Download or read book ITIL V3 Service Capability SOA Service Offerings and Agreements of IT Services Best Practices written by Ivanka;Malone Menken (Tim;Blokdijk, Gerard) and published by . This book was released on 2009 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Itil V3 Service Capability Soa written by Gerard Blokdijk and published by . This book was released on 2009 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of this book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting into ITIL V3 SOA. The industry recognized best practices for Service Offerings and Agreements (SOA) can be utilized by any IT organization to assist in the development and management of high quality IT services while still maintaining cost effectiveness and customer satisfaction. To support organizations and individuals in this goal, this workbook covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines. It provides in-depth knowledge of the ITIL SOA areas: Service Portfolio, Financial, Demand, Service Catalogue, Service Level and Supplier Management. Service Offerings and Agreements Best Practices is designed to complement the certified ITIL V3 Capability Programs for IT Service Management. This book focuses on describing the industry best practices within this scope, including: - Service Portfolio Management: Which seeks to provide capabilities for managing investments into IT and maximizing them for value. - Financial Management: Providing transparency into the costs incurred in the provision of services and the development of funding models for recovering IT costs. - Demand Management: To assist in identifying and understanding patterns of business activity that generate demand for IT services and to reduce excess capacity needs. - Service Catalogue Management: To provide mechanisms by which the available service offerings are communicated and understood by customers and the IT organization. - Service Level Management: Which ensures that a service-oriented approach is taken in the development of service offerings and their associated agreements with customers. - Supplier Management: To ensure that a seamless level of quality is provided for IT services and that value for money is obtained in any supplier arrangements. The information provided in this workbook is based on version 3 of the ITIL framework, predominantly focusing on the volumes of Service Strategy and Service Design. This book is designed to complement the accredited online learning materials, and is an extension of the learner experience to ensure students can successfully study in accordance to their individual learning style. Other guidance provided includes: - Suggested templates and criteria for implementing Service Offerings and Agreements (SOA) processes. - Explanation of the more abstract ITIL concepts to improve understanding. - Review questions to assist in the understanding of the various SOA concepts. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, should do at least as well as the first edition, which is a bestseller.
Download or read book Itil V3 Service Capability Soa Certification Exam Preparation Course in a Book for Passing the Itil V3 Service Capability Soa Exam written by Ivanka Menken and published by . This book was released on 2009 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: This self-study exam preparation guide for the ITIL V3 Service Capability SOA certification exam contains everything you need to test yourself and pass the Exam, including all the processes, and inputs and outputs. Exam topics are covered and insider secrets, complete explanations of all ITIL V3 subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of ITIL V3 concepts and prepare you for exam success on the first attempt are provided. Can you imagine valuing a book so much that you send the author a "Thank You" letter? Tens of thousands of people understand why the material by The Art of Service is a worldwide best-seller. Is it their years of ITIL experience? The endless hours of ongoing research? The interviews with those who failed the exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure you don't waste a single minute of your time studying any more than you absolutely have to? Actually, it's all of the above. This book includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the ITIL V3 Service Capability SOA exam on your FIRST try. Done the ITIL V3 Service Capability SOA course, up to speed with the theory? Buy this. Read it. And Pass the ITIL V3 Service Capability SOA Exam.
Download or read book Service Offerings and Agreements ITIL 2011 Itermediate Capability Handbook pack Of 10 written by AXELOS and published by . This book was released on 2014-10-31 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
Download or read book Service offerings and agreements ITIL V3 intermediate capability handbook written by Alison Cartlidge and published by The Stationery Office. This book was released on 2010-11-08 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
Download or read book Itil V3 Service Offerings and Agreements Soa Full Certification Online Learning and Study Book Course written by Ivanka Menken and published by . This book was released on 2009 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of this book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL v3 SOA Certificate. Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Course Description: This online learning course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Service Offerings and Agreements. Learning Objectives: At the end of this course, the learner will gain competencies in: * Understanding Service Management as a Practice, and how the processes within Service Offerings and Agreements support the Service Lifecycle * Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes * The activities, methods and functions used in each of the Service Offerings and Agreements processes * The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence * How to measure Service Offerings and Agreements performance * The importance of IT Security and how it supports Service Offerings and Agreements * Understanding technology and implementation requirements in support of Service Offerings and Agreements * The challenges, critical success factors and risks related with Service Offerings and Agreements As well as preparing participants for the exam. Pre-requisites: ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Service Offerings and Agreements book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination. This program is an eLearning Program, your access details to the elearning course are in the book. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL v3 SOA and paves the way to ITIL v3 Expert Certification, should do at least as well as the first edition, which is a bestseller.
Download or read book ITIL V3 Service Offerings and Agreements SOA Full Certification Online Learning and Study Book Course written by Ivanka;Malone Menken (Tim;Blokdijk, Gerard) and published by . This book was released on 2009 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Service Offerings and Agreements SOA Full Certification Online Learning and Study Book Course written by Ivanka Menken and published by . This book was released on 2009 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Course Description: This online learning course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Service Offerings and Agreements. Learning Objectives: At the end of this course, the learner will gain competencies in: * Understanding Service Management as a Practice, and how the processes within Service Offerings and Agreements support the Service Lifecycle * Knowing the important role of Service Offerings and Agreements inservice provision and understanding of how the in-scope processes interact with other Service Lifecycle processes * The activities, methods and functions used in each of the Service Offerings and Agreements processes * The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence * How to measure Service Offerings and Agreements performance * The importance of IT Security and how it supports Service Offerings and Agreements * Understanding technology and implementation requirements in support of Service Offerings and Agreements * The challenges, critical success factors and risks related with Service Offerings and Agreements As well as preparing participants for the exam. Pre-requisites: ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Service Offerings and Agreements book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Service Offerings and Agreements Book * Exercises + Answers * Mock Exam questions
Download or read book ITIL Service Offerings and Agreements SOA Full Certification Online Learning and Study Book Course the ITIL Intermediate SOA Capability Complete Certification Kit Third Edition written by Ivanka Menken and published by . This book was released on 2011 with total page 488 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first and second edition of this book and its accompanying eLearning course are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL SOA Certificate. Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course; you are out of touch with your work for 5 days and including the course fee: the costs are insurmountable. Take the online learning option instead and study at your own pace. Course Description: This online learning course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate Service Offerings and Agreements. Learning Objectives: At the end of this course, the learner will gain competencies in: * Understanding Service Management as a Practice, and how the processes within Service Offerings and Agreements support the Service Lifecycle * Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes * The activities, methods and functions used in each of the Service Offerings and Agreements processes * The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence * How to measure Service Offerings and Agreements performance * The importance of IT Security and how it supports Service Offerings and Agreements * Understanding technology and implementation requirements in support of Service Offerings and Agreements * The challenges, critical success factors and risks related with Service Offerings and Agreements Pre-requisites: ITIL Foundation Certificate, it is highly recommended that you read the Service Offerings and Agreements book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Service Offerings and Agreements Book * Exercises + Answers * Mock Exam questions Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL SOA and paves the way to ITIL Expert Certification, should do at least as well as the first and second edition, which are bestsellers.
Download or read book Planning protection and optimization ITIL V3 intermediate capability handbook written by George Kinnear and published by The Stationery Office. This book was released on 2010-11-08 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.
Download or read book Itil V3 Service Capability Ppo Planning Protection and Optimization of It Services Best Practices Study and Implementation Guide written by Ivanka Menken and published by . This book was released on 2009 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book centers on the ability of an IT organization to deliver and support IT services on a day to day basis. The focus is on practical aspects of the ITIL v3 Service Lifecycle and processes associated with Planning, Protection and Optimization which ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk. This book covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines. It provides in-depth knowledge of the ITIL® PPO areas: Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Demand Management, Risk Management and Continual Service Improvement. Planning, Protection and Optimization Best Practices is designed to complement the certified ITIL V3 Capability Programs for IT Service Management. This book focuses on describing the industry best practices for the Planning, Protection and Optimization of IT Services, including: Introduction and Overview * Planning, Protection and Optimization in the context of the Service Lifecycle * The Service value proposition * Role of processes in Service Management * How Service Management creates business value Core Planning, Protection and Optimization Processes: Capacity Management * Conducting capacity management to contribute to quality assurance * Purpose, goals and objectives * Delivering against Service Level targets * Meeting cost and time constraints * Activities, methods and techniques * Fit-for-purpose and fit-for-use Availability Management * Contributing to quality for fit-for-purpose and fit-for-use services * Scope of the process * Enabling Availability Management through activities, methods and techniques * How Availability Management creates business value * Triggers, input and output to other processes * Establishing metrics to ensure process quality IT Service Continuity Management (ITSC) * Ensuring quality assurance when introducing services through effective ITSC management * Illustrating the main activities * Managing risks * Planning for recovery * Policies and principles * Challenges and critical success factors Information Security Management * Analyzing how Information Security Management contributes to quality assurance for new services * Aligning IT security with business security * Ensuring confidentiality, integrity and availability * How Information Security Management generates business value * Activities, methods and techniques * Key metrics to measure success Demand Management * Purpose, goals and objectives * Influencing customer demand * Coupling capacity with demand * Activities, methods and techniques Risk Management * Risks relative to the Planning, Protection and Optimization process management * Identifying the challenges, critical success factors and risks related to the other processes * The risks directly related with Service Design * How risks relate to the practice elements of Planning, Protection and Optimization Roles and Responsibilities * Capacity management * Availability management * IT Service Continuity management * Information Security management Technology and Implementation Considerations * Generic requirements and evaluation criteria * Special technology functions and features related to Planning, Protection and Optimization * Good practices for implementation * Determining the evaluation criteria for technology and process implementation * Challenges, critical success factors and risks * Considerations for planning and implementing Service Management technologies Common Service Activities * Analyzing operations performed in day-to-day activities * The maturity model of technology management * Aligning operations with the overall service and process objectives * Service monitoring and control Continual Service Improvement * Implementing an effective CSI program * CSI in respect to organizational change * Best practice elemen
Download or read book Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook single Copy written by Axelos and published by . This book was released on 2014-10-31 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
Download or read book ITIL V3 Service Capability OSA Operational Support and Analysis of IT Services Best Practices Study and Implementation Guide written by Emereo Pty Limited and published by . This book was released on 2008-11 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book centers on the ability of an IT organization to deliver and support IT services on a day to day basis. The focus is on effectively monitoring events, and responding to user requests, minimizing the impact of incidents, and identifying and proactively resolving underlying problems. This book covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines. It provides in-depth knowledge of the ITIL OSA areas: Change Management, Event Management, Incident Management, Request Management, Problem Management, Access Management, Service Desk, Technical Management, IT Operations Management and Application Management. Operational Support and Analysis Best Practices is designed to complement the certified ITIL V3 Capability Programs for IT Service Management. This book focuses on describing the industry best practices for the Operational Support and Analysis of IT Services, including: [ Service Management as a Practice [ Service Operation Principals [ The Processes pertaining to Operational Support and Analysis across the Service Lifecycle [ Specific emphasis on the Service Operation Lifecycle processes and roles included in: [ Event Management which defines any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of an IT service [ Incident Management which has the capability to bring services back to normal operations as soon as possible, according to agreed service levels [ Request Fulfilment which fulfils a request providing quick and effective access to standard services which business staff can use toimprove their productivity or the quality of business services and products [ Problem Management which prevents problems and resulting Incidents from happening, to eliminate recurring Incidents and to minimize the impact of Incidents that cannot be prevented [ Access Management which grants authorized users the right to use a service, while preventing access to non-authorized users [ Operational activities of processes covered in other Lifecycle phases such as: [ Change Management [ Service Asset and Configuration Management [ Release and Deployment Management [ Capacity Management [ Availability Management [ Knowledge Management [ Financial Management for IT Services, and [ IT Service Continuity Management [ Organizing for Service Operation which describe functions to be performed within the Service Operation and Support such as Service Desk, Technical Management, IT Operations Management and Application Management [ Service Operations and Support Service Operation roles and responsibilities [ Technology and Implementation Considerations The information provided in this book is based on version 3 of the ITIL framework, predominantly focusing on the volume of Service Operations. Other guidance provided includes: [Example template for incident records/tickets. [Suggested criteria for implementing Operational Support and Analysis (OSA) processes. [Explanation of the more abstract ITIL concepts to improve understanding. [Review questions to assist study for the ITIL OSA exam.
Download or read book The ITIL v3 Basics written by Anurag Thakur and published by Arth-Excel. This book was released on 2018-11-15 with total page 121 pages. Available in PDF, EPUB and Kindle. Book excerpt: Modern day IT Services and its subsequent businesses are going through a vast range of changes. These are changes in either demand or the way technology is evolved in the day to day life. IT Industry has been through the phases from business-oriented units to end-user-oriented services. If we look into the history of the IT industry, then we do not need not go beyond the 20th century. It was a UK government initiative that started one of the first frameworks to enhance capacities delivered by IT industry. ITIL® should be given credit for how the IT development work is conducted in today's scenario. When the UK government implemented this framework in general IT practices, the IT work was done for the end users but with a focus towards the businesses. The enhancements in industry ensured that innovations are part of the industry but now the focus is moved from a phase to other. Today, a consumer holds the maximum power to influence biggest business decisions. Until a few years ago, the IT industry had a life that focussed on what requirements clients are looking to fulfill with. Now clients have to sustain that trend and add a separate set that talks about their product's end users. Infrastructure as a Service (IaaS), Software as a Service (SaaS), Platform as a Service (PaaS) etc came to existence as these gave an idea to address end-users expectations directly even when serving the client. There are other project management frameworks that assist organisations developing their processes but ITIL has a unique advantage as it guides on not only setting up the process but to add a flavor of the service industry. I am trying to put all my professional experiences and knowledge earned through the trainings in this book. Wish you all a Happy Learning time!
Download or read book Itil V3 Service Capability Osa written by Gerard Blokdijk and published by . This book was released on 2009 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting to ITIL v3 OSA. This book centers on the ability of an IT organization to deliver and support IT services on a day to day basis. The focus is on effectively monitoring events, and responding to user requests, minimizing the impact of incidents, and identifying and proactively resolving underlying problems. This book covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines. It provides in-depth knowledge of the ITIL OSA areas: Change Management, Event Management, Incident Management, Request Management, Problem Management, Access Management, Service Desk, Technical Management, IT Operations Management and Application Management. Operational Support and Analysis Best Practices is designed to complement the certified ITIL V3 Capability Programs for IT Service Management. This book focuses on describing the industry best practices for the Operational Support and Analysis of IT Services, including: ¢ Service Management as a Practice ¢ Service Operation Principals ¢ The Processes pertaining to Operational Support and Analysis across the Service Lifecycle ¢ Specific emphasis on the Service Operation Lifecycle processes and roles included in: ¢ Event Management which defines any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of an IT service ¢ Incident Management which has the capability to bring services back to normal operations as soon as possible, according to agreed service levels ¢ Request Fulfilment which fulfils a request providing quick and effective access to standard services which business staff can use to improve their productivity or the quality of business services and products ¢ Problem Management which prevents problems and resulting Incidents from happening, to eliminate recurring Incidents and to minimize the impact of Incidents that cannot be prevented ¢ Access Management which grants authorized users the right to use a service, while preventing access to non-authorized users ¢ Operational activities of processes covered in other Lifecycle phases such as: ¢ Change Management ¢ Service Asset and Configuration Management ¢ Release and Deployment Management ¢ Capacity Management ¢ Availability Management ¢ Knowledge Management ¢ Financial Management for IT Services, and ¢ IT Service Continuity Management ¢ Organizing for Service Operation which describe functions to be performed within the Service Operation and Support such as Service Desk, Technical Management, IT Operations Management and Application Management ¢ Service Operations and Support Service Operation roles and responsibilities ¢ Technology and Implementation Considerations The information provided in this book is based on version 3 of the ITIL framework, predominantly focusing on the volume of Service Operations. Other guidance provided includes: ¢Example template for incident records/tickets. ¢Suggested criteria for implementing Operational Support and Analysis (OSA) processes. ¢Explanation of the more abstract ITIL concepts to improve understanding. ¢Review questions to assist study for the ITIL OSA exam. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, should do at least as well as the first edition, which is a bestseller.
Download or read book Itil V3 Service Capability Ppo written by Ivanka Menken and published by . This book was released on 2009 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to ITIL v3 PPO. This book centers on the ability of an IT organization to deliver and support IT services on a day to day basis. The focus is on practical aspects of the ITIL v3 Service Lifecycle and processes associated with Planning, Protection and Optimization which ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk. This book covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines. It provides in-depth knowledge of the ITIL PPO areas: Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Demand Management, Risk Management and Continual Service Improvement. Planning, Protection and Optimization Best Practices is designed to complement the certified ITIL V3 Capability Programs for IT Service Management. This book focuses on describing the industry best practices for the Planning, Protection and Optimization of IT Services, including: - Introduction and Overview - Core Planning, Protection and Optimization Processes: Capacity Management - Availability Management - IT Service Continuity Management (ITSe - Information Security Management - Demand Management - Risk Management - Roles and Responsibilities - Technology and Implementation Considerations - Common Service Activities - Continual Service Improvement The information provided in this book is based on version 3 of the ITIL framework, Other guidance provided includes: * Example templates. * Suggested criteria for implementing Planning, Protection and Optimization (PPO) processes. * Explanation of the more abstract ITIL concepts to improve understanding. * Review questions to assist study for the ITIL PPO exam. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book should do at least as well as the first edition, which is a bestseller.
Download or read book ITIL V3 Planning to Implement Service Management written by Colin Rudd and published by The Stationery Office. This book was released on 2010 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook provides advice and guidance to organisations considering implementing service management. It features a six-step process to planning service management implementation; relationships, roles, organisation & structure and enablers and blockers to successful service management.
