Download or read book Never Lose a Customer Again written by Joey Coleman and published by Penguin. This book was released on 2018-04-03 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.

Download or read book Rules of Estrangement written by Joshua Coleman, PhD and published by Random House. This book was released on 2024-09-03 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide for parents whose adult children have cut off contact that reveals the hidden logic of estrangement, explores its cultural causes, and offers practical advice for parents trying to reestablish contact with their adult children. “Finally, here’s a hopeful, comprehensive, and compassionate guide to navigating one of the most painful experiences for parents and their adult children alike.”—Lori Gottlieb, psychotherapist and New York Times bestselling author of Maybe You Should Talk to Someone Labeled a silent epidemic by a growing number of therapists and researchers, estrangement is one of the most disorienting and painful experiences of a parent's life. Popular opinion typically tells a one-sided story of parents who got what they deserved or overly entitled adult children who wrongly blame their parents. However, the reasons for estrangement are far more complex and varied. As a result of rising rates of individualism, an increasing cultural emphasis on happiness, growing economic insecurity, and a historically recent perception that parents are obstacles to personal growth, many parents find themselves forever shut out of the lives of their adult children and grandchildren. As a trusted psychologist whose own daughter cut off contact for several years and eventually reconciled, Dr. Joshua Coleman is uniquely qualified to guide parents in navigating these fraught interactions. He helps to alleviate the ongoing feelings of shame, hurt, guilt, and sorrow that commonly attend these dynamics. By placing estrangement into a cultural context, Dr. Coleman helps parents better understand the mindset of their adult children and teaches them how to implement the strategies for reconciliation and healing that he has seen work in his forty years of practice. Rules of Estrangement gives parents the language and the emotional tools to engage in meaningful conversation with their child, the framework to cultivate a healthy relationship moving forward, and the ability to move on if reconciliation is no longer possible. While estrangement is a complex and tender topic, Dr. Coleman's insightful approach is based on empathy and understanding for both the parent and the adult child.

Download or read book Bipolar Faith written by Monica A. Coleman and published by Broadleaf Books . This book was released on 2022-02-08 with total page 375 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overcome with mental anguish, Monica A. Coleman's great-grandfather had his two young sons pull the chair out from beneath him when he hanged himself. That noose remained tied to a rafter in the shed, where it hung above the heads of his eight children who played there for years to come. As it had for generations before her, a heaviness hung over Monica throughout her young life. As an adult, this rising star in the academy saw career successes often fueled by the modulated highs of undiagnosed Bipolar II Disorder, as she hid deep depression that even her doctors skimmed past in disbelief. Serendipitous encounters with Black intellectuals like Henry Louis Gates Jr., Angela Davis, and Renita Weems were countered by long nights of stark loneliness. Only as Coleman began to face her illness was she able to live honestly and faithfully in the world. And in the process, she discovered a new and liberating vision of God. Written in crackling prose, Monica's spiritual autobiography examines her long dance with trauma, depression, and the threat of death in light of the legacies of slavery, war, sharecropping, poverty, and alcoholism that masked her family history of mental illness for generations.

Download or read book A Human Algorithm written by Flynn Coleman and published by Catapult. This book was released on 2020-10-20 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: A groundbreaking narrative on the urgency of ethically designed AI and a guidebook to reimagining life in the era of intelligent technology. The Age of Intelligent Machines is upon us, and we are at a reflection point. The proliferation of fast–moving technologies, including forms of artificial intelligence akin to a new species, will cause us to confront profound questions about ourselves. The era of human intellectual superiority is ending, and we need to plan for this monumental shift. A Human Algorithm: How Artificial Intelligence Is Redefining Who We Are examines the immense impact intelligent technology will have on humanity. These machines, while challenging our personal beliefs and our socioeconomic world order, also have the potential to transform our health and well–being, alleviate poverty and suffering, and reveal the mysteries of intelligence and consciousness. International human rights attorney Flynn Coleman deftly argues that it is critical that we instill values, ethics, and morals into our robots, algorithms, and other forms of AI. Equally important, we need to develop and implement laws, policies, and oversight mechanisms to protect us from tech’s insidious threats. To realize AI’s transcendent potential, Coleman advocates for inviting a diverse group of voices to participate in designing our intelligent machines and using our moral imagination to ensure that human rights, empathy, and equity are core principles of emerging technologies. Ultimately, A Human Algorithm is a clarion call for building a more humane future and moving conscientiously into a new frontier of our own design. “[Coleman] argues that the algorithms of machine learning––if they are instilled with human ethics and values––could bring about a new era of enlightenment.” —San Francisco Chronicle

Download or read book Everybody s Magazine written by and published by . This book was released on 1919 with total page 694 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book McDonagh Plays 1 written by Martin McDonagh and published by A&C Black. This book was released on 2014-05-08 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: Martin McDonagh's plays have been produced in Galway, Dublin, London and New York. They have created excitement and have won numerous awards. In individual editions the plays have been among Methuen's most popular sellers. 'Martin McDonagh's The Leenane Trilogy, one of the great events of the contemporary Irish theatre' (Irish Times). This volume contains: The Beauty Queen of Leenane - 'McDonagh's writing is pitiless but compassionate: he casts a cold, hard, but understanding eye on relationships made of mistrust, hesitation, resentment and malevolence' (Sunday Times); A Skull in Connemara - 'Here, McDonagh's gift is at its most naked and infectious . . . it leaves you giddy with gruesome exhilaration' (Financial Times); The Lonesome West: 'The play combines manic energy and physical violence in a way that is both hilarious and viscerally exciting' (Daily Telegraph) "A star is born, bright and blazing, confident, individual and shockingly accomplished" (Sunday Times)

Download or read book Hearings Reports and Prints of the House Committee on Agriculture written by United States. Congress House. Committee on Agriculture and published by . This book was released on 1979 with total page 1212 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book March Wheat Futures Trading on Chicago Board of Trade written by United States. Congress House. Committee on Agriculture. Subcommittee on Conservation and Credit and published by . This book was released on 1979 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The world of wit and humour ed by G M Fenn written by George Manville Fenn and published by . This book was released on 1899 with total page 530 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Empire The Series written by Orson Scott Card and published by Macmillan. This book was released on 2017-08-15 with total page 586 pages. Available in PDF, EPUB and Kindle. Book excerpt: When the American dream shatters into violence, who can hold the people and the government together? And which side will you be on? Orson Scott Card is a master storyteller, who has earned millions of fans and reams of praise for his previous science fiction and fantasy novels. Now he steps a little closer to the present day with this chilling look at a near future scenario of a new American Civil War. The American Empire has grown too fast, and the fault lines at home are stressed to the breaking point. The war of words between Right and Left has collapsed into a shooting war, though most people just want to be left alone. Empire — Battle rages with high-technology weapons versus militia foot-soldiers, devastating the cities, and overrunning the countryside. But the vast majority, who only want the killing to stop and the nation to return to more peaceful days, have technology, weapons and strategic geniuses of their own. Hidden Empire — A deadly plague devastating the world leads the American President to declare severe immigration restriction. Captain Batholomew Coleman must navigate a hostile population, while protecting researchers, in the hopes of finding a cure. Tor books by Orson Scott Card Ender Universe The Ender Saga Ender’s Game Ender in Exile Speaker for the Dead Xenodice Children of the Mind Ender’s Shadow Quintet Ender’s Shadow Shadow of the Hegemon Shadow Puppets Shadow of the Giant Shadows in Flight The Second Formic War (With Aaron Johnston) The Swarm Other Books in the Ender Universe Children of the Fleet Ender Novellas A War of Gifts First Meetings At the Publisher's request, this title is being sold without Digital Rights Management Software (DRM) applied.

Download or read book Communities in Action written by and published by . This book was released on 1966 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Public Disclosure of the Aggregate Intelligence Budget Figure written by United States. Congress. House. Permanent Select Committee on Intelligence and published by . This book was released on 1995 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Distributed to some depository libraries in microfiche.

Download or read book Deadly Animals written by Marie Tierney and published by Bonnier Zaffre Ltd.. This book was released on 2024-02-15 with total page 358 pages. Available in PDF, EPUB and Kindle. Book excerpt: **WINNER OF THE VAL McDERMID DEBUT AWARD 2024** **One of The Times' best crime and mystery books of 2024 so far** 'A remarkable debut' - THE TIMES 'Utterly mesmerising' - PETER JAMES 'Exceptional talent' - DAILY MAIL 'I adored this novel' - JENNIE GODFREY 'Exceptional in every way' - CHRIS WHITAKER 'A crime novel I wish I had written' - LYNDA LA PLANTE 'Marie's writing is beautiful' - BELINDA BAUER 'A dark glittering gem of a book' - LISA GRAY 'Gloriously dark, deadly and deathly' - C. J. SKUSE 'An incredible debut. Damn near perfect' - SUSI HOLLIDAY 'Tierney is a name to watch' - SAM HOLLAND 'A masterpiece' - WILLIAM HUSSEY 'Extraordinary' - JO CALLAGHAN Thirteen-year-old Ava Bonney is different. While her friends play, Ava searches for roadkill. She knows studying animal decomposition is an unusual hobby, but Ava doesn't care what other people think. Then, one night, when Ava sneaks out to find a fox, she instead stumbles upon the body of Mickey Grant. Despite his many years in the police, Detective Seth Delahaye has never seen a murder case like this one - as though the victim was set upon by a wild animal. Nor has he met anyone quite like Ava: so determined, resourceful and . . . unusual. And when another boy goes missing, he has no idea that Ava will become his secret weapon in the hunt for a killer. DISCOVER THE GRIPPING 2024 BRITISH CRIME NOVEL EVERYONE IS TALKING ABOUT. 'Deadly Animals is a shockingly beautiful, rare and heartbreaking gem. I really can't recommend it highly enough' - CHRIS WHITAKER

Download or read book Surface Transportation written by United States. Congress. House. Committee on Public Works and Transportation. Subcommittee on Surface Transportation and published by . This book was released on 1975 with total page 984 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book DownBeat The Great Jazz Interviews written by Frank Alkyer and published by Hal Leonard. This book was released on 2009-11-01 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: (Book). Culled from the DownBeat archives includes in-depth interviews with literally every great jazz artist and personality that ever lived! In honor of its 75th anniversary, DownBeat 's editors have brought together in this one volume the best interviews, insights, and photographs from the illustrious history of the world's top jazz magazine, DownBeat . This anthology includes the greatest of DownBeat 's Jazz Hall of Famers: from early legends like Jelly Roll Morton, Louis Armstrong, Count Basie, Duke Ellington, and Benny Goodman; to bebop heroes like Charlie Parker, Dizzy Gillespie, John Coltrane, Sonny Rollins, and Miles Davis; to truly unique voices like Ornette Coleman, Cecil Taylor, Thelonious Monk, and Rahsaan Roland Kirk; to the pioneers of the electric scene like Chick Corea, Herbie Hancock, Pat Metheny, and Joe Zawinul. The Great Jazz Interviews delivers the legends of jazz, talking about America's music and America itself, in their own words. Features classic photos and magazine covers fron Downbeat 's vast archive.

Download or read book The Churchgoer written by Patrick Coleman and published by HarperCollins. This book was released on 2019-07-30 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: Soon to be a an FX series starring and produced by Matthew McConaughey A LitHub Most Anticipated Book of Summer "The Churchgoer is a wonderful debut novel from a writer with more than a few tricks up his sleeve.”--Los Angeles Times A haunting debut literary noir about a former pastor’s search to find a missing woman in the toxic, contradictory underbelly of southern California. “He was finished with church, with God, with all of it. But to find the girl, he has to go back.” In Mark Haines’s former life, he was an evangelical youth pastor, a role model, and a family man—until he abandoned his wife, his daughter, and his beliefs. Now he’s marking time between sunny days surfing and dark nights working security at an industrial complex. His isolation is broken when Cindy, a charming twenty-two-year old drifter he sees hitchhiking on the Pacific Coast Highway, hustles him for a breakfast and a place to crash—two cynical kindred spirits. Then his co-worker is murdered in a robbery gone wrong and Cindy disappears on the same night. Haines knows he should let it go and return to his safe life of solitude. Instead, he’s driven to find out where Cindy went, under stranger and stranger circumstances. Soon Mark is chasing leads, each one taking him back into a world where his old life came crashing down—into the seedier side of southern California’s drug trade and ultimately into the secrets of an Evangelical megachurch where his past and his future are about to converge. What begins as an investigation becomes a haunting mystery and a psychological journey both for Mark, and for the elusive young stranger he won’t let get away. Set in the early 2000s, The Churchgoer is a gripping noir, a quiet subversion of the genre, and a powerful meditation on belief, morality, and the nature of evil in contemporary life.

Download or read book Double Take written by Brenda Joyce and published by Macmillan. This book was released on 2003-07-09 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt: Entreated by her estranged twin sister, Lana, to impersonate her for two days in order to save her life, Kait learns that Lana has many dangerous secrets and enemies, including a mysteriously seductive husband.