Download or read book Key Element Guide ITIL Service Operation written by Randy A. Steinberg and published by . This book was released on 2012 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 'Key Element Guide ITIL Service Operation' provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.
Download or read book Key Element Guide ITIL Service Operation written by Randy Steinberg and published by TSO. This book was released on 2012-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Operation Key Element Guide provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements. 'ITIL Service Operation' describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.
Download or read book Key Element Guide ITIL Service Strategy written by David Cannon and published by TSO. This book was released on 2012-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Strategy Key Element Guide provides a handy reference to the content contained within the core ITIL Service Strategy guidance and summarises its key elements. Service Strategy is a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the Service Lifecycle stays focused on the business case and relates to all the companion process elements that follow
Download or read book Key Element Guide ITIL Service Strategy written by David Cannon (IT service manager) and published by . This book was released on 2012 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Key Element Guide ITIL Service Transition pack Of 10 written by Stuart Rance and published by . This book was released on 2012-07 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Transition Key Element Guide provides a handy reference to the content contained within the core ITIL Service Transition guidance and summarises its key elements. ITIL Service Transition focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered
Download or read book Key Element Guide ITIL Service Design pack Of 10 written by Lou Hunnebeck and published by TSO. This book was released on 2012-07 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Design Key Element Guide provides a handy reference to the content contained within the core ITIL Service Design guidance and summarises its key elements. 'ITIL Service Design' provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes
Download or read book Key Element Guide written by Sharon Taylor and published by TSO. This book was released on 2008 with total page 5 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication is intended to provide a synopsis of the basic concepts and practice elements of Service operation, which forms part of the core ITIL service management practices. This book introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.
Download or read book Key Element Guide ITIL Continual Service Improvement pack Of 10 written by Vernon Lloyd and published by . This book was released on 2012-07 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Continual Service Improvement Key Element Guide provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement
Download or read book Key Element Guide ITIL Service Transition written by Stuart Rance and published by . This book was released on 2012 with total page 99 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 'Key Element Guide ITIL Service Transition' provides a handy reference to the content contained within the core ITIL Service Transition guidance and summarises its key elements.
Download or read book Key Element Guide ITIL Service Design written by Lou Hunnebeck and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 'Key Element Guide ITIL Service Design' provides a handy reference to the content contained within the core ITIL Service Design guidance and summarises its key elements.
Download or read book Key Element Guide Service Strategy written by Sharon Taylor and published by . This book was released on 2008 with total page 61 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication is intended to provide a synopsis of the basic concepts and practice elements of Service strategy, which forms part of the core ITIL service management practices. A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the service lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.
Download or read book Key Element Guide Service Strategy written by OGC - Office of Government Commerce and published by . This book was released on 2007-11 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Strategy Pocketbook is a handy reference guide to the core Service Strategy publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of the pocketbook is to provide an overview of the key elements, principles and objectives of Service Strategy and how strategy runs through the Service Lifecycle.
Download or read book Key Element Guide written by and published by . This book was released on 2008 with total page 61 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This publication is intended to provide a synopsis of the basic concepts and practice elements of Service operation, which forms part of the core ITIL service management practices. This book introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary"--Resource description page.
Download or read book Key Element Guide Service Operation written by OGC - Office of Government Commerce and published by . This book was released on 2007-11 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Operation Pocketbook is a handy reference guide to the core Service Operation publication. It discusses ITIL and its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of the pocketbook is to provide an overview of the principles, objectives, key elements of Service Operation as well as an overview of the Service performance balance, the Service Operation functions and Operation planning.
Download or read book Key Element Guide ITIL Continual Service Improvement written by Vernon Lloyd and published by . This book was released on 2012 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 'Key Element Guide ITIL Continual Service Improvement' provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements.
Download or read book The Official Introduction to the ITIL Service Lifecycle written by OGC - Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
Download or read book IT Service Management written by Ernest Brewster and published by BCS, The Chartered Institute. This book was released on 2010-02-24 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL(R) Licensed Product.
