Download or read book Gospel Principles written by The Church of Jesus Christ of Latter-Day Saints and published by The Church of Jesus Christ of Latter-day Saints. This book was released on 1997 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Study Guide and a Teacher’s Manual Gospel Principles was written both as a personal study guide and as a teacher’s manual. As you study it, seeking the Spirit of the Lord, you can grow in your understanding and testimony of God the Father, Jesus Christand His Atonement, and the Restoration of the gospel. You can find answers to life’s questions, gain an assurance of your purpose and self-worth, and face personal and family challenges with faith.
Download or read book How to Start a New Service written by Charles Arn and published by Baker Books. This book was released on 1997-11-01 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why, when, and how to start a new church service, encourage attendance, evaluate the service, and more.
Download or read book Love is Just Damn Good Business Do What You Love in the Service of People Who Love What You Do written by Steve Farber and published by McGraw Hill Professional. This book was released on 2019-09-06 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the bestselling author of The Radical Leap and Greater Than Yourself comes the first book to directly address love as a hard-core business principle that generates measurable results It’s time to toss aside the touchy-feely notions of love in business and acknowledge the real power that it holds. Love is not only appropriate in the context of business, it’s the foundation of great leadership. To put it bluntly: love is just damn good business. That’s the simple but profound truth that leadership consultant Steve Farber has discovered in his extensive work with Fortune 100 companies and other successful businesses. His game-changing approach to love as a practical business strategy will help you to: • Identify your passions—and share them with others • Create a culture of love at work—and spark innovation, productivity, and joy • Serve your customers, so they love how you treat them—and have them coming back for more • Invest time in making personal connections—that are mutually rewarding • Focus on serving the needs of others—they’re going to love it • Do what you love—and make it your business, so others love it, too The proven principles you’ll find in this book will help you lay the groundwork for a thriving, competitive enterprise. When love is part of your organization’s framework and operationalized in its culture, employees and customers feel genuinely valued. Employees who are passionate about the work that they do are more loyal, innovative, creative, and inspired, and that translates to great customer experience. They don’t serve others out of obligation, but because of a genuine desire to improve people’s lives. And when customers reciprocate by loving your products, your services, and your people, that’s when something great happens. That’s when you get loyalty. That’s when you get raving fans. It’s a refreshingly human way of doing business. In addition to Farber’s field-tested strategies, you’ll find inspiring case studies from a wide range of industries and leaders, revealing self-assessment quizzes, and practical pointers on how to build a corporate culture based on love, the ultimate competitive advantage. At the end of the day, it’s just damn good business.
Download or read book What Really Matters written by John Pepper and published by Yale University Press. This book was released on 2007-01-01 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: The fundamental question in business and in personal life is the same: what really matters? In this book, one of America's most widely admired business leaders distills a lifetime of experience, including failures as well as successes, to reveal his answers. John Pepper, president, CEO, and chairman of Proctor & Gamble for a combined 16 years, underscores the importance of continuous change, innovation, and renewal as prerequisites for growth and sound leadership. In "What Really Matters", he suggests that a preparedness to alter perspective, rethink assumptions, or change course is central not only to understanding customer needs and keeping costs under control but also to developing talent, organizing global businesses, and supporting communities. While he discusses specific business tactics, he notes that they all centre on fundamental tenets: listen to and respect the customer, engender personal accountability and passionate ownership, encourage diversity, and create a vibrant, trusting institution that incorporates employees and their families. In his own years as an executive, Pepper has demonstrated that a profitable business can create and sustain a culture that shapes, and is shaped by, ethical behaviour. His profoundly important advice and counsel belong in the lexicon and practice of every leader.
Download or read book Serving Country and Community written by Peter Frumkin and published by Harvard University Press. This book was released on 2010-06 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Who benefits from AmeriCorps, VISTA, and National Civilian Community Corps? Frumkin and Jastrzab make important recommendations on how to improve the programs and resolve some of the political and administrative issues which have plagued these initiatives in the past two decades."ùJames Youniss, Catholic University of America --
Download or read book This Is Service Design Doing written by Marc Stickdorn and published by "O'Reilly Media, Inc.". This book was released on 2018-01-02 with total page 1156 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Download or read book The Little Customer Service Book written by Rick Grassi and published by . This book was released on 2020-11-05 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: A handbook detailing the basics of effective customer service.
Download or read book Doctors Serving People written by Edward J Eckenfels and published by Rutgers University Press. This book was released on 2008-08-01 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's physicians are medical scientists, drilled in the basics of physiology, anatomy, genetics, and chemistry. They learn how to crunch data, interpret scans, and see the human form as a set of separate organs and systems in some stage of disease. Missing from their training is a holistic portrait of the patient as a person and as a member of a community. Yet a humanistic passion and desire to help people often are the attributes that compel a student toward a career in medicine. So what happens along the way to tarnish that idealism? Can a new approach to medical education make a difference? Doctors Serving People is just such a prescriptive. While a professor at Rush Medical College in Chicago, Edward J. Eckenfels helped initiate and direct a student-driven program in which student doctors worked in the poor, urban communities during medical school, voluntarily and without academic credit. In addition to their core curriculum and clinical rotations, students served the social and health needs of diverse and disadvantaged populations. Now more than ten years old, the program serves as an example for other medical schools throughout the country. Its story provides a working model of how to reform medical education in America.
Download or read book Winning In Service Markets Success Through People Technology And Strategy written by Jochen Wirtz and published by World Scientific. This book was released on 2016-12-12 with total page 704 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of services marketing and management based on sound academic evidence and knowledge. Derived from the globally leading textbook for Services Marketing by the same author, this book offers a comprehensive overview of extant knowledge on the topic. Accessible and practical, Winning in Service Markets bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.
Download or read book Including People with Disabilities in Faith Communities written by Erik W. Carter and published by Brookes Publishing Company. This book was released on 2007 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Filled with anecdotes, vignettes, thought-provoking quotes from experts and community members, and specific examples of successful strategies, this innovative guide helps faith communities become places of welcome and belonging for people with a wid
Download or read book From Program to People written by National Institute on Alcohol Abuse and Alcoholism (U.S.) and published by . This book was released on 1974 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Service Worlds written by John Bryson and published by Routledge. This book was released on 2013-04-15 with total page 293 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the twenty-first century begins, significant changes are occurring in the way that services and goods are produced and consumed. One of the key drivers of this change is information and communications technology (ICT). It has transformed the role of space and time in patterns of economic development, in the rise of globalization and in the scale and structure of organizations. ICT has therefore accelerated the process of continual change and evolution that is the hallmark of both the capitalist economy and of organizations. Giving a student-friendly account of the diversity of theoretical perspectives, this outstanding book aids understanding the evolving economic geography of advanced capitalist economies. A series of detailed firm and employees' case studies from Europe, North America and the Asia Pacific, are used to inform useful theoretical case studies, which also investigate the significance of increased blurring of the lines between services and manufacturing functions in the production and consumption process.
Download or read book Living True written by Christy Wright and published by Ramsey Press. This book was released on 2020-11-03 with total page 157 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you lost your identity in the busyness of life? In her latest book, Living True: 40 Days to Get Back to You, #1 bestselling author Christy Wright guides women on a 40-day journey back to who they were created to be. As an in-demand speaker, Christy connects with and challenges thousands of women every year in the areas of faith, personal development and business. Between endless errands and an overwhelming schedule, it’s easy for women to feel like they’ve lost themselves in the busyness of life. She’s heard hundreds of women say, “I’m pulled in so many directions by so many people. I don’t know who I am anymore.” In Living True, Christy walks readers through four sections that will help them discover: Who God Is — 10 Attributes of God Who You Are — 10 Things God Says About You Where You Are — 10 Seasons of Life Where You Are Going — 10 Reasons to Be Hopeful After reading Living True, readers will find grace in their current season and confidence to step into who they were created to be.
Download or read book Hearings written by United States. Congress Senate and published by . This book was released on 1965 with total page 3070 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Russia written by Robert Service and published by Harvard University Press. This book was released on 2003 with total page 438 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first history of modern Russia from 1991 to the present day by one of the leading historians of the 20th century USSR and Russia. In 1991, in a huge experiment with a people and in a state of euphoria, Boris Yeltsin abolished the USSR and recreated the Russian nation. At the point of its declaration is was in a state of economic and social disarray and yet there were high hopes. Hopes which have subsequently been dashed. Robert Service brings to bear his vast knowledge of the people and the country to put the recent upheavals into context and he shows that not everything changed for the worst 1991. The Gorbachev years have allowed the Russian people to give a priority to living a private life and shutting the door on the state. They could think what they liked. The could enjoy intellectual and religious freedom, and indulge in recreations their income would allow. Gays and Lesbians could come 'out'. The Youth culture could finally be loosed from contraints. This is a broad political, social and cultural history of one of the newest nations ever to be formed.
Download or read book Winning in Service Markets written by Jochen Wirtz and published by Ws Professional. This book was released on 2016-07-06 with total page 704 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dedication -- Preface -- Introduction -- Understanding service products, consumers, and markets -- Creating and capturing value in the service economy -- Understanding service consumers -- Positioning services in competitive markets -- Applying the 4 PS of marketing to services -- Developing service products and brands -- Distributing services through physical and electronic channels -- Service pricing and revenue management -- Service marketing communications -- Managing the customer interface -- Designing service processes -- Balancing demand and capacity -- Crafting the service environment -- Managing people for service advantage -- Developing customer relationships -- Managing relationship and building loyalty -- Complaint handling and service recovery -- Striving for service excellence -- Improving service quality and productivity -- Organizing for service leadership -- Notes -- Index -- Acknowledgements -- About the author
Download or read book Crafting the Customer Experience For People Not Like You written by Kelly McDonald and published by John Wiley & Sons. This book was released on 2012-10-09 with total page 139 pages. Available in PDF, EPUB and Kindle. Book excerpt: Deliver a better business experience, for every kind of customer A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations. Crafting the Customer Experience to People Not Like You shows how companies, brands, and products struggling to differentiate themselves in a sea of sameness can foster long-term loyalty and brand preference with exceptional and customized customer service. A detailed guide to core customer groups including women, the five generations (matures, Boomers, Gen X, Gen Y and Gen Z), racial and ethnic segments, such as Hispanics and African-Americans, as well as those who are defined by key lifestyle and life-stage attributes Includes onsumer insights that will help business leaders deliver a better business experience with every customer You cannot control the economy, the stock market or the costs of goods and labor. But you can control your organization's customer service. It's an empowering thought. Customer service is 100% in your control at all times and it's more important than ever.
