Download or read book ITIL Small scale Implementation written by Sharon Taylor and published by The Stationery Office. This book was released on 2006-01-26 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supersedes "IT infrastructure practices in small IT units" (1995, ISBN 0113306741).

Download or read book ITIL Small scale Implementation written by and published by . This book was released on 2005 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book ITIL V3 Small scale Implementation written by Sharon Taylor and published by Stationery Office Books (TSO). This book was released on 2009 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL V3 Small-Scale Implementation provides guidance to smaller organizations who wish to implement the ITIL guidance or who are already using it ands wish to improve their IT Service Management. The publication considers the significance of size, the characteristics of small organizations, and how to scale ITIL down for small organizations. Key features: A practical guide to scaling ITIL for use in smaller organizations. Uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions. Supersedes ISBN 9780113309801.

Download or read book The ITSM Process Design Guide written by Donna Knapp and published by J. Ross Publishing. This book was released on 2010-08-15 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.

Download or read book An efficient holistic implementation plan of the ITIL framework version 3 for SMB written by Jochen Höfenstock and published by GRIN Verlag. This book was released on 2009-11-23 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Diploma Thesis from the year 2009 in the subject Computer Science - Commercial Information Technology, grade: 2, Fachhochschule des bfi Wien GmbH (Projektmanagement und Informationstechnik), language: English, abstract: The IT Infrastructure Library (ITIL) framework is a defacto standard for a holistic Service Management approach. In its third version a five stage lifecycle model provides principles, roles, processes and functions next to a plurality of information for the history of a service from the cradle to the grave. Preceding activities ensure an efficient implementation of ITIL framework for different kinds of management systems used by IT departments or service providers for small and medium-sized business (SMB). This master thesis reviews the corresponding theory of ITIL and organisational change management as well as project management methods necessary for ITIL framework implementation. Most small and medium-sized businesses rush into the implementation of ITIL framework because an essential analytic planning was not or ineffectually done. The dependences and coherences between the Service Strategy, Service Design, Service Transition, Service Operation as well as Continual Service Improvement allege how to efficiently implement the holistic ITIL framework. Based on a survey of SMBs experiences and level of organisational maturity this information gets combined and framed in an implementation plan in due consideration of all coherences and dependencies to assure optimum quality of implementation. With such a plan, SMBs are in a position to generate as much as possible achievement compared with an adequate scale of effort. SMB has also the assurance that only the appropriate parts of ITIL framework are affected for its System or Service Management approach. The chain of causation starts with a summary of all five ITIL lifecycle stages and its interfaces next to a survey of SMB’s experiences with such a framework and level of organisational maturity. It ends with an implementation plan based on the participators statements and adequate project management methods for definition of objectives, pinpointing of dependencies, object and work breakdown structures and environment analysis. My major conclusion of this master thesis is that costs saving characteristics of ITIL framework do not appear by ITIL framework implementation. They appear in case of consistent application.

Download or read book Owning ITIL written by Rob England and published by Two Hills Ltd. This book was released on 2009 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essential reading for all decision makers (IT-literate or not) who are presented with an ITIL(r) proposal or asked to oversee or own an ITIL project. It explains, in lay-manager's terms, what ITIL is. It reveals what ITIL is good for, what it is bad at, what to expect. It describes how to ensure an ITIL project succeeds, what to require from the project, and how to measure the results. "Score: 10 out of 10... This is a wonderfully irreverent, but totally authoritative, book... It is a slim manual that seeks to debunk the language and meaning of ITIL and relate it to the practical implementation of IT service management... It's a gem of a book that offers a good perspective on what the ITIL v3 manuals take 5 volumes to cover." (British Computer Society)

Download or read book Managing Electronic Resources written by Prasidh Kumar Mishra and published by Gyan Publishing House. This book was released on 2011 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Contextual Process Digitalization written by Albert Fleischmann and published by Springer Nature. This book was released on 2020-03-30 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book presents an overview and step-by-step explanation of process management. It starts with the individual participants’ perspectives on their work in a process and its structuring and harmonization, and then moves on to its specification in a model and how it is embedded in the organizational and IT environment of the company. Lastly, the book examines the joint processing of instances in the resulting socio-technical systems. A corresponding illustration, which expands with the overview, enables readers to gain a comprehensive understanding of business process management. The book presents various facets of business process management from the perspective of the participants, and introduces a selection of models that have proved useful in practice. The design of such models supports the transition from a more-or-less unstructured or unsatisfactory way of working to a structured process that corresponds to the ideas of the company and its customers. The book is intended for professionals in industry as well as students in the field of business information systems who are looking for guidelines on how to discover, create and implement real-world processes.

Download or read book Intelligence in the Era of Big Data written by Rolly Intan and published by Springer. This book was released on 2015-03-12 with total page 599 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 4th International Conference on Soft Computing, Intelligent Systems, and Information Technology, ICSIIT 2015, held in Bali, Indonesia, in March 2015. The 34 revised full papers presented together with 19 short papers, one keynote and 2 invited talks were carefully reviewed and selected from 92 submissions. The papers cover a wide range of topics related to intelligence in the era of Big Data, such as fuzzy logic and control system; genetic algorithm and heuristic approaches; artificial intelligence and machine learning; similarity-based models; classification and clustering techniques; intelligent data processing; feature extraction; image recognition; visualization techniques; intelligent network; cloud and parallel computing; strategic planning; intelligent applications; and intelligent systems for enterprise, government and society.

Download or read book Utility Communication Networks and Services written by Carlos Samitier and published by Springer. This book was released on 2016-07-29 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: This CIGRE green book begins by addressing the specification and provision of communication services in the context of operational applications for electrical power utilities, before subsequently providing guidelines on the deployment or transformation of networks to deliver these specific communication services. Lastly, it demonstrates how these networks and their services can be monitored, operated, and maintained to ensure that the requisite high level of service quality is consistently achieved.

Download or read book Taming Information Technology written by Eser Kandogan and published by Oxford University Press. This book was released on 2012-09-06 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: Information technology is at the center of modern life. It supports most day-to-day activities: talking on the phone, getting money from an ATM, or working in the office. Whether for work, commerce, or fun, we interact with computers, networks, and databases — all sorts of information technology. How does it work? Certainly, technological advances helped create this world. But what keeps it running? The answer is people. These people — computer system administrators — are the unsung heroes of the modern age. This book, ten years in the making, is the result. It tells the story of system administration through the narratives of real system administrators. It documents dynamic systems of people and machines, of specialists working together to tame hugely complex information technology infrastructures, developing and adapting their own tools and practices over time to create productive work environments. The authors hope Taming Information Technology will lead the way to a future in which the important work of these IT workers is better appreciated, better understood, and better supported.

Download or read book Business Information Systems Workshops written by Witold Abramowicz and published by Springer. This book was released on 2013-10-17 with total page 335 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the four workshops that were organized in conjunction with the International Conference on Business Information Systems, BIS 2013, which took place in Poznań, Poland, in June 2013. BIS workshops give researchers the opportunity to share their preliminary ideas and first experimental results and to discuss research hypotheses with a highly focused audience. The 25 papers in this volume were carefully reviewed and selected from 47 submissions and were revised and extended after the event. The workshop topics covered applications and economics of knowledge-based technologies (AKTB), business and IT alignment (BITA), enterprise systems for higher education (ESHE) and formal semantics for future enterprises (FSFE). In addition, two keynotes as well as ten papers presented at the PhD Symposium are also included in this volume.

Download or read book Securing the Cloud written by Vic (J.R.) Winkler and published by Elsevier. This book was released on 2011-04-21 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: Securing the Cloud is the first book that helps you secure your information while taking part in the time and cost savings of cloud computing. As companies turn to burgeoning cloud computing technology to streamline and save money, security is a fundamental concern. The cloud offers flexibility, adaptability, scalability, and in the case of security - resilience. Securing the Cloud explains how to make the move to the cloud, detailing the strengths and weaknesses of securing a company's information with different cloud approaches. It offers a clear and concise framework to secure a business' assets while making the most of this new technology. This book considers alternate approaches for securing a piece of the cloud, such as private vs. public clouds, SaaS vs. IaaS, and loss of control and lack of trust. It discusses the cloud's impact on security roles, highlighting security as a service, data backup, and disaster recovery. It also describes the benefits of moving to the cloud - solving for limited availability of space, power, and storage. This book will appeal to network and security IT staff and management responsible for design, implementation and management of IT structures from admins to CSOs, CTOs, CIOs and CISOs. Named The 2011 Best Identity Management Book by InfoSec Reviews Provides a sturdy and stable framework to secure your piece of the cloud, considering alternate approaches such as private vs. public clouds, SaaS vs. IaaS, and loss of control and lack of trust Discusses the cloud's impact on security roles, highlighting security as a service, data backup, and disaster recovery Details the benefits of moving to the cloud-solving for limited availability of space, power, and storage

Download or read book ICMLG2016 4th International Conference on Management Leadership and Governance written by Dmitry Vasilenko and Natalia Khazieva and published by Academic Conferences and publishing limited. This book was released on with total page 543 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Implementing ITIL Change and Release Management written by Larry Klosterboer and published by Pearson Education. This book was released on 2008-12-01 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation–a roadmap available nowhere else. Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can’t or won’t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place. This book’s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL–and transform them from a source of frustration into a source of value. Coverage includes Discovering and managing your change and release management requirements Identifying the resources you’ll need to succeed Building comprehensive schedules for executing change/release management projects Moving from planning to real-world implementation Choosing the right tools–or modifying the tools you’ve already invested in Using change/release management to facilitate auditing and ensure compliance Leveraging the full business benefits of mature change/release management processes Covers ITIL version 3

Download or read book Auditing and GRC Automation in SAP written by Maxim Chuprunov and published by Springer Science & Business Media. This book was released on 2013-04-09 with total page 547 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the last few years, financial statement scandals, cases of fraud and corruption, data protection violations, and other legal violations have led to numerous liability cases, damages claims, and losses of reputation. As a reaction to these developments, several regulations have been issued: Corporate Governance, the Sarbanes-Oxley Act, IFRS, Basel II and III, Solvency II and BilMoG, to name just a few. In this book, compliance is understood as the process, mapped not only in an internal control system, that is intended to guarantee conformity with legal requirements but also with internal policies and enterprise objectives (in particular, efficiency and profitability). The current literature primarily confines itself to mapping controls in SAP ERP and auditing SAP systems. Maxim Chuprunov not only addresses this subject but extends the aim of internal controls from legal compliance to include efficiency and profitability and then well beyond, because a basic understanding of the processes involved in IT-supported compliance management processes are not delivered along with the software. Starting with the requirements for compliance (Part I), he not only answers compliance-relevant questions in the form of an audit guide for an SAP ERP system and in the form of risks and control descriptions (Part II), but also shows how to automate the compliance management process based on SAP GRC (Part III). He thus addresses the current need for solutions for implementing an integrated GRC system in an organization, especially focusing on the continuous control monitoring topics. Maxim Chuprunov mainly targets compliance experts, auditors, SAP project managers and consultants responsible for GRC products as readers for his book. They will find indispensable information for their daily work from the first to the last page. In addition, MBA, management information system students as well as senior managers like CIOs and CFOs will find a wealth of valuable information on compliance in the SAP ERP environment, on GRC in general and its implementation in particular.

Download or read book The Executive s Guide to Information Technology written by John Baschab and published by John Wiley & Sons. This book was released on 2007-07-13 with total page 673 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for the The Executive's Guide to Information Technology "This book is important reading. It offers practical, real-world insight and pragmatic no-nonsense approaches for people who have a stake in corporate IT. " --Lynda Applegate, Henry R. Byers Professor of Business Administration, Harvard Business School "Information systems and processes are very important parts of our due diligence assessment of a company--yet the jargon is often more difficult to understand than many foreign languages. Baschab and Piot effectively translate IT into words and concepts that businesspeople can easily understand and act upon. This book is a helpful reference guide for corporate executives and private equity groups of all types." --Neal Aronson, Managing Partner, Roark Capital Group "Business success increasingly depends on effective use of IT. Effective use of IT depends on the kind of in-depth, practical insight in this book. Baschab and Piot provide a pragmatic approach to information systems investment that should be required reading for senior executives and CIOs alike." --Erik Brynjolfsson, Schussel Professor of Management, Director of the Center for Digital Business, MIT "This book should provide valuable guidance for management and technology consultants. The Executive's Guide to Information Technology provides field-proven insight on all important aspects of IT planning and execution, from governance to applications to operations and infrastructure." --Gary J. Fernandes, former vice chairman, EDS, member of the Board of Directors, Computer Associates "Baschab and Piot do a great job of laying out the fundamental issues and challenges that every IT organization faces. More often than not, the issues are not technical in nature, but are a reflection of how the IT and business teams work together to define, execute, and implement new business tools. The threshold issue is leadership. Often it is difficult for business leaders to feel that they have the skills and perspective to provide that leadership on technical projects. The Executive's Guide to Information Technology provides non-technical business leaders a solid framework for engaging with their IT peers." --Tom Nealon, Chief Information Officer, J.C. Penney