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Book IT Asset Management Processes Using Tivoli Asset Manager for IT

Download or read book IT Asset Management Processes Using Tivoli Asset Manager for IT written by Bart Jacob and published by Vervante. This book was released on 2008-01-01 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Book IBM Tivoli Asset Management for IT Portfolio Overview

Download or read book IBM Tivoli Asset Management for IT Portfolio Overview written by Bart Jacob and published by . This book was released on 2007 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: This IBM Redbooks publication provides an overview of the IBM Tivoli Asset Management for IT portfolio. The portfolio is made up of the three primary products, IBM Tivoli Asset Management for IT, IBM Tivoli License Compliance Manager for z/OS, and IBM Tivoli License Compliance Manager. By using these products together, you can implement a comprehensive IT asset management solution. This book provides a functional overview of each of the products in the portfolio and also provides example scenarios of how they can be used to address IT asset management disciplines. The IBM Tivoli Asset Management for IT product is a relatively new acquisition. It has its roots in enterprise asset management and has very rich function. This product will be enhanced and adapted to provide functions specific to IT asset management, such as facilities to handle contract management, full asset life-cycle management, integration with Enterprise Resource Planning (ERP) solutions and much more. This book introduces the portfolio and describes its current capabilities. Our intention for the future is to provide additional materials for a deeper understanding of best practices for using the portfolio to implement a complete IT asset management solution.

Book IT Service Management Best Practices Using IBM SmartCloud Control Desk

Download or read book IT Service Management Best Practices Using IBM SmartCloud Control Desk written by Axel Buecker and published by IBM Redbooks. This book was released on 2013-12-12 with total page 802 pages. Available in PDF, EPUB and Kindle. Book excerpt: SmartCloud Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions. It does so through automated service request handling, efficient change management, and optimized asset lifecycle management across IT and enterprise domains. SmartCloud Control Desk helps to reduce total cost of ownership by using one unified solution to license, install, and manage multiple ITIL processes under one price point. It can also help reduce business risk by using advanced impact analysis and defining automated change procedures that ensure integrity of existing infrastructure while supporting business agility. SmartCloud Control Desk improves efficiency and quality of service by unifying asset, change, and problem management. It lowers cost and mitigates license compliance risk by performing end to end software asset management. It also delivers an adaptive, role-based simplified UI that can be more intuitive for novice users, which reduces training costs, while allowing access from anywhere at anytime through mobile device support that includes BlackBerry, iOS, and Android. In addition, SmartCloud Control Desk supports both a profit center business model for internal IT organizations, and an external Service Provider model. It allows organizations to manage customers and customer agreements and bills for managed assets, usage, and work activities while improving utilization rates and reducing unnecessary purchases by managing the IT asset lifecycle. You can deploy SmartCloud Control Desk in a variety of ways; traditional on-premise, SaaS, VM image. This approach can make it more affordable to meet your current business needs, and seamlessly move between delivery models while keeping the same functionality. This IBM® Redbooks® publication covers IBM SmartCloud® Control Desk product configuration, customization, and implementation best practices.

Book Tivoli Integration Scenarios

    Book Details:
  • Author : Redbooks Tivoli Integration Scenarios Team IBM
  • Publisher : IBM Redbooks
  • Release : 2011-01-11
  • ISBN : 0738435139
  • Pages : 876 pages

Download or read book Tivoli Integration Scenarios written by Redbooks Tivoli Integration Scenarios Team IBM and published by IBM Redbooks. This book was released on 2011-01-11 with total page 876 pages. Available in PDF, EPUB and Kindle. Book excerpt: This IBM® Redbooks® publication provides a broad view of how Tivoli® system management products work together in several common scenarios. You must achieve seamless integration for operations personnel to work with the solution. This integration is necessary to ensure that the product can be used easily by the users. Product integration contains multiple dimensions, such as security, navigation, data and task integrations. Within the context of the scenarios in this book, you see examples of these integrations. The scenarios implemented in this book are largely based on the input from the integration team, and several clients using IBM products. We based these scenarios on common real-life examples that IT operations often have to deal with. Of course, these scenarios are only a small subset of the possible integration scenarios that can be accomplished by the Tivoli products, but they were chosen to be representative of the integration possibilities using the Tivoli products. We discuss these implementations and benefits that are realized by these integrations, and also provide sample scenarios of how these integrations work. This book is a reference guide for IT architects and IT specialists working on integrating Tivoli products in real-life environments.

Book IBM PureApplication System Best Practices

Download or read book IBM PureApplication System Best Practices written by Amit P. Acharya and published by IBM Redbooks. This book was released on 2014-02-04 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: This IBM® Redbooks® publication describes IBM PureApplicationTM System preferred practices that are based on IBM client and Business Partner experience. It explains how PureApplication System enables industries to consolidate workloads, increase efficiency, automate routine processes, reduce costs, and become more agile to respond to continually changing business needs. This book is particularly useful to solution specialists, system or software architects, and the IT teams who implement PureApplication System cloud services.

Book Asset Management  Tools And Issues

Download or read book Asset Management Tools And Issues written by Frank J Fabozzi and published by World Scientific. This book was released on 2020-12-02 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: Long gone are the times when investors could make decisions based on intuition. Modern asset management draws on a wide-range of fields beyond financial theory: economics, financial accounting, econometrics/statistics, management science, operations research (optimization and Monte Carlo simulation), and more recently, data science (Big Data, machine learning, and artificial intelligence). The challenge in writing an institutional asset management book is that when tools from these different fields are applied in an investment strategy or an analytical framework for valuing securities, it is assumed that the reader is familiar with the fundamentals of these fields. Attempting to explain strategies and analytical concepts while also providing a primer on the tools from other fields is not the most effective way of describing the asset management process. Moreover, while an increasing number of investment models have been proposed in the asset management literature, there are challenges and issues in implementing these models. This book provides a description of the tools used in asset management as well as a more in-depth explanation of specialized topics and issues covered in the companion book, Fundamentals of Institutional Asset Management. The topics covered include the asset management business and its challenges, the basics of financial accounting, securitization technology, analytical tools (financial econometrics, Monte Carlo simulation, optimization models, and machine learning), alternative risk measures for asset allocation, securities finance, implementing quantitative research, quantitative equity strategies, transaction costs, multifactor models applied to equity and bond portfolio management, and backtesting methodologies. This pedagogic approach exposes the reader to the set of interdisciplinary tools that modern asset managers require in order to extract profits from data and processes.

Book IBM Maximo Asset Management Work Management

Download or read book IBM Maximo Asset Management Work Management written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2018-05-03 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are the success criteria that will indicate that IBM Maximo Asset Management Work Management objectives have been met and the benefits delivered? How frequently do you track IBM Maximo Asset Management Work Management measures? What will drive IBM Maximo Asset Management Work Management change? What are the Key enablers to make this IBM Maximo Asset Management Work Management move? How is the value delivered by IBM Maximo Asset Management Work Management being measured? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IBM Maximo Asset Management Work Management investments work better. This IBM Maximo Asset Management Work Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth IBM Maximo Asset Management Work Management Self-Assessment. Featuring 741 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IBM Maximo Asset Management Work Management improvements can be made. In using the questions you will be better able to: - diagnose IBM Maximo Asset Management Work Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in IBM Maximo Asset Management Work Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the IBM Maximo Asset Management Work Management Scorecard, you will develop a clear picture of which IBM Maximo Asset Management Work Management areas need attention. Your purchase includes access details to the IBM Maximo Asset Management Work Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.

Book IT Asset Management Foundation  ITAMF      Workbook   Second edition

Download or read book IT Asset Management Foundation ITAMF Workbook Second edition written by Jan Øberg and published by Van Haren. This book was released on 2020-11-15 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT Asset Management Foundation (ITAMF) is a certification that validates a professional’s knowledge on managing the IT assets as part of an organization’s strategy, compliance and risk management. The content covered by the certification is based upon the philosophy of ITAMOrg, a membership organization and thought leader in IT Asset Management. The certificate IT Asset Management Foundation is part of the ITAMOrg qualification program and has been developed in cooperation with international experts in the field. This workbook will help you prepare for the IT Asset Management Foundation (ITAMF) exam and provides you with an overview of the four key areas of IT Asset Management: • Hardware Asset Management, including ‘mobile devices’; • Software Asset Management; • Services & Cloud Asset Management; • People & Information Asset Management, including ‘Bring Your Own Device’ (BYOD).

Book IBM Tivoli Asset Management for IT V7 1

Download or read book IBM Tivoli Asset Management for IT V7 1 written by Ibm Redbooks and published by . This book was released on 2009-08-25 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Book IBM Maximo Asset Management Work Management

Download or read book IBM Maximo Asset Management Work Management written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2018-04-27 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do we maintain IBM Maximo Asset Management Work Management's Integrity? What is IBM Maximo Asset Management Work Management's impact on utilizing the best solution(s)? Is there a recommended audit plan for routine surveillance inspections of IBM Maximo Asset Management Work Management's gains? What are the key elements of your IBM Maximo Asset Management Work Management performance improvement system, including your evaluation, organizational learning, and innovation processes? Meeting the challenge: are missed IBM Maximo Asset Management Work Management opportunities costing us money? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IBM Maximo Asset Management Work Management investments work better. This IBM Maximo Asset Management Work Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth IBM Maximo Asset Management Work Management Self-Assessment. Featuring 741 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IBM Maximo Asset Management Work Management improvements can be made. In using the questions you will be better able to: - diagnose IBM Maximo Asset Management Work Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in IBM Maximo Asset Management Work Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the IBM Maximo Asset Management Work Management Scorecard, you will develop a clear picture of which IBM Maximo Asset Management Work Management areas need attention. Your purchase includes access details to the IBM Maximo Asset Management Work Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.

Book It Asset Manager a Complete Guide

Download or read book It Asset Manager a Complete Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-02-26 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the purpose of IT Asset Manager in relation to the mission? What would happen if IT Asset Manager weren't done? For your IT Asset Manager project, identify and describe the business environment, is there more than one layer to the business environment? Among the IT Asset Manager product and service cost to be estimated, which is considered hardest to estimate? Why should you adopt a IT Asset Manager framework? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Asset Manager investments work better. This IT Asset Manager All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth IT Asset Manager Self-Assessment. Featuring 618 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Asset Manager improvements can be made. In using the questions you will be better able to: - diagnose IT Asset Manager projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in IT Asset Manager and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the IT Asset Manager Scorecard, you will develop a clear picture of which IT Asset Manager areas need attention. Your purchase includes access details to the IT Asset Manager self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific IT Asset Manager Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book IT Asset Management A Complete Guide   2020 Edition

Download or read book IT Asset Management A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-09-06 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are controls in the management of software purchased by ITS effective? Is the software well documented? Does your organization have an adequately large investment team to manage its assets? What is a software asset? Do you have licenses to cover the software installed? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Asset Management investments work better. This IT Asset Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth IT Asset Management Self-Assessment. Featuring 902 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Asset Management improvements can be made. In using the questions you will be better able to: - diagnose IT Asset Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in IT Asset Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the IT Asset Management Scorecard, you will develop a clear picture of which IT Asset Management areas need attention. Your purchase includes access details to the IT Asset Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific IT Asset Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book Asset Management for Infrastructure Systems

Download or read book Asset Management for Infrastructure Systems written by Gerd Balzer and published by Springer. This book was released on 2016-10-17 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book offers a broad overview of asset management processes for different utilities, with a special emphasis on energy and water. It provides readers with important practical considerations concerning the development of new competitive structures and procedures for guaranteeing a sufficient supply of energy and water in a regulated environment, using clearly defined technical and economic cornerstones. On the one hand asset owners expect suitable interests from their investment and business growth; on the other hand regulators focus more on a reliable and cost-effective customer supply. This book shows how to take into consideration these different perspectives in the process of designing new structures and how to guarantee organizational transparency. Based on the major tasks of an asset manager, it describes essential principles and boundary conditions for ensuring the optimal use of resources in a network, such as investment and maintenance strategies, equipment service life, investment and operational costs, etc. Moreover, it points out their impact on the organization of the company, including the necessary IT landscape and computer programs. The book is the English translation of Asset Management für Infrastrukturanlagen - Energie und Wasser1, written by the same authors and published by Springer in 2014.

Book IT Asset Manager A Complete Guide   2019 Edition

Download or read book IT Asset Manager A Complete Guide 2019 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-07-22 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why will customers want to buy your organizations products/services? What strategies for IT asset manager improvement are successful? What other organizational variables, such as reward systems or communication systems, affect the performance of this IT asset manager process? Where can you break convention? What are your needs in relation to IT asset manager skills, labor, equipment, and markets? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Asset Manager investments work better. This IT Asset Manager All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth IT Asset Manager Self-Assessment. Featuring 918 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Asset Manager improvements can be made. In using the questions you will be better able to: - diagnose IT Asset Manager projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in IT Asset Manager and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the IT Asset Manager Scorecard, you will develop a clear picture of which IT Asset Manager areas need attention. Your purchase includes access details to the IT Asset Manager self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific IT Asset Manager Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book Pocket CIO     The Guide to Successful IT Asset Management

Download or read book Pocket CIO The Guide to Successful IT Asset Management written by Phara McLachlan and published by Packt Publishing Ltd. This book was released on 2018-03-30 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create and manage a clear working IT asset management strategy with this unique guide Key Features A detailed IT Asset Management (ITAM) guidebook with real-world templates that can be converted into working ITAM documents. Includes in-depth discussion on how risk management has changed and the possible solutions needed to address the new normal A step-by-step ITAM manual for newbies as well as seasoned ITAM veterans Book DescriptionThis book is a detailed IT Asset Management (ITAM) guidebook with real-world templates that can be converted into working ITAM documents. It is a step-by-step IT Asset Management manual for the newbies as well as the seasoned ITAM veterans, providing a unique insight into asset management. It discusses how risk management has changed over time and the possible solutions needed to address the new normal. This book is your perfect guide to create holistic IT Asset Management and Software Asset Management programs that close the risk gaps, increases productivity and results in cost efficiencies. It allows the IT Asset Managers, Software Asset Managers, and/or the full ITAM program team to take a deep dive by using the templates offered in the guidebook. You will be aware of the specific roles and responsibilities for every aspect of IT Asset Management, Software Asset Management, and Software License Compliance Audit Response. By the end of this book, you will be well aware of what IT and Software Asset Management is all about and the different steps, processes, and roles required to truly master it.What you will learn Close the hidden risk gaps created by IT assets (hardware and software) Create and manage a proactive ITAM and SAM program and policy A clear, concise explanation of what IT Asset Management and Software Asset Management is, the benefits, and results The best ways to manage a software audit and how to be prepared for one Considerations for selecting the best technology for a specific company including what questions should be asked at the onset Increasing ITAM program and project success with change management Who this book is for This book is intended for CIOs, VPs and CTOs of mid to large-sized enterprises and organizations. If you are dealing with changes such as mergers, acquisitions, divestitures, new products or services, cyber security, mandated regulations, expansion, and much more, this book will help you too.

Book Certification Study Guide Series

Download or read book Certification Study Guide Series written by Vasfi Gucer and published by . This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Book IBM Tivoli Change and Configuration Management Database  CCMDB  V7 2 1 Implementation Guide

Download or read book IBM Tivoli Change and Configuration Management Database CCMDB V7 2 1 Implementation Guide written by Yatresh Agarwal and published by IBM Redbooks. This book was released on 2010-12-13 with total page 612 pages. Available in PDF, EPUB and Kindle. Book excerpt: The IBM® Tivoli® Change and Configuration Management Database (CCMDB) is one of the key components of the IBM Service Management (ISM) strategy. It is the foundation for automating and supporting change and configuration management processes as described by the Information Technology Infrastructure Library (ITIL®). These process solutions provide best practice implementations of processes based not only on ITIL, but on the IBM Process Reference Model for ITTM and other standards as well. This IBM Redbooks® publication provides information that can be used by clients, partners, or IBM field personnel who are looking to engage in an effort to implement change and configuration management processes in an enterprise environment utilizing the IBM Tivoli Change and Configuration Management Database (CCMDB) V 7.2.1 product. It covers the new features available with CCMDB V7.2 and CCMDB V7.2.1, as well as details about the underlying components of the product and utilizing the product to support robust IT processes such as change and configuration management. It also focuses on the details of the data model, process engine, and the Change and Configuration management Process Management Programs (PMPs). This book provides a reference for IT Specialists and IT Architects working with the CCMDB V7.2.1 product.