Download or read book Engineering and Management of IT based Service Systems written by Manuel Mora and published by Springer Science & Business Media. This book was released on 2013-10-19 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Intelligent Decision-Making Support Systems (i-DMSS) are specialized IT-based systems that support some or several phases of the individual, team, organizational or inter-organizational decision making process by deploying some or several intelligent mechanisms. This book pursues the following academic aims: (i) generate a compendium of quality theoretical and applied contributions in Intelligent Decision-Making Support Systems (i-DMSS) for engineering and management IT-based service systems (ITSS); (ii) diffuse scarce knowledge about foundations, architectures and effective and efficient methods and strategies for successfully planning, designing, building, operating, and evaluating i-DMSS for ITSS, and (iii) create an awareness of, and a bridge between ITSS and i-DMSS academicians and practitioners in the current complex and dynamic engineering and management ITSS organizational. The book presents a collection of 11 chapters referring to relevant topics for both IT service systems and i-DMSS including: problems of selection of IT service providers, optimization of supply chain systems, IT governance decisions, clinical decision support, dynamic user-interface adaptation, re-engineering of processes, and generic decision problems. Advanced IT technologies used in some chapters are: fuzzy multi-criteria mechanisms, semantic processing, data mining processing, and rough sets. Other chapters report traditional DSS mechanisms but used or suggested to be used in innovative mode for IT service engineering and management tasks.

Download or read book The Service Catalog written by Mark O'Loughlin and published by Van Haren. This book was released on 2010-07-13 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.

Download or read book Service operation written by Great Britain. Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Download or read book Agile Application Lifecycle Management written by Bob Aiello and published by Addison-Wesley Professional. This book was released on 2016-06-01 with total page 814 pages. Available in PDF, EPUB and Kindle. Book excerpt: Integrate Agile ALM and DevOps to Build Better Software and Systems at Lower Cost Agile Application Lifecycle Management (ALM) is a comprehensive development lifecycle that encompasses essential Agile principles and guides all activities needed to deliver successful software or other customized IT products and services. Flexible and robust, Agile ALM offers “just enough process” to get the job done efficiently and utilizes the DevOps focus on communication and collaboration to enhance interactions among all participants. Agile Application Lifecycle Management offers practical advice and strategies for implementing Agile ALM in your complex environment. Leading experts Bob Aiello and Leslie Sachs show how to fully leverage Agile benefits without sacrificing structure, traceability, or repeatability. You’ll find realistic guidance for managing source code, builds, environments, change control, releases, and more. The authors help you support Agile in organizations that maintain traditional practices, conventional ALM systems, or siloed, non-Agile teams. They also show how to scale Agile ALM across large or distributed teams and to environments ranging from cloud to mainframe. Coverage includes Understanding key concepts underlying modern application and system lifecycles Creating your best processes for developing your most complex software and systems Automating build engineering, continuous integration, and continuous delivery/deployment Enforcing Agile ALM controls without compromising productivity Creating effective IT operations that align with Agile ALM processes Gaining more value from testing and retrospectives Making ALM work in the cloud, and across the enterprise Preparing for the future of Agile ALM Today, you need maximum control, quality, and productivity, and this guide will help you achieve these capabilities by combining the best practices found in Agile ALM, Configuration Management (CM), and DevOps.

Download or read book Effective Cybersecurity written by William Stallings and published by Addison-Wesley Professional. This book was released on 2018-07-20 with total page 1081 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Practical, Comprehensive Guide to Applying Cybersecurity Best Practices and Standards in Real Environments In Effective Cybersecurity, William Stallings introduces the technology, operational procedures, and management practices needed for successful cybersecurity. Stallings makes extensive use of standards and best practices documents that are often used to guide or mandate cybersecurity implementation. Going beyond these, he offers in-depth tutorials on the “how” of implementation, integrated into a unified framework and realistic plan of action. Each chapter contains a clear technical overview, as well as a detailed discussion of action items and appropriate policies. Stallings offers many pedagogical features designed to help readers master the material: clear learning objectives, keyword lists, review questions, and QR codes linking to relevant standards documents and web resources. Effective Cybersecurity aligns with the comprehensive Information Security Forum document “The Standard of Good Practice for Information Security,” extending ISF’s work with extensive insights from ISO, NIST, COBIT, other official standards and guidelines, and modern professional, academic, and industry literature. • Understand the cybersecurity discipline and the role of standards and best practices • Define security governance, assess risks, and manage strategy and tactics • Safeguard information and privacy, and ensure GDPR compliance • Harden systems across the system development life cycle (SDLC) • Protect servers, virtualized systems, and storage • Secure networks and electronic communications, from email to VoIP • Apply the most appropriate methods for user authentication • Mitigate security risks in supply chains and cloud environments This knowledge is indispensable to every cybersecurity professional. Stallings presents it systematically and coherently, making it practical and actionable.

Download or read book ITIL Practitioner Guidance written by and published by . This book was released on 2016 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

Download or read book Cisco Networks written by Chris Carthern and published by Apress. This book was released on 2015-11-27 with total page 856 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a concise one-stop desk reference and synopsis of basic knowledge and skills for Cisco certification prep. For beginning and experienced network engineers tasked with building LAN, WAN, and data center connections, this book lays out clear directions for installing, configuring, and troubleshooting networks with Cisco devices. The full range of certification topics is covered, including all aspects of IOS, NX-OS, and ASA software. The emphasis throughout is on solving the real-world challenges engineers face in configuring network devices, rather than on exhaustive descriptions of hardware features. This practical desk companion doubles as a comprehensive overview of the basic knowledge and skills needed by CCENT, CCNA, and CCNP exam takers. It distills a comprehensive library of cheat sheets, lab configurations, and advanced commands that the authors assembled as senior network engineers for the benefit of junior engineers they train, mentor on the job, and prepare for Cisco certification exams. Prior familiarity with Cisco routing and switching is desirable but not necessary, as Chris Carthern, Dr. Will Wilson, Noel Rivera, and Richard Bedwell start their book with a review of the basics of configuring routers and switches. All the more advanced chapters have labs and exercises to reinforce the concepts learned. This book differentiates itself from other Cisco books on the market by approaching network security from a hacker’s perspective. Not only does it provide network security recommendations but it teaches you how to use black-hat tools such as oclHashcat, Loki, Burp Suite, Scapy, Metasploit, and Kali to actually test the security concepts learned. Readers of Cisco Networks will learn How to configure Cisco switches, routers, and data center devices in typical corporate network architectures The skills and knowledge needed to pass Cisco CCENT, CCNA, and CCNP certification exams How to set up and configure at-home labs using virtual machines and lab exercises in the book to practice advanced Cisco commands How to implement networks of Cisco devices supporting WAN, LAN, and data center configurations How to implement secure network configurations and configure the Cisco ASA firewall How to use black-hat tools and network penetration techniques to test the security of your network

Download or read book CCNP Routing and Switching TSHOOT 300 135 Official Cert Guide written by Raymond Lacoste and published by Cisco Press. This book was released on 2014-11-07 with total page 3223 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for exam success. They are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your certification exam. Master Cisco CCNP TSHOOT 300-135 exam topics Assess your knowledge with chapter-opening quizzes Review key concepts with exam preparation tasks This is the eBook edition of the CCNP Routing and Switching TSHOOT 300-135 Official Cert Guide. This eBook does not include the companion CD-ROM with practice exam that comes with the print edition. CCNP Routing and Switching TSHOOT 300-115 Official Cert Guide from Cisco Press enables you to succeed on the exam the first time and is the only self-study resource approved by Cisco. Expert instructor Raymond Lacoste shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. This complete, official study package includes A test-preparation routine proven to help you pass the exam Do I Know This Already? quizzes, which enable you to decide how much time you need to spend on each section Chapter-ending exercises, which help you drill on key concepts you must know thoroughly A trouble ticket chapter that explores 10 additional network failures and the approaches you can take to resolve the issues presented A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies Study plan suggestions and templates to help you organize and optimize your study time Well regarded for its level of detail, study plans, assessment features, challenging review questions and exercises, this official study guide helps you master the concepts and techniques that ensure your exam success. CCNP Routing and Switching TSHOOT 300-115 Official Cert Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com. The official study guide helps you master topics on the CCNP R&S TSHOOT 300-135 exam, including how to troubleshoot: Device performance VLANs, Trunks, and VTP STP and Layer 2 Etherchannel Inter-VLAN routing and Layer 3 Etherchannel Switch security HSRP, VRRP, GLBP IPv4 and IPv6 addressing IPv4/IPv6 routing and GRE tunnels RIPv2, RIPng, EIGRP, and OSPF Route maps, policy-based routing, and route redistribution BGP Management protocols, tools, and access

Download or read book Become ITIL Foundation Certified in 7 Days written by Abhinav Krishna Kaiser and published by Apress. This book was released on 2016-12-30 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample questions, as well as FAQs on ITIL. All this will prepare you for the examination and give you the knowledge required to pass with flying colors. After using Become ITIL Foundation Certified in 7 Days and earning the ITIL Foundation certification, you'll be well placed to get the career you always wanted. What You Will Learn Gain ITIL basics – the entire syllabus designed of the ITIL Foundation certification Obtain a deep-rooted understanding of ITIL topics and not textbook knowledge Prepare for the ITIL Foundation examination Sort out career-related queries and decide whether ITIL will aid your career Who This Book Is For IT professionals from the IT services industry are the primary audience.

Download or read book Service transition written by and published by The Stationery Office. This book was released on 2007-05-30 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication offers guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.

Download or read book ITIL 4 Managing Professional written by Axelos and published by . This book was released on 2020 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. --

Download or read book ITIL Foundation ITIL written by The Stationery Office and published by Stationery Office Books (TSO). This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

Download or read book CCNP Enterprise Advanced Routing ENARSI 300 410 Official Cert Guide written by Raymond Lacoste and published by Cisco Press. This book was released on 2020-02-24 with total page 2073 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trust the best selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for exam success. They are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your certification exam. Master Cisco CCNP ENARSI exam topics Assess your knowledge with chapter-opening quizzes Review key concepts with exam preparation tasks This is the eBook edition of the CCNP Enterprise Advanced Routing ENARSI 300-410 Official Cert Guide. This eBook does not include access to the Pearson Test Prep practice exams that comes with the print edition. CCNP Enterprise Advanced Routing ENARSI 300-410 Official Cert Guide from Cisco Press allows you to succeed on the exam the first time and is the only self-study resource approved by Cisco. Expert authors Raymond Lacoste and Brad Edgeworth share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. This complete study package includes A test-preparation routine proven to help you pass the exams Do I Know This Already? quizzes, which allow you to decide how much time you need to spend on each section Chapter-ending exercises, which help you drill on key concepts you must know thoroughly Practice exercises that help you enhance your knowledge More than 60 minutes of video mentoring from the author A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies Study plan suggestions and templates to help you organize and optimize your study time Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that ensure your exam success. This official study guide helps you master all the topics on the CCNP Enterprise Advanced Routing ENARSI exam, including Layer 3 technologies, including IPv4/IPv6 routing, EIGRP, OSPF, and BGP VPN services, including MPLS Layer 3 VPNs and DMVPN Infrastructure security, including ACLs, AAA, uRPF, CoPP, and IPv6 first hop security features Infrastructure services, including syslog, SNMP, IP SLA, Object Tracking, NetFlow, Flexible NetFlow, and more

Download or read book ITIL Service Strategy written by Great Britain. Cabinet Office and published by Stationery Office/Tso. This book was released on 2011 with total page 483 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

Download or read book COBIT 5 written by ISACA (Serving IT Governance Professionals) and published by ISACA. This book was released on 2013 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide details an approach to undertaking IT process assessments based on the COBIT 5 Process Assessment Model or PAM. Included in this guide are sufficient information from the COBIT PAM and a full self-assessment template to simplify the self-assessment process.

Download or read book System Center 2012 Configuration Manager SCCM Unleashed written by Kerrie Meyler and published by Sams Publishing. This book was released on 2012-07-16 with total page 1360 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the comprehensive reference and technical guide to Microsoft System Center Configuration Manager 2012. A team of expert authors offers step-by-step coverage of related topics in every feature area, organized to help IT professionals rapidly optimize Configuration Manager 2012 for their requirements, and then deploy and use it successfully. The authors begin by introducing Configuration Manager 2012 and its goals, and explaining how it fits into the broader System Center product suite. Next, they fully address planning, design, and implementation. Finally, they systematically cover each of Configuration Manager 2012's most important feature sets, addressing issues ranging from configuration management to software distribution. Readers will learn how to use Configuration Manager 2012's user-centric capabilities to provide anytime/anywhere services and software, and to strengthen both control and compliance. The first book on Configuration Manager 2012, System Center Configuration Manager 2012 Unleashed joins Sams' market-leading series of books on Microsoft's System Center product suite: books that have achieved go-to status amongst IT implementers and administrators worldwide.

Download or read book Become ITIL 4 Foundation Certified in 7 Days written by Abhinav Krishna Kaiser and published by Apress. This book was released on 2020-11-26 with total page 453 pages. Available in PDF, EPUB and Kindle. Book excerpt: Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts. The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the topics included in the foundation certification exam syllabus and includes new sections on ITIL's guiding principles, service value chain, and the four dimensions of service management. Also included are the concepts, processes, and philosophies used in DevOps programs and projects. ITIL and DevOps concepts are explained with relevant examples. By the time you finish this book, you will have a complete understanding of ITIL 4 and will be ready to take the ITIL 4 Foundation certification exam. You will know the DevOps methodology and how ITIL reinforces the philosophy of shared responsibility and collaboration. Over the course of a week, even while working your day job, you will be prepared to take the exam. What You Will Learn Know the basics of ITIL as you prepare for the ITIL Foundation certification exam Understand ITIL through examples Be aware of ITIL's relevance to DevOps and DevOps concepts Who This Book Is For Professionals from the IT services industry