Planning and Reflective Practice written by Lesley S. J. Farmer and published by American Library Association. This book was released on 2017-11-21 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Leading Change in Academic Libraries written by Catherine Cardwell and published by . This book was released on 2020 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Institutions of higher education and academic libraries are not the traditional organizations they once were. They are subject to a variety of forces, including shifting and changing populations, technological changes, public demands for affordability and accountability, and changing approaches to research and learning. Academic libraries can no longer establish their excellence and ground their missions, visions, and strategic directions using the old means and methods. Leading Change in Academic Libraries is a collection of 20 change stories authored by academic librarians from different types of four-year institutions. Librarians tell the story firsthand of how they managed major change in processes, functions, services, programs, or overall organizations using John Kotter's Eight-Stage Process of Creating Major Change as a framework for examining change at their institutions, measuring their successes and areas for improvement, and determining progress. In five sections--strategic planning, reorganization, culture change, new roles, and technological change--chapters discuss tackling common challenges such as fear, anxiety, change fatigue, complacency, unexpected changes of leadership, vacancies, and resistance; look at the results of their tactics; and provide effective practices they found. Each section ends with a thorough analysis of the stories within and the most effective tips for leading that kind of change. Leading Change in Academic Libraries can help you establish flexible, nimble, and collaborative decision-making processes, and facilitate the transition from legacy collections-based libraries to forward-looking service-based libraries"--from the ALA website.
Download or read book Yes on Demand written by Kathy L. Middleton and published by Bloomsbury Publishing USA. This book was released on 2016-11-21 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons. When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains how to use the model to build morale and grow a loyal, engaged, and highly satisfied community. The book shows how techniques borrowed from successful retail models can be applied to every part of library service—from reference, circulation, and technology services to children's and adult services. Beginning chapters describe the role of staff in transforming a culture of "no" into one of "yes." Next are explanations of tools administrators can use to support changes that will lead to a more contented customer base. Finally, the book addresses how to eliminate "no" through personalized service and by defining and tearing down obstacles that often block use of library products and services. This approach not only will make for happier patrons but will build staff morale, foster support, and ensure that your library remains relevant for years to come.
Download or read book Customer Service in Libraries written by Charles Harmon and published by Scarecrow Press. This book was released on 2013-02-13 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.
Download or read book Play Among Books written by Miro Roman and published by Birkhäuser. This book was released on 2021-12-06 with total page 528 pages. Available in PDF, EPUB and Kindle. Book excerpt: How does coding change the way we think about architecture? This question opens up an important research perspective. In this book, Miro Roman and his AI Alice_ch3n81 develop a playful scenario in which they propose coding as the new literacy of information. They convey knowledge in the form of a project model that links the fields of architecture and information through two interwoven narrative strands in an “infinite flow” of real books. Focusing on the intersection of information technology and architectural formulation, the authors create an evolving intellectual reflection on digital architecture and computer science.
Download or read book Kaapse bibliotekaris written by and published by . This book was released on 2017 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Issues for Nov. 1957- include section: Accessions. Aanwinste, Sept. 1957-
Download or read book Library Leadership Your Way written by Jason Martin and published by ALA Editions. This book was released on 2019-06-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Author Jason Martin won't tell you how to be a leader. Instead, he’ll give you a roadmap and the tools to find it out for yourself, guiding you to discover why you want to lead, how you can best lead, and what your own unique leadership practice looks like.
Download or read book Becoming a Library Leader written by James M. Freedman and published by . This book was released on 2020 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: In three parts--Library Organizations and Academic Culture, The Seven Stages of Leadership Development, and Cultural Intelligence and Global Leadership--Becoming a Library Leader offers a wealth of resources to help you progress through the seven stages of leadership development: Understanding Yourself and Your Leadership Potential ; Emotional Intelligence and Leadership ; Vision and Strategy ; Leading with Intention ; What Leaders Really Do: Communicate and Change ; Correcting through Reflecting ; Mind-Set, Grit, and Resilience.
Download or read book Making a Difference written by Peter Hernon and published by Bloomsbury Publishing USA. This book was released on 2006-12-30 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership is separate from, but integral to, management; and library directors today and for the foreseeable future can be expected to play an institutional role as they lead the library to contribute towards the mission of their college and university. Similarly, new courses in library leadership now accompany more traditional ones on managing organizations and information resources. However, much of the literature on LIS leadership represents a distilled application of principles and practices borrowed from other disciplines, with few reports of research from the library field. Conceived as a companion to The Next Library Leadership (Libraries Unlimited, 2003), Making a Difference includes not only a discussion of effective attributes, but of issues central to the development of leadership qualities, strategies, and dispositions. Essential reading for anyone interested in advancing the quality of leadership within LIS, particularly academic librarians in or aspiring to positions of managerial leadership.
Download or read book Innovation in Public Libraries written by Kirstie Nicholson and published by Chandos Publishing. This book was released on 2017-02-23 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Innovation in Public Libraries: Learning from International Library Practice examines the recent activities of successful and innovative libraries around the world, presenting their initiatives in areas including library design, events and programs, and creating customer experiences. This timely guide provides an overview of these libraries' successful experiences and identifies emerging global trends and themes. The author offers library practitioners guidance on how to pursue these trends in their own library environment, identifying achievable goals when planning building and design improvements, and developing customer interactions in order to emulate the experiences of international libraries. - Presents a range of successful and innovative practices in one book, covering library innovation in building design, programs and events, and in customer experience and approach - Provides an international perspective on library activities, with libraries in different countries discussed - Analyzes the experiences of various libraries to identify common trends and themes - Provides practical advice for librarians who wish to emulate the activities of the libraries discussed, with recommended goals to action - Examines both the big picture of emerging global trends and themes, as well as highlighting the daily experiences of individual libraries
Download or read book Defining Relevancy written by Janet M. Hurlbert and published by Bloomsbury Publishing USA. This book was released on 2007-12-30 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Connection. Competition. Collaboration. These three words define management of college libraries, today and in the future. They also describe the contents of this book, which focus on planning for the multiple directions that college library managers must consider and act upon. Contributed chapters cover the challenges nearly all must face, such as understanding users, information literacy, staff alignment, and the integration of physical building and function. Some chapters contain studies and models that can be replicated at similar institutions. Others offer documentation that can be used in reports or presentations to administrators and boards. Together, they convey a plethora of good ideas for responding to customers, competitors, technologies, and stakeholders.
Download or read book Stellar Customer Service written by Mou Chakraborty and published by Bloomsbury Publishing USA. This book was released on 2016-08-29 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries. Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.
Download or read book Leadership and Management Principles in Libraries in Developing Countries written by Wei Wei and published by Routledge. This book was released on 2014-06-11 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn leadership skills from achievements at special libraries in Asia, Africa, Eastern Europe, and Central America! Leadership and Management Principles in Libraries in Developing Countries is a compilation of success stories epitomizing management and leadership strategies from developing nations around the globe. This book focuses on library administrators from Asia, Africa, Eastern Europe, and Central America who have significantly transformed their library services in spite of limited funds and a lack of resources. You'll learn about their achievements, their techniques, and the strengths and skills they used—which can help you become a stronger leader at your own library. Leadership and Management Principles in Libraries in Developing Countries is a collection of selected entries to the Special Libraries Association Leadership and Management Division’s 2003 International Paper Competition for special librarians in developing countries. Each author describes the effective leadership and management that made their special library initiatives successful, providing references, tables, step-by-step instructions, and handy checklists for other librarians to use. In Leadership and Management Principles in Libraries in Developing Countries, library officials discuss the development of successful programs at special libraries such as: the Indian Institute of Technology in Delhi, India—where a team of people with diverse backgrounds worked together to digitally modernize their traditional library the Agricultural Libraries and Special Libraries in Tropical Biology located in Indonesia—where special librarians found innovative ways to access funding support and expertise from foreign institutions, international relief agencies, and library associations the Information Resource Centre at The Mildmay Centre in Kampala, Uganda—where the new Mobile Patient Library Services project provides information materials to patients with HIV/AIDS and their caregivers the American Cultural Center Library (now called the Rosa Parks Library) in Niamey, Niger—where the library was restructured from a simple reading room into a diverse cultural resource of exhibitions, seminars, and multilingual reference materials the Federal Ministry of Industry headquarters Library in Nigeria—where the library transformation was made possible through good leadership style, managerial expertise, and effective staff organization the University of Swaziland Libraries in Swaziland—where a strategic planning initiative helped the library widen Internet access, secure subscription funding for database access, and purchase updated equipment to enrich the instructional, research, and administrative functions of the library This book represents a body of practical experience, problems, lessons, and techniques that can be shared and tried by those who want to know more about or deal with the special needs and circumstances of librarians in developing countries. Leadership and Management Principles in Libraries in Developing Countries will show you how to improve both service and outreach to your local community by becoming a leader at your special library, whether you are the librarian, mid-level manager, director, or information consultant. Library science faculty and students will also find that this book illustrates the benefits of good leadership and management.
