Download or read book Information Technology enabled Global Customer Service written by Tapio Reponen and published by IGI Global. This book was released on 2003-01-01 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recently there has been increased demand for combining locally customized services to the economies of the scale of worldwide operations. In this environment competitiveness calls for integrating the potential of information technology to well functioning global logistics. Information Technology Enabled Global Customer Service combines theoretical consideration and practical experiences in implementing new customer service models.
Download or read book Advanced Topics in Global Information Management written by Felix B. Tan and published by IGI Global. This book was released on 2002-01-01 with total page 335 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advanced Topics in Global Information Management includes original material concerned with all aspects of global information management in three broad areas: Global Information Systems in Business Fuctions, Information Technology in Specific Regions of the World, Management of Global Information Resources and Applications. Both researchers and practitioners disseminate the evolving knowledge in these broad categories and the book examines a variety of aspects of global information management dealing with development, usage, failure, success, policies, strategies and applications of this valuable organizational resources.
Download or read book E commerce and Cultural Values written by Theerasak Thanasankit and published by IGI Global. This book was released on 2003-01-01 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is substantial interest in research in developing countries, especially in the use, implementation and development of information technology and systems. Many researchers have been moving toward an understanding of indigenous social and cultural structures and how they influence the use and development of information systems. E-Commerce and Cultural Values addresses these issues and brings together scholars to share their expertise on different aspects of the social side of e-Commerce and information systems and how they impact the cultural values of a society.
Download or read book Faculty Mentorship at Historically Black Colleges and Universities written by Conway, Cassandra Sligh and published by IGI Global. This book was released on 2018-02-28 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: An important aspect of higher education is the mentorship of junior faculty by senior faculty. Addressing the vital role mentorship plays in an academic institution’s survival promotes more opportunities and positive learning experiences. Faculty Mentorship at Historically Black Colleges and Universities provides emerging research on the importance of recruiting, retaining, and promoting faculty within Historically Black Colleges and Universities. While highlighting specific issues and aspects of mentorship in college, readers will learn about challenges and benefits of mentorship including professional development, peer mentoring, and psychosocial support. This book is an important resource for academicians, researchers, students, and librarians seeking current research on the growth of mentorship in historically black learning institutions.
Download or read book Transforming Politics and Policy in the Digital Age written by Bishop, Jonathan and published by IGI Global. This book was released on 2014-04-30 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital technology and the Internet have greatly affected the political realm in recent years, allowing citizens greater input and interaction in government processes. The mainstream media no longer holds all the power in political commentary. Transforming Politics and Policy in the Digital Age provides an updated assessment of the implications of technology for society and the realm of politics. The book covers issues presented by the technological changes on policy making and offers a wide array of perspectives. This publication will appeal to researchers, politicians, policy analysts, and academics working in e-government and politics.
Download or read book Social Media and the Transformation of Interaction in Society written by Sahlin, John P. and published by IGI Global. This book was released on 2015-09-21 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: The availability of various technological platforms enables individuals to feel a deeper sense of connectivity and contribution to their social circles and the world around them. This growing dependence on social networking platforms has altered the ways in which society functions and communicates. Social Media and the Transformation of Interaction in Society is a definitive reference source for timely scholarly research evaluating the impact of social networking platforms on a variety of relationships, including those between individuals, governments, citizens, businesses, and consumers. Featuring expansive coverage on a range of topics relating to social media applications and uses across industries, this publication is a critical reference source for professionals, educators, students, and academicians seeking current research on the role and impact of new media on modern society. This publication features authoritative, research-based chapters across a range of relevant topics including, but not limited to, computer-mediated communication, nonprofit projects, disaster response management, education, cyberbullying, microblogging, digital paranoia, user interaction augmentation, and viral messaging.
Download or read book International Journal of Information Technology and Web Engineering IJITWE written by Ghazi I. Alkhatib and published by . This book was released on 2015 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Modeling and Simulation Techniques for Improved Business Processes written by Ebrahimi, Maryam and published by IGI Global. This book was released on 2018-01-05 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies are constantly faced with the need to grow and advance in order to compete with other corporations. The implementation of computer innovations allows for smoother transitions to adaptive changes through the use and understanding of analytical tools. Modeling and Simulation Techniques for Improved Business Processes is a critical scholarly resource that examines the systems currently implemented in companies and how they can be upgraded and advanced through various computer design methods. Featuring coverage of a broad range of topics including scenario planning, casual modeling, and system dynamics, this publication is targeted toward researchers, professionals, and engineers searching for current research on corporate innovations created through computer design methods.
Download or read book Managing Business in a Multi channel World written by Timo Saarinen and published by IGI Global. This book was released on 2005-01-01 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book addresses the concerns of existing companies who wish to succeed in the new multi-channel environment as it develops and becomes commonplace.
Download or read book Federated Learning and AI for Healthcare 5 0 written by Hassan, Ahdi and published by IGI Global. This book was released on 2023-12-18 with total page 413 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Healthcare sector is evolving with Healthcare 5.0, promising better patient care and efficiency. However, challenges like data security and analysis arise due to increased digitization. Federated Learning and AI for Healthcare 5.0 offers solutions, explaining cloud computing's role in managing data and advocating for security measures. It explores federated learning's use in maintaining data privacy during analysis, presenting practical cases for implementation. The book also addresses emerging tech like quantum computing and blockchain-based services, envisioning an innovative Healthcare 5.0. It empowers healthcare professionals, IT experts, and data scientists to leverage these technologies for improved patient care and system efficiency, making Healthcare 5.0 secure and patient centric.
Download or read book Technology Enhanced Learning Best Practices written by Lytras, Miltiadis D. and published by IGI Global. This book was released on 2008-04-30 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book goes beyond traditional discussion on technology enhanced learning provides research and insights on increasing the efficiency of learning for individuals and groups, facilitating the transfer and sharing of knowledge in organizations, and understanding of the learning process by exploring links among human learning, cognition, and technologies. "--Provided by publisher.
Download or read book Proceedings of International Conference on Information Technology and Applications written by Abrar Ullah and published by Springer Nature. This book was released on with total page 629 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Recent Developments in Transport Modelling written by Moshe E. Ben-Akiva and published by Emerald Group Publishing. This book was released on 2008-10-01 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discusses Professor Marvin L Manheim's contributions to transportation. This book presents his vision for the role of ICTs in transport. It covers topics including predictions of production to consumption freight flows through the use of multi regional input-output models, and choice analysis using freight market research surveys.
Download or read book Phone Clones written by Kiran Mirchandani and published by Cornell University Press. This book was released on 2012-04-17 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of the product being exchanged in these interactions is a responsive, caring, connected self. In Phone Clones, Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune. As capital crosses national borders, colonial histories and racial hierarchies become inextricably intertwined. As a result, call center workers in India need to imagine themselves in the eyes of their Western clients-to represent themselves both as foreign workers who do not threaten Western jobs and as being "just like" their customers in the West. In order to become these imagined ideal workers, they must be believable and authentic in their emulation of this ideal. In conversation with Western clients, Indian customer service agents proclaim their legitimacy, an effort Mirchandani calls "authenticity work," which involves establishing familiarity in light of expectations of difference. In their daily interactions with customers, managers and trainers, Indian call center workers reflect and reenact a complex interplay of colonial histories, gender practices, class relations, and national interests.
Download or read book Encyclopedia of Information Science and Technology written by Mehdi Khosrow-Pour and published by IGI Global Snippet. This book was released on 2009 with total page 4292 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This set of books represents a detailed compendium of authoritative, research-based entries that define the contemporary state of knowledge on technology"--Provided by publisher.
Download or read book International Journal of Information Technologies and Systems Approach written by and published by . This book was released on 2013 with total page 71 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Digital Bridges written by John Senyo C. Afele and published by IGI Global. This book was released on 2003 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Globalization and global equity are built on the premise of peace. The causes of many divisions and tensions in human communities lie in the imagined or real gain of financial or material assets of some elements of the community to be at the expense of others. The global community however lacks clear definitions and methods of stability, whether political, economic, or social. Digital Bridges: Developing Countries in the Knowledge Economy provides insight into the methods and theories behind the globalization of information technologies.
