Download or read book Emotional Labor written by Mary E. Guy and published by Routledge. This book was released on 2014-12-18 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."

Download or read book Federal Service Labor Management Relations Statute written by United States. Federal Labor Relations Authority and published by . This book was released on 2008 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Technologies of Consumer Labor written by Michael Palm and published by Routledge. This book was released on 2016-11-03 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book documents and examines the history of technology used by consumers to serve oneself. The telephone’s development as a self-service technology functions as the narrative spine, beginning with the advent of rotary dialing eliminating most operator services and transforming every local connection into an instance of self-service. Today, nearly a century later, consumers manipulate 0-9 keypads on a plethora of digital machines. Throughout the book Palm employs a combination of historical, political-economic and cultural analysis to describe how the telephone keypad was absorbed into business models across media, retail and financial industries, as the interface on everyday machines including the ATM, cell phone and debit card reader. He argues that the naturalization of self-service telephony shaped consumers’ attitudes and expectations about digital technology.

Download or read book Unprotected Labor written by Vanessa H. May and published by UNC Press Books. This book was released on 2011-06-01 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Through an analysis of women's reform, domestic worker activism, and cultural values attached to public and private space, Vanessa May explains how and why domestic workers, the largest category of working women before 1940, were excluded from labor protections that formed the foundation of the welfare state. Looking at the debate over domestic service from both sides of the class divide, Unprotected Labor assesses middle-class women's reform programs as well as household workers' efforts to determine their own working conditions. May argues that working-class women sought to define the middle-class home as a workplace even as employers and reformers regarded the home as private space. The result was that labor reformers left domestic workers out of labor protections that covered other women workers in New York between the late nineteenth century and the New Deal. By recovering the history of domestic workers as activists in the debate over labor legislation, May challenges depictions of domestics as passive workers and reformers as selfless advocates of working women. Unprotected Labor illuminates how the domestic-service debate turned the middle-class home inside out, making private problems public and bringing concerns like labor conflict and government regulation into the middle-class home.

Download or read book The Bureaucratic Labor Market written by Thomas A. DiPrete and published by Springer Science & Business Media. This book was released on 2013-11-11 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: A description of the jobs in a labor force, an "occupational" description of it, is an abstraction for describing the flow of concrete work that goes through one or more employing organizations; the flow of work proba bly changes at a higher speed than the system for abstracting a descrip tion of its occupations and jobs. A career system is an abstraction for describing the flow of workers through a system of occupations or jobs, and thus is doubly removed from the flow of work. The federal civil service, however, ties many of the incentives and much of the authority to the flow of work through the abstractions of its career system, and still more of them through its system of job descriptions. The same dependence of the connection between reward and performance on abstractions about jobs and careers characterizes most white-collar work in large organizations. The system of abstractions from the flow of work of the federal civil service, described here by Thomas A. DiPrete, is an institution, a set of valued social practices created in a long and complex historical process. The system is widely imitated, especially in American state and local governments, but also in the white-collar parts of many large private corporations and nonprofit organizations and to some degree by gov ernments abroad. DiPrete has done us a great service in studying the historical origins of this system of abstractions, especially of the career abstractions.

Download or read book Soldiers of Labor written by Kiran Klaus Patel and published by Cambridge University Press. This book was released on 2005-09-05 with total page 476 pages. Available in PDF, EPUB and Kindle. Book excerpt: A systematic comparison between the Nazi Labor Service and the Civilian Conservation Corps.

Download or read book Labor Bulletin of the Commonwealth of Massachusetts written by Massachusetts. Dept. of Labor and Industries. Division of Statistics and published by . This book was released on 1914 with total page 1110 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Labor Press Service written by and published by . This book was released on 1987 with total page 18 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Working in the Service Society written by Cameron Lynne Macdonald and published by Temple University Press. This book was released on 1996 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essays and case studies on "the problems of organizing and new models of unionism ... in the context of women's work culture, multiracial workplaces, contingent and part-time work, and participatory innovations to improve service and experience of work simultaneously."--Back cover.

Download or read book The Civil Service Record written by Arthur Hobart and published by . This book was released on 1888 with total page 658 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Civil Service Law and Rules written by Massachusetts. Division of Civil Service and published by . This book was released on 1922 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Department of Labor Program Assistance and Services to States and Local Governments written by United States. Department of Labor and published by . This book was released on 1971 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Labor Laws of Massachusetts written by Massachusetts and published by . This book was released on 1909 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Department of Labor National Labor Relations Board National Mediation Board National Railroad Adjustment Board Railroad Retirement Board written by United States. Congress. House. Committee on Appropriations and published by . This book was released on 1947 with total page 796 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Annual Report of the Board of City Service Commissioners of the City of Milwaukee written by Board of City Service Commissioners of the City of Milwaukee and published by . This book was released on 1899 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Annual Report of the Secretary of Labor written by United States. Department of Labor and published by . This book was released on 1962 with total page 1088 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Manpower Services Act of 1966 and Employment Service Act of 1966 written by United States. Congress. Senate. Committee on Labor and Public Welfare. Subcommittee on Employment, Manpower, and Poverty and published by . This book was released on 1966 with total page 660 pages. Available in PDF, EPUB and Kindle. Book excerpt: Considers S. 2974 and companion H.R. 13037, the Manpower Services Act of 1966, and related S. 3032 and companion H.R. 13362, the Employment Service Act of 1966, all to amend the Wagner-Peyser Act to extend and revise U.S. Employment Service programs.