Download or read book The Assessment of Library Performance written by J. R. Brockman and published by Perth : The Library, Western Australian Institute of Technology. This book was released on 1984 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on material obtained and observations made in 1982, this Australian study focuses on the British Library's inter-library comparison (ILC) project for academic libraries. The report is presented in five sections, the first of which is a brief introduction. The second section deals with the general concept of inter-organization comparison as a management tool, particularly in the field of higher education. The third section describes the Centre for Interfirm Comparison (CIFC), the British Library's contractor for the academic libraries project. The fourth discusses the Centre's approach to ILC and includes a summary of those portions of the CIFC report that appear relevant to the decision on whether or not the technique would be appropriate for introduction to Australia. Finally, the fifth and last section contains an account of observations made during visits to 6 of the 20 participating libraries, together with points arising from meetings with the staff members of the British Library and the CIFC who were primarily responsible for the project. A nine-item reference list and two functional cost analysis tables--one for loans and reservations and the other for acquisitions and cataloging--from the Inter-Library Comparison for Academic Libraries are included. (THC)

Download or read book Profiles of Best Practices in Academic Library Interlibrary Loan written by Paul Kelsey and published by Primary Research Group Inc. This book was released on 2009 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: The study profiles the interlibrary loan efforts of nine leading American colleges: the University of Texas at Arlington, Tulane University, the University of Minnesota, Indiana University-Purdue University Indianapolis, Brigham Young University, the University of Tennessee, Colorado State University, Oberlin College and Stony Brook University. The libraries interviewed shared their thoughts on a broad range of topics including but not restricted to: workflow management, productivity measures, departmental organization, budgets and spending trends, service to distance learning students, copyright and licensing issues, measures for special collections, automation and software use, use of institutional repositories and open access publications, shipping costs and procedures, and many other facets of academic interlibrary loan management. The purpose of the report is to define and diffuse best practices by profiling measures taken by nine leading institutions of higher education. Although the report contains much useful quantitative information, especially relating to budgets and employment, the focus in this report is on a journalistic narrative explaining departmental goals, procedures and practices and evaluating results.

Download or read book The Status of Academic Libraries in the United States written by Margaret Werner Cahalan and published by . This book was released on 2001 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Interlibrary Loan Document Delivery and Customer Satisfaction written by Pat L Weaver-Meyers and published by Routledge. This book was released on 2012-11-12 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services allows library administrators and managers to better understand service needs and shows them where to best allocate resources. The volume includes current reports on workload and staffing in ILL, analysis of current ILL statistical software packages, reports of on-site software development, and suggestions for the future of ILL/DD services. As ILL and DD are the fastest growing services in academic libraries, having a tool that provides so much comparative data on service quality, efficiency, and effectiveness is crucial for librarians in search of solutions to an array of ILL/DD problems.Interlibrary Loan/Document Delivery and Customer Satisfaction is a valuable resource for academic librarians, public and special librarians struggling with ILL/DD issues, DD providers (commercial or otherwise), and students in the field of library and information studies. Readers become immersed in the issues as this book: describes the development of local software to reduce the tedious tasks involved in request fulfillment, freeing office personnel to tackle more difficult requests analyzes how important delivery speed is to academic ILL/DD requestors and suggests when investing additional resources in improving delivery speed may be a waste of money provides comparative data on how many requests can be processed by the typical ILL office staff member debunks some long-held assumptions about delivery speed sets guidelines for efficiency and effectiveness proposes two strategies for redesigning ILL services to incorporate new developments in technology and innovative approaches toward long-standing, traditional servicesInterlibrary Loan/Document Delivery and Customer Satisfaction is useful not only to administrators interested in redesigning ILL and DD, but also to other libraries interested in comparing the speed and effectiveness of their service with some positively evaluated services provided by high-volume libraries. The software review helps providers implement the best choice of software for their offices and provides in-depth discussions about the strategies needed to further develop one’s own software to reduce workload. At a time when the tenets of Total Quality Management and customer satisfaction are the focus of many managers, interlibrary loan and document delivery are transforming from peripheral services to primary services in the academic library. Interlibrary Loan/Document Delivery and Customer Satisfaction reflects the convergence of these trends and provides a great snapshot of services provided by a representative group of academic libraries.

Download or read book Interlibrary Loan and Document Delivery in the Larger Academic Library written by Lee Andrew Hilyer and published by Routledge. This book was released on 2018-10-24 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: The perfect introduction to interlibrary loan! Interlibrary Loan and Document Delivery in the Larger Academic Library is primarily a practical handbook for library staff members who are new to interlibrary loan, the suggestions and resources it contains will also be valuable to experienced interlibrary loan staff. With the tremendous changes and innovative new technologies that have been introduced in the past few years, this essential book fills an urgent need in the library literature for an up-to-date interlibrary loan manual. Based upon the policies and procedures of the interlibrary loan department at Rice University in Houston, Texas, this handy desk reference provides a case study of an actual ILL department as well as general suggestions for organizing and operating a modern ILL department. Interlibrary Loan and Document Delivery in the Larger Academic Library: A Guide for University, Research, and Larger Public Libraries provides you with: the latest, most up-to-date treatment of interlibrary loan available a patron's perspective on ILL--what users want and expect from ILL services an extensive list of resources for copyright information and updated information on copyright law as it applies to ILL an extensive list of interlibrary loan resources practical examples based on the real operation of an ILL department helpful appendices and flow charts of the ILL process an annotated bibliography and list of resources for further exploration Designed primarily for librarians with little to no real practical experience in interlibrary loan, this book will educate readers about ILL and to provide a basic framework for evaluating an existing ILL operation or establishing a new one. It will also be a valuable reference for supervisors with responsibility for the ILL department, reference librarians, and experienced interlibrary loan librarians looking for expert, up-to-date information.

Download or read book A Study of the Characteristics Costs and Magnitude of Interlibrary Loans in Academic Libraries written by Vernon E. Palmour and published by Praeger. This book was released on 1972-05 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The status of academic libraries in the United States results from the 1996 academic library survey with historical comparisons written by and published by DIANE Publishing. This book was released on with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Interlibrary Loan in Academic and Research Libraries written by Pat Weaver-Meyers and published by Association of Research Libr. This book was released on 1989 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt: A dramatic increase in interlibrary loan (ILL) in academic and research libraries in the last five years, combined with a changing office environment, is forcing reassessment of the relationship between the volume and cost of loans to service quality. In the spring of 1988, a survey was sent to 116 member libraries of the Association of Research Libraries (ARL) to gather data about workload, professional and non-professional staffing levels, use of bibliographic utilities, fillrates, and perceptions about staffing adequacy. This report uses the 76 responses received to present an overview of ILL staffing patterns, test assumptions about workloads and fillrates, and suggest some guidelines for libraries to follow in the analysis of their own efficiency and effectiveness. In conclusion, it is suggested that the importance of professionals in ILL may be underestimated, and that increasing ILL activity may be causing a reduction in the quality of service in borrowing operations. Six tables highlight survey responses. Appended are a copy of the survey and cover letter; a self-analysis workform showing median productivity levels for libraries found to be effective and efficient in ILL operations; and linear and quadratic correlations and a chart for monthly analysis of unfills. (11 references) (NRP)

Download or read book Higher Education Interlibrary Loan Management Benchmarks 2014 written by Primary Research Group and published by Primary Research Group Inc. This book was released on 2013 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: The study presents detailed data on the interlibrary loan operations of approximately 50 colleges and universities with data broken out for different types of higher education institutions and by other variables, such as for public and private institutions, and by college enrollment level. The report gives detailed data on turnaround times for various kinds of interlibrary loan borrowing and lending requests, use of technology and services, impact of distance learning and MOOCs on interlibrary loan, copyright and open access issues, the administrative jurisdiction of the interlibrary loan department, departmental cost structure, personnel benchmarks, trends in departmental budgets and other issues in interlibrary loan management.

Download or read book Copyright written by Donna L. Ferullo and published by Rowman & Littlefield. This book was released on 2023-09-03 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: "An invaluable resource giving librarians the tools to assess copyright issues, risks, and approaches both domestically and internationally." -Library Journal, Starred Review Finally: a plain-language guide to best practices for the complex world of copyright management in academic libraries. Copyright issues continue to perplex librarians and educators. The difficulties and confusion in applying the U.S. Copyright Act became especially apparent when Covid hit and many universities turned to remote learning as their primary method of instruction. Librarians and educators struggled with applying the law for both remote learners and students who were on site. This book provides advice on how to analyze and apply the copyright law to specific areas encountered by librarians and instructors. Coverage includes: Controlled digital lending is a very hot issue and confusing to many as to how copyright could apply in those situations remote learning do’s and don’ts’ is at the forefront of copyright concerns which was highlighted during the pandemic The application of copyright to music in light of recent changes to the U.S. Copyright Act has caused much confusion. Analysis of the new law and strategies on how to include music in a curriculum as well as how libraries can provide access and preservation of musical works. Open access initiatives have become increasingly popular. However, open access does not mean that there is no copyright attached to the works. The use of data is exploding as are the copyright issues associated with it. We will examine the issues and provide options. Written by Donna L. Ferullo, the Director of the University Copyright Office at Purdue University who holds both law and library science degrees and Dwayne K. Buttler, the Evelyn J. Schneider Endowed Chair for Scholarly Communication at the University of Louisville, who also holds a law degree. Both Ferullo and Buttler have many years of experience advising their universities on copyright law.

Download or read book British University Libraries written by Toby Burrows and published by Routledge. This book was released on 2019-12-05 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: British university libraries face major financial, technological, and organizational challenges. Cuts in funding, the spread of new technology, and changes to the provision of university education as a whole are combining to fundamentally alter the circumstances in which university libraries operate. This book, first published in 1989, provides a thorough understanding of the major trends that have emerged during the past decade and projects them into the future to assess their likely effect over the next few years. By focusing on the most important developments in the areas of finance, staffing, collections, services, automation, and relations with other libraries, author Toby Burrows exposes the forces that threaten the very nature of the British university library. The changes affecting British universities as a whole are also analysed since these broad influences have been a major cause of change in libraries and are essential to an understanding of that change. The future of the British university library depends on its ability to clearly articulate a coherent vision of its own future; this book takes a crucial step toward this goal.

Download or read book Interlibrary Loan in ARL Libraries written by and published by Association of Research Libr. This book was released on 1986 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Wisconsin Interlibrary Loan Guidelines written by Wisconsin. Committee on Statewide Interlibrary Loan and Reference Referral Patterns in Wisconsin and published by . This book was released on 1982 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Interlibrary Loan Document Delivery and Customer Satisfaction written by Pat L Weaver-Meyers and published by Routledge. This book was released on 2012-11-12 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services allows library administrators and managers to better understand service needs and shows them where to best allocate resources. The volume includes current reports on workload and staffing in ILL, analysis of current ILL statistical software packages, reports of on-site software development, and suggestions for the future of ILL/DD services. As ILL and DD are the fastest growing services in academic libraries, having a tool that provides so much comparative data on service quality, efficiency, and effectiveness is crucial for librarians in search of solutions to an array of ILL/DD problems. Interlibrary Loan/Document Delivery and Customer Satisfaction is a valuable resource for academic librarians, public and special librarians struggling with ILL/DD issues, DD providers (commercial or otherwise), and students in the field of library and information studies. Readers become immersed in the issues as this book: describes the development of local software to reduce the tedious tasks involved in request fulfillment, freeing office personnel to tackle more difficult requests analyzes how important delivery speed is to academic ILL/DD requestors and suggests when investing additional resources in improving delivery speed may be a waste of money provides comparative data on how many requests can be processed by the typical ILL office staff member debunks some long-held assumptions about delivery speed sets guidelines for efficiency and effectiveness proposes two strategies for redesigning ILL services to incorporate new developments in technology and innovative approaches toward long-standing, traditional services Interlibrary Loan/Document Delivery and Customer Satisfaction is useful not only to administrators interested in redesigning ILL and DD, but also to other libraries interested in comparing the speed and effectiveness of their service with some positively evaluated services provided by high-volume libraries. The software review helps providers implement the best choice of software for their offices and provides in-depth discussions about the strategies needed to further develop one’s own software to reduce workload. At a time when the tenets of Total Quality Management and customer satisfaction are the focus of many managers, interlibrary loan and document delivery are transforming from peripheral services to primary services in the academic library. Interlibrary Loan/Document Delivery and Customer Satisfaction reflects the convergence of these trends and provides a great snapshot of services provided by a representative group of academic libraries.

Download or read book Inter library Comparisons written by Centre for Interfirm Comparison and published by . This book was released on 1981 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Future of Resource Sharing written by Shirley K. Baker and published by Routledge. This book was released on 2019-12-06 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, first published in 1995, addresses the key issue facing libraries on how to survive in an age of interdependence. Increasingly, individual libraries must act as if each is part of a ‘world library’ Instead of being self-sufficient, each library, from the small public library to the large research library, must find ways to put materials from this ‘world library’ into the hands of its patrons and must stand ready to supply materials from its own collection to others, both quickly and cost-effectively through interlibrary loan. It explores the critical questions for making resource-sharing work, with particular emphasis on interlibrary loan. Cooperative collection development, economic decision models, consortial arrangements, copyright dilemmas, and the possibilities of technology are explored and a national project to revamp interlibrary loan and document delivery is described and future directions posited. Authors present historical perspective, explore the future, and report from multiple perspectives.

Download or read book Resource Sharing Today written by Corinne Nyquist and published by Rowman & Littlefield. This book was released on 2014-07-22 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Resource Sharing Today is a practical guide to resource sharing starting with the library across town and ending with libraries on the other side of the globe. Chapters cover everything from the ALA’s interlibrary loan form to successful innovations such as Virginia Tech’s ILLiad to New York’s IDS (Information Delivery Service). Appendices include regional, state, national, and international ILL codes, ALA and IFLA forms, open access agreements, and purchase on demand plans.