Download or read book A Literature Review on Knowledge Process Outsourcing KPO written by Elias Aleman and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Following Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO) is currently an emerging Business Process Management (BPM) area. Believed to have its origins in India, this emerging industry trend is now on the rise in other markets like Eastern Europe and is expected to grow at CAGR of 23.12 percent over the period 2013-2018. We conduct an exploratory literature review to find out the current state of academic research in this topic, which perspective or industry scholars have examined and if there is any gap or potential avenues that may be explored for future academic research. We followed a two-stage method to find relevant articles regarding KPO research. First, we queried the keywords “KPO,” “Knowledge Process Outsourcing,” “Knowledge Outsourcing” and “Outsourcing” in Google Scholar and Stevens Institute of Technology Library to find the first batch of relevant articles. Second, we looked for additional articles using the references of the articles found in the first step. The final results were 26 articles on KPO research, ranging from 2004 to 2013. In addition, to add context to our exercise we review relevant findings on outsourcing literature dating back to 1992, as suspected we find little to none research reviewed in KPO.

Download or read book Knowledge Process Outsourcing written by Anurag Pahuja and published by . This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this paper an attempt has been made to study how and why the outsourcing have started moving up the value chain. An explicit distinction has been made between Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO). Findings indicate that, after demonstrating its success in information technology, outsourcing has started moving up the knowledge continuum to tasks that involve expertise and judgment, as opposed to routine tasks. The Knowledge Process Outsourcing industry (KPO) is expected to grow 45% in size by 2010. Global KPO pie in 2010 will be around $17 billion of which $12 billion (70%) will be outsourced to India. Therefore, India's BPO industry will soon be edged out by the emerging Knowledge Processing Outsourcing (KPO) sector and it will prove to be the biggest revenue grosser in future. India is most definitely very well placed to take advantage of this opportunity. But replicating the success of BPO in KPO would be a challenging task since there are different processes involved in each of them. It requires domain expertise and therefore it is important for KPOs to develop expertise in few areas and excel in them, so as to meet varied customer requirements. The challenges faced are manifold but still India can emerge as a major KPO player in the global arena by leveraging the intellectual capital and the power of the Internet to offer quality research at value prices. Although cost effectiveness is key, Best Value principles should dictate the reason for outsourcing. Outsourcing solutions for high-end processes are usually customized and value-based. It will be this customization that will enhance the value proposition of KPO. This study also examines the present state of KPO in India and its desired role in the new economic scenario and in light of these findings, the study suggests imperative factors for the success of KPO.

Download or read book Knowledge Process Outsourcing High impact Technology What You Need to Know written by Kevin Roebuck and published by Tebbo. This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowledge process outsourcing (KPO) is a form of outsourcing, in which knowledge-related and information-related work is carried out by workers in a different company or by a subsidiary of the same organization, which may be in the same country or in an offshore location to save cost. Unlike the outsourcing of manufacturing, this typically involves high-value work carried out by highly skilled staff. KPO firms, in addition to providing expertise in the processes themselves, often make many low level business decisions-typically those that are easily undone if they conflict with higher-level business plans. This book is your ultimate resource for Knowledge Process Outsourcing. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Knowledge Process Outsourcing right away, covering: Knowledge process outsourcing, Legal outsourcing, Editorial process outsourcing, Knowledge economy, Offshoring, Instructional capital, Offshoring Research Network, Business process outsourcing, Assessment of goodwill, Bizagi, Bonita Open Solution, BPO security, BPX, Business communication, Business logic, Business Motivation Model, Business Object Model, Business operations, Business pattern, Business process, Business Process Definition Metamodel, Business process management, PNMsoft, Business process mapping, Business Process Modeling Language, Business process reengineering, Business requirements, Captive service, CCU Delivery, Change order, Communication Enabled Business Process, Consumption Maps, Coworking, Demand chain, Direct Store Delivery, Dynamic business process management, Extended Enterprise Modeling Language, Feasibility study, Functional silo, GRCM, A Guide to the Business Analysis Body of Knowledge, Human interaction management, IDS Scheer, International Business Development, Leverage Point Modeling, Market analysis, Methodology Management System, Misuse case, Open door policy (business), Operating agreement, Order processing, Banking BPO Services, Desktop Outsourcing, Information Technology Outsourcing, Business process outsourcing in India, Pegasystems, Process mining, Process ontology, Process-centered design, RACI framework, Real time enterprise, Returns management system, Sales, Sales process engineering, Software ecosystem, Total Security Management, Transformational Outsourcing, Value Process Management, Weak workflow This book explains in-depth the real drivers and workings of Knowledge Process Outsourcing. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Knowledge Process Outsourcing with the objectivity of experienced professionals.

Download or read book Knowledge Process Outsourcing written by N. M. Shanthi and published by . This book was released on 2009-10-20 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's competitive scenario, Knowledge Process Outsourcing (KPO) has emerged as the new buzzword. The birth of globalisation has paved the way for increased competition among countries. The gap between the cost of capital and productivity has made companies realise the significance of managing costs for business efficiency. This has resulted in the migration of support services from developed to developing economies in the form of "Outsourcing". As a consequence, Business Process Outsourcing has emerged as one of the major opportunities for labour abundant developing economies. BPO generally functions with pre-determined set of designs of operations for the desired solutions. The emergence of Knowledge Process Outsourcing (KPO) has transformed this, since the companies want to have tailor-made solutions for specific issues like, cycle time efficiency, market research and demand-based management. According to the Confederation of Indian Industry (CII), KPO industry is expected to grow at 45% in size reaching $17 billion mark by 2010. It is in this scenario of the emerging trends and boom in Knowledge Process Outsourcing, that this book provides and insight into the evolution of KPO, its role in Indian and global scenarios, the strategic shift from BPO to KPO, high-end services in KPO and also its future prospects. This book presents a series of well-written racy articles that give a bird's eye view of the scenario prevailing in KPO industry, both regionally and globally. It is hoped that this book would be of immense value to the corporates who are entering into KPO, academicians, researchers and students, as a reference book on the perspectives and challenges of Knowledge Process Outsourcing.

Download or read book Project Management for Knowledge Process Outsourcing KPO Projects written by Shashank Tilak and published by . This book was released on 2012 with total page 7 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowledge process outsourcing (KPO) projects are a distinct niche within the outsourcing industry. KPO projects create a reservoir of knowledge in the form of repositories, reports, and illustrations for the clients and end users by leveraging the core knowledge and abilities of the project teams that create them. This paper elaborates on facets of knowledge repositories and provides a framework for KPO project management.

Download or read book Knowledge process outsourcing The Ultimate Step By Step Guide written by Gerardus Blokdyk and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowledge process outsourcing The Ultimate Step-By-Step Guide.

Download or read book The Mediating Role of Innovation in Knowledge Process Outsourcing written by Zuoming Liu and published by . This book was released on 2019 with total page 22 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conducting knowledge process outsourcing (KPO) for sophisticated global clients is a learning curve and a complex journey that many emerging market-based service providers must navigate. In this study we establish a mediating framework, arguing that a KPO service provider's internal and external knowledge process integration enhance its competitive performance through firm-level and product-level innovation. Drawing on the theories of organizational learning and dynamic capabilities, our empirical analysis of 205 KPO firms based in India suggests that the impact a KPO service provider's knowledge process integration on performance is mediated through its firm-level and product-level innovation. This study contributes to the much-needed efforts in studying KPO, a new and fast-growing cross-border professional service activity, and provides helpful managerial implications to practicing global clients and offshore PSO service providers on how to successfully manage the outsourcing process to achieve expected benefits.

Download or read book BUSINESS PROCESS OUTSOURCING A SUPPLY CHAIN OF EXPERTISES written by Sople, Vinod V. and published by PHI Learning Pvt. Ltd.. This book was released on 2016-06-07 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book, in its new edition, continues to present the fundamental concepts of Business Process Outsourcing (BPO) and its applications in Indian industry. Divided into 19 chapters, the book offers a strategic framework for BPO management which is crucial for creating competitive advantage for a business enterprise. In the Second Edition, three new chapters on BPO Analytics, Outsourcing in Cloud Environment and BPO Transformation Strategy and an appendix on Sample Contract-Outsourcing Services have been introduced. Further, the book has been enriched with latest updates in the form of tables and exhibits in almost all the chapters. Chapter-end questions help in easy comprehension of the underlying principles.

Download or read book Essentials of Business Process Outsourcing written by Thomas N. Duening and published by John Wiley & Sons. This book was released on 2005-04-15 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies. * Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies. * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. * Shows managers how a BPO strategy can save the company money and create jobs domestically. * Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.

Download or read book Knowledge Process Outsourcing the Ultimate Step By Step Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-08-04 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: How much are sponsors, customers, partners, stakeholders involved in Knowledge process outsourcing? In other words, what are the risks, if Knowledge process outsourcing does not deliver successfully? Are there any easy-to-implement alternatives to Knowledge process outsourcing? Sometimes other solutions are available that do not require the cost implications of a full-blown project? What is our formula for success in Knowledge process outsourcing ? How will you know that the Knowledge process outsourcing project has been successful? How do the Knowledge process outsourcing results compare with the performance of your competitors and other organizations with similar offerings? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Knowledge process outsourcing investments work better. This Knowledge process outsourcing All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Knowledge process outsourcing Self-Assessment. Featuring 701 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Knowledge process outsourcing improvements can be made. In using the questions you will be better able to: - diagnose Knowledge process outsourcing projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Knowledge process outsourcing and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Knowledge process outsourcing Scorecard, you will develop a clear picture of which Knowledge process outsourcing areas need attention. Your purchase includes access details to the Knowledge process outsourcing self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Download or read book Outstanding Outsourcing written by Randev Dias (MBA) and published by Randev Dias (MBA). This book was released on 2015-02-17 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on business process outsourcing aspects in the medium sized enterprise segment within Western Europe. The topic is of increasing interest, especially within the services sector. The book contains theoretical, analytical and practical data on medium sized enterprise contribution to the European Economy, performance analysis and the future outlook. In addition, main aspects related to business process and knowledge process outsourcing focusing on the western European region are also analyzed. Through systematic research, the author has concluded on main trends and strategies of successful business process outsourcing, the cost savings potential and the use of Outsourcing as a tool for value creation and sustainable business development.

Download or read book Knowledge Process Outsourcing A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-01-13 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: How widespread is its use? Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors? What is the scope of the Knowledge process outsourcing work? In a project to restructure Knowledge process outsourcing outcomes, which stakeholders would you involve? Do you feel that more should be done in the Knowledge process outsourcing area? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Knowledge Process Outsourcing investments work better. This Knowledge Process Outsourcing All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Knowledge Process Outsourcing Self-Assessment. Featuring 948 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Knowledge Process Outsourcing improvements can be made. In using the questions you will be better able to: - diagnose Knowledge Process Outsourcing projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Knowledge Process Outsourcing and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Knowledge Process Outsourcing Scorecard, you will develop a clear picture of which Knowledge Process Outsourcing areas need attention. Your purchase includes access details to the Knowledge Process Outsourcing self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Knowledge Process Outsourcing Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Download or read book Knowledge Process Outsourcing written by N.M. Shanthi and published by . This book was released on 2010 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Outsourcing Professional Body of Knowledge OPBOK Version 10 written by International Association of Outsourcing Professionals and published by Van Haren. This book was released on 2014-06-03 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the world's economies and organizations increasingly turn to partners, often through outsourcing, to help them: - better leverage what they are best at, - gain greater flexibility and reach and - drive down their overall business costs and risks. The Harvard Business Review lists outsourcing as one of the most important new management ideas and practices of this century. This substantial title is the official version of the Outsourcing Professional Body of Knowledge by IAOP (International Association of Outsourcing Professionals), in short: OPBOK. This is the official publication of OPBOK Version 10. This new version has been revised on these points: - New appendix on applicable Rules and Regulations applicable to outsourcing. - New appendices mapping COP Standards to eSCM-SP and eSCM-SP capability models. - New and updated definitions on various forms of outsourcing, graphics, and templates. - More detailed discussions on: various outsourcing geographies, renewing and exiting agreement options, change management, multi-sourcing management and roles of PMO, and other new trends in outsourcing. Also, this Version 10 of OPBOK identifies the best practices of outsourcing professionals around the globe and presents the reader with a complete and practical guide to this emerging, complex discipline. It gives readers full guidance on the critical make or break factors in any outsourcing program: - governance and defining a strategic approach to Outsourcing; - identifying and communicating business requirements; - selecting and qualifying providers; - gaining internal buy-In, creating project teams; - value assessment (value for money and return on investment). This authoritative title provides an invaluable resource for any outsourcing professional: the best practice guidance is complemented by practical checklists and templates. Readers can therefore apply rigorous disciplines to ensure internal and external requirements are fully considered and implemented at each stage of the process. To support the application of OPBOK in organizations, the templates in Appendix A are also available as separate publication: Outsourcing Professional Body of Knowledge: OPBOK Version 10 - Templates (978 94 018 0536 0) It will become a key desktop resource for successful outsourcing professionals who achieve corporate and personal goals in this field. - There is also a template available. This Template is a Word file; to be used with Microsoft Office 2010 and more recent versions. - This template is only available via Van Haren Publishing! - These Templates are additional material to the VHP publication: ISBN 978 94 018 0536 0 Outsourcing Professional Body Of Knowledge - OPBOK Version 10 - Templates

Download or read book Outsourcing Professional Body of Knowledge OPBOK Version 9 written by Jane Chittenden and published by Van Haren. This book was released on 1970-01-01 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the world s economies and organizations increasingly turn to partners, often through outsourcing, to help them: better leverage what they are best at gain greater flexibility and reach, and drive down their overall business costs and risks. This substantial title is the official version of the Outsourcing Professional Body of Knowledge by IAOP (International Association of Outsourcing Professionals), in short: OPBOK. This is the official publication of OPBOK Version 9. It identifies the best practices of outsourcing professionals around the globe and presents the reader with a complete and practical guide to this emerging, complex discipline. It gives readers full guidance on the critical make or break factors in any outsourcing program: governance and defining a strategic approach to Outsourcing; identifying and communicating business requirements; selecting and qualifying providers; gaining internal buy-In, creating project teams and value assessment (value for money and return on investment).This authoritative title provides an invaluable resource for any outsourcing professional: the best practice guidance is complemented by practical checklists and templates. Readers can therefore apply rigorous disciplines to ensure internal and external requirements are fully considered and implemented at each stage of the process.It will become a key desktop resource for successful outsourcing professionals who achieve corporate and personal goals in this field.

Download or read book Make Buy Or Ally Theoretical Perspectives on Knowledge Process Outsourcing Through Alliances written by Susan M. Mudambi and published by . This book was released on 2010 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outsourcing knowledge and innovation activities offer cost savings and superior performance, but can also put a firm's unique resources and capabilities at risk. Characterizations of outsourcing as a make-or-buy decision do not fit well with decisions on knowledge process outsourcing (KPO). KPO is a make-or-ally decision, as firms seek a governance structure that will both protect and leverage their strategic knowledge assets, with the final decision often coming down to a choice between different alliance forms. Our new conceptualization provides an integrated perspective on resource integration and transaction specificity in the knowledge governance decision. The model illustrates the dynamics and learning involved in knowledge outsourcing by identifying two distinct paths to KPO alliances.

Download or read book 102 Ways to Run Your BPO KPO Like Water written by Babu Devanayagam and published by . This book was released on 2011-02-10 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt: A brief to-the-point guide to run your Business Process Outsourcing (BPO) or Knowledge Process Organization (KPO). Great nuggets of wisdom that you can use every day.