Download or read book ITIL Intermediate Operational Support and Analysis Complete Certification Kit written by Scott Tunn and published by . This book was released on 2016-11 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: When we educate people we use less text more images, colorful easy to understand diagrams. Our ITIL(r) Intermediate OSA Complete Certification Kit is the most complete guide for anyone involved in IT operations & support who is aiming to take the ITIL(r) Intermediate OSA exam. Chosen as 1 of 4 suppliers globally by AXELOS to write the RESILIA course (the 6th book of ITIL) we are offering you access to worlds best knowledge, in a simple to understand (less wordy format). All content is up to date to the current syllabus. We offer you this very easy to read book which works hand in glove with our online course perfectly. With examples, instructions, and cautionary advice, our ITIL(r) Intermediate OSA Complete Certification Kit lays out simple easy to understand concepts, so you can easily pass your exam. As the industry standard in terms of People, Process and technology of operational support & analysis, the ITIL(r) Intermediate OSA exam is the most popular entry-level certification, particularly for individuals working in ITSM operational support & analysis. This kit prepares you for the certification exam by offering valuable information on the ITIL(r) framework, ITIL(r) Intermediate OSA certification and IT Service Management Best Practice as a practice. This certification kit contains both the study guide and access to our outstanding online Elearning program that provides you with everything need to prepare for the ITIL(r) Intermediate OSA certification exam, including: - Even more downloads, additional exercises, mock exams, and complimentary files are available via the ELearning portal once you log in. - Scenarios and exercises help you to understand the concepts and describe what you've learned in the context of service solutions. These include thought provoking questions to challenge your thinking and understanding. - Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions. - Access to the owner of the company and course/book author, a certified Expert and author of books and whitepapers who has trained thousands of students around the globe. What other company do you get direct access to the person who owns the company and writes the course ware? - Interactive exercises/quizzes using our innovative quiz software Champions as well as feedback via the online forum. With this purchase you aren't just buying a book, you are buying a book that opens the door to global opportunities in ITSM.

Download or read book ITIL Intermediate Operational Support and Analysis written by Scott Tunn and published by . This book was released on 2016-11-01 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: When we educate people we use less text more images, colorful easy to understand diagrams. Our ITIL(r) Intermediate OSA Complete Certification Kit is the most complete guide for anyone involved in IT operations & support who is aiming to take the ITIL(r) Intermediate OSA exam. Chosen as 1 of 4 suppliers globally by AXELOS to write the RESILIA course (the 6th book of ITIL) we are offering you access to worlds best knowledge, in a simple to understand (less wordy format). All content is up to date to the current syllabus. We offer you this very easy to read book which works hand in glove with our online course perfectly. With examples, instructions, and cautionary advice, our ITIL(r) Intermediate OSA Complete Certification Kit lays out simple easy to understand concepts, so you can easily pass your exam. As the industry standard in terms of People, Process and technology of operational support & analysis, the ITIL(r) Intermediate OSA exam is the most popular entry-level certification, particularly for individuals working in ITSM operational support & analysis. This kit prepares you for the certification exam by offering valuable information on the ITIL(r) framework, ITIL(r) Intermediate OSA certification and IT Service Management Best Practice as a practice. This certification kit contains both the study guide and access to our outstanding online Elearning program that provides you with everything need to prepare for the ITIL(r) Intermediate OSA certification exam, including: - Even more downloads, additional exercises, mock exams, and complimentary files are available via the ELearning portal once you log in. - Scenarios and exercises help you to understand the concepts and describe what you've learned in the context of service solutions. These include thought provoking questions to challenge your thinking and understanding. - Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions. - Access to the owner of the company and course/book author, a certified Expert and author of books and whitepapers who has trained thousands of students around the globe. What other company do you get direct access to the person who owns the company and writes the course ware? - Interactive exercises/quizzes using our innovative quiz software Champions as well as feedback via the online forum.With this purchase you aren't just buying a book, you are buying a book that opens the door to global opportunities in ITSM.

Download or read book ITIL Operational Support and Analysis OSA Full Certification Online Learning and Study Book Course the ITIL Intermediate OSA Capability Complete Certification Kit Third Edition written by Ivanka Menken and published by . This book was released on 2011 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first and second edition of this book and its accompanying eLearning course are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL OSA Certificate. Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Do not pay over $ 3,000.00 for a 5 day class room based course: you are out of touch with your work for 5 days and including the course fee, the costs are insurmountable. Take the online learning option instead and study at your own pace. Course Description: This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate Operational Support and Analysis. Learning Objectives: At the end of this course, the learner will gain competencies in: * Understanding Service Management as a Practice, Service Operation principles, purpose and objective * Knowing the important role of Operational Support and Analysis in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes * The activities, methods and functions used in each of the Operational Support and Analysis processes * The application of Operational Support and Analysis processes, activities and functions to achieve operational excellence * How to measure Operational Support and Analysis performance * The importance of IT Security and how it supports Operational Support and Analysis * Understanding technology and implementation requirements in support of Operational Support and Analysis * The challenges, critical success factors and risks related with Operational Support and Analysis As well as preparing participants for the exam. Pre-requisites: ITIL Foundation Certificate in IT Service Management. It is highly recommended that you read the Operational Support and Analysis book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG examination. This program is an eLearning Program, your access details to the eLearning course are in the book. Program Materials: * Access to presentation with trainer audio * The Art of Service Operational Support and Analysis Book * Exercises + Answers (where applicable) * Mock Exam questions Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL OSA and paves the way to ITIL Expert Certification, should do at least as well as the first and second editions, which are bestsellers.

Download or read book ITIL V3 Operational Support and Analysis OSA Full Certification Online Learning and Study Book Course the ITIL V3 Intermediate OSA Capability Complete Certification Kit written by Ivanka Menken and published by Emereo Pty Limited. This book was released on 2009 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of this book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL v3 OSA Certificate. Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Course Description: This intensive interactive course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Operational Support and Analysis. Learning Objectives: At the end of this course, the learner will gain competencies in: * Understanding Service Management as a Practice, Service Operation principles, purpose and objective * Knowing the important role of Operational Support and Analysis in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes * The activities, methods and functions used in each of the Operational Support and Analysis processes * The application of Operational Support and Analysis processes, activities and functions to achieve operational excellence * How to measure Operational Support and Analysis performance * The importance of IT Security and how it supports Operational Support and Analysis * Understanding technology and implementation requirements in support of Operational Support and Analysis * The challenges, critical success factors and risks related with Operational Support and Analysis As well as preparing participants for the exam. Pre-requisites: ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Operational Support and Analysis book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination. This program is an eLearning Program, your access details to the eLearning course are in the book. Program Materials: * Access to presentation with trainer audio * The Art of Service Operational Support and Analysis Book * Exercises ] Answers (where applicable) * Mock Exam questions

Download or read book ITIL Intermediate Service Transition written by Scott Tunn and published by . This book was released on 2017 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: When we educate people we use less text more images, colorful easy to understand diagrams. Our ITIL(r) Intermediate ST Complete Certification Kit is the most complete guide for anyone involved in IT operations & support who is aiming to take the ITIL(r) Intermediate ST exam. Chosen as 1 of 4 suppliers globally by AXELOS to write the RESILIA course (the 6th book of ITIL) we are offering you access to worlds best knowledge, in a simple to understand (less wordy format). All content is up to date to the current syllabus. We offer you this very easy to read book which works hand in glove with our online course perfectly. With examples, instructions, and cautionary advice, our ITIL(r) Intermediate ST Complete Certification Kit lays out simple easy to understand concepts, so you can easily pass your exam. As the industry standard in terms of People, Process and technology of operational support & analysis, the ITIL(r) Intermediate ST exam is the most popular entry-level certification, particularly for individuals working in ITSM operational support & analysis. This kit prepares you for the certification exam by offering valuable information on the ITIL(r) framework, ITIL(r) Intermediate ST certification and IT Service Management Best Practice as a practice. This certification kit contains both the study guide and access to our outstanding online Elearning program that provides you with everything need to prepare for the ITIL(r) Intermediate ST certification exam, including: - Even more downloads, additional exercises, mock exams, and complimentary files are available via the ELearning portal once you log in. - Scenarios and exercises help you to understand the concepts and describe what you've learned in the context of service solutions. These include thought provoking questions to challenge your thinking and understanding. - Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions. - Access to the owner of the company and course/book author, a certified Expert and author of books and whitepapers who has trained thousands of students around the globe. What other company do you get direct access to the person who owns the company and writes the course ware? - Interactive exercises/quizzes using our innovative quiz software Champions as well as feedback via the online forum. With this purchase you aren't just buying a book, you are buying a book that opens the door to global opportunities in ITSM.

Download or read book Operational Support and Analysis written by Stationery Office and published by . This book was released on 2013-11-04 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available

Download or read book ITIL Intermediate Certification Companion Study Guide written by Helen Morris and published by John Wiley & Sons. This book was released on 2017-09-05 with total page 723 pages. Available in PDF, EPUB and Kindle. Book excerpt: The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. Learn service strategy principles, organization, and implementation Master the central technologies used in IT Service Management Be aware of inherent challenges, risks, and critical success factors Internalize the material covered on all four ITIL exams The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.

Download or read book ITIL Intermediate Certification Companion Study Guide written by Helen Morris and published by John Wiley & Sons. This book was released on 2016-03-15 with total page 1476 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.

Download or read book ITIL V3 MALC Managing Across the Lifecycle Full Certification Online Learning and Study Book Course the ITIL V3 Intermediate MALC Complete Certification Kit written by Ivanka Menken and published by Emereo Pty Limited. This book was released on 2009 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Course Description: This online learning course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Managing Across the Lifecycle of services and service delivery. The main focus of this course is on the MALC process activities and supporting methods and approaches to executing these processes in a practical, hands-on elearning environment. This training is intended to enable the holders of the certificate to apply the practices in Managing Across the Lifecycle of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Managing Across the Lifecycle. You Will Learn How To: * Prepare for and take the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam * Identify key business and management issues in IT Service Management * Manage the planning and implementation of IT Service Management * Implement Strategic Change Management and Risk Management * Handle organizational challenges and assess services The ITIL v3 Intermediate Qualification: Managing Across the Lifecycle focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. This book and course is the final module of the Service Lifecycle and/or Service Capability modules and leads to the ITIL Expert Qualification in IT Service Management. This book and course is valuable for those who want to achieve the ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate. Through extensive activities, you gain knowledge of the overall ITIL Lifecyle and prepare for: * Analyzing, identifying and evaluating the risks involved in Service Management * Producing plans for the implementation and improvement of the Service Lifecycle and relevant processes * Examining methods and output required to conduct a Service Assessment * Taking the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam Pre-requisites: Seventeen credits from the ITIL v2 and v3 qualifications are needed to take the ITIL Certification Exam Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the APMG/EXIN examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Managing Across the Lifecycle Book * Exercises + Answers * Mock Exam questions

Download or read book ITIL Release Control and Validation RCV Full Certification Online Learning and Study Book Course written by Ivanka Menken and published by . This book was released on 2011 with total page 428 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first and second edition of this book and its accompanying eLearning course are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL RCV Certificate. Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. On-demand eLearning: Do not pay over $ 3,000.00 for a 5 day class room based course - you are out of touch with your work for 5 days and including the course fee: the costs are insurmountable: take the online learning option instead and study at your own pace. Course Description: This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate Release, Control and Validation. Learning Objectives: At the end of this course, the learner will gain competencies in: * Understanding Service Management as a Practice, Service Operation principles, purpose and objective * Knowing the important role of Release, Control and Validation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes * The activities, methods and functions used in each of the Release, Control and Validation processes * The application of Release, Control and Validation processes, activities and functions to achieve operational excellence * How to measure Release, Control and Validation performance * The challenges, critical success factors and risks related with Operational Support and Analysis * An in-depth understanding of Change Management, Service Validation and testing, Service Asset and Configuration Management, Knowledge Management, Evaluation, Release and Deployment, Request Fulfilment processes * The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle * Technology and implementation considerations surrounding Release, Control and Validation * Challenges, critical success factors and risks associated with this module Pre-requisites: ITIL v3 Foundation Certificate in IT Service Management. It is highly recommended that you read the Release, Control and Validation book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Release, Control and Validation Book * Exercises + Answers * Mock Exam questions Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL RCV and paves the way to ITIL Expert Certification, should do at least as well as the first edition, which is a bestseller.

Download or read book Release Control and Validation RCV Full Certification Online Learning and Study Book Course written by Ivanka Menken and published by . This book was released on 2009 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Course Description: This intensive interactive course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Release, Control and Validation of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Release, Control and Validation. Learning Objectives: At the end of this course, the learner will gain competencies in: * Understanding Service Management as a Practice, Service Operation principles, purpose and objective * Knowing the important role of Release, Control and Validation in service provision and understanding of howthe in-scope processes interact with other Service Lifecycle processes * The activities, methods and functions used in each of the Release, Control and Validation processes * The application of Release, Control and Validation processes, activities and functions to achieve operational excellence * How to measure Release, Control and Validation performance * The challenges, critical success factors and risks related with Operational Support and Analysis * An in-depth understanding of Change Management, Service Validation and testing, Service Asset and Configuration Management, Knowledge Management, Evaluation, Release and Deployment, Request Fulfilment processes * The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle * Technology and implementation considerations surrounding Release, Control and Validation * Challenges, critical success factors and risks associated with this module As well as preparing participants for the exam. Pre-requisites: ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Release, Control and Validation book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination. This program is an eLearning Program, youraccess details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Release, Control and Validation Book * Exercises + Answers * Mock Exam questions

Download or read book ITIL Service Offerings and Agreements SOA Full Certification Online Learning and Study Book Course the ITIL Intermediate SOA Capability Complete Certification Kit Third Edition written by Ivanka Menken and published by . This book was released on 2011 with total page 488 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first and second edition of this book and its accompanying eLearning course are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL SOA Certificate. Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course; you are out of touch with your work for 5 days and including the course fee: the costs are insurmountable. Take the online learning option instead and study at your own pace. Course Description: This online learning course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate Service Offerings and Agreements. Learning Objectives: At the end of this course, the learner will gain competencies in: * Understanding Service Management as a Practice, and how the processes within Service Offerings and Agreements support the Service Lifecycle * Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes * The activities, methods and functions used in each of the Service Offerings and Agreements processes * The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence * How to measure Service Offerings and Agreements performance * The importance of IT Security and how it supports Service Offerings and Agreements * Understanding technology and implementation requirements in support of Service Offerings and Agreements * The challenges, critical success factors and risks related with Service Offerings and Agreements Pre-requisites: ITIL Foundation Certificate, it is highly recommended that you read the Service Offerings and Agreements book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Service Offerings and Agreements Book * Exercises + Answers * Mock Exam questions Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL SOA and paves the way to ITIL Expert Certification, should do at least as well as the first and second edition, which are bestsellers.

Download or read book Service Offerings and Agreements SOA Full Certification Online Learning and Study Book Course written by Ivanka Menken and published by . This book was released on 2009 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Course Description: This online learning course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Service Offerings and Agreements. Learning Objectives: At the end of this course, the learner will gain competencies in: * Understanding Service Management as a Practice, and how the processes within Service Offerings and Agreements support the Service Lifecycle * Knowing the important role of Service Offerings and Agreements inservice provision and understanding of how the in-scope processes interact with other Service Lifecycle processes * The activities, methods and functions used in each of the Service Offerings and Agreements processes * The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence * How to measure Service Offerings and Agreements performance * The importance of IT Security and how it supports Service Offerings and Agreements * Understanding technology and implementation requirements in support of Service Offerings and Agreements * The challenges, critical success factors and risks related with Service Offerings and Agreements As well as preparing participants for the exam. Pre-requisites: ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Service Offerings and Agreements book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Service Offerings and Agreements Book * Exercises + Answers * Mock Exam questions

Download or read book ITIL Intermediate Release Control and Validation Courseware written by Pelle Rastock and published by Van Haren. This book was released on 2017-03-24 with total page 531 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® Intermediate Release, Control and Validation – 4 days The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and use by lifecycle. The courses within the Service Capability is role-based modules, each with a separate certification. Each course includes a grouping of processes and roles within ITIL is intended to give participants a specific knowledge of the practice and application related to the daily work. You’ll learn You get a deeper understanding of the part of the ITIL framework which deals with testing, validation and deployment of services. The course is aimed primarily at people working actively to plan and execute changes in IT services. You get a deeper understanding of the interaction between the requirements definition, testing and deployment as well as the importance of having a well functioning configuration management. Target group The target group of the ITIL Expert Qualification: Release, Control and Validation is: • Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications. • Individuals who require a deep understanding of ITIL Certificate in Release, Control and Validation processes and how it may be used to enhance the quality of IT service support within an organization. • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme • Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management, who wish to enhance their role-based capabilities. This may include but is not limited to, IT professionals, business managers and business process owners. Exam The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass. Prerequisites Candidates wishing to pass the exam for this qualification must already hold the ITIL Foundation Certificate. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students.

Download or read book ITIL Planning Protection and Optimization PPO Full Certification Online Learning and Study Book Course the ITIL Intermediate PPO Capability Complete Certification Kit Third Edition written by Ivanka Menken and published by Emereo Pty Limited. This book was released on 2011 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first and second edition of this book and its accompanying eLearning course are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL PPO Certificate. Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course; you are out of touch with your work for 5 days and including the course fee: the costs are insurmountable. Take the online learning option instead and study at your own pace. Course Description: This online learning course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Planning, Protection and Optimization of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate Planning, Protection and Optimization. Learning Objectives: At the end of this course, the learner will gain competencies in: - Plan key activities for the Planning, Protection and Optimization processes in the context of the Service Lifecycle - Attain operational excellence by using the Planning, Protection and Optimization processes, activities and functions - Measure the success of Planning, Protection and Optimization by applying key metrics - Utilize capacity and availability management to realize successful Service Design - Ensure that services are fit-for-purpose and fit-for-use - Identifying and mitigating risks - Apply Continual Service Improvement Pre-requisites: ITIL Foundation Certificate, it is highly recommended that you read the Planning, Protection and Optimization book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: - Access to presentations with trainer audio - The Art of Service Planning, Protection and Optimization Book - Exercises + Answers - Mock Exam questions Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL PPO and paves the way to ITIL Expert Certification, should do at least as well as the first and second edition, which are bestsellers.

Download or read book Itil V3 Service Offerings and Agreements Soa Full Certification Online Learning and Study Book Course written by Ivanka Menken and published by . This book was released on 2009 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of this book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL v3 SOA Certificate. Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Course Description: This online learning course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Service Offerings and Agreements. Learning Objectives: At the end of this course, the learner will gain competencies in: * Understanding Service Management as a Practice, and how the processes within Service Offerings and Agreements support the Service Lifecycle * Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes * The activities, methods and functions used in each of the Service Offerings and Agreements processes * The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence * How to measure Service Offerings and Agreements performance * The importance of IT Security and how it supports Service Offerings and Agreements * Understanding technology and implementation requirements in support of Service Offerings and Agreements * The challenges, critical success factors and risks related with Service Offerings and Agreements As well as preparing participants for the exam. Pre-requisites: ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Service Offerings and Agreements book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination. This program is an eLearning Program, your access details to the elearning course are in the book. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL v3 SOA and paves the way to ITIL v3 Expert Certification, should do at least as well as the first edition, which is a bestseller.

Download or read book ITIL Foundation Exam Study Guide written by Liz Gallacher and published by John Wiley & Sons. This book was released on 2012-08-15 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.