Download or read book ITIL Small scale Implementation written by Sharon Taylor and published by The Stationery Office. This book was released on 2006-01-26 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supersedes "IT infrastructure practices in small IT units" (1995, ISBN 0113306741).
Download or read book ITIL lite written by Malcolm Fry and published by The Stationery Office. This book was released on 2010-03-09 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITL Lite is aimed at encouraging organizations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organization can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation. The title is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions.
Download or read book An efficient holistic implementation plan of the ITIL framework version 3 for SMB written by Jochen Höfenstock and published by GRIN Verlag. This book was released on 2009-11-23 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Diploma Thesis from the year 2009 in the subject Computer Science - Commercial Information Technology, grade: 2, Fachhochschule des bfi Wien GmbH (Projektmanagement und Informationstechnik), language: English, abstract: The IT Infrastructure Library (ITIL) framework is a defacto standard for a holistic Service Management approach. In its third version a five stage lifecycle model provides principles, roles, processes and functions next to a plurality of information for the history of a service from the cradle to the grave. Preceding activities ensure an efficient implementation of ITIL framework for different kinds of management systems used by IT departments or service providers for small and medium-sized business (SMB). This master thesis reviews the corresponding theory of ITIL and organisational change management as well as project management methods necessary for ITIL framework implementation. Most small and medium-sized businesses rush into the implementation of ITIL framework because an essential analytic planning was not or ineffectually done. The dependences and coherences between the Service Strategy, Service Design, Service Transition, Service Operation as well as Continual Service Improvement allege how to efficiently implement the holistic ITIL framework. Based on a survey of SMBs experiences and level of organisational maturity this information gets combined and framed in an implementation plan in due consideration of all coherences and dependencies to assure optimum quality of implementation. With such a plan, SMBs are in a position to generate as much as possible achievement compared with an adequate scale of effort. SMB has also the assurance that only the appropriate parts of ITIL framework are affected for its System or Service Management approach. The chain of causation starts with a summary of all five ITIL lifecycle stages and its interfaces next to a survey of SMB’s experiences with such a framework and level of organisational maturity. It ends with an implementation plan based on the participators statements and adequate project management methods for definition of objectives, pinpointing of dependencies, object and work breakdown structures and environment analysis. My major conclusion of this master thesis is that costs saving characteristics of ITIL framework do not appear by ITIL framework implementation. They appear in case of consistent application.
Download or read book The ITSM Process Design Guide written by Donna Knapp and published by J. Ross Publishing. This book was released on 2010-08-15 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
Download or read book ITIL V3 Planning to Implement Service Management written by Colin Rudd and published by The Stationery Office. This book was released on 2010 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook provides advice and guidance to organisations considering implementing service management. It features a six-step process to planning service management implementation; relationships, roles, organisation & structure and enablers and blockers to successful service management.
Download or read book The ITIL V3 Factsheet Benchmark Guide written by Michael Wedemeyer and published by Lulu.com. This book was released on 2007 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: New ITIL V3! Real-life use, insights and applications for all ITIL V3 processes * 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams * 150 hours of work poured into 132 pages of real life data for this Guide. Known as the "ITIL V3 Encyclopedia," The Guide brings you exclusive data for all ITIL V3's 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you. Use the 51 MindMaps and 19 tables of ITIL data to: * Compare your ITIL approach to your competitors' and best practice * (Re)design your ITIL processes and activities to improve results -- based on The new extensive MindMaps * Get more insight in the processes activities * Convince your boss (or client) to OK your implementation ideas and budget * Discover if the new ITIL processes and activities or other advanced tactics are worth applying for your organization * Find out how relations between processes differ by process (lots of data.)
Download or read book ITIL Version 3 at a Glance written by John O. Long and published by Springer Science & Business Media. This book was released on 2008-07-18 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.
Download or read book Foundations of ITIL V3 written by Arjen de Jong and published by Van Haren. This book was released on 2007-09-09 with total page 381 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:
Download or read book The ITIL Process Manual written by James Persse and published by Van Haren. This book was released on 2016-01-01 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure: Improvement activities Process inputs and outputs Related processes Tools and techniques Key Performance Indicators Critical Success Factors Process Improvement roles Benefits of effective Process Implementation challenges and considerations Typical assets and artefacts of an Improvement program
Download or read book IT Service Management written by Ernest Brewster and published by BCS, The Chartered Institute. This book was released on 2010-02-24 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL(R) Licensed Product.
Download or read book ITIL V3 written by Gerard Blokdijk and published by . This book was released on 2009 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Review: "Great way to start with ITIL and foresee an Enterprise deployment. It's a good book with a very clear explanation of the ITIL v3 framework and the best part of it is that it gives a roadmap to implement and enforce the framework. very recommendable!" The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's 2008 book, the authors once again present a step-by-step guide to ITIL v3. The refresh of ITIL into V3 brought impressive positive changes. The evolution of the core principles and practices provided by the framework provides the more holistic guidance needed for an industry that continues to mature and develop at a rapid pace. Many organizations and individuals who had previously struggled with their adoption of the ITIL framework will continue to find challenges in 'implementing' ITIL as part of their approach for governance of IT Service Management practices. In light of this, the primary goal of this book is to provide the support materials needed to enable the understanding and application of the ITIL framework in a wide-range of contexts. This comprehensive book is designed as an easy reference that will walk you through the 5 Lifecycle critical steps you need to take to create a successful portfolio of IT Services. In addition you will learn how to manage and refine your service portfolio as your company's business evolves. Considering the increasing number of IT Professionals who want to be actively involved in ITIL, this book, should do at least as well as the original, which was a bestseller.
Download or read book ITIL V3 foundation handbook written by Office of Government Commerce and published by The Stationery Office. This book was released on 2009-06-16 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. This edition is updated to the 2009 syllabus. The title also acts as a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the processes and functions in the lifecycle including value, scope, activities and metrics.
Download or read book Business Information Systems Workshops written by Witold Abramowicz and published by Springer. This book was released on 2013-10-17 with total page 335 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the four workshops that were organized in conjunction with the International Conference on Business Information Systems, BIS 2013, which took place in Poznań, Poland, in June 2013. BIS workshops give researchers the opportunity to share their preliminary ideas and first experimental results and to discuss research hypotheses with a highly focused audience. The 25 papers in this volume were carefully reviewed and selected from 47 submissions and were revised and extended after the event. The workshop topics covered applications and economics of knowledge-based technologies (AKTB), business and IT alignment (BITA), enterprise systems for higher education (ESHE) and formal semantics for future enterprises (FSFE). In addition, two keynotes as well as ten papers presented at the PhD Symposium are also included in this volume.
Download or read book Itil V3 Implementation Quick Guide written by Ivanka Menken and published by . This book was released on 2009-01-01 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every since it's first version came out 20 years ago, the concept of ITIL IT Service Management is now widely accepted, not only within the IT arena, but also, ever-increasingly, within the business world. In The ITIL V3 Implementation Quick Guide, author Ivanka Menken outlines techniques anyone can use to achieve IT Service Management goals in an easier and more affordable way, improve relationships, enhance output, and become more accomplished in the work force. Starting with a discussion on what ITIL V3 and IT Service Management is and how it impacts our (IT) organizations, Menken then provides readers with instructions for determining their own ITIL readiness. She also provides a variety of ways with which readers can increase their ITIL awareness and put it to use in their environment and professional lives. Based on research with more than 20,000 people, The ITIL V3 Implementation Quick Guide is exactly that, a quick and easy-to-read resource that empowers readers to master their ITIL and more effectively incorporate it into all aspects of their work lives.
Download or read book How to Develop Implement and Enforce ITIL V3 s Best Practices written by Gerard Blokdijk and published by Emereo Pty Limited. This book was released on 2008 with total page 163 pages. Available in PDF, EPUB and Kindle. Book excerpt: The refresh of ITIL® into V3 brought impressive positive changes. The evolution of the core principles and practices provided by the framework provides the more holistic guidance needed for an industry that continues to mature and develop at a rapid pace. Many organizations and individuals who had previously struggled with their adoption of the ITIL framework will continue to find challenges in implementing ITIL® as part of their approach for governance of IT Service Management practices. In light of this, the primary goal of this book is to provide the support materials needed to enable the understanding and application of the ITIL® framework in a wide-range of contexts. This comprehensive book is designed as an easy reference that will walk you through the 5 Lifecycle critical steps you need to take to create a successful portfolio of IT Services. In addition you will learn how to manage and refine your service portfolio as your company's business evolves.
Download or read book Itil V3 Implementation Quick Guide written by Ivanka Menken and published by . This book was released on 2010-01-01 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this highly practical book, author and professional speaker Ivanka Menken reveals the techniques behind IT Service Management, and shows how anyone can learn to use them well. For managers, teachers, consultants-and anyone else who talks ITIL and expects someone to listen-The Art of Stress-Free IT Service Management provides an insider's perspective on how to effectively present ideas to anyone. It's a unique and instructional Quick Guide through the embarrassments and triumphs Ivanka has experienced over 15 years of educating, consulting and speaking to crowds of all sizes. With lively lessons and surprising confessions, you'll get new insights into the Art of IT Service Management-as well as teaching, learning, and performance-directly from a master of the trade. Highlights include: * Menken's hard-won and simple philosophy, culled from years of lectures, teaching courses, and hours of appearances * Practical advice, including how to plan and implement, the science of not boring people, how to not bore people, and what to do when things go wrong * The inside scoop on how to get the maxiumum ROI from ITIL Menken mixes mix smart thinking and great instant usability like no one else. The Art of Stress Free IT Service Management has been imitated many times over - but only now, with its Second Edition, has it met its match.
Download or read book An Investigation Into the Critical Success Factors of ITIL Implementation in Small Or Medium Size Enterprises written by Salomey Addae and published by . This book was released on 2017 with total page 67 pages. Available in PDF, EPUB and Kindle. Book excerpt:
