Download or read book Incident Management Process Guide For Information Technology written by Carlo Figliomeni B B M and published by Xlibris Us. This book was released on 2023-10-11 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The information about the book is not available as of this time.
Download or read book Incident Management Process Guide For Information Technology written by Carlo Figliomeni B.B.M. and published by Xlibris Corporation. This book was released on 2023-10-11 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: The information about the book is not available as of this time.
Download or read book Incident Management and Response Guide written by Tom Olzak and published by . This book was released on 2017-06-04 with total page 53 pages. Available in PDF, EPUB and Kindle. Book excerpt: An incident management and response guide for IT or security professionals wanting to establish or improve their incident response and overall security capabilities. Included are templates for response tools, policies, and plans. This look into how to plan, prepare, and respond also includes links to valuable resources needed for planning, training, and overall management of a Computer Security Incident Response Team.
Download or read book Major Incident Management for IT Operations written by Christopher Skelton and published by . This book was released on 2017-09-19 with total page 33 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are numerous books on incident management from different best practices, but few that provide a comprehensive guide to major incident management for information technology IT. The ITIL� IT Operations Manual has three paragraphs dedicated to major incident management. Major incident management has become a career choice as many businesses employ specialists responsible for returning services to normal as soon as possible after a major incident while minimising impact to the business. Hence, this book has been written focusing on those elements of major incident management which were not covered in this level of detail by best practice frameworks or by other authors. This book has been written considering the challenges faced by major incident managers focusing on the definition and establishment of a major incident management process, roles and responsibilities, showing value through matrices and self-management during a major incident.This book takes the reader through all aspects of major incident management:1. Introduction to Major Incident Management - A high level introduction discussing what a major incident is and what major incident management is and is not.2. Defining What Constitutes a Major Incident - Rules for assigning priorities to Incidents, including the definition of what constitutes a major incident as agreed between IT and the business. It outlines sequential steps which could help define which incidents should trigger the invocation of the major incident process.3. Define Interfaces with Other Functions - Defines the relationship with all stakeholders, building the cross-functional team.4. Define the Engagement and Escalation Plan - Processes that need to be in place to ensure rapid engagement when a major incident is reported.5. Major Incident Management Tools and Infrastructure - These will enable efficient, effective and rapid resolution of major incidents.6. Define the Major Incident Management Process - The sequence of steps that should occur following a major incident being reported. This includes process flow charts and the definition of roles and responsibilities.7. Roles and Responsibilities - Agreed and defined responsibilities for all of the cross-functional major incident management team members.8. Communication Plan - Defined and agreed plan to communicate a major incidents status across all stakeholders.9. Post Major Incident Review - Identify lessons learnt to enable continuous service improvement and handover to problem management.10. SLA's, OLA's and UC's - Defining and agreeing the major incident management service level agreements with the business and the operating level agreements and third party underpinning contracts required to support these agreements.11. Major Incident Management Matrix - Measuring performance against service level agreements and key performance indicators.12. Major Incident Manager Self-Management - Tips and tricks for the major incident manager to manage the incident as effectively and efficiently as possible in stressful scenarios.
Download or read book Advanced Techniques in Incident Management written by Cybellium and published by Cybellium. This book was released on with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welcome to the forefront of knowledge with Cybellium, your trusted partner in mastering the cutting-edge fields of IT, Artificial Intelligence, Cyber Security, Business, Economics and Science. Designed for professionals, students, and enthusiasts alike, our comprehensive books empower you to stay ahead in a rapidly evolving digital world. * Expert Insights: Our books provide deep, actionable insights that bridge the gap between theory and practical application. * Up-to-Date Content: Stay current with the latest advancements, trends, and best practices in IT, Al, Cybersecurity, Business, Economics and Science. Each guide is regularly updated to reflect the newest developments and challenges. * Comprehensive Coverage: Whether you're a beginner or an advanced learner, Cybellium books cover a wide range of topics, from foundational principles to specialized knowledge, tailored to your level of expertise. Become part of a global network of learners and professionals who trust Cybellium to guide their educational journey. www.cybellium.com
Download or read book The CIO s Guide to Information Security Incident Management written by Matthew William Arthur Pemble and published by CRC Press. This book was released on 2018-10-26 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will help IT and business operations managers who have been tasked with addressing security issues. It provides a solid understanding of security incident response and detailed guidance in the setting up and running of specialist incident management teams. Having an incident response plan is required for compliance with government regulations, industry standards such as PCI DSS, and certifications such as ISO 27001. This book will help organizations meet those compliance requirements.
Download or read book Cybersecurity Incident Management Masters Guide written by Colby Clark and published by . This book was released on 2020-10-05 with total page 664 pages. Available in PDF, EPUB and Kindle. Book excerpt: Successfully responding to modern cybersecurity threats requires a well-planned, organized, and tested incident management program based on a formal incident management framework. It must be comprised of technical and non-technical requirements and planning for all aspects of people, process, and technology. This includes evolving considerations specific to the customer environment, threat landscape, regulatory requirements, and security controls. Only through a highly adaptive, iterative, informed, and continuously evolving full-lifecycle incident management program can responders and the companies they support be successful in combatting cyber threats. This book is the second in a series of volumes that explains in detail the full-lifecycle cybersecurity incident management program. It has been developed over two decades of security and response experience and honed across thousands of customer environments, incidents, and program development projects. It accommodates all regulatory and security requirements and is effective against all known and newly evolving cyber threats. This book will inform the reader on how to assess existing information security and incident management/response programs and refine them or develop new ones in accordance with the needs of the organization and the evolving threat and regulatory landscapes.
Download or read book Implementing Service and Support Management Processes written by Carrie Higday-Kalmanowitz and published by The Stationery Office. This book was released on 2005-03-11 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to provide practical process guide for technical support centres. It is based on the ITAL processes covered in 'Service Support' (ISBN 011330952X) and 'Service Delivery' (ISBN 0113309503) but also includes additional processes as well as a Balanced Scorecard Service Model. Processes covered in the book are: Financial and Operations Management; Knowledge Management; Configuration Management; Change Management; Release Management; Incident Management; Problem Management; Service Level Management; Capacity and Workforce Management; Availability Management; IT Service Continuity Management; and Customer Satisfaction Measurement.
Download or read book The Site Reliability Workbook written by Betsy Beyer and published by "O'Reilly Media, Inc.". This book was released on 2018-07-25 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2016, Google’s Site Reliability Engineering book ignited an industry discussion on what it means to run production services today—and why reliability considerations are fundamental to service design. Now, Google engineers who worked on that bestseller introduce The Site Reliability Workbook, a hands-on companion that uses concrete examples to show you how to put SRE principles and practices to work in your environment. This new workbook not only combines practical examples from Google’s experiences, but also provides case studies from Google’s Cloud Platform customers who underwent this journey. Evernote, The Home Depot, The New York Times, and other companies outline hard-won experiences of what worked for them and what didn’t. Dive into this workbook and learn how to flesh out your own SRE practice, no matter what size your company is. You’ll learn: How to run reliable services in environments you don’t completely control—like cloud Practical applications of how to create, monitor, and run your services via Service Level Objectives How to convert existing ops teams to SRE—including how to dig out of operational overload Methods for starting SRE from either greenfield or brownfield
Download or read book The ITSM Process Design Guide written by Donna Knapp and published by J. Ross Publishing. This book was released on 2010-08-15 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
Download or read book Information Technology Security Techniques Information Security Incident Management Guidelines to Plan and Prepare for Incident Response written by British Standards Institute Staff and published by . This book was released on 1916-11-30 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: Data processing, Computers, Management, Data security, Data storage protection, Anti-burglar measures, Computer networks, Computer software, Computer hardware, Data transmission, Information exchange, Documents, Records (documents), Classification systems
Download or read book Critical Incident Management written by Vincent Faggiano and published by CRC Press. This book was released on 2011-11-15 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: Terrorism threats and increased school and workplace violence have always generated headlines, but in recent years, the response to these events has received heightened media scrutiny. Critical Incident Management: A Complete Resource Guide, Second Edition provides evidence-based, tested, and proven methodologies applicable to a host of scenarios t
Download or read book Cybersecurity Incident Management Master s Guide written by Colby A Clark and published by . This book was released on 2020-06-24 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: Successfully responding to modern cybersecurity threats requires a well-planned, organized, and tested incident management program based on a formal incident management framework. It must be comprised of technical and non-technical requirements and planning for all aspects of people, process, and technology. This includes evolving considerations specific to the customer environment, threat landscape, regulatory requirements, and security controls. Only through a highly adaptive, iterative, informed, and continuously evolving full-lifecycle incident management program can responders and the companies they support be successful in combatting cyber threats. This book is the first in a series of volumes that explains in detail the full-lifecycle cybersecurity incident management program. It has been developed over two decades of security and response experience and honed across thousands of customer environments, incidents, and program development projects. It accommodates all regulatory and security requirements and is effective against all known and newly evolving cyber threats.
Download or read book National Incident Management System NIMS Supporting Technology Evaluation Program STEP Guide written by U. s. Department of Homeland Security and published by Createspace Independent Pub. This book was released on 2013-02-10 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt: This document is a comprehensive guide to the National Incident Management System Supporting Technology Evaluation Program (NIMS STEP). Evaluation activities are sponsored by the National Preparedness Directorate (NPD), Federal Emergency Management Agency (FEMA). This guide is designed to provide an orientation to the evaluation process and policies including vendor application requirements, product selection methods, evaluation activities, and post-evaluation review/reporting processes. Homeland Security Presidential Directive (HSPD)-5 directed the Secretary of Homeland Security to develop and administer the National Incident Management System (NIMS). In 2004, the Department of Homeland Security (DHS) released NIMS to provide a consistent nationwide template to enable governments and responders to work together effectively and efficiently to manage incidents and planned events. Although the incident management framework can be adaptable to any situation, NIMS provides a standard structure and management concepts that transcend all incidents, including: Accountability, Common Terminology, Comprehensive Resource Management, Information and Intelligence Management, Integrated Communications, Management Span-of-Control, Modular Organization, Unified Command Structure. The NIMS provides a framework and sets forth, among others, the requirement for interoperability and compatibility to enable a diverse set of public and private organizations to conduct well-integrated and effective incident management operations. Systems operating in an incident management environment must be able to work together and not interfere with one another. Interoperability and compatibility are achieved through the use of tools such as common communications and data standards. Establishing and maintaining a common operating picture and ensuring accessibility and interoperability are the principal goals of the Communication and Information Management component of NIMS. The NIMS STEP supports NIMS implementation by providing an objective evaluation of supporting technologies – the use and incorporation of new and existing technologies to improve efficiency and effectiveness in all aspects of incident management. The Incident Management Systems Integration (IMSI) Division of NPD has tasked the NIMS Support Center (NIMS SC) to support and manage the day-to-day functions of the program.
Download or read book Incident Management Best Practice Handbook written by Gerard Blokdijk and published by Emereo Pty Limited. This book was released on 2008-10 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Incident Management is an IT Service Management (ITSM) process area. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. 'Normal service operation' is defined here as service operation within Service Level Agreement (SLA). It is one process area within the broader ITIL environment. This book covers every detail, including some missed in other books. This thorough book provides a clear roadmap to designing, implementing and operating incident management. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement. The book starts with an initial strategy that is focused on planning incident management services that are completely aligned to requirements and are based on a mission statement. This business-oriented approach is refreshing and will keep IT grounded in the real reasons for incident management. More importantly is the process for careful selection of services to provide. An overly ambitious set of service goals will kill incident management implementation early in its life by offering too much before there is a stable incident management process in place. This book is realistic and lays the foundation for a success implementation. The section on the actual design of the incident management structure provides insights and information that can be applied to a large number of solutions. Since incident managements will be organized in accordance with requirements and uniquemission statements, this section of the book is like a catalog of patterns. It has excellent tips on how to best structure incident management to meet requirements and mission. The information on accurately estimating staffing requirements is consistent with industry best practices and something that, believe it or not, is often overlooked when incident managements are established. This book gets into the meat by thoroughly covering the processes that are essential to running incident management. There are many topics that stand out as both unique [to books of this genre] and reflect best practices by the best-run incident management initiatives. Examples are change control, disaster recovery and vendor management. These topics show that the author not only considers business alignment, but also cross-functional alignment within IT. Professional resources and underlying technology are provided in detail. This book contains an in-depth coverage of operational requirements for the incident management once it has been implemented. It hits all of the critical success factors, such as performance metrics, service level agreements, communications and internal evaluations. It even has a chapter on marketing, which is something that is important but not often done be most incident management initiatives. This proactive approach to keeping users (your customers) informed of new services, accomplishments and tips is excellent and will go a long way towards attaining high customer satisfaction scores - not to mention proving the value of the incident management to IT and business management. You will find this book to be one of the best for planning and implementing world-classincident management.
Download or read book The Business Continuity Management Desk Reference written by Jamie Watters and published by Jamie Watters. This book was released on 2010 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tools and techniques to make Business Continuity, Crisis Management and IT Service Continuity easy. If you need to prepare plans, test and maintain them, or if you need to set up DR or Work Area Recovery; then this book is written for you. The Business Continuity Desk Reference is written in simple language but is useful to both experienced professionals and newbies. Inside you'll discover: - The key concepts; explained in simple terms.- How to quickly assess your Business Continuity so that you can focus your time where it matters.- How to complete a Business Impact Assessment.- How to write plans quickly that are easy to use in a disaster.- How to test everything so that you know it will work.- How to assess any third party dependencies.- How to make sure that suppliers are robust. - How to meet customer, audit and regulatory expectations.- Get your hands on tools and templates that will make your life easy and make you look great.- Understand what other people do and how to delegate your work to them to make your life easier!
Download or read book Problem Management written by Jim Bolton and published by . This book was released on 2016-10 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication serves as the definitive resource for individuals and organizations looking to establish and mature the problem management process within their organization. It consolidates concepts and principles found across numerous IT service management (ITSM) frameworks, then adds the collective experiences of industry experts into an easy-to-read, practical and insightful guide. The bonus materials in the appendices provide templates, workflows and tools that can be leveraged by the reader to accelerate the maturity of their problem management process. Problem Management: A Practical Guide is fully aligned with and serves as an expanded resource for the Problem Management Professional certification course offered by HDI
