Download or read book ITIL V2 Plan and Improve IPPI Full Certification Online Learning and Study Book Course written by Ivanka;Malone Menken (Tim;Blokdijk, Gerard) and published by . This book was released on 2009 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book ITIL V2 Support and Restore IPSR Full Certification Online Learning and Study Book Course written by Ivanka Menken and published by . This book was released on 2009 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Trainer Facilitated - on average 5 hours per course and One on One Support - you don't get that in class! Course Description: This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Practitioner Level Certificate Support and Restore (IPSR). Successful implementation of ITIL Support and Restore best practices enables IT departments to increase efficiency, reduce downtime and costs, improve quality and ensure customer satisfaction. In this Online course, you learn how to plan, implement and optimize the Service Desk function and the Incident Management and Problem Management processes. Through extensive workshops, you gain the knowledge and skills required to take the ITIL Practitioner Support and Restore Certification Exam. You'll learn how to: * Prepare for and take the ITIL Practitioner Support and Restore (IPSR) Certification Exam * Plan key activities for the Service Desk and the Incident Management and Problem Management processes * Define the monitoring and reportingof key performance indicators and achievements * Propose continuous improvements for the Support and Restore processes * Organize the relationships between the Support and Restore processes * Monitor and optimize the Support and Restore processes Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentation with trainer audio * The Art of Service Support and Restore Book * Exercises ] Answers * Mock Exam questions The Foundation Certificate in IT Service Management is required to take the IPSR Certification Exam at the end of this course.

Download or read book Itil V2 Release and Control Iprc Full Certification Online Learning and Study Book Course written by Ivanka Menken and published by . This book was released on 2009 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Trainer Facilitated - on average 5 hours per course and One on One Support - you don't get that in class! Course Description: This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Practitioner Level Certificate Release and Control (IPRe. To ensure quality and consistency of the services provided to its customers, IT departments must control what is in the infrastructure and manage how and when changes are made. By effectively implementing the Release and Control processes within an IT infrastructure, this goal can be achieved. Learn Practical techniques in implementing the ITIL disciplines to support the Release and Control phase of the IT service lifecycle, enabling you to develop, implement and manage IPRC processes in your own organization. Learn how to plan, implement and optimize the Change Management, Release Management and Configuration Management processes. Through interactive workshops, with certified trainers you gain the skills necessary to successfully take the ITILPractitioner Release and Control Certification Exam. You'll learn how to: * Prepare for and take the ITIL Practitioner Release and Control (IPRe Certification Exam * Plan key activities for Change Management, Release Management and Configuration Management * Define the monitoring and reporting of key performance indicators and achievements * Propose continuous improvements for the Release and Control processes * Organize the relationships between the Release and Control processes * Monitor and optimize the Release and Control processes Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentation with trainer audio * The Art of Service Release and Control Book * Exercises + Answers * Mock Exam questions The Foundation Certificate in IT Service Management is required to take the IPRC Certification Exam at the end of this course.

Download or read book Itil V2 Agree and Define Ipad Full Certification Online Learning and Study Book Course written by Ivanka Menken and published by . This book was released on 2009 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Trainer Facilitated - on average 5 hours per course and One on One Support - you don't get that in class! Course Description: This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Practitioner Level Certificate Agree and Define (IPAD). Successful implementation of Financial and Service Level Management ensures the timely delivery of agreed IT services and the cost-effective management of IT assets and resources. In this course, you learn how to plan, implement and optimize the Financial and Service Level Management processes. Through extensive workshops, you gain the skills necessary to take the ITIL Practitioner Agree and Define Certification Exam. You'll learn how to: * Prepare for and take the ITIL Practitioner Agree and Define (IPAD) Certification Exam * Plan key activities for the Financial and Service Level Management processes * Define the monitoring and reporting requirements of key performance indicators and achievements * Organize the relationships betweenthe Agree and Define processes * Propose continuous improvements for the Agree and Define processes * Optimize the Agree and Define processes Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentation with trainer audio * The Art of Service Agree and Define Book * Exercises + Answers * Mock Exam questions The Foundation Certificate in IT Service Management is required to take the IPAD Certification Exam at the end of this course.

Download or read book Itil V3 Planning Protection and Optimization Ppo Full Certification Online Learning and Study Book Course written by Ivanka Menken and published by . This book was released on 2009 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Course Description: This online learning course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Planning, Protection and Optimization of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Planning, Protection and Optimization. Learning Objectives: At the end of this course, the learner will gain competencies in: * Plan key activities for the Planning, Protection and Optimization processes in the context of the Service Lifecycle * Attain operational excellence by using the Planning, Protection and Optimization processes, activities and functions * Measure the success of Planning, Protection and Optimization by applying key metrics * Utilize capacity and availability management to realize successful Service Design * Ensure that services are fit-for-purpose and fit-for-use * Identifying and mitigating risks * Apply Continual Service Improvement As well as preparing participants for the exam. Pre-requisites: ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Planning, Protection and Optimization book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Planning, Protection and Optimization Book * Exercises + Answers * Mock Exam questions

Download or read book Itil V3 Planning Protection and Optimization Ppo Full Certification Online Learning and Study Book Course written by Ivanka Menken and published by . This book was released on 2009 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of this book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL v3 PPO Certificate. Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Course Description: This online learning course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Planning, Protection and Optimization of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Planning, Protection and Optimization. Learning Objectives: At the end of this course, the learner will gain competencies in: * Plan key activities for the Planning, Protection and Optimization processes in the context of the Service Lifecycle * Attain operational excellence by using the Planning, Protection and Optimization processes, activities and functions * Measure the success of Planning, Protection and Optimization by applying key metrics * Utilize capacity and availability management to realize successful Service Design * Ensure that services are fit-for-purpose and fit-for-use * Identifying and mitigating risks * Apply Continual Service Improvement As well as preparing participants for the exam. Pre-requisites: ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Planning, Protection and Optimization book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Planning, Protection and Optimization Book * Exercises ] Answers * Mock Exam questions Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL v3 PPO and paves the way to ITIL v3 Expert Certification, should do at least as well as the first edition, which is a bestseller.

Download or read book ITIL Planning Protection and Optimization PPO Full Certification Online Learning and Study Book Course the ITIL Intermediate PPO Capability Complete Certification Kit Third Edition written by Ivanka Menken and published by Emereo Pty Limited. This book was released on 2011 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first and second edition of this book and its accompanying eLearning course are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL PPO Certificate. Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course; you are out of touch with your work for 5 days and including the course fee: the costs are insurmountable. Take the online learning option instead and study at your own pace. Course Description: This online learning course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Planning, Protection and Optimization of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate Planning, Protection and Optimization. Learning Objectives: At the end of this course, the learner will gain competencies in: - Plan key activities for the Planning, Protection and Optimization processes in the context of the Service Lifecycle - Attain operational excellence by using the Planning, Protection and Optimization processes, activities and functions - Measure the success of Planning, Protection and Optimization by applying key metrics - Utilize capacity and availability management to realize successful Service Design - Ensure that services are fit-for-purpose and fit-for-use - Identifying and mitigating risks - Apply Continual Service Improvement Pre-requisites: ITIL Foundation Certificate, it is highly recommended that you read the Planning, Protection and Optimization book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: - Access to presentations with trainer audio - The Art of Service Planning, Protection and Optimization Book - Exercises + Answers - Mock Exam questions Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL PPO and paves the way to ITIL Expert Certification, should do at least as well as the first and second edition, which are bestsellers.

Download or read book ITIL V2 Foundation Complete Certification Kit written by Tim;Menken Malone (Ivanka;Blokdijk, Gerard) and published by . This book was released on 2009 with total page 95 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book ITIL Foundation Exam Study Guide written by Liz Gallacher and published by John Wiley & Sons. This book was released on 2012-08-15 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Download or read book ITIL Practitioner Plan and Improve IPPI All in one Exam Guide and Certification Work Book IT Service Management with Availabilty Management Capacity Management and Disaster Recovery IT Service Continuity Management written by Ivanka Menken and published by Emereo Pty Limited. This book was released on 2008 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the IPPI exam. Written by a renowned IT Service Management expert and ITIL Manager, this guide features complete details on all exam domains. Inside, you'll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. IPPI All-in-One Exam Guide, will not only help you pass the test, but also be your essential on-the-job reference. ITIL Practitioner Plan and Improve (IPPI) (based on ITIL®) covers the essential planning, monitoring and optimizing skills required to qualify as a professional who specializes in the Plan and Improve processes. It covers the Availabilty Management, Capacity Management and Disaster Recovery, IT Service Continuity Management processes. IT Service Management Practitioner: Plan and Improve (based on ITIL®) is aimed at professionals who will participate in managing, organizing and optimizing processes in an IT service organization which has implemented, or started to implement, ITIL®-based Plan and Improve processes. This comprehensive resource is a "must read" for those aspiring to be IPPI certified.

Download or read book Itil Service Manager Exam Preparation Course in a Book for Passing the Itil Service Managers V2 Exam written by Gerard Blokdijk and published by . This book was released on 2009 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL v2 Service Managers Certificate. Dramatically increase your chances of passing the exam with this new book. The ITIL V2 managers program may be superseded in a few years in favor of the ITIL V3 intermediate exams. HOWEVER The reason why you should invest in this book NOW and pass your ITIL V2 Managers exam is that this is the path to save time and money and achieve your ITIL Expert status via the ITIL V2 Managers path. There are various ways to achieve your ITIL Expert status, but the quickest path to get there is via the ITIL V2 Foundation - ITIL V2 Manager - ITIL V2-3 Manager Bridge programs. Especially when you attend a Fast Track program for the ITIL V2 Manager Certificate. So for these savvy IT Professionals here is your ITIL V2 Manager exam Preparation book, loaded with hints and tips, exam questions and answers and the key points from the ITIL theory to help you in your preparation for the ITIL V2 Manager Service Support and Service Delivery exams. Preparing for your ITIL Manager's Exam is a process in itself. You can try and memorize EVERYTHING from your Course, or you can prepare yourself with this book - specifically geared toward you passing your exam. Now - based on years of experience in running ITIL Managers Courses, here is the ultimate ITIL v2 Manager's Exam Preparation Study Guide - so you don't have to create your own study aid. In it you will find detailed factsheets for all processes, mindmaps/table of interprocess relationship for all processes, exam answering tips, as well as a complete practice ITIL Manager Exam for Service Delivery and Service Support, and answering guide. So - you reap from our hard work and years of experience - how effective and efficient is that? This book has everything you will need to do and know to prepare yourself for your ITIL Managers exam. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which paves the way for ITIL Service Managers Certification, should do at least as well as the first edition, which is a bestseller.

Download or read book ITIL V3 MALC Managing Across the Lifecycle Full Certification Online Learning and Study Book Course the ITIL V3 Intermediate MALC Complete Certification Kit written by Ivanka Menken and published by Emereo Pty Limited. This book was released on 2009 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Course Description: This online learning course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Managing Across the Lifecycle of services and service delivery. The main focus of this course is on the MALC process activities and supporting methods and approaches to executing these processes in a practical, hands-on elearning environment. This training is intended to enable the holders of the certificate to apply the practices in Managing Across the Lifecycle of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Managing Across the Lifecycle. You Will Learn How To: * Prepare for and take the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam * Identify key business and management issues in IT Service Management * Manage the planning and implementation of IT Service Management * Implement Strategic Change Management and Risk Management * Handle organizational challenges and assess services The ITIL v3 Intermediate Qualification: Managing Across the Lifecycle focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. This book and course is the final module of the Service Lifecycle and/or Service Capability modules and leads to the ITIL Expert Qualification in IT Service Management. This book and course is valuable for those who want to achieve the ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate. Through extensive activities, you gain knowledge of the overall ITIL Lifecyle and prepare for: * Analyzing, identifying and evaluating the risks involved in Service Management * Producing plans for the implementation and improvement of the Service Lifecycle and relevant processes * Examining methods and output required to conduct a Service Assessment * Taking the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam Pre-requisites: Seventeen credits from the ITIL v2 and v3 qualifications are needed to take the ITIL Certification Exam Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the APMG/EXIN examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Managing Across the Lifecycle Book * Exercises + Answers * Mock Exam questions

Download or read book Release Control and Validation RCV Full Certification Online Learning and Study Book Course written by Ivanka Menken and published by . This book was released on 2009 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Course Description: This intensive interactive course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Release, Control and Validation of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Release, Control and Validation. Learning Objectives: At the end of this course, the learner will gain competencies in: * Understanding Service Management as a Practice, Service Operation principles, purpose and objective * Knowing the important role of Release, Control and Validation in service provision and understanding of howthe in-scope processes interact with other Service Lifecycle processes * The activities, methods and functions used in each of the Release, Control and Validation processes * The application of Release, Control and Validation processes, activities and functions to achieve operational excellence * How to measure Release, Control and Validation performance * The challenges, critical success factors and risks related with Operational Support and Analysis * An in-depth understanding of Change Management, Service Validation and testing, Service Asset and Configuration Management, Knowledge Management, Evaluation, Release and Deployment, Request Fulfilment processes * The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle * Technology and implementation considerations surrounding Release, Control and Validation * Challenges, critical success factors and risks associated with this module As well as preparing participants for the exam. Pre-requisites: ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Release, Control and Validation book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination. This program is an eLearning Program, youraccess details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Release, Control and Validation Book * Exercises + Answers * Mock Exam questions

Download or read book ITIL Practitioner Plan and Improve IPPI All in One Exam Guide and Certification Work Book written by Ivanka;Blokdijk Menken (Gerard) and published by . This book was released on 2009 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book ITIL Intermediate Certification Companion Study Guide written by Helen Morris and published by John Wiley & Sons. This book was released on 2016-03-15 with total page 1476 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.

Download or read book ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam the How to Pass on Your First Try Certification Study Guide written by Ivanka Menken and published by Emereo Pty Limited. This book was released on 2008-10 with total page 117 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dramatically increase your chances of passing the exam with this new book. The ITIL V2 managers program may be superseded in a few years in favor of the ITIL V3 intermediate exams. HOWEVER The reason why you should invest in this book NOW and pass your ITIL V2 Managers exam is that this is the path to save time and money and achieve your ITIL Expert status via the ITIL V2 Managers path. There are various ways to achieve your ITIL Expert status, but the quickest path to get there is via the ITIL V2 Foundation - ITIL V2 Manager - ITIL V2-3 Manager Bridge programs. Especially when you attend a Fast Track program for the ITIL V2 Manager Certificate. So for these savvy IT Professionals here is your ITIL V2 Manager exam Preparation book, loaded with hints and tips, exam questions and answers and the key points from the ITIL theory to help you in your preparation for the ITIL V2 Manager Service Support and Service Delivery exams. Preparing for your ITIL Managers Exam is a process in itself. You can try and memorize EVERYTHING from your Course, or you can prepare yourself with this book - specifically geared toward you passing your exam. Now based on years of experience in running ITIL Managers Courses, here is the ultimate ITIL v2 Managers Exam Preparation Study Guide - so you dont have to create your own study aid. In it you will find detailed factsheets for all processes, mindmaps/table of interprocess relationship for all processes, exam answering tips, as well as a complete practice ITIL Manager Exam for Service Delivery and Service Support, and answering guide. So you reap from our hard work and years of experience how effective and efficient is that? This bookhas everything you will need to do and know to prepare yourself for your ITIL Managers exam.

Download or read book ITIL R FOUNDATION COMP CERTI written by Ivanka Menken and published by Emereo Pty Limited. This book was released on 2016-08-26 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITIL(R) (Information Technology Infrastructure Library) Foundation Complete Certification Course is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. Our 5th Edition of the best-selling course contains a refreshed study guide and online learning program with up to date content from the ITIL V3 2011 Syllabus. Combined with interactive content and exam preparation materials the course will assist you in passing your ITIL Foundation exam on the first attempt. With examples, instructions, and cautionary advice, the ITIL Foundation Complete Certification Course is, to quote numerous of ITIL certified clients, the Gold Standard of ITIL Certification. We've earned this moniker by assisting thousands of students over 15 years by being at the forefront of the ITIL education community. This certification kit contains both the study guide and access to our online program that together provides everything you need to prepare for the ITIL Foundation certification exam, including: Real-world scenarios that describe what you've learned in the context of service solutions. Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions. Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management. Ability to assess what you've learned with challenging ITIL Foundation exam style questions. Presentations that you can view and replay as many times as required in your access period, facilitated by certified ITIL trainers who explain each of the topics and concepts of ITIL. Materials developed on the specific syllabus and exam criteria so that you can be confident in achieving exam success on your first attempt. This new updated edition includes: A section on the new ITIL Practitioner qualification and the important information you need to know. Up to date and interactive content via the eLearning program to facilitate the learning experience. Educational content that strengthens your grasp on the key information you require for the tasks and challenges you will face in the IT sector. The book and course made me confident in sitting the exam, and is the best such book that I've come across. Worth it especially since you have access to the online learning component as well. Highly recommended, I passed in one go! ITIL(R) is a registered trade mark of AXELOS Limited