Download or read book Keys to Terrific Customer Service paperback written by Laurence Hatch and published by Lulu.com. This book was released on 2008-09-14 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keys to Terrific Customer Service is not just a motivational book like hundreds of other customer service books on the market. It is a serious textbook that analyzes all aspects of customer satisfaction, trends in modern high-tech service delivery, and new concepts of measuring customer wants and needs. KTTCS is an ideal, inspirational resource for any small business owner, customer service manager, quality assurance specialist, service process planner, customer relations supervisor, or business consultant. Over 165 topics are covered in remarkable detail with clear examples and action plans.
Download or read book Customer Centric Product Definition written by PDC Professional Publishing and published by PDC Professional Publishing. This book was released on 2010-07 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Blockbusters written by Gary S. Lynn and published by Harper Paperbacks. This book was released on 2003-08-14 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: What Makes a BLOCKBUSTER? More than half of all new products fail in the marketplace. But companies can dramatically improve their odds of success by implementing five key practices -- all within their control. Drs.Gary Lynn and Richard Reilly share the results of a ten-year research study illustrated by the inside stories of nearly fifty of the most successful products ever created. Lynn and Reilly explain the five keys for companies wishing to develop the next blockbuster. Without these crucial elements a blockbuster new product is virtually impossible: Compelling Product Vision • Product Improvisation • Information Exchange • Senior Management Commitment • Teamwork
Download or read book The Great International Math on Keys Book written by Texas Instruments Incorporated. Learning Center and published by . This book was released on 1976 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Math on Keys, a book of learning about calculators, problems, and exercises.
Download or read book The Seven Keys to Managing Strategic Accounts written by Sallie Sherman and published by McGraw Hill Professional. This book was released on 2003-04-29 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Market-proven strategies to generate competitive advantage by identifying and always taking care of your best customers The Seven Keys to Managing Strategic Accounts provides decision makers with a proactive program for profitably managing their largest, most critical customers--their strategic accounts. Drawing on the expertise of S4 Consulting, Inc., a leading-edge provider of strategic account consulting, and Miller Heiman, a global sales training leader serving many Fortune 500companies, this how-to book shows how many of today's market leaders have learned to focus on their most profitable customers, avoiding or overcoming common errors before they become relationship-crippling disasters. Placing its total focus on the design and implementation of cost-effective strategic account management programs, this hands on book provides: A world-class competency model for strategic account managers Techniques for developing a program to manage and grow "co-destiny" relationships Examples and cases from Honeywell, 3M,and other leading corporations
Download or read book The Best Damn Management Book Ever written by Warren Greshes and published by John Wiley & Sons. This book was released on 2011-10-07 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guidebook to managing a stellar staff of high-achievers The Best Damn Management Book Ever teaches managers, executives, and business owners how to create a staff of self-motivated, confident, high-achieving, self-starters. Acclaimed author of The Best Damn Sales Book Ever, Warren Greshes draws from years of experience to offer practical, easy-to-implement steps explained through entertaining, informative real-life stories. Learn to communicate more effectively with the people who report to you. The Best Damn Management Book Ever delivers actionable advice to hone your leadership skills. Install the self-starting generator in your people, enabling them to perform at a high level whether you're there or not Gain insight and determine each employee's "Hot Buttons" and motivators Correctly manage the three distinct groups that comprise every organization Delegate more effectively Use your time as a manager, executive, and business owner more efficiently Become the best damn leader your staff needs to achieve their goals and blow away the competition.
Download or read book 24 Keys That Bring Complete Success written by Paul J. Meyer and published by Bridge Logos Foundation. This book was released on 2006 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete success is so much more than money, freedom, power and influence. This work gives guidelines to follow to unlock your potential and your future.
Download or read book Leaders Playbook written by Reldan S. Nadler and published by Richard Moss Seminars. This book was released on 2007 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Closings the Gap Between the Theory & Proctice of EI Leaders' Playbook reveals key secrets and provides specific coaching strategies for raising Emotional Intelligence (EI). These translate to realistic actions you can apply now to enhance your own performance and the performance of the people you lead.
Download or read book Zingerman s Guide to Giving Great Service written by Ari Weinzweig and published by Hyperion. This book was released on 2012-06-26 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.
Download or read book Call Center Rocket Science written by Randy Rubingh and published by Createspace Independent Pub. This book was released on 2013-03-20 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I once heard it said that running a call center is not rocket science. While you may not need the skills and education of an aerospace engineer, successful call center management does require certain skills and insight."-RANDY RUBINGH Call Center Rocket Science gives practical, hands on advice for today's customer service professionals. Here you will find real world advice on a wide variety of topics essential to effective call center management including: Recruiting and Hiring: How to find great agents, what to look for in a candidate, how to weed out applicants that may not be a good fit, closing the best candidates. Training: How to develop an effective new hire training course that prepares reps to take successfully take calls starting their first day on the floor. Effective Role playing strategies to increase effectiveness of training. Management: Creating a world class culture to motivate and retain your staff. How to look at and understand call center statistics. Call Center Operations: How to handle the day to day activity of a call center, and manage the business without constantly fighting fires. Outsourcing: For outsourcers- tips on how to make your client satisfied and give you more business. For those who outsource there are tips on how to get below the surface to truly understanding the level of service being provided by your service provider. Overall 110 tips that most centers can implement right away and receive immediate benefit of improved operations, and higher levels of employee and customer satisfaction.
Download or read book Dare to be a Great Writer written by Leonard Bishop and published by Writers Digest Books. This book was released on 1992-09-01 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outlines techniques for aspiring novelists to improve writing skills through the development of scene, plot, character, conflict, relationships, perception, dialogue, and overall structure
Download or read book Secrets of Great Rainmakers written by Jeffrey J. Fox and published by Hachette Books. This book was released on 2006-03-01 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Secrets of Great Rainmakers, you'll learn how to outsmart the competition and set yourself apart from the pack. In over 50 interviews with industry leaders from a wide variety of fields, bestselling author Jeffrey J. Fox will share the proven techniques and hard-won wisdom that have helped great rainmakers get ahead, along with his trademark brand of counterintuitive insight and commentary that have made his books so popular.
Download or read book Be Your Customer s Hero written by Adam Toporek and published by AMACOM. This book was released on 2015-04-22 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.
Download or read book 7 Keys to Being a Great Coach written by Allistair McCaw and published by Allistair McCaw. This book was released on 2017-11-16 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the keys to coaching greatness! Regardless if you're just starting out as a young coach or you have a wealth of years in experience, this is one book you certainly can't afford not to read! McCaw's new book, "7 Keys To Being A Great Coach - Beyond the Xs & Os of Athletic Coaching," provides every coach and leader with the 7 keys to success in the sports and performance coaching game. World-renowned Sports Performance Coach & Keynote speaker, Allistair McCaw condenses the wisdom he's gained through more than 22 years of experience having worked with numerous Olympians, Grand Slam winners and World Champion athletes. "7 Keys to Being a Great Coach" includes an array of fascinating stories and examples from his own personal journey in competitive sports and coaching, what he's learned from working with some of the world's best athletes and coaches in the business, as well as insights into his methods of coaching. In his book, McCaw reveals the 7 vital keys he feels are the most important to being a great coach and leader. McCaw won't only motivate and inspire you to review and upgrade your coaching methods, but your lifestyle habits too! A highly recommended read for all coaches out there who aspire to be great! TESTIMONIALS: A great coach is not only someone who is knowledgeable and inspirational, but someone who can adapt to the individual and understand them. Allistair is one such coach." - Jack Green (Olympic British Team 400m hurdler & European u/23 Champion) "I am happy to say that Allistair was a part of my career and had a great way of always making me believe in myself more." - Dinara Safina (Former World #1 ranked Tennis player) "I try to emulate Allistair's professionalism and standards everyday. He is a world-class performance coach and sports mentor." - Delaney Collins (3x IIHF World Champion in Women's Hockey & current Coach of Canadian National team programs) "This book is a must for any coach who wants to improve!" - David Palmer (Former 2 x Squash World Champion and World #1 ranked player) "Allistair is a one of a kind coach! He puts the person before the athlete! He leads by example and his proven methods of coaching definitely works!" - Patrick McEnroe (ESPN Sports commentator & former USA Davis Cup Coach)
Download or read book Terrific Twos written by Merry Palmer and published by Createspace Independent Publishing Platform. This book was released on 2017-01-30 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: An Essential Guide Of Teaching Discipline & Raising An Emotionally Intelligent Toddler. The Calm Art Of Tough Love Parenting - An Essential Guide Of Teaching Discipline & Raising An Emotionally Intelligent Toddler. Get A Glimpse Of Mary Palmer's Precious Advice On How To Raise An Emotionally Intelligent Child - Starting Today! Is your newborn soon to be two years old and you're dreading the age considered by many the most difficult parenting stage? Would you love for someone who knows what they're doing to offer you a much needed helping hand? If yes, then look no further! Mary Palmer's "TERRIFIC TWOS!" is here to save your day! An Amazing Psychology E-Book To Guide Through A Difficult, Yet Absolutely Rewarding Journey; Parenthood Around 2-3 Years Old! Forget about constant yelling, continuous cries and tantrums and see for yourself how deep, true knowledge can benefit both yours and your child's psychology. Just Place Your Order Now!
Download or read book Producing Great Sound for Film and Video written by Jay Rose and published by CRC Press. This book was released on 2015 with total page 453 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Make your film and video projects sound as good as they look with this popular guide. Learn practical, timesaving ways to get better recordings, solve problems with existing audio, create compelling tracks, and boost your filmmaking to the next level! In this fourth edition of Producing Great Sound for Film and Video, audio guru Jay Rose revises his popular text for a new generation of filmmakers. You'll find real world advice and practical guidelines for every aspect of your soundtrack: planning and budgeting, field and studio recording, editing, sound effects and music, audio repair and processing, and mixing. The combination of solid technical information and a clear, step-by-step approach has made this the go-to book for producers and film students for over a decade. This new edition includes: - Insights and from-the-trenches tips from film and video professionals - Advice on how to get the best results from new equipment including DSLRs and digital recorders - Downloadable diagnostics and audio examples you can edit on your own computer - Instruction for dealing with new regulations for wireless mics and broadcast loudness - Techniques that work with any software or hardware - An expanded "How Do I Fix This?" section to help you solve problems quickly - An all new companion website (www.GreatSound.info) with audio and video tutorial files, demonstrations, and diagnostics Whether you're an aspiring filmmaker who wants rich soundtracks that entertain and move an audience, or an experienced professional looking for a reference guide, Producing Great Sound for Film and Video, Fourth Edition has the information you need"--
Download or read book 7 Keys to Great Paintings written by Jane Hofstetter and published by North Light Books. This book was released on 2004-12-22 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides down-to-earth, lighthearted instructions for developing basic painting design skills, sharing step-by-step demonstrations and game-like tips while placing an emphasis on watercolor techniques.
