Download or read book Key Element Guide ITIL Service Strategy written by David Cannon and published by TSO. This book was released on 2012-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Strategy Key Element Guide provides a handy reference to the content contained within the core ITIL Service Strategy guidance and summarises its key elements. Service Strategy is a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the Service Lifecycle stays focused on the business case and relates to all the companion process elements that follow

Download or read book Key Element Guide ITIL Service Strategy written by David Cannon (IT service manager) and published by . This book was released on 2012 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Key Element Guide Service Strategy written by Sharon Taylor and published by . This book was released on 2008 with total page 61 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication is intended to provide a synopsis of the basic concepts and practice elements of Service strategy, which forms part of the core ITIL service management practices. A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the service lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

Download or read book Key Element Guide ITIL Service Design pack Of 10 written by Lou Hunnebeck and published by TSO. This book was released on 2012-07 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Design Key Element Guide provides a handy reference to the content contained within the core ITIL Service Design guidance and summarises its key elements. 'ITIL Service Design' provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes

Download or read book Key Element Guide Service Strategy written by OGC - Office of Government Commerce and published by . This book was released on 2007-11 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Strategy Pocketbook is a handy reference guide to the core Service Strategy publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of the pocketbook is to provide an overview of the key elements, principles and objectives of Service Strategy and how strategy runs through the Service Lifecycle.

Download or read book Key Element Guide ITIL Service Design written by Lou Hunnebeck and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 'Key Element Guide ITIL Service Design' provides a handy reference to the content contained within the core ITIL Service Design guidance and summarises its key elements.

Download or read book Key Element Guide ITIL Service Operation written by Randy Steinberg and published by TSO. This book was released on 2012-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Operation Key Element Guide provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements. 'ITIL Service Operation' describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.

Download or read book Key Element Guide ITIL Continual Service Improvement pack Of 10 written by Vernon Lloyd and published by . This book was released on 2012-07 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Continual Service Improvement Key Element Guide provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement

Download or read book Key Element Guide ITIL Service Transition pack Of 10 written by Stuart Rance and published by . This book was released on 2012-07 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Transition Key Element Guide provides a handy reference to the content contained within the core ITIL Service Transition guidance and summarises its key elements. ITIL Service Transition focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered

Download or read book The Official Introduction to the ITIL Service Lifecycle written by OGC - Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.

Download or read book Key Element Guide ITIL Service Transition written by Stuart Rance and published by . This book was released on 2012 with total page 99 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 'Key Element Guide ITIL Service Transition' provides a handy reference to the content contained within the core ITIL Service Transition guidance and summarises its key elements.

Download or read book Key Element Guide ITIL Service Operation written by Randy A. Steinberg and published by . This book was released on 2012 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 'Key Element Guide ITIL Service Operation' provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.

Download or read book Service strategy written by Great Britain. Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Download or read book Key Element Guide ITIL Continual Service Improvement written by Vernon Lloyd and published by . This book was released on 2012 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 'Key Element Guide ITIL Continual Service Improvement' provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements.

Download or read book ITIL Service Strategy written by Great Britain. Cabinet Office and published by Stationery Office/Tso. This book was released on 2011 with total page 483 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

Download or read book Key Element Guide written by and published by . This book was released on 2008 with total page 61 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This publication is intended to provide a synopsis of the basic concepts and practice elements of Service operation, which forms part of the core ITIL service management practices. This book introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary"--Resource description page.

Download or read book Key Element Guide Suite written by Great Britain: Cabinet Office and published by TSO. This book was released on 2012-07-01 with total page 614 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by the original authoring team for the ITIL 2011 manuals, these Key Element Guides provides a handy reference to the content contained within the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need for the Service Lifecycle approach. The titles examine what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of each the Key Element Guides is to provide an overview of the principles, objectives, key elements, roles and responsibilities, challenges and key lessons for each of the five elements of the service lifecycle