Download or read book Is Loyalty Dead written by Farzana Quoquab and published by Partridge Publishing Singapore. This book was released on 2016-07-11 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is for those who are interested to know more about the recent trend of service loyalty and service switching among mobile phone service users. This timely and important book is an essential guide for researchers, policy makers, managers, and marketers to develop an insight to better strategize and effectively implement loyalty programs and prevent their customers from switching. The term loyalty is acknowledged as an important indicator of the likely success of a service business, whereas switching costs a service firm the customers future revenue stream. However, recent research revealed that, in many industries, satisfied customers also tend to switch. This book discusses the role of switching cost and consumer innovativeness in explaining consumers switching tendency. Last but not the least, this book offers a richer explanation about loyalty and switching phenomena than past studies that mostly discussed these two constructs in isolation. Nowadays, divided loyalty as well as switching became a common issue, which made it difficult for the company managers to retain their customers for a long time. With no exception, the mobile phone service market is also filled with divided loyal ones as well as switchers. This book presents some depth and breadth strategies for the mobile phone network service providers in order to manage such promiscuous customers.
Download or read book The End of Loyalty written by Rick Wartzman and published by PublicAffairs. This book was released on 2018-10-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Having a good, stable job used to be the bedrock of the American Dream. Not anymore. In this richly detailed and eye-opening book, Rick Wartzman chronicles the erosion of the relationship between American companies and their workers. Through the stories of four major employers--General Motors, General Electric, Kodak, and Coca-Cola--he shows how big businesses once took responsibility for providing their workers and retirees with an array of social benefits. At the height of the post-World War II economy, these companies also believed that worker pay needed to be kept high in order to preserve morale and keep the economy humming. Productivity boomed. But the corporate social contract didn't last. By tracing the ups and downs of these four corporate icons over seventy years, Wartzman illustrates just how much has been lost: job security and steadily rising pay, guaranteed pensions, robust health benefits, and much more. Charting the Golden Age of the '50s and '60s; the turbulent years of the '70s and '80s; and the growth of downsizing, outsourcing, and instability in the modern era, Wartzman's narrative is a biography of the American Dream gone sideways. Deeply researched and compelling, The End of Loyalty will make you rethink how Americans can begin to resurrect the middle class. Finalist for the Los Angeles Times book prize in current interestA best business book of the year in economics, Strategy+Business
Download or read book Loyalty in Death written by J. D. Robb and published by Penguin. This book was released on 1999-10-01 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this novel in the #1 New York Times bestselling series known for its tantalizing blend of romance, suspense, and futuristic police procedural, New York cop Eve Dallas faces her most ingenious foe: a “secret admirer” who taunts her with letters…and kills without mercy. An unknown bomber is stalking New York City. He is sending Eve Dallas taunting letters promising to wreak mass terror and destruction among the “corrupt masses.” And when his cruel web of deceit and destruction threatens those she cares for most, Eve fights back. It’s her city...it’s her job...and it’s hitting too close to home. Now, in a race against a ticking clock, Eve must make the pieces fit—before the city falls.
Download or read book Loyalty Over Royalty But Loyalty Is Dead written by Anthony Wallace and published by . This book was released on 2021-04-25 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: The gripping story Loyalty Over Royalty, tells a tale of three teenage boys growing up in the insidious town of Benton Harbor, Michigan. The three had big dreams of one day playing for Michigan State University, then soon after entering the draft of the N.B.A. However things changed the day they witness their fathers get gun down right in front of their eyes. After finding out who was responsible for their fathers death, the three had to make a hard decision. It is either seek revenge, or continue to prosper inside their basketball career, that seems promising Loyalty Over Royalty paints the naked truth of those who choose the street life. It reveals the actions of how friends and family can turn sour and become your archenemy. This Urban Fiction will remind you that money is the root of all evil and that loyalty no longer exist in the street. Ride with me and witness the ultimate betrayal of those who are wicked, but claim to be loyal
Download or read book Long Way Down written by Jason Reynolds and published by Simon and Schuster. This book was released on 2017-10-24 with total page 333 pages. Available in PDF, EPUB and Kindle. Book excerpt: “An intense snapshot of the chain reaction caused by pulling a trigger.” —Booklist (starred review) “Astonishing.” —Kirkus Reviews (starred review) “A tour de force.” —Publishers Weekly (starred review) A Newbery Honor Book A Coretta Scott King Honor Book A Printz Honor Book A Time Best YA Book of All Time (2021) A Los Angeles Times Book Prize Winner for Young Adult Literature Longlisted for the National Book Award for Young People’s Literature Winner of the Walter Dean Myers Award An Edgar Award Winner for Best Young Adult Fiction Parents’ Choice Gold Award Winner An Entertainment Weekly Best YA Book of 2017 A Vulture Best YA Book of 2017 A Buzzfeed Best YA Book of 2017 An ode to Put the Damn Guns Down, this is New York Times bestselling author Jason Reynolds’s electrifying novel that takes place in sixty potent seconds—the time it takes a kid to decide whether or not he’s going to murder the guy who killed his brother. A cannon. A strap. A piece. A biscuit. A burner. A heater. A chopper. A gat. A hammer A tool for RULE Or, you can call it a gun. That’s what fifteen-year-old Will has shoved in the back waistband of his jeans. See, his brother Shawn was just murdered. And Will knows the rules. No crying. No snitching. Revenge. That’s where Will’s now heading, with that gun shoved in the back waistband of his jeans, the gun that was his brother’s gun. He gets on the elevator, seventh floor, stoked. He knows who he’s after. Or does he? As the elevator stops on the sixth floor, on comes Buck. Buck, Will finds out, is who gave Shawn the gun before Will took the gun. Buck tells Will to check that the gun is even loaded. And that’s when Will sees that one bullet is missing. And the only one who could have fired Shawn’s gun was Shawn. Huh. Will didn’t know that Shawn had ever actually USED his gun. Bigger huh. BUCK IS DEAD. But Buck’s in the elevator? Just as Will’s trying to think this through, the door to the next floor opens. A teenage girl gets on, waves away the smoke from Dead Buck’s cigarette. Will doesn’t know her, but she knew him. Knew. When they were eight. And stray bullets had cut through the playground, and Will had tried to cover her, but she was hit anyway, and so what she wants to know, on that fifth floor elevator stop, is, what if Will, Will with the gun shoved in the back waistband of his jeans, MISSES. And so it goes, the whole long way down, as the elevator stops on each floor, and at each stop someone connected to his brother gets on to give Will a piece to a bigger story than the one he thinks he knows. A story that might never know an END…if Will gets off that elevator. Told in short, fierce staccato narrative verse, Long Way Down is a fast and furious, dazzlingly brilliant look at teenage gun violence, as could only be told by Jason Reynolds.
Download or read book Alive Day written by Tom Sullivan and published by HarperChristian + ORM. This book was released on 2009-07-13 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on a true story, Alive Day is an inspiring, affirming tale about a troubled Marine and a big-hearted Labrador who shows him the power of love, loyalty, and truly living. A Marine's "Alive Day" celebrates the survival after an almost certain death. It's a time of hope and joy. But Antwone Carver isn't celebrating. Home from war but not quite whole, Antwone's having trouble dealing with his new physical limitations. Psychiatrist Brenden McCarthy can relate. He thought he'd lost everything when he was blinded in a mountain climbing accident. But with God's help, he's now living a satisfying life and feels called to help Antwone do the same. The problem is, he's hit one dead end after another trying to reach this bitter young Marine. Enter Brenden's big-hearted and courageous black Labrador, Nelson. With boundless energy, contagious optimism, and a big heart, Nelson shows them both what it means to live a truly abundant life. Praise for Alive Day: "Characters you will savor and cherish. Unforgettable." —Betty White Full-length inspirational novel Perfect for pet lovers who enjoy stories of hope, optimism, and trust The journey Brenden began in the heartwarming novel Together continues with Alive Day
Download or read book The Boomerang Principle written by Lee Caraher and published by Taylor & Francis. This book was released on 2017-03-16 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is rare today for employees to stay with one organization for the long tenures that were the norm before the Great Recession. In fact, "job hopping" is the new norm, especially for Millennials. In The Boomerang Principle, companies learn how to leverage this fact rather than fear it. By engendering a lifetime of loyalty from former employees, leaders can see them "return" in the form of customers, partners, clients, advocates, contractors, and even returning employees. Author Lee Caraher has built several companies and managed many Millennials along the way. In her first book, Millennials & Management, she shared her wisdom on how to get an intergenerational workforce to contribute to the larger goals of the organization. In this follow-up book, she shifts the emphasis to creating valuable, long-lasting relationships with your employees to ensure they remain your biggest fans, even if they leave the company. The Boomerang Principle is a pragmatic answer to the outdated corporate mindset around employee turnover. Instead, it shifts the focus to creating lifetime loyalty from your alumni who will bring back business again and again.
Download or read book Loyalty Rules written by Frederick F. Reichheld and published by Harvard Business Press. This book was released on 2001 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reichheld draws upon case studies of a variety of businesses including Harley-Davidson, Dell Computer, and Enterprise Rent-A-Car to show how employee and customer loyalty promote financial success. His approach to developing loyalty is based upon six principles of leadership including never profiting at the expense of partners, rewarding the right results, and honest communication. Reichheld is a Bain Fellow and author of The Loyalty Effect. c. Book News Inc.
Download or read book How to Wow written by Adrian Swinscoe and published by Pearson UK. This book was released on 2016-03-23 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver a world-class customer experience. Covering both the customer and business side of the equation, you’ll learn how to attract new customers, design a leading customer experience and quickly resolve a wide range of problems, plus much more. Don’t let your business fall behind, look inside and take your customer experience to the next level. “Essential and powerful insights for everyone who aspires to map out and enhance the customer journey and drive growth.” Keith Lewis, COO, Matchtech Group plc “At last – a book that provides practical ways of delivering the superior experience that today’s customers demand.” Olivier Njamfa, Co-Founder and CEO of customer experience software company Eptica
Download or read book Living for Love and Dying for Loyalty 3 written by Mz Lady P and published by Createspace Independent Publishing Platform. This book was released on 2015-01-21 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The couples you fell in love with are back and the disloyalty continues. It's all or nothing in this final installment of the series. Love might not be enough to keep the couples together this time around. All the lies and deceit in each marriage are catching up and wreaking havoc on everyone. All is fair in love and war and it's a battle royale to see if love conquers all. Will the couples finally get their happily ever after or die trying?
Download or read book Journal and Transactions of the Wentworth Historical Society written by Wentworth Historical Society and published by . This book was released on 1892 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Flowery Republic written by Frederick McCormick and published by . This book was released on 1913 with total page 508 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Winning on Purpose written by Fred Reichheld and published by Harvard Business Press. This book was released on 2021-12-07 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries. But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS. With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.
Download or read book Loyalty written by Bob Sorge and published by Bob Sorge. This book was released on 2004 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book sounds a bold call for loyalty to God and to God's Davids. God's Davids are leaders-male and female-who are safest to follow because of their unwavering passion to be intimate with Christ. God is turning the hearts of fathers to the children, and giving the children a heart of loyalty to the fathers. Knowing the power of loyalty to produce Kingdom blessing at every level, Satan has done everything in his power to give this subject a bad reputation. But today's generation isn't buying it anymore. Now, more than ever, the bride of Christ is giving her heart with intense loyalty to her Beloved and preparing eagerly for His return. Get ready, this book could rock your world.
Download or read book Journal of the Annual Convention of the Department of Kansas Woman s Relief Corps Auxiliary to the Grand Army of the Republic written by Woman's Relief Corps (U.S.). Department of Kansas and published by . This book was released on 1909 with total page 718 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Splintered Loyalty written by Mark Troy and published by Down & Out Books. This book was released on 2023-05-08 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: Seventy-five years following the internment of Americans of Japanese ancestry, an elderly Nisei hires Ava Rome to find out how his best friend, a Japanese-American Buddhist priest, died in the Tule Lake Internment Camp. In the course of her investigation she uncovers another cold case, the rape and murder of a Japanese-American teenager on the eve of the Pearl Harbor attack. Was the same person responsible for both crimes? Ava suspects so. She travels to the Tule Lake site in Northern California where an attack on her life proves that the cold cases are deadly hot. Other people close to the case are murdered on orders from a powerful individual, whose reach stretches from Hawaii to halfway across the continental United States, and who will kill to keep the past secret. Returning to Honolulu, Ava experiences a devastating act of betrayal before solving the murders and revealing a seven decades-long history of evil. Praise for SPLINTERED LOYALTY: “What happened decades ago that WH Global will kill to cover up? Former Army MP Ava Rome is determined to find out. A non-stop thriller with a strong back story of people caught up in the World War II internment of Americans of Japanese descent in Hawaii.” —Terry Shames, Macavity Award-winning author of the Samuel Craddock mysteries “Splintered Loyalty is an exhilarating plunge into a dark past. Mark Troy’s heroine, Ava Rome, is tough, talented and tenacious and riveting to watch! Bravo!” —Matt Coyle, author of the Shamus, Anthony and Lefty Award-winning Rick Cahill crime series “Long one of my favorite short-story writers, Mark Troy proves himself equally deft as a novelist. Splintered Loyalty, the latest in the Ava Rome private eye series, finds Rome digging deep into the past to investigate the death of a Buddhist priest during WWII. The tension slowly builds as Rome uncovers long-hidden secrets that lead to an explosive conclusion. I highly recommend Splintered Loyalty.” —Michael Bracken, Anthony-, Edgar-, and Shamus-Award nominee “Ava Rome is a great protagonist—hard-boiled and humane—who tackles historical injustice with style in this multifaceted thriller. A gripping and satisfying read.” —Tom Mead, author of Death and the Conjuror “Mark Troy’s Splintered Loyalty is one part Cold Case Files mixed with two parts Magnum, PI. Ava Rome is sexy, tough and enjoys a good vodka (or three.) If I’m ever in trouble in Honolulu, she’s my first phone call.” —Tim O’Mara, author of the Raymond Donne series “Ultra-tough protector of the weak, Ava Rome works out of the island of Oahu where during World War II, a Japanese priest died in an incarceration camp. Ava promises to look into how the man died 77 years before. She doesn’t know what to expect, but it isn’t exactly what she finds, nor is it what she anticipates being of such current importance. Author Mark Troy surprises his readers and makes a true heroine of his smart and powerful protagonist.” —G. Miki Hayden, teaching Writing the Thriller and Writing the Mystery at Writer’s Digest University online
Download or read book Loyalty of Severus written by Len Berry and published by Len Berry. This book was released on 2024-08-30 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the distant future, the galaxy teeters on the edge of chaos. Vari, a trans woman and the rightful heir to a deposed emperor, has spent her life hiding. Torn between expressing her true self and reclaiming her birthright, Vari embarks on an emotional journey that will test her courage, loyalty, and identity. As ancient secrets and new alliances come to light, Vari must navigate a treacherous political landscape where betrayal and war lurks around every corner. With a diverse cast of allies-a snarky young woman with a mysterious past, a shrewd warrior queen, and a disgraced pilot desperate to have his faith validated-Vari discovers strength in unity and power in authenticity. From the glittering halls of amazonian palaces to the gritty underbelly of overworked refineries, Vari's quest is fraught with thrilling battles, heart-stopping intrigue, and unexpected love. Grappling with the weight of her heritage and the truth of her identity, Vari must decide what kind of leader she wants to be and if she can reclaim an empire without losing herself. Loyalty of Severus is a sweeping, epic sci-fi adventure about honor, identity, and the enduring fight for one's true self.
