Download or read book IT Service Desk Manager Certification Handbook written by Anand Vemula and published by Anand Vemula. This book was released on with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: The "IT Service Desk Manager Certification Handbook" is an essential guide designed to equip aspiring and current IT service desk managers with the knowledge and skills needed to excel in their roles and achieve certification. This comprehensive handbook begins by laying the groundwork for understanding the core principles and best practices of IT service desk management. It covers essential topics such as incident management, problem management, change management, and service level management, providing readers with a solid foundation in IT service delivery processes. One of the key strengths of the handbook is its focus on certification preparation. It provides a detailed overview of the certification exam objectives and offers practical tips and strategies for exam success. Readers will find sample questions, case studies, and exercises designed to reinforce their understanding of key concepts and help them assess their readiness for the exam. Moreover, the handbook goes beyond exam preparation to offer insights into the day-to-day responsibilities and challenges faced by IT service desk managers. It covers topics such as team management, performance metrics, customer satisfaction, and continuous improvement, providing readers with actionable advice for optimizing their service desk operations and delivering exceptional customer service. Throughout the handbook, readers will benefit from real-world examples, best practices, and expert insights from seasoned IT service desk professionals. Case studies illustrate how organizations have successfully implemented IT service desk management principles to drive business value and achieve operational excellence. In addition to its focus on technical skills and knowledge, the handbook emphasizes the importance of soft skills such as communication, leadership, and problem-solving. Readers will learn how to effectively communicate with stakeholders, motivate their teams, and resolve conflicts to create a positive and productive work environment. In summary, the "IT Service Desk Manager Certification Handbook" is a comprehensive resource that covers all aspects of IT service desk management, from foundational principles to advanced certification preparation. Whether you are seeking certification or looking to enhance your skills as an IT service desk manager, this handbook provides the guidance and support you need to succeed in this critical role.
Download or read book The Service Desk Handbook A guide to service desk implementation management and support written by Sanjay Nair and published by IT Governance Ltd. This book was released on 2020-09-15 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs.
Download or read book Help Desk Manager Complete Certification Kit written by Ivanka Menken and published by Eloquent Books. This book was released on 2011 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: - What are the most common mistakes made by Help Desk/Service Desk Managers? - What's the trick to running a call center or help desk that is Great? - How to Create value from a Help Desk standpoint - What help desk and support system you recommend for an IT service department? - How do you measure and report staff and team performance? - What should you look for in a Help Desk/Trouble Ticketing System Regardless of the size, complexity and budget of the IT department, the first and second line support provided by Help Desk staff will play a large part in the satisfaction of customers and users regarding IT services. Placed in an incredibly challenging environment, Help Desk staff are required to apply knowledge and skills to a wide range of ICT systems by managing any request for assistance or support from the user population. To assist an individual seeking employment as a Help Desk Manager, this book aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform. This study guide and its accompanying online learning program book focuses on the high-level practices that are important when managing Help Desk support services, including managing staff and teams, as well as the creation and execution of efficient IT Service Management processes. This certification kit contains both the study guide and access to our online program that together provides everything you need to prepare for the Help Desk Manager certification exam. Contents - Hiring The Right Staff - Topgrading - Coaching: The Topgrading-Based Model - Team Building - Motivating Your Workforce - Conducting Effective Performance Reviews - Staff Retention - It Service Management - The Service Lifecycle - Service Delivery Principles - Service Operation Principles - Service Operation Processes - Selecting / Configuring Help Desk Tools - Review Questions
Download or read book Help Desk Manager Complete Certification Kit written by Tim Malone and published by Emereo Pty Limited. This book was released on 2010 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: - What are the most common mistakes made by Help Desk/Service Desk Managers? - What's the trick to running a call center or help desk that is Great? - How to Create value from a Help Desk standpoint - What help desk and support system you recommend for an IT service department? - How do you measure and report staff and team performance? - What should you look for in a Help Desk/Trouble Ticketing System Regardless of the size, complexity and budget of the IT department, the first and second line support provided by Help Desk staff will play a large part in the satisfaction of customers and users regarding IT services. Placed in an incredibly challenging environment, Help Desk staff are required to apply knowledge and skills to a wide range of ICT systems by managing any request for assistance or support from the user population. To assist an individual seeking employment as a Help Desk Manager, this book aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform. This study guide and its accompanying online learning program book focuses on the high-level practices that are important when managing Help Desk support services, including managing staff and teams, as well as the creation and execution of efficient IT Service Management processes. This certification kit contains both the study guide and access to our online program that together provides everything you need to prepare for the Help Desk Manager certification exam. Contents - Hiring The Right Staff - Topgrading - Coaching: The Topgrading-Based Model - Team Building - Motivating Your Workforce - Conducting Effective Performance Reviews - Staff Retention - It Service Management - The Service Lifecycle - Service Delivery Principles - Service Operation Principles - Service Operation Processes - Selecting / Configuring Help Desk Tools - Review Questions
Download or read book Help Desk Manager written by and published by . This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book IT Technician Certification Handbook written by Anand Vemula and published by Anand Vemula. This book was released on with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: The "IT Technician Certification Handbook" is an essential resource for individuals aspiring to become certified IT professionals. This comprehensive guide covers a wide array of topics crucial for success in the field, including hardware components, operating systems, networking fundamentals, cybersecurity principles, and troubleshooting techniques. Written in a clear and concise manner, the handbook offers in-depth explanations of key concepts, accompanied by practical examples and real-world scenarios to reinforce understanding. Each chapter is structured to provide a systematic approach to learning, starting with foundational knowledge and progressively building up to more advanced topics. One of the key features of the handbook is its focus on preparing readers for industry-standard certification exams. Whether aiming for certifications such as CompTIA A+, Network+, or Cisco CCNA, the handbook provides targeted guidance and practice questions aligned with exam objectives. This ensures that readers not only grasp the theoretical concepts but also develop the practical skills necessary to pass certification exams with confidence. Furthermore, the handbook emphasizes the importance of staying updated with the latest trends and technologies in the ever-evolving IT landscape. With insights into emerging technologies and best practices, readers are equipped to adapt to changing industry demands and excel in their careers. In summary, the "IT Technician Certification Handbook" serves as a comprehensive and practical guide for individuals seeking to embark on a rewarding career in information technology. Whether you're a beginner exploring the fundamentals or a seasoned professional aiming to validate your expertise through certification, this handbook is an indispensable companion on your journey to success in the IT industry.
Download or read book Help Desk Practitioner s Handbook written by Barbara Czegel and published by John Wiley & Sons. This book was released on 2015-05-21 with total page 414 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner's Handbook The only book to address the unique concerns of the huge and growing number of Help Desk analysts, this is your complete guide to becoming a more effective communicator and problem-solver and deriving greater satisfaction from your job. Barbara Czegel, North America's most well-known expert on Help Desk support services and training, uses dozens of fascinating scenarios and real-world examples to illustrate the right (and wrong) ways to handle virtually every situation you can encounter. She arms you with an arsenal of proven tools of the trade, including: * Eleven effective listening habits that improve your ability to solve problems * Techniques for increasing the speed and accuracy of problem resolution * Early warning systems and layered strategies for problem control * Tools for reducing calls and eliminating problems before they occur * A simple, step-by-step process for doing cost justifications * Methods for turning Help Desk interactions into marketing opportunities Visit our Web site at www.wiley.com/compbooks/
Download or read book Ca Service Desk Manager Professional Secrets to Acing the Exam and Successful Finding and Landing Your Next Ca Service Desk Manager Professional Certi written by Gladys Carroll and published by Tebbo. This book was released on 2012-09 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Good solid advice and great strategies in preparing for and passing the CA Service Desk Manager Professional exam, getting interviews and landing the CA Service Desk Manager Professional job. If you have prepared for the CA Service Desk Manager Professional exam - now is the moment to get this book and prepare for passing the exam and how to find and land a CA Service Desk Manager Professional job, There is absolutely nothing that isn't thoroughly covered in the book. It is straightforward, and does an excellent job of explaining some complex topics. There is no reason to invest in any other materials to find and land a CA Service Desk Manager Professional certified job. The plan is pretty simple, buy this book, read it, do the practice questions, get the job. This book figures out ways to boil down critical exam and job landing concepts into real world applications and scenarios. Which makes this book user-friendly, interactive, and valuable as a resource long after students pass the exam. People who teach CA Service Desk Manager Professional classes for a living or for their companies understand the true value of this book. You certainly will too. To Prepare for the exam this book tells you: - What you need to know about the CA Service Desk Manager Professional Certification and exam - Preparation Tips for passing the CA Service Desk Manager Professional Certification Exam - Taking tests The book contains several suggestions on how preparing yourself for an interview. This is an aspect that many people underestimate, whilst having a well-written CV, a personal blog, and possibly a number of past projects is definitively important - there is much more to prepare for. It covers non-technical aspects (how to find a job, resume, behavioral etc.). A 'Must-study' before taking a Tech Interview. To Land the Job, it gives you the hands-on and how-to's insight on - Typical CA Service Desk Manager Professional Careers - Finding Opportunities - the best places to find them - Writing Unbeatable Resumes and Cover Letters - Acing the Interview - What to Expect From Recruiters - How employers hunt for Job-hunters.... and More This book offers excellent, insightful advice for everyone from entry-level to senior professionals. None of the other such career guides compare with this one. It stands out because it: - Explains how the people doing the hiring think, so that you can win them over on paper and then in your interview - Is filled with useful work-sheets - Explains every step of the job-hunting process - from little-known ways for finding openings to getting ahead on the job This book covers everything. Whether you are trying to get your first CA Service Desk Manager Professional Job or move up in the system, you will be glad you got this book. For any IT Professional who aspires to land a CA Service Desk Manager Professional certified job at top tech companies, the key skills that are an absolute must have are having a firm grasp on CA Service Desk Manager Professional This book is not only a compendium of most important topics for your CA Service Desk Manager Professional exam and how to pass it, it also gives you an interviewer's perspective and it covers aspects like soft skills that most IT Professionals ignore or are unaware of, and this book certainly helps patch them. When should you get this book? Whether you are searching for a job or not, the answer is now.
Download or read book Servicing ITSM written by Randy A. Steinberg and published by Trafford Publishing. This book was released on 2013-12 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It's all here--complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. "Many books talk about how to build a service catalog--this book is a service catalog!" "We really struggled to identify and pull our IT services together until we saw this material--it saved us months!" "With this material, we can finally tell the business what IT actually delivers to them!" "A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation!" "One can put together an entire IT service management operation just from the service descriptions in this book!"
Download or read book Support Center Complete Handbook How to Analyze Assess Manage and Deliver Customer Business Needs and Exceed Customer Expectations with Help Desk Support Center and Service Desk written by Ivanka Menken and published by . This book was released on 2009 with total page 614 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Art of Service is the leader in publications, certification and training for IT Service Management help desk, support center, and service desk professionals. Support center analysts provide front line support and act as the primary contact for customers. For this reason, it is important that these help desk professionals provide the highest quality customer care with every interaction. This Support Center Analyst book focuses on strategies for effective customer care and problem resolution, as well as the fundamentals for help desk, support center, and customer support processes and tools, and an introduction to ITIL processes. "Covers every detail, including some missed in other books - This thorough book provides a clear roadmap to designing, implementing and operating a help desk. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement." This book delivers everything for Support staff who want to develop a knowledge and understanding of help desk and support center operations: * How to assess customer business needs and exceed customer expectations * Critical processes and procedures to resolve incidents quickly and consistently * Numerous Support Center Blueprints, templates and checklists * Processes and procedures for Incident, Problem and Service Level Management * Ways to create win-win interactions with customers, management, and team members * An awareness of ITIL processes Table of Contents: Introduction, What Is Itil?, Reasons For Implementation, Implementing Itil, Implementation Of Service Strategy, Implementing Service Design, Implementing Service Transition, Implementing Service Operation, Implementation Of Csi, Case Studies, The It Service Management Itil V3 Benchmark Checklist, Service Strategy - The Practice Of Service Management, Service Design - Service Management As A Practice, Service Transition - Service Management As A Practice, Service Operation - Service Management As A Practice, Continual Service Improvement- Service Management As A Practice, Conclusion, Customer Service, Instant Feedback, Setting The Right Kpis, Customer Service - An Imperative, Golden Rule #1: Put The Customer First, Golden Rule #2: Stay Close To Your Customers, Golden Rule #3: Pay Attention To The Little Details, Conclusion, Five Rules Of Customer Care, Choosing The Right Customer Service Representatives, Significant Points, Nature Of The Work, Work Environment., Training, Other Qualifications, And Advancement, Education And Training., Other Qualifications., Advancement., Employment, Job Outlook, Employment Change., Job Prospects., Projections Data, Earnings, Related Occupations, Differentiating Your Organization Through Customer Focus, The Customer Focus Model, The Customer Focus Approach, Conclusion, Hiring The Best Customer Service Representatives, The Interview And Selection Process, Sample Customer Service Focused Interview Questions, Interviewing, Tips On Interviewing, Checking References, Recording A Profile Of Impressions, Recruiting, Assessing Your Recruitment And Selection Practices, Appendix Sample Customer Service Plan, Acme Customer Service Plan, Background, Executive Order, Principles, Approach/scope, Our Customers, Standards, Process Attributes, Quality Attributes, Organization-wide Standards, Future Efforts, Incident Management Introduction Roadmap, Incident Management Presentation, Supporting Documents, Business Justification Document, Objectives And Goals, Policies Objectives And Goals, Incident Category Definition, Communication Plan, Incident Management Process Flow, Reports Kpi's And Metrics, Incident Ticket Template, Incident Management Process, Implementation And Project Plan, Introduction, Introduction To Service Desk, Introduction To Incident Management...AND MUCH MORE
Download or read book Help Desk Manager Complete Certification Kit Study Book and Elearning Program written by Helen Ayers and published by Emereo Publishing. This book was released on 2016-05-13 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: This self-study Exam preparation guide and its accompanying online course for the Help Desk Manager Certification Exam contains everything you need to test yourself and pass the Exam. All Exam topics are covered and insider secrets, complete explanations of all Help Desk Manager subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of Help Desk Manager concepts and prepare you for Exam success on the first attempt are provided. Included with your purchase: 1. This book 2. eLearning Course Access 3. PDF Course book 4. Exam 5. Upon successful completion of the course and exam, you will receive a personalized certificate Put your knowledge and experience to the test. Achieve Help Desk Manager Certification and accelerate your career with the included Exam. Can you imagine valuing a book and its course so much that you send the author a *Thank You* email? Tens of thousands of people understand why this is a worldwide best-seller. Is it the authors years of experience? The endless hours of ongoing research? The interviews with those who failed the Exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure you don't waste a single minute of your time studying any more than you absolutely have to? Actually, it's all of the above. This book and its accompanying online course includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the Help Desk Manager Exam on your FIRST try. How To Get Up to speed with the theory? Buy this. Read it. Do the eLearning Program. And Pass the Help Desk Manager Exam.
Download or read book ITIL Intermediate Certification Companion Study Guide written by Helen Morris and published by John Wiley & Sons. This book was released on 2017-09-05 with total page 723 pages. Available in PDF, EPUB and Kindle. Book excerpt: The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. Learn service strategy principles, organization, and implementation Master the central technologies used in IT Service Management Be aware of inherent challenges, risks, and critical success factors Internalize the material covered on all four ITIL exams The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.
Download or read book The ASQ Certified Manager of Quality Organizational Excellence Handbook written by Sandra L Furterer and published by Quality Press. This book was released on 2021-01-25 with total page 555 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today’s technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well. This handbook addresses: • Historical perspectives relating to the continued improvement of specific aspects of quality management • Key principles, concepts, and terminology • Benefits associated with the application of key concepts and quality management principles • Best practices describing recognized approaches for good quality management • Barriers to success, common problems you may encounter, and reasons why some quality initiatives fail • Guidance for preparation to take the CMQ/OE examination A well-organized reference, this handbook will certainly help individuals prepare for the ASQ CMQ/OE exam. It also serves as a practical, day-to-day guide for any professional facing various quality management challenges.
Download or read book Service and Support Handbook written by and published by . This book was released on 2002 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book A Guide to Service Desk Concepts written by Donna Knapp and published by Cengage Learning. This book was released on 2009-03-24 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Guide to Service Desk Concepts, Third Edition, discusses the different types of service desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical service desk, and the processes and technologies commonly used to ensure the service desk is operating efficiently and effectively. In this edition, the author also includes references to ITIL V3 best practices, leading quality and IT service management frameworks and standards, up-to-date research, trends, case studies and resources, and the latest information regarding the role of outsourcing and certification in the service desk. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Download or read book ITIL Intermediate Certification Companion Study Guide written by Helen Morris and published by John Wiley & Sons. This book was released on 2016-04-18 with total page 1272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.
Download or read book Service Desk Manager Critical Questions Skills Assessment written by The Art Of Service and published by Independently Published. This book was released on 2022-10-17 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Can anyone place a request for service or help desk call, or is it filtered locally first? Did you have any training or experience in IT services or Incident Management / Help Desk? Do you provide excellent incident management, helping customers to return to productivity? Does your organization have performance based pay or other incentives for its executives? Have you considered using applications or information systems in the SaaS delivery form? How do program and fiscal managers coordinate the activities so information can be shared? What evidence is there that senior management is perceived as accessible and approachable? What information does the Service Desk provide to the IT management of your organization? Where do you consolidate and streamline handoffs between teams, individuals, and systems? Why does your organization struggle to step up to rational, generally agreed upon change? This Service Desk Manager Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Service Desk Manager challenges you're facing and generate better solutions to solve those problems. Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Desk Manager investments work better. This Service Desk Manager All-Inclusive Self-Assessment enables You to be that person. INCLUDES all the tools you need to an in-depth Service Desk Manager Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Service Desk Manager maturity, this Self-Assessment will help you identify areas in which Service Desk Manager improvements can be made. In using the questions you will be better able to: Diagnose Service Desk Manager projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices. Implement evidence-based best practice strategies aligned with overall goals. Integrate recent advances in Service Desk Manager and process design strategies into practice according to best practice guidelines. Using the Self-Assessment tool gives you the Service Desk Manager Scorecard, enabling you to develop a clear picture of which Service Desk Manager areas need attention. Your purchase includes access to the Service Desk Manager self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.
