Download or read book Kaseya s MSP Secrets Revealed written by Mark Copeman and published by . This book was released on 2020-09 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mark Copeman has spent a decade working with 100's of IT support and Managed Service Provider (MSP) organisations across the world. Through his natural curiosity and journalistic skills, he now brings together experiences from 85 individuals in a single book,to benefit others in the industry.With peer groups prevelent in different regions, until now, no one has yet brought together the best of the best. From small to large, every MSP has a unique set of experiences. Mark has sought these experiences out and curated them into a single place, this book, where others can learn from both successes and mistakes.Marketing, sales and lead gen - secrets to the holy grail of MSP successUnderstand why your human customer service ethos is everythingFind out how the superstars of your industry recruitHear about the secrets of team management & staff retentionThnk you know operational excellence? Think againIt's tough out there. Why mental health matters so muchMSP owners reveal why personal development is so keyRunning a MSP business is hard.Shortcut your path to success.Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He is now the creator and author of the renowned Helpdesk Habits program.
Download or read book MSP Secrets Revealed written by Mark Copeman and published by Independently Published. This book was released on 2020-04-17 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Whether you're just starting out or have been growing your Managed Service Provider business for years, everyone can benefit from a dose of inspiration once in a while. After six months of research, Mark Copeman has brought together wisdom, experience and practical advice into a single book, to benefit you and your team." -- Publisher summary.
Download or read book Simplified Cybersecurity Sales For MSPs written by Jennifer Bleam and published by . This book was released on 2022-02-15 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Helpdesk Habits written by Mark Copeman and published by . This book was released on 2019-01-08 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer relationships, building a helpdesk and working with 100's of customer service organisations across the world. During this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding. Mark's formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional. Through his unique framework, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat. Learn the importance of harnessing habits Develop the right attitude towards your role Understand the importance of human customer service Learn how to communicate effectively See how tiny adjustments in phrasing can win the day Become skilled in empathy and rapport Be assured it's OK to have a personality Read and implement with your team today and turn your helpdesk into a feature, not an overhead.
Download or read book Windows Ransomware Detection and Protection written by Marius Sandbu and published by Packt Publishing Ltd. This book was released on 2023-03-17 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Protect your end users and IT infrastructure against common ransomware attack vectors and efficiently monitor future threats Purchase of the print or Kindle book includes a free PDF eBook Key FeaturesLearn to build security monitoring solutions based on Microsoft 365 and SentinelUnderstand how Zero-Trust access and SASE services can help in mitigating risksBuild a secure foundation for Windows endpoints, email, infrastructure, and cloud servicesBook Description If you're looking for an effective way to secure your environment against ransomware attacks, this is the book for you. From teaching you how to monitor security threats to establishing countermeasures to protect against ransomware attacks, Windows Ransomware Detection and Protection has it all covered. The book begins by helping you understand how ransomware attacks work, identifying different attack vectors, and showing you how to build a secure network foundation and Windows environment. You'll then explore ransomware countermeasures in different segments, such as Identity and Access Management, networking, Endpoint Manager, cloud, and infrastructure, and learn how to protect against attacks. As you move forward, you'll get to grips with the forensics involved in making important considerations when your system is attacked or compromised with ransomware, the steps you should follow, and how you can monitor the threat landscape for future threats by exploring different online data sources and building processes. By the end of this ransomware book, you'll have learned how configuration settings and scripts can be used to protect Windows from ransomware attacks with 50 tips on security settings to secure your Windows workload. What you will learnUnderstand how ransomware has evolved into a larger threatSecure identity-based access using services like multifactor authenticationEnrich data with threat intelligence and other external data sourcesProtect devices with Microsoft Defender and Network ProtectionFind out how to secure users in Active Directory and Azure Active DirectorySecure your Windows endpoints using Endpoint ManagerDesign network architecture in Azure to reduce the risk of lateral movementWho this book is for This book is for Windows administrators, cloud administrators, CISOs, and blue team members looking to understand the ransomware problem, how attackers execute intrusions, and how you can use the techniques to counteract attacks. Security administrators who want more insights into how they can secure their environment will also find this book useful. Basic Windows and cloud experience is needed to understand the concepts in this book.
Download or read book Virus Bomb written by D. Greg Scott and published by Morgan James Publishing. This book was released on 2019-02-05 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: An IT contractor stumbles upon a massive terror plot—and must come out from behind his keyboard to stop it. Jerry Barkley has never worked for the government. An IT contractor from Minnesota, he knows nothing about international espionage. But now he’s on the front lines of the largest cyberattack in history—and nobody believes his warnings that an enemy is gathering data to plan a series of bombings and an act of biological warfare. To make things worse, the FBI suspects he’s the attacker. Hundreds have already died in bombings and thousands more could be next—first from Ebola and then, potentially, from war with the wrong enemy. Facing willful ignorance and a hostile law-enforcement bureaucracy, Jerry is forced to take action. He has no choice but to leave his comfort zone, armed with nothing but his tech skills and his quick wits, and go face-to-face with elite foreign agents to shut the attack down.
Download or read book Getting to Yes written by Roger Fisher and published by Houghton Mifflin Harcourt. This book was released on 1991 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes a method of negotiation that isolates problems, focuses on interests, creates new options, and uses objective criteria to help two parties reach an agreement.
Download or read book Kaseya s Helpdesk Habits written by Mark Copeman and published by . This book was released on 2019-04 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the Kaseya sponsored version of Helpdesk Habits given to all delegates at IT Connect 2019, Las Vegas.
Download or read book Knockout Entrepreneur written by George Foreman and published by HarperCollins Leadership. This book was released on 2010-12-13 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two-time heavyweight champion of the world and record-busting businessman George Foreman has spent his career challenging prevailing conceptions of success and achievement. In this book, he’s stepping into the ring as a coach to teach entrepreneurs the knockout business secrets that lead to extraordinary levels of success. You’ll learn how to focus on smart growth, fearlessly seize opportunities, and build an organization of significance. Knockout Entrepreneur does this by showing what it means to truly live out a new way of doing business--to be an idea wrangler and visionary who uses God-given imagination; someone who never gives up, gives in, or backs down from the hard work necessary to make it; an encourager, risk-taker, mentor, and giver in a world that often reflects the opposite; someone with integrity and generosity who doesn’t strive for titles and possessions; an amasser of wisdom over wealth. By equipping you with these principles and with strategies to help you embody them every day, Foreman provides the tools needed to come out swinging in the business world while also instilling the intrinsic knowledge that the greatest ROI is found in faith, family, and community. Backed with plenty of the author’s engaging personal stories, contemporary accounts of success, timeless wisdom, and leading questions, Knockout Entrepreneur is packed full of everything you need to put your knockout career--and life--plan into action.
Download or read book Mastering Technical Sales written by John Care and published by Artech House. This book was released on 2008 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: This indispensable sales tool shows you the ropes of lead qualification, the RFP process, and needs analysis and discovery, and explains how your technical know-how can add invaluable leverage to sales efforts at every step. You learn how to plan and present the perfect pitch, demonstrate products effectively, build customer relationship skills, handle objections and competitors, negotiate prices and contracts, close the sale, and so much more.
Download or read book No Barriers written by Erik Weihenmayer and published by Macmillan. This book was released on 2017-02-07 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bestselling author Erik Weihenmayer, who Jon Krakauer calls “an inspiration,” tells the epic story of his latest adventures, including solo kayaking The Colorado River.
Download or read book The Guide to a Successful Managed Services Practice written by Erick Simpson and published by Intelligent Enterprise. This book was released on 2006-08-01 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization's value. Leverage MSP University's successful Managed Services concepts - 3 Killer Managed Services deliverables - A Unique Managed Services Sales Process so successful that Clients can't resist signing your Agreements - Pricing your Managed Services deliverables for Maximum Profit - What to do after your Client is sold - Advanced Annuity-Based revenue philosophies. The Guide to a Successful Managed Services Practice includes everything you'll need to: - Transition to a successful, Annuity-Based Managed Services model and Evaluate your existing Clients and calculate what they'll be worth on a Monthly and Yearly basis when converted to Managed Services - Successfully market and sell Managed Services to new Clients - Increase your organization's overall value by transitioning to an Annuity-based Service Delivery model. *Includes nearly 30 downloadable Managed Services Business, Technical, Sales and Marketing Tools, Forms and Collateral! *Bonus: 4 Business-Winning PowerPoint Presentations! *Extra Special Bonus: Recorded Managed Services Webcast download included!
Download or read book Situational Ethics written by Rick Jordan and published by . This book was released on 2018-07-02 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: Real life ethical problems are looked at through the lens of true stories told by the author.
Download or read book Entreprenumbers written by Spencer Sheinin and published by . This book was released on 2020 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: "If you're like most entrepreneurs, you probably hate accounting. It's a source of constant frustration. The information your bookkeepers and accountants bring isn't at all understandable or helpful. And you know you're not getting the information you need to run your business. You're stressed, fed up, and even embarrassed about the state of your books. But you don't know how to make things better. One thing is certain: you can't afford to spend time learning accounting--nor would you want to. Thankfully, you don't have to be an accountant to understand your financials. In Entreprenumbers, Spencer Sheinin lays out the surprisingly simple path to financial clarity. You'll turn these financial weaknesses into a power by learning how to effectively direct your accounting team. How? By getting the information you need, when you need it, and most importantly, in an intuitive, simple-to-use format."--
Download or read book Thoughtfully Fit written by Darcy Luoma and published by Harper Horizon. This book was released on 2021-06-01 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your mind is like your body. Train it right, and it’ll become stronger, faster, and more agile! Grounded in simple yet proven strategies, Thoughtfully Fit trains your mind to perform well under any challenging circumstance. It helps you identify your strengths and weaknesses, maximize your full potential, and customize a plan for success. Developed by Darcy Luoma, one of America’s most highly credentialed leadership coaches, Thoughtfully Fit is the culmination of her lifetime work training leaders and teams to achieve peak mental fitness and overcome any hurdle effectively. Luoma is no stranger to life’s challenges, one of the biggest being her husband’s incarceration for a sexual assault case against a minor. Breaking down and giving up was not an option for her or her young daughters, so she relied on what she knows best: coaching and the Thoughtfully Fit® model revealed in her book. Through personal stories combined with concrete skills, Thoughtfully Fit draws on the same principles of being physically fit – like flexibility, agility, and strength – to train you to be mentally fit for life’s challenges, big or small. After reading this book, you will learn how to: improve communication strengthen your relationships have less conflict, resentment, and regret have more energy for the things you love live with greater intention Luoma has been where you are, and she will equip you to overcome whatever obstacles life throws your way!
Download or read book Relationship Are You Sure You Want One written by Simone Milasas and published by Access Consciousness Publishing Company. This book was released on 2018-11 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you ever stopped to ask yourself if you really want a relationship? And if you do, what would you really like to create? RELATIONSHIP. Are you sure you want one? This is not your average relationship book. There is no 'sugar coating, ' just practical tips and tools written from the authors, Simone and Brendon, so you can have both the male and female perspective. Warning: you might not like what you hear! Ladies, the man in your life didn't ask you to come along and change him into what you have decided is the perfect man for you. Brendon Watt Refreshingly honest, the book talks about: - Why there is no perfect relationship - Why you are the valuable product - The keys to intimacy - Choosing for you - Why gratitude is the key to letting go of judgement Relationship. Are you sure you want one? Is a totally different way of looking at relationships. To me, relationship is about two different people who have chosen to be together for a space to create something that is far greater than each of them could create alone. Simone Milasas If you would like to have a great relationship, whether it is with someone else or with yourself, then this book might just be for you. relationshipareyousureyouwantone.com
Download or read book Cybersecurity Now written by George McCracken and published by . This book was released on 2021-03-02 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Importance of Cybersecurity Now As we look back on 2020, there are many things we have learned, and one thing holds true for every business owner: preparing for the unknown is crucial to business longevity. Last year brought a level of uncertainty to the business community that threatened business owners worldwide. Almost overnight, entrepreneurs around the world had to change their business model and the way they had been operating for years. With this change came new threats to businesses. Cybersecurity is not a commodity - instead, cybersecurity is essential for every business owner and this must be conveyed to the business community. We must educate the business community about the importance of cybersecurity and the dire need for securing the information within their business. Cybersecurity Now is co-written by a group of 11 high-level IT & Cybersecurity experts who have come together to teach business owners what you need to know about protecting your business from cybersecurity threats. Topics covered are: Proactive Cyber Defense Inside the Mind of a Hacker The Importance of Email Security You Are A Target: Why Hackers Are Looking For You Are You Being Hacked? What to Look Out For Understanding the Risk of a Cyber Attack How to Avoid Being a Security Risk The Business Impact of a Breach Cybersecurity Defined How Human Error Can Cost You Thousands How to Protect Your Data No business is too small to avoid getting hacked; it is simply a matter of time. Learn what to do NOW so you can protect your business. Brought together by Chris Wiser of 7 Figure MSP, the co-authors are: Contents George McCracken, Amir Sachs, Fred Hughes, Christopher Bartosz, Izak Oosthuizen, Ron Trotto, James Grabatin, Jerry Swartz, Whit Taylor, Joseph A. Vitti and Tim Smoot.
