Download or read book Implementing ISO IEC 20000 Certification The Roadmap written by itSMF International and published by Van Haren. This book was released on 2008-03-03 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF Introduction to ISO/IEC 20000 book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.
Download or read book ISO IEC 20000 An Introduction written by Jan van Bon and published by Van Haren. This book was released on 2008-03-03 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
Download or read book ISO IEC 20000 written by David Clifford and published by IT Governance Publishing. This book was released on 2011-11-01 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt: A handy reference to the key information on ISO/IEC 20000 featuring an overview of the purpose of the standard and guidance on how to use it.
Download or read book IT Service Management ISO IEC 20000 1 2018 Introduction and Implementation Guide Second edition written by Dolf van der Haven and published by Van Haren. This book was released on 2020-10-26 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
Download or read book EXIN IT Service Management Foundation based on ISO IEC20000 written by Victoriano Gomez Garrido and published by Van Haren. This book was released on 2014-01-16 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market.The purpose of this book is to help in the preparation of EXIN ITSM Foundation based on ISO/IEC 20000 exam, providing an overview of IT Service Management from the perspective of ISO/IEC 20000. It addresses fundamental concepts, such as the quality, the frameworks, the services provided to the business and the processes that support, control and facilitate those services.The exam consists of 40 multiple-choice questions. At the end of each chapter of this book you will find examples of these exam questions, along with open questions focused on the understanding of concepts. The exam specifications are given at the beginning of each chapter, and the weight of each of the topics is shown as a percentage of the total.
Download or read book Implementing Service Quality based on ISO IEC 20000 written by Michael Kunas and published by IT Governance Publishing. This book was released on 2012-10-25 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guides you through your ISO/IEC 20000 implementation and certification process.
Download or read book Keeping the Service Going written by Jenny Dugmore and published by BSI British Standards Institution. This book was released on 2005 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers the service continuity and availability management, incident management and problem management processes, which are contained in clauses 6.3 and 8 of ISO/IEC 20000. It explains the role of these processes in keeping the customer's service going, ranging from continuity planning through to the fast-fixing of incidents. It compares the processes and describes how they interface with each other. It includes example metrics and audit evidence, with practical tips and techniques that will help a service provider achieve the requirements.
Download or read book Cloud Security written by Preeti Mishra and published by CRC Press. This book was released on 2021-12-27 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cloud computing has gained paramount attention and most of the companies are adopting this new paradigm and gaining significant benefits. As number of applications and business operations are being facilitated by the cloud computing paradigm, it has become the potential target to attackers. The importance of well-organized architecture and security roles have become greater with the growing popularity. Cloud Security: Attacks, Techniques, Tools, and Challenges, provides an in-depth technical description about various key essential aspects of cloud security. We have endeavored to provide a technical foundation that will be practically useful not just for students and independent researchers but also for professional cloud security analysts for conducting security procedures, and all those who are curious in the field of cloud security The book offers comprehensive coverage of the most essential topics, including: Basic fundamentals of Cloud Computing Cloud security concepts, vulnerabilities, security standards and reference models Cloud security goals, key issues and privacy requirements Threat model, detailed taxonomy of cloud attacks, Attack feature analysis – case study A detailed taxonomy of IDS techniques and Cloud Intrusion Detection Systems (IDS) Attack and security tools, LibVMI – case study Advanced approaches: Virtual Machine Introspection (VMI) and Hypervisor Introspection (HVI) Container security: threat model, attacks and defense systems This book is intended for both academic and professional audience. It could also be used as a textbook, for a semester course at undergraduate and post graduate level in Computer Science, Information Technology, Information Security, and Information Science & Management. The book serves as basic reference volume for researchers in cloud security. It will be useful to practitioners, cloud security team, and the cloud security auditor as well. To get the most out of this book, the reader should have a working knowledge of various operating system environments, hypervisors, cloud computing fundamentals, programming languages like Python and a working knowledge of security tools.
Download or read book Les syst mes d information largis Coll management et informatique written by CARLIER Alphonse and published by Lavoisier. This book was released on 2012-06-01 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: L'entreprise se construit sur sa capacité d'innovation et avec des systèmes opérationnels capables de délivrer la valeur ajoutée attendue. Les modèles de systèmes d'information doivent s'adapter rapidement aux technologies émergentes et aux besoins des clients et des utilisateurs. Cet ouvrage dresse un panorama des approches classiques et des méthodes empiriques pour les SI et propose une vision élargie qui correspond aux besoins des métiers. Il présente les différents aspects permettant de faire face aux évolutions et aux ruptures technologiques à l'aide d'une organisation optimale qui va de la gouvernance à la gestion informatique. Il expose les procédés pour introduire les nouvelles technologies de veille et d'intelligence économique tout en décrivant les macroétapes (analyse, conception, production et mise en exploitation) et l'incorporation des pratiques métiers en matière de cycle de vie. L'auteur Alphonse Carlier est ingénieur industriel et consultant en gestion et développement de projets innovants. Il intervient comme formateur sur les technologies objets, MERISE, UML2, ITILV3, ISO 20000, ISO 9001, l'administration des bases de données Oracle, PostgreSQL, MySQL, les outils collaboratifs, les CMS et les méthodes de gestion.
Download or read book Systems Software and Services Process Improvement written by Christian Kreiner and published by Springer. This book was released on 2016-08-31 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume constitutes the refereed proceedings of the 23rd EuroSPI conference, held in Graz, Austria, in September 2016.The 15 revised full papers presented together with 14 selected key notes and workshop papers were carefully reviewed and selected from 51 submissions. They are organized in topical sections on SPI and the ISO/IEC 29110 standard; communication and team issues in SPI; SPI and assessment; SPI in secure and safety critical environments; SPI initiatives; GamifySPI; functional safety; supporting innovation and improvement.
Download or read book Proceedings of the XIV INTERNATIONAL SYMPOSIUM SYMORG 2014 written by Aleksandar Marković and published by FON. This book was released on 2014-06-05 with total page 1795 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book ITSM Process Assessment Supporting ITIL TIPA written by Béatrix Barafort and published by Van Haren. This book was released on 1970-01-01 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: ITIL: the de facto standard in IT Service Management. ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: The concepts of process assessment and process maturity How to plan and perform a process assessment How to use the approach How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences.
Download or read book A Blueprint for Implementing Best Practice Procedures in a Digital Forensic Laboratory written by David Lilburn Watson and published by Academic Press. This book was released on 2023-11-09 with total page 1074 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital Forensic Processing and Procedures: Meeting the Requirements of ISO 17020, ISO 17025, ISO 27001 and Best Practice Requirements, Second Edition provides a one-stop shop for a set of procedures that meet international best practices and standards for handling digital evidence during its complete lifecycle. The book includes procedures, forms and software, providing anyone who handles digital evidence with a guide to proper procedures throughout chain of custody--from incident response straight through to analysis in the lab. This book addresses the whole lifecycle of digital evidence. - Provides a step-by-step guide on designing, building and using a digital forensic lab - Addresses all recent developments in the field - Includes international standards and best practices
Download or read book Intelligent Transport Systems Standards written by Bob Williams and published by Artech House. This book was released on 2008 with total page 836 pages. Available in PDF, EPUB and Kindle. Book excerpt: To list, summarize, and categorize intelligent transportation standards (ITS). Reviews best practices and provides listings for standards developing organizations at national and international levels. Provides guidance as to where to look in the furute to find relevant standards for ITS. Presents strategies for integrating standards in IRS planning, deployment, and operation.
Download or read book Technology Enhanced Learning Quality of Teaching and Educational Reform written by Miltiadis D. Lytras and published by Springer Science & Business Media. This book was released on 2010-05-20 with total page 724 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is a great pleasure to share with you the Springer CCIS proceedings of the First International Conference on Reforming Education, Quality of Teaching and Technology-Enhanced Learning: Learning Technologies, Quality of Education, Educational Systems, Evaluation, Pedagogies––TECH-EDUCATION 2010, Which was a part of the World Summit on the Knowledge Society Conference Series. TECH-EDUCATION 2010 was a bold effort aiming to foster a debate on the global need in our times to invest in education. The topics of the conference dealt with six general pillars: Track 1. Quality of Education––A new Vision Track 2. Technology-Enhanced Learning––Learning Technologies––Personalization-E-learning Track 3. Educational Strategies Track 4. Collaborative/ Constructive/ Pedagogical/ Didactical Approaches Track 5. Formal/ Informal/ and Life–Long Learning Perspectives Track 6. Contribution of Education to Sustainable Development Within this general context the Program Committee of the conference invited contributions that fall in to the following list of topics. Track 1: Quality of the Education––A new Vision • Teaching Methodologies and Case Studies • Reforms in Degrees • The European Educational Space • Academic Curricula Designs • Quality of Teaching and Learning • Quality and Academic Assessment • The School / University of the Future • Challenges for Higher Education in the 21st Century • New Managerial Models for Education • Financing the New Model for Education of the 21st Century • The Quality Milestones for Education of the 21st Century • Evaluation in Academia • The Role of Teachers • International Collaborations for Joint Programs/Degrees • Industry–Academia Synergies • Research Laboratories Management
Download or read book Software Applications Concepts Methodologies Tools and Applications written by Tiako, Pierre F. and published by IGI Global. This book was released on 2009-03-31 with total page 3994 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes articles in topic areas such as autonomic computing, operating system architectures, and open source software technologies and applications.
Download or read book IT Security Governance Innovations Theory and Research written by Mellado, Daniel and published by IGI Global. This book was released on 2012-09-30 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: Information technology in the workplace is vital to the management of workflow in the company; therefore, IT security is no longer considered a technical issue but a necessity of an entire corporation. The practice of IT security has rapidly expanded to an aspect of Corporate Governance so that the understanding of the risks and prospects of IT security are being properly managed at an executive level. IT Security Governance Innovations: Theory and Research provides extraordinary research which highlights the main contributions and characteristics of existing approaches, standards, best practices, and new trends in IT Security Governance. With theoretical and practical perspectives, the book aims to address IT Security Governance implementation in corporate organizations. This collection of works serves as a reference for CEOs and CIOs, security managers, systems specialists, computer science students, and much more.
