Download or read book Implementing Service Quality based on ISO IEC 20000 written by Michael Kunas and published by IT Governance Publishing. This book was released on 2012-10-25 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guides you through your ISO/IEC 20000 implementation and certification process.

Download or read book Software Process Improvement and Capability Determination written by Paul M. Clarke and published by Springer. This book was released on 2016-05-11 with total page 447 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 16th International Conference on Software Process Improvement and Capability Determination, SPICE 2016, held in Dublin, Ireland, in June 2016. The 28 full papers presented together with 5 short papers were carefully reviewed and selected from 52 submissions. The papers are organized in the following topical sections: SPI in regulated and safety critical domains; gamification and education issues in SPI; SPI in agile and small settings; SPI and assessment; SPI and project management concerns; empirical research case studies of SPI; knowledge and human communications issues in SPI.

Download or read book Systems and Software Quality written by Martin Wieczorek and published by Springer Science & Business Media. This book was released on 2014-05-08 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Software and systems quality is playing an increasingly important role in the growth of almost all ─ profit and non-profit ─ organisations. Quality is vital to the success of enterprises in their markets. Most small trade and repair businesses use software systems in their administration and marketing processes. Every doctor’s surgery is managing its patients using software. Banking is no longer conceivable without software. Aircraft, trucks and cars use more and more software to handle their increasingly complex technical systems. Innovation, competition and cost pressure are always present in on-going business decisions. The question facing all these organisations is how to achieve the right quality of their software-based systems and products; how to get the required level of quality, a level that the market will reward, a level that mitigates the organisation’s risks and a level that the organisation is willing to pay for. Although a number of good practices are in place, there is still room for huge improvements. Thus, let us take a look into the two worlds of “Embedded systems” and “ICT systems” and let us learn from both worlds, from overlaps and individual solutions. The next step for industrialisation in the software industry is required now. Hence, three pillars will be focused in this book: (1) a fundamental notion of right software and systems quality (RiSSQ); (2) portfolio management, quality governance, quality management, and quality engineering as holistic approach over the three layers of an enterprise, i.e. strategic, tactical, and operational layer; and (3) an industrialisation framework for implementing our approach.

Download or read book Software Process Improvement and Capability Determination written by Tanja Woronowicz and published by Springer. This book was released on 2013-05-21 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 13th International Conference on Software Process Improvement and Capability Determination, SPICE 2013, held in Bremen, Germany, in June 2013. The 21 revised full papers presented and 7 short papers were carefully reviewed and selected from numerous submissions. The papers are organized in topical sections on process quality; medical device software processes; design and use of process models; studies of software development; agile development; IT service management; assessment for diagnosis.

Download or read book Managing IT Service Security written by Eberhard von Faber and published by Springer Nature. This book was released on 2024 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about managing the security of IT services in terms of organization, orchestration, and optimization. It compresses the complex subject matter into individual terms and their definition, and it exploits systematics and terminology to create order, illuminate relationships, and provide concrete support for implementing IT service security successfully and with an eye for the essentials. The book describes a management system called ESARIS (Enterprise Security Architecture for Reliable ICT Services) with field-proven methods and recipes. This metasystem or security architecture builds on more than a decade of day-to-day experience in the IT industry with multi-national customers. To enable the reader to fully exploit the guidance given, explicit definitions are provided for about 75 terms that can be used to look up a topic. Numerous figures and tables further support orientation and understanding, together with detailed introductions and explanations they offer a comprehensive presentation of IT service security issues and solutions. This book is written for professionals with IT service providers (including IT departments), user organizations (including business units) or manufacturers, vendors, and suppliers.

Download or read book The Certified Software Quality Engineer Handbook written by Linda Westfall and published by Quality Press. This book was released on 2016-09-23 with total page 1050 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook contains information and guidance that supports all of the topics of the 2016 version of the CSQE Body of Knowledge (BoK) upon which ASQ's Certified Software Quality Engineer/(CSQE) exam is based. Armed with the knowledge presented in this handbook to complement the required years of actual work experience, qualified software quality practitioners may feel confident they have taken appropriate steps in preparation for the ASQ CSQE exam. However, the goals for this handbook go well beyond it being a CSQE exam preparation guide. Its author designed this handbook not only to help the software quality engineers, but as a resource for software development practitioners, project managers, organizational managers, other quality practitioners, and other professionals who need to understand the aspects of software quality that impact their work. It can also be used to benchmark their (or their organization's) understanding and application of software quality principles and practices against what is considered a cross-industry good practice baseline. After all, taking stock of strengths and weaknesses, software engineers can develop proactive strategies to leverage software quality as a competitive advantage. New software quality engineers can use this handbook to gain an understanding of their chosen profession. Experienced software quality engineers can use this handbook as a reference source when performing their daily work. It is also hoped that trainers and educators will use this handbook to help propagate software quality engineering knowledge to future software practitioners and managers. Finally, this handbook strives to establish a common vocabulary that software quality engineers, and others in their organizations can use to communicate about software and quality. Thus increasing the professionalism of the industry and eliminating the wastes that can result from ambiguity and misunderstandings.

Download or read book Software Processes and Life Cycle Models written by Ralf Kneuper and published by Springer. This book was released on 2018-08-24 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a comprehensive overview of the field of software processes, covering in particular the following essential topics: software process modelling, software process and lifecycle models, software process management, deployment and governance, and software process improvement (including assessment and measurement). It does not propose any new processes or methods; rather, it introduces students and software engineers to software processes and life cycle models, covering the different types ranging from “classical”, plan-driven via hybrid to agile approaches. The book is structured as follows: In chapter 1, the fundamentals of the topic are introduced: the basic concepts, a historical overview, and the terminology used. Next, chapter 2 covers the various approaches to modelling software processes and lifecycle models, before chapter 3 discusses the contents of these models, addressing plan-driven, agile and hybrid approaches. The following three chapters address various aspects of using software processes and lifecycle models within organisations, and consider the management of these processes, their assessment and improvement, and the measurement of both software and software processes. Working with software processes normally involves various tools, which are the focus of chapter 7, before a look at current trends in software processes in chapter 8 rounds out the book. This book is mainly intended for graduate students and practicing professionals. It can be used as a textbook for courses and lectures, for self-study, and as a reference guide. When used as a textbook, it may support courses and lectures on software processes, or be used as complementary literature for more basic courses, such as introductory courses on software engineering or project management. To this end, it includes a wealth of examples and case studies, and each chapter is complemented by exercises that help readers gain a better command of the concepts discussed.

Download or read book The Objective is Quality written by Michel Jaccard and published by CRC Press. This book was released on 2013-04-23 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality is a form of management that is composed of the double approach of driving an organization towards excellence, while conforming to established standards and laws. The objective of quality confers advantages to companies: it makes them more resilient to change that can be unexpected or even chaotic; it makes them more competitive by identifying those steps in processes that do not offer added value. No longer the concern of a small community of experts, even scientists and engineers working in the private sector will find that they will have to con- front questions related to quality management in their day-to-day professional lives. This volume offers such people an unique entry into the universe of quality management, providing not only a cartography of quality standards and their modes of application – with particular attention to the ISO standards – but also a broader cultural context, with chapters on the history, prizes, deontology and moral implications of systems of quality management. This book thus opens the door to all those eager to take the first steps to learning how the principles of quality are organized today, and how they can be applied to his or her own activity.

Download or read book ISO IEC 20000 1 2011 A Pocket Guide written by Mart Rovers and published by Van Haren. This book was released on 2020-06-11 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: - it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations; - it supports ISO/IEC 20000-1: 2011training and certification; - it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. ISO/IEC 20000-1: 2011: A Pocket Guide is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

Download or read book Electrical Product Compliance and Safety Engineering written by Steli Loznen and published by Artech House. This book was released on 2017-05-31 with total page 479 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive resource is designed to guide professionals in product compliance and safety in order to develop more profitable products, contribute to customer satisfaction, and reduce the risk of liability. This book analyzes the principles and methods of critical standards, highlighting how they should be applied in the field. It explores the philosophy of electrical product safety and analyzes the concepts of compliance and safety, perception of risk, failure, normal and abnormal conditions, and redundancy. Professionals find valuable information on power sources, product construction requirements, markings, compliance testing, and manufacturing of safe electrical products.

Download or read book ISO 9001 ISO 14001 and New Management Standards written by Iñaki Heras-Saizarbitoria and published by Springer. This book was released on 2017-10-10 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a comprehensive reference on ISO management system standards and their implementation. The impacts that ISO 9001 and ISO 14001 have had on business performance are analyzed in depth, and up-to-date perspectives are offered on the integration of these and other management standards (e.g. SA8000, ISO/TS 16949). Detailed information is provided on the signaling value of different management standards and on the new ISO standards for management systems, such as ISO 50001 and ISO 45001, relating to energy management and occupational health and safety. The role of audits in ensuring compliance with the standards and achievement of objectives is also carefully considered. The volume examines avenues for further research and emerging challenges. In offering an integrated, holistic perspective on ISO management system standards, this book will have wide appeal for academics, public decision-makers, and practitioners in the field of quality and environmental management.

Download or read book Quality of Information and Communications Technology written by Antonio Vallecillo and published by Springer Nature. This book was released on 2022-09-05 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 15th International Conference on the Quality of Information and Communications Technology, QUATIC 2022, held in Talavera de la Reina, Spain, in September 2022. The 18 full papers and 3 short papers were carefully reviewed and selected from 54 submissions. The papers are organized in topical sections: ​smart and advanced systems; verification and validation; skills and education; industrial experiences and applications; safety, security and privacy.

Download or read book Implementing Effective IT Governance and IT Management written by Gad Selig and published by Van Haren. This book was released on 2015-02-01 with total page 445 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5).For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization s IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach for IT/Business Alignment, Planning, Execution and Governance. This title fills that need in the marketplace and offers readers structured and practical solutions using the best of the best practices available today. The book is divided into two parts, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment:- Leadership, people, organization and strategy,- IT governance, its major component processes and enabling technologies. Each of the chapters also covers one or more of the following action oriented topics:- the why and what of IT: strategic planning, portfolio investment management, decision authority, etc.;- the how of IT: Program/Project Management, IT Service Management (including ITIL); Strategic Sourcing and outsourcing; performance, risk and contingency management (including COBIT, the Balanced Scorecard etc.) and leadership, team management and professional competences.

Download or read book International Standards for Design and Manufacturing written by Nick Rich and published by Kogan Page Publishers. This book was released on 2019-11-03 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: International standards ensure that organisations operate the right processes to support their objectives. International Standards for Design and Manufacturing is an accessible guide for manufacturing and production managers and students. It guides readers through the standards needed to build operating systems which are robust, integrated and used to drive the continuous improvement of business performance. International Standards for Design and Manufacturing is based on many years of research collaboration between Swansea University and leading manufacturing and production practitioners from key companies from around the world. Each chapter includes an introduction to the standards being discussed, definitions, examples of using the standards in practice, why these standards are important, conclusions, seminar topics and mock exam questions to allow the reader to test their knowledge and understanding.

Download or read book Automated Enterprise Systems for Maximizing Business Performance written by Papajorgji, Petraq and published by IGI Global. This book was released on 2015-09-25 with total page 335 pages. Available in PDF, EPUB and Kindle. Book excerpt: The integration of recent technological advances into modern business processes has allowed for greater efficiency and productivity. However, while such improvements are immensely beneficial, the modeling and coordination of these activities offers a unique set of challenges that must be addressed. Automated Enterprise Systems for Maximizing Business Performance is a pivotal reference source for the latest scholarly research on the modeling and application of automated business systems. Featuring extensive coverage on a variety of topics relating to the design, implementation, and current developments of such systems, this book is an essential reference source for information system practitioners, business managers, and advanced-level students seeking the latest research on achievements in this field. This publication features timely, research-based chapters within the context of business systems including, but not limited to, enterprise security, mobile technology, and techniques for the development of system models.

Download or read book Secure ICT Service Provisioning for Cloud Mobile and Beyond written by Eberhard von Faber and published by Springer. This book was released on 2017-03-13 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes new methods and measures which enable ICT service providers and large IT departments to provide secure ICT services in an industrialized IT production environment characterized by rigorous specialization, standardization and division of labor along the complete supply chain. This book is also for suppliers playing their role in this industry. Even more important, user organizations are given deep insight in secure IT production which allows them to make the best out of cloud, mobile and beyond. This book presents a new organization and classification scheme being thoroughly modular and hierarchical. It contains a security taxonomy that organizes all aspects of modern industrialized IT production. The approach takes operational requirements into account and focuses on user requirements, thus facing the reality in the market economy. Despite cost pressure, providers must ensure security by exploiting economies of scale to raise the efficiency also with respect to security. Furthermore, this book describes a wealth of security measures derived from real-world challenges in IT production and IT service management.

Download or read book CyberWar CyberTerror CyberCrime and CyberActivism written by Julie Mehan and published by IT Governance Publishing. This book was released on 2014-05-08 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book encourages cybersecurity professionals to take a wider view of what cybersecurity means, and to exploit international standards and best practice to create a culture of cybersecurity awareness within their organization that supplements technology-based defenses.