Download or read book ITIL Service Strategy written by Great Britain. Cabinet Office and published by Stationery Office/Tso. This book was released on 2011 with total page 483 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

Download or read book The Service Catalog written by Mark O'Loughlin and published by Van Haren. This book was released on 2010-07-13 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.

Download or read book SOA Source Book written by The Open Group and published by Van Haren. This book was released on 2020-06-11 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: Software services are established as a programming concept, but their impact on the overall architecture of enterprise IT and business operations is not well-understood. This has led to problems in deploying SOA, and some disillusionment. The SOA Source Book adds to this a collection of reference material for SOA. It is an invaluable resource for enterprise architects working with SOA.The SOA Source Book will help enterprise architects to use SOA effectively. It explains: What SOA is How to evaluate SOA features in business terms How to model SOA How to use The Open Group Architecture Framework (TOGAF ) for SOA SOA governance This book explains how TOGAF can help to make an Enterprise Architecture. Enterprise Architecture is an approach that can help management to understand this growing complexity.

Download or read book IT Service Management Best Practices Using IBM SmartCloud Control Desk written by Axel Buecker and published by IBM Redbooks. This book was released on 2013-12-12 with total page 802 pages. Available in PDF, EPUB and Kindle. Book excerpt: SmartCloud Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions. It does so through automated service request handling, efficient change management, and optimized asset lifecycle management across IT and enterprise domains. SmartCloud Control Desk helps to reduce total cost of ownership by using one unified solution to license, install, and manage multiple ITIL processes under one price point. It can also help reduce business risk by using advanced impact analysis and defining automated change procedures that ensure integrity of existing infrastructure while supporting business agility. SmartCloud Control Desk improves efficiency and quality of service by unifying asset, change, and problem management. It lowers cost and mitigates license compliance risk by performing end to end software asset management. It also delivers an adaptive, role-based simplified UI that can be more intuitive for novice users, which reduces training costs, while allowing access from anywhere at anytime through mobile device support that includes BlackBerry, iOS, and Android. In addition, SmartCloud Control Desk supports both a profit center business model for internal IT organizations, and an external Service Provider model. It allows organizations to manage customers and customer agreements and bills for managed assets, usage, and work activities while improving utilization rates and reducing unnecessary purchases by managing the IT asset lifecycle. You can deploy SmartCloud Control Desk in a variety of ways; traditional on-premise, SaaS, VM image. This approach can make it more affordable to meet your current business needs, and seamlessly move between delivery models while keeping the same functionality. This IBM® Redbooks® publication covers IBM SmartCloud® Control Desk product configuration, customization, and implementation best practices.

Download or read book Cloud Computing written by Venkata Josyula and published by Cisco Press. This book was released on 2012 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: The complete guide to provisioning and managing cloud-based Infrastructure as a Service (IaaS) data center solutions Cloud computing will revolutionize the way IT resources are deployed, configured, and managed for years to come. Service providers and customers each stand to realize tremendous value from this paradigm shift--if they can take advantage of it. Cloud Computing brings together the realistic, start-to-finish guidance they need to plan, implement, and manage cloud solution architectures for tomorrow's virtualized data centers. It introduces cloud "newcomers" to essential concepts, and offers experienced operations professionals detailed guidance on delivering Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). This book's replicable solutions and fully-tested best practices will help enterprises, service providers, consultants, and Cisco partners meet the challenge of provisioning end-to-end cloud infrastructures. Drawing on extensive experience working with leading cloud vendors and integrators, the authors present detailed operations workflow examples, proven techniques for operating cloud-based network, compute, and storage infrastructure; a comprehensive management reference architecture; and a complete case study demonstrating rapid, lower-cost solutions design. Cloud Computing will be an indispensable resource for all network/IT professionals and managers involved with planning, implementing, or managing the next generation of cloud computing services. Venkata (Josh) Josyula, Ph.D., CCIE(R) No. 13518 is a Distinguished Services Engineer in Cisco Services Technology Group (CSTG) and advises Cisco customers on OSS/BSS architecture and solutions. Malcolm Orr, Solutions Architect for Cisco's Services Technology Solutions, advises telecoms and enterprise clients on architecting, building, and operating OSS/BSS and cloud management stacks. He is Cisco's lead architect for several Tier 1 public cloud projects. Greg Page has spent the last eleven years with Cisco in technical consulting roles relating to data center architecture/technology and service provider security. He is now exclusively focused on developing cloud/IaaS solutions with service providers and systems integrator partners. - Review the key concepts needed to successfully deploy clouds and cloud-based services - Transition common enterprise design patterns and use cases to the cloud - Master architectural principles and infrastructure designs for "real-time" managed IT services - Understand the Cisco approach to cloud-related technologies, systems, and services - Develop a cloud management architecture using ITIL, TMF, and ITU-TMN standards - Implement best practices for cloud service provisioning, activation, and management - Automate cloud infrastructure to simplify service delivery, monitoring, and assurance - Choose and implement the right billing/chargeback approaches for your business - Design and build IaaS services, from start to finish - Manage the unique capacity challenges associated with sporadic, real-time demand - Provide a consistent and optimal cloud user experience This book is part of the Networking Technology Series from Cisco Press(R), which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers. Category: Cloud Computing Covers: Virtualized Data Centers

Download or read book Performance and Capacity Themes for Cloud Computing written by Elisabeth Stahl and published by IBM Redbooks. This book was released on 2013-03-20 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: This IBM® RedpaperTM is the second in a series that addresses the performance and capacity considerations of the evolving cloud computing model. The first Redpaper publication (Performance Implications of Cloud Computing, REDP-4875) introduced cloud computing with its various deployment models, support roles, and offerings along with IT performance and capacity implications associated with these deployment models and offerings. In this redpaper, we discuss lessons learned in the two years since the first paper was written. We offer practical guidance about how to select workloads that work best with cloud computing, and about how to address areas, such as performance testing, monitoring, service level agreements, and capacity planning considerations for both single and multi-tenancy environments. We also provide an example of a recent project where cloud computing solved current business needs (such as cost reduction, optimization of infrastructure utilization, and more efficient systems management and reporting capabilities) and how the solution addressed performance and capacity challenges. We conclude with a summary of the lessons learned and a perspective about how cloud computing can affect performance and capacity in the future.

Download or read book IBM SmartCloud Building a Cloud Enabled Data Center written by Pietro Iannucci and published by IBM Redbooks. This book was released on 2013-05-21 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations are looking for ways to get more out of their already strained IT infrastructure as they face new technological and economic pressures. They are also trying to satisfy a broad set of users (internal and external to the enterprise) who demand improvements in their quality of service (QoS), regardless of increases in the number of users and applications. Cloud computing offers attractive opportunities to reduce costs, accelerate development, and increase the flexibility of the IT infrastructure, applications, and services. Infrastructure as a service (IaaS) is the typical starting point for most organizations when moving to a cloud computing environment. IaaS can be used for the delivery of resources such as compute, storage, and network services through a self-service portal. With IaaS, IT services are delivered as a subscription service, eliminating up-front costs and driving down ongoing support costs. IBM® has defined the Cloud Computing Reference Architecture (CCRA) based on years of experience of working with customers who have implemented cloud-computing solutions. The IBM CCRA is a blueprint or guide for architecting cloud-computing implementations. This IBM RedguideTM publication highlights the Cloud Enabled Data Center adoption pattern and describes how you can use it to define an IaaS solution. This guide is intended for chief technology officers, data center architects, IT architects, and application architects who want to understand the cloud-computing infrastructure necessary to support their applications and services by using an IaaS solution. It explains the technical and business benefits of a Cloud Enabled Data Center solution. It introduces a Cloud Enabled Data Center maturity model where each maturity level corresponds to an increase in the degree of automation and the cloud-computing capabilities that are available. In addition, this guide describes the architectural framework provided by the IBM CCRA and explains details about the Cloud Enabled Data Center adoption pattern.

Download or read book Cloud Security and Privacy written by Tim Mather and published by "O'Reilly Media, Inc.". This book was released on 2009-09-04 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: You may regard cloud computing as an ideal way for your company to control IT costs, but do you know how private and secure this service really is? Not many people do. With Cloud Security and Privacy, you'll learn what's at stake when you trust your data to the cloud, and what you can do to keep your virtual infrastructure and web applications secure. Ideal for IT staffers, information security and privacy practitioners, business managers, service providers, and investors alike, this book offers you sound advice from three well-known authorities in the tech security world. You'll learn detailed information on cloud computing security that-until now-has been sorely lacking. Review the current state of data security and storage in the cloud, including confidentiality, integrity, and availability Learn about the identity and access management (IAM) practice for authentication, authorization, and auditing of the users accessing cloud services Discover which security management frameworks and standards are relevant for the cloud Understand the privacy aspects you need to consider in the cloud, including how they compare with traditional computing models Learn the importance of audit and compliance functions within the cloud, and the various standards and frameworks to consider Examine security delivered as a service-a different facet of cloud security

Download or read book Microservices from Theory to Practice Creating Applications in IBM Bluemix Using the Microservices Approach written by Shahir Daya and published by IBM Redbooks. This book was released on 2016-04-04 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: Microservices is an architectural style in which large, complex software applications are composed of one or more smaller services. Each of these microservices focuses on completing one task that represents a small business capability. These microservices can be developed in any programming language. They communicate with each other using language-neutral protocols, such as Representational State Transfer (REST), or messaging applications, such as IBM® MQ Light. This IBM Redbooks® publication gives a broad understanding of this increasingly popular architectural style, and provides some real-life examples of how you can develop applications using the microservices approach with IBM BluemixTM. The source code for all of these sample scenarios can be found on GitHub (https://github.com/). The book also presents some case studies from IBM products. We explain the architectural decisions made, our experiences, and lessons learned when redesigning these products using the microservices approach. Information technology (IT) professionals interested in learning about microservices and how to develop or redesign an application in Bluemix using microservices can benefit from this book.

Download or read book IBM MQ as a Service A Practical Approach written by Lohitashwa Thyagaraj and published by IBM Redbooks. This book was released on 2016-02-16 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: This IBM® RedpaperTM publication provides information about how to build, deploy, and use IBM MQ as a service. The information in this paper includes the key factors that must be considered while planning the use of IBM MQ as a service. Through descriptions and examples, this paper explains how to apply as a service methodologies to an IBM MQ environment, and describes techniques and preferred practices for integrating IBM MQ into a self-service portal. This paper explains how to create and use an IBM MQ as a service self-service menu for a portal. It includes examples that show how to use an IBM MQ as a service catalog. This paper describes options and techniques for deploying IBM MQ as a service that is tailored to the specific enterprise messaging needs of an organization. Although these techniques can be employed in a cloud environment, they are equally applicable in an on-premises enterprise data center. This paper includes information about the various infrastructure options that can be selected when implementing IBM MQ as a service. The information in this paper helps infrastructure administrators to define services so that you can provision IBM MQ resources quickly. The target audiences of this paper are developers, infrastructure administrators, and line-of-business (LOB) professionals who want to provision IBM MQ resources to be accessed as services in small, medium, large, and complex implementations.

Download or read book IBM PureApplication System Best Practices written by Amit P. Acharya and published by IBM Redbooks. This book was released on 2014-02-04 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: This IBM® Redbooks® publication describes IBM PureApplicationTM System preferred practices that are based on IBM client and Business Partner experience. It explains how PureApplication System enables industries to consolidate workloads, increase efficiency, automate routine processes, reduce costs, and become more agile to respond to continually changing business needs. This book is particularly useful to solution specialists, system or software architects, and the IT teams who implement PureApplication System cloud services.

Download or read book ITIL Practitioner Guidance written by and published by . This book was released on 2016 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

Download or read book Service operation written by Great Britain. Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Download or read book Understanding SOA Security Design and Implementation written by Axel Buecker and published by IBM Redbooks. This book was released on 2008-05-29 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt: Securing access to information is important to any business. Security becomes even more critical for implementations structured according to Service-Oriented Architecture (SOA) principles, due to loose coupling of services and applications, and their possible operations across trust boundaries. To enable a business so that its processes and applications are flexible, you must start by expecting changes – both to process and application logic, as well as to the policies associated with them. Merely securing the perimeter is not sufficient for a flexible on demand business. In this IBM Redbooks publication, security is factored into the SOA life cycle reflecting the fact that security is a business requirement, and not just a technology attribute. We discuss an SOA security model that captures the essence of security services and securing services. These approaches to SOA security are discussed in the context of some scenarios, and observed patterns. We also discuss a reference model to address the requirements, patterns of deployment, and usage, and an approach to an integrated security management for SOA. This book is a valuable resource to senior security officers, architects, and security administrators.

Download or read book ITIL Foundation ITIL written by The Stationery Office and published by Stationery Office Books (TSO). This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

Download or read book ICT Infrastructure Management written by and published by . This book was released on 2002-01-01 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: This CD-ROM covers all aspects of information and communications technology infrastructure management (ICTIM). It provides a general framework based on best practice guidance for the design and planning, deployment, operational management and technical support of quality ICT services to meet business needs in a cost-effective manner. It is part of the ITIL Infrastructure Library series which is based on the experience of IT management approaches drawn from the commercial and public sectors worldwide. It is also available as a book (ISBN 0113308655).

Download or read book MITRE Systems Engineering Guide written by and published by . This book was released on 2012-06-05 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: