Download or read book Know Your Customer written by Robert B. Woodruff and published by Wiley. This book was released on 1996-06-03 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skills for understanding customers' perceptions of value and satisfaction.

Download or read book Anti Money Laundering written by Iibf and published by . This book was released on 2010-02-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Money-laundering has acquired a global character that not only threatens security, but also compromises the stability, transparency and efficiency of financial systems. Money-laundering techniques are becoming more sophisticated and complex with each pass

Download or read book Know Your Customer KYC High impact Strategies What You Need to Know written by Kevin Roebuck and published by Tebbo. This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Know Your Customer (KYC) is the due diligence and bank regulation that financial institutions and other regulated companies must perform to identify their clients and ascertain relevant information pertinent to doing financial business with them. In the USA, KYC is typically a policy implemented to conform to a customer identification program mandated under the Bank Secrecy Act and USA PATRIOT Act. Know your customer policies are becoming increasingly important globally to prevent identity theft fraud, money laundering and terrorist financing. Beyond name matching, a key aspect of KYC controls is to monitor transactions of a customer against their recorded profile, history on the customers account(s) and with peers. This book is your ultimate resource for Know Your Customer (KYC). Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Know Your Customer (KYC) right away, covering: Know your customer, Bank regulation, 100 point check, Agency of Deposit Compensation of Belarus, Asset quality, Basel Committee on Banking Supervision, Basel I, Basel III, Committee of European Banking Supervisors, Bank condition, Deposit insurance, Exposure at default, FinReg21, Institute for Law and Finance, Office of Fair Trading v Abbey National plc, Politically exposed person, Risk-weighted asset, United Kingdom banking law, Financial regulation, 2002 Uruguay banking crisis, Account stated, Accredited investor, Anglo Irish Bank hidden loans controversy, Anti-money laundering software, Financial regulation in Australia, Australian securities law, Basel Accords, Basel IA, Best execution, Blank cheque, Capital Adequacy Directive, Central Economic Intelligence Bureau, Central Index Key, Clawbacks in economic development, Code of Conduct for Clearing and Settlement, Committee on Capital Markets Regulation, Convention of disclosure, Corporate Registers Forum, Customer Identification Program, Derivatives law, Directorate General of Economic Enforcement, Directorate of Revenue Intelligence, Double default, E-file.lu, Economic Intelligence Council, Edge Act, Edict on Maximum Prices, Egmont Group of Financial Intelligence Units, Matthew Elderfield, Enten controversy, Error account, European Committee for Banking Standards, FATF Blacklist, Financial Action Task Force on Money Laundering, Financial Stability Board, Financial Stability Institute, Group of Thirty, Hong Kong Securities Institute, International Accounting Standards Board, International Association of Insurance Supervisors, International Bank Account Number, International Centre for Financial Regulation, International Financial Reporting Standards, International Organization of Securities Commissions, International Securities Identification Number, Investment Industry Regulatory Organization of Canada, ISO 10383, ISO 10962, ISO 15022, ISO 20022, ISO 4217, ISO 6166, ISO 9362, Joint Forum, Kiev Bank Union, Korea Deposit Insurance Corporation (KDIC), Lamfalussy process, Locate (finance), Loss given default, Markets in Financial Instruments Directive, Microcap stock fraud, Misleading financial analysis, Money laundering, Naked short selling, National numbering agency, North American Securities Administrators Association, NSIN, Office of the Superintendent of Financial Institutions, Out-of-pocket expenses, PS146, Pump and dump, Qualified Institutional Buyer, Selective disclosure, Self-regulatory organization, Short (finance), Short and distort, Stock Exchange Executive Council, Superannuation Complaints Tribunal...and much more This book explains in-depth the real drivers and workings of Know Your Customer (KYC). It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Know Your Customer (KYC) with the objectivity of experienced professionals.

Download or read book What the Customer Wants You to Know written by Ram Charan and published by Penguin. This book was released on 2007-12-27 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the bestselling author of What the CEO Wants You to Know? How to rethink sales from the outside in We have to face the truth: the process of selling is broken. Customers have more choices and are under intense pressure. Yet few companies are facing this reality. When they don't, a lingering malaise sets in. More than ever these days, the sales process tends to be a war about price-a frustrating, unpleasant war that takes all the fun out of selling. But there's a better way to think about sales, says bestselling author Ram Charan, who is famous for clarifying and simplifying difficult business problems. What the customer wants you to know is how his or her business works, so you can help make it work better. It sounds simple, but there's a catch: you won't be able to do that with your traditional sales approach. Instead of starting with your product or service, start with your customer's problems. Focus on becoming your customer's trusted partner, someone he can turn to for creative, cost-effective solutions that are based on your deep knowledge of his values, goals, problems, and customers. This book defines a new approach to selling which Charan calls value creation selling-that while radical is nonetheless practical. VCS has been battle-tested in companies in a variety of industries, such as Unifi, Mead-Westvaco, and Thomson Financial. It will enable you to: • Gain a deeper knowledge of your customer's problems • Understand how your customer's company really makes decisions • Help your customer improve margins and drive revenue growth • Connect sales with other key functions such as finance and manufacturing • Come up with new customized offerings • Make price much less of an issue VCS gets you out of the hell of commoditization and low prices. It differentiates you from the competition, paving the way to better pricing, better margins, and higher revenue growth, built on win-win relationships that deepen over time. Someday, every company will listen more closely to the customer, and every manager will realize that sales is everyone?s business, not just the sales department?s. In the meantime, this eye-opening book will show you how to get started.

Download or read book Anti Money Laundering Know Your Customer Know Your Banking Iii written by Iibf and published by Macmillan. This book was released on 2006-02 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Money-laundering has acquired a global character that not only threatens security, but also compromises the stability, transparency, and efficiency of financial systems. Money-laundering techniques are becoming more sophisticated and complex with each pas

Download or read book Know Your Customer Compliance written by Bob Walsh and published by Createspace Independent Publishing Platform. This book was released on 2015-12-04 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by leading authority in global banking and KYC/AML compliance, Bob Walsh, it describes Know-Your-Customer (KYC) regulations and compliance requirements for retail and institutional bank clients. In addition, this KYC book discusses related issues including Currency Transaction Reports (CTRs), structuring of transactions, due-diligence research, suspicious transaction reports (SARs), the world of money-laundering, case studies, and terrorist groups.

Download or read book The PAYTECH Book written by Susanne Chishti and published by John Wiley & Sons. This book was released on 2020-02-18 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: The only globally-crowdsourced book on the future of payments (“PayTech”), offering comprehensive understanding of a rapidly evolving industry at the centre of global commerce The movement of money between individuals, organisations and governments is crucial to the world economy. The payments industry has undergone immense transformation ­– new regulations, technologies and consumer demands have prompted significant changes to the tools, products and use cases in payments, as well as presented lucrative opportunities for entrepreneurs and FinTech professionals. As payment technologies become faster and more efficient, companies and investors are increasingly favouring PayTech innovation due to better customer experience, increased revenues and manageable risks. The PAYTECH Book brings together a diverse collection of industry experts to provide entrepreneurs, financial services professionals and investors with the answers they need to capitalise on the highly profitable PayTech market. Written by leaders in the global FinTech and payment sectors, this informative volume explains key industry developments and presents valuable first-hand insights from prominent industry practitioners. Contributors include advisors and consultants to the payments and financial services industry, entrepreneurs and business owners utilising cutting-edge PayTech capabilities, academic researchers exploring the social-political-economic impact of PayTech and many others. Detailed chapters cover essential topics such as cybersecurity, regulation and compliance, wholesale payments and how payment systems currently work and how PayTech can improve them. This book: Defines PayTech and identifies its key players Discusses how PayTech can transform developed markets and accelerate growth in emerging economies Describes how PayTech fits into the larger FinTech ecosystem Explores the future of PayTech and its potential as an agent of social change and financial inclusion Provides diverse perspectives on investment in PayTech and what consolidation and expansion will look like The PAYTECH Book: The Payment Technology Handbook for Investors, Entrepreneurs and FinTech Visionaries is an indispensable source of information for FinTech investors and entrepreneurs, managers from payments companies and financial services firms and executives responsible for payments in government, corporations, public sector organisations, retailers and users of payments.

Download or read book Know Your Customer Compliance Overview for Trainers written by Bob Walsh and published by . This book was released on 2020-03-27 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The training department of every regulated company should have this book ... and treat it as required reading! It is prepared to serve as practical reference material for regulated companies and their employees whose responsibilities include training for Know Your Customer (KYC) compliance. This includes KYC Requirements for all customers, Currency Transaction Reports (CTRS), structuring of transactions, due-diligence research, and Suspicious Transaction Reports (SARs), and more. Information presented by Bob Walsh was compiled from over 30 years of hands-on experience in the banking and financial services industry working with some of the largest domestic and international banks, AML/KYC consulting agencies, Federal Bureau of Investigation, and the Federal Reserve Bank of New York. Since other services can be affected by KYC, trainers are encouraged to read Mr. Walsh's other financial services books available through Amazon.com.

Download or read book Customer Relationship Marketing written by Merlin Stone and published by Kogan Page Publishers. This book was released on 2000 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Relationship marketing is considered by most major corporations to be one of the keys to unlocking the full power of e-commerce in the 21st century. In order that customers and consumers can be targeted effectively, a lasting relationship with each and every one is required. For this to be effectively achieved, there is a need for long-term strategy and technological investment. But where do businesses start? This practical guide is designed to set any organization on the path to planning CRM strategy and offers advice to ensure long-term success. This second edition is revised to take account of research since the first edition, and contains examples.

Download or read book Questions that Sell written by Paul Cherry and published by HarperChristian + ORM. This book was released on 2017-12-07 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you ask the right questions, then you’ll get the sale every time. As a salesperson, your product knowledge is extensive but that's not enough. If you fail to ask the right questions - the ones that uncover a customer's real needs - you will never close the deal. Top sales effectiveness expert and author Paul Cherry reveals advanced questioning techniques that will help you sell your products or services based on value to the customer, rather than price, and increase your success rate as a result. In Questions That Sell, Cherry shares material on how to: Discover hidden customer needs and motivations Reinvigorate a stale relationship Soothe anxious buyers Accelerate the decision process Upsell and cross-sell so you no longer leave money on the table Use questions to qualify prospects (without insulting them) And much more Questions That Sell is packed with powerful examples, exercises, and hundreds of sample questions for a wide range of buyer interactions. Success is yours for the asking. Smart questioning will get you there.

Download or read book The Gold Standard written by Colin Cowie and published by HarperCollins Leadership. This book was released on 2021-09-07 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients. If you’re searching for ways to ensure your customers walk away from your company with a smile on their face and a plan to return, you found it. And any business organization can adapt the tools and techniques in this book. Colin Cowie, one of the world’s most sought-after event planners, shares the hard-won and hard-nosed advice he has learned through entertaining and engaging stories and examples. He gives readers the indisputable blueprint for creating a customer-service culture that anyone can tailor to their own needs, whether you’re a shopkeeper, corporate marketing director, or budding event planner. Upon coming to the United States from South Africa with $400 in his pocket, Colin built his highly successful catering and event-planning business from the ground up to become event planner to the most respected tastemakers and personalities in the world—including Oprah Winfrey, Jennifer Lopez, Ryan Seacrest, and Kim Kardashian, to name a few. In this book, you will: Learn how to formulate your own vision, mission statements, and guiding principles, and effectively communicate them to your team. Learn how you can align your vision with your essential mission statement. Discover the core values, including service and accountability, that fuel Colin’s customer-care ethos, and how you can apply those values to your own business. Have a renewed understanding of how vitally important it is that you take good care of the people who work for you so they, in turn, can care for your customers. Become armed to inspire and empower your team. Be guided to create your own “bible” of scripts, protocols, and procedures that will streamline customer-care situations while making every customer feel like their individual desires are being taken care of. Learn how to use every complaint as an opportunity, as well as why you should be more afraid of a client who doesn’t complain when something goes wrong versus one who does.

Download or read book Choose Your Customer How to Compete Against the Digital Giants and Thrive written by Jonathan L. S. Byrnes and published by McGraw Hill Professional. This book was released on 2021-05-11 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two top specialists in profitable growth and innovative customer-supplier relationships show companies of all sizes how to compete with the tech giants—by choosing and providing peerless value to the right customers for long-term success. Every year, managers at companies large and small are finding it harder to compete with the likes of Google and Amazon, who are muscling into their businesses, stealing their customers, and cornering every conceivable market and service. There is, however, a way for companies to survive—and win—in this era of digital behemoths. Choose Your Customer is a powerful, consumer-targeted guide that can help managers level the playing field against their biggest competitors. Written by Jonathan Byrnes, the legendary MIT-based expert on profits, pricing, and strategy, and John Wass, a key member of the team that made Staples a major national brand, Choose Your Customer shows managers how to: Identify the customers who are the most profitable—and focus on them. Provide services and experiences that can’t be replicated by the tech giants, no matter how much data they have, or how much automation they use. Support your chosen customers’ diverse and rapidly evolving needs to accelerate profitability and growth. These customer-driven strategies enable leaders to build a uniquely targeted business that the digital giants just can’t match. From unbeatable customer service to superior pricing and product selection, Choose Your Customer provides detailed and actionable advice on how to compete successfully with the big guys and how to increase profits as a result.

Download or read book Anti Money Laundering written by Rose Chapman and published by Kogan Page Publishers. This book was released on 2018-05-03 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is estimated that between 2 and 5 per cent of global GDP (over $3 trillion) is laundered by criminals around the world every year. Once thought to be a problem which only affected banks and the financial services sector, high profile cases, such as the recent leak of the Panama Papers in 2016, have thrust the issue into the public arena, and governments around the world are being forced to put robust systems and controls in place. Anti-Money Laundering offers a cost-effective self-development tool for the busy compliance professional eager to progress their career and in need of an accessible, practical and jargon-free introduction to anti-money laundering (AML). Anti-Money Laundering offers a practical guide to navigate the maze of requirements needed to counter money laundering in an organization. This book separates the different elements of AML practice, featuring a range of case studies and scenarios highlighting issues and best practices around the world. The text demonstrates that it is by foresight and methodology that AML can be mitigated, and provides clarity on complex points to better enable readers to gain the expertise they need to achieve success in practice.

Download or read book Exceptional Service Exceptional Profit written by Leonardo Inghilleri and published by AMACOM. This book was released on 2010-04-14 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.

Download or read book Handbook of Research on Cyber Crime and Information Privacy written by Cruz-Cunha, Maria Manuela and published by IGI Global. This book was released on 2020-08-21 with total page 753 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, industries have transitioned into the digital realm, as companies and organizations are adopting certain forms of technology to assist in information storage and efficient methods of production. This dependence has significantly increased the risk of cyber crime and breaches in data security. Fortunately, research in the area of cyber security and information protection is flourishing; however, it is the responsibility of industry professionals to keep pace with the current trends within this field. The Handbook of Research on Cyber Crime and Information Privacy is a collection of innovative research on the modern methods of crime and misconduct within cyber space. It presents novel solutions to securing and preserving digital information through practical examples and case studies. While highlighting topics including virus detection, surveillance technology, and social networks, this book is ideally designed for cybersecurity professionals, researchers, developers, practitioners, programmers, computer scientists, academicians, security analysts, educators, and students seeking up-to-date research on advanced approaches and developments in cyber security and information protection.

Download or read book Anti Money Laundering Transaction Monitoring written by Bob Walsh and published by CreateSpace. This book was released on 2015-10-17 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Handbook is a must for all AML compliance professionals!Like other AML texts written by Bob Walsh, this is a practical, quick-reference guide with specific information geared for AML professionals. This book addresses transaction monitoring as compiled by Bob Walsh from his decades of experience working with some of the largest banks in the world, FBI Special Agents, the Federal Reserve Bank, and leading AML/KYC consulting agencies.This text focuses heavily on transaction monitoring since that is the area of AML compliance where most regulated companies encounter the greatest exposures, complexities and challenges. The following subjects are covered:* Currency transaction reporting (CTR) processing;* Structuring of transactions;* Foreign Corrupt Practices Act requirements;* Office of Foreign Assets Control (OFAC) requirements;* Correspondent relationships;* Wire transactions;* "Red-flag" suspicious transactions;* Transaction monitoring practices;* Due-diligence research; and,* SARs processing.

Download or read book Know Your Customer Rules written by United States. Congress. House. Committee on the Judiciary. Subcommittee on Commercial and Administrative Law and published by . This book was released on 2000 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: