Download or read book Legendary Service The Key is to Care written by Ken Blanchard and published by McGraw Hill Professional. This book was released on 2014-04-18 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees. Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined. In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone's job. PRAISE FOR LEGENDARY SERVICE: "Read this book and establish a service culture in your organization." -- Horst Schulze, Chairman/CEO, Capella Hotel Group "Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. Legendary service--it's everyone, always." -- Mark King, CEO and President, TaylorMade Golf "Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. Legendary Service will teach the next generation how to deliver sensational service. Buy it, study it, implement it." -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules "Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller Ken Blanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service." -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV "Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today!" -- John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo "Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to accept mediocrity." -- Leonardo Inghilleri, coauthor of Exceptional Service, Exceptional Profit

Download or read book The Compassionate Geek written by Don R. Crawley and published by Soundtraining Net. This book was released on 2011-05-05 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.

Download or read book Exploring Online Learning Through Synchronous and Asynchronous Instructional Methods written by Sistek-Chandler, Cynthia Mary and published by IGI Global. This book was released on 2019-11-22 with total page 333 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exploring online learning through the lens of synchronous and asynchronous instructional methods can be beneficial to the online instructor and to the course designer. Understanding the underlying theoretical foundation is essential to justify both types of instructional pedagogies. Learning theory as it applies to online environments encompasses myriad techniques and practices. Edited by Dr. Cynthia Mary Sistek-Chandler, who was named the 2020 Higher Education Technology Leader Winner by EdTech Digest, Exploring Online Learning Through Synchronous and Asynchronous Instructional Methods is an essential scholarly book that provides relevant and detailed research on the applications of synchronous and asynchronous instructional pedagogies and discusses why they are critical to the design and implementation of contemporary online courses. Featuring an array of topics such as student engagement, adaptive learning, and online instruction, this book is ideal for online instructors, instructional designers, curriculum developers, course designers, academicians, administrators, e-learning professionals, researchers, and students.

Download or read book Training for the Public service Occupations written by Jerry Raymond Hawke and published by . This book was released on 1938 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book In service Training Programs written by Detroit (Mich.). Civil Service Commission. Training Unit and published by . This book was released on 1949 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Service Dog Training Guide written by Jennifer Hack and published by Sourcebooks, Inc.. This book was released on 2020-06-16 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master service dog training at home with this easy step-by-step guide Service dogs are life-changing for people with a range of physical and mental disabilities. But getting one can be complicated and expensive. The Service Dog Training Guide offers you an easy, step-by-step program for you and your dog to follow at home. Bone up on everything from basic exercises to essential service dog tasks that will guide you and your dog on the best training path. You'll also find an overview of different types of service and support dogs, breeds, and equipment for training. The step-by-step instructions will help you teach your dog everything from retrieving items to reminding someone to take medication. The Service Dog Training Guide includes: A multi-path approach—Weigh crucial factors to determine which type of service dog tasks—psychiatric, medical, or mobility assistance—your dog is best suited for. Easy-to-follow—All exercises are broken down into clear and complete step-by-step instructions and troubleshooting tips to help general readers train their own service dog. The power of positive reinforcement—Learn to communicate effectively with your dog by motivating them to learn faster with praise and rewards. Make a difference in someone's life with this practical approach to training your own service dog.

Download or read book Handbook of Research on Competency Based Education in University Settings written by Rasmussen, Karen and published by IGI Global. This book was released on 2016-10-04 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: The majority of adult learners are looking to attain their desired academic credentials within the shortest amount of time possible. By implementing competency-based programs, learners are accelerated through their designed program or course. The Handbook of Research on Competency-Based Education in University Settings is a pivotal reference source for the latest academic research on the use of competency-based testing in higher education institutions. Focusing on innovative practices, strategies, and real-world scenarios, this book is ideally designed for educators, students, administrators, professionals, and academics interested in emerging developments for competency-based education initiatives.

Download or read book Child Welfare in North Carolina written by National Child Labor Committee (U.S.) and published by . This book was released on 1918 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Handbook for In service Training in Human Services written by William Crimando and published by . This book was released on 1988 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical "how-to" workbook that outlines a plan for the design and implementation of staff in-service training programs for human service agencies and facilities. Crimando and Riggar have made every effort to guarantee the usefulness of this text to practitioners, instructors, and students. This is a working book designed to assist trainers as they acquire the knowledge and skills needed to provide thorough, systematic in-service training that will enhance human service endeavors. The authors have organized the nineteen chapters into four parts that treat significant steps in the training-program design process. These include analyzing problems that require training solutions; developing a proposal; writing a plan of action for training; and evaluating a program. Each of the chapters combines text, examples, exercises, and supplementary readings to foster a full appreciation of the process involved. Even those topics frequently overlooked or disregarded are included: budgeting program time and financial resources, obtaining administrative commitment, and transferring and maintaining skills in the work setting.

Download or read book Making Effective Use of Long term Training written by United States Civil Service Commission. Bureau of Training and published by . This book was released on 1973 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Good Services written by Louise Downe and published by BIS Publishers. This book was released on 2020-03-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Download or read book A Program for the In service Training of Teachers written by Gerald Blough Stahly and published by . This book was released on 1938 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Program Guidance Child Welfare Services Training Grants written by United States. Children's Bureau and published by . This book was released on 1979 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Training Can Make a Difference Intergovernmental Personnel Act Support for State and Local Government Training Programs written by United States Civil Service Commission. Bureau of Intergovernmental Personnel Programs and published by . This book was released on 1974 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Proposed In service Training Program Berkeley Public Schools written by Berkeley Unified School District. Committee to Evaluate In-Service Education Program and to Develop New Plans and published by . This book was released on 1959 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Global Perspective of Information Technology Management written by Tan, Felix B. and published by IGI Global. This book was released on 2001-07-01 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing information technology (IT) on a global scale presents a number of opportunities and challenges. IT can drive the change in global business strategies and improve international coordination. At the same time, IT can be an impediment to achieving globalization. IT as an enabler of and inhibitor to globalization raises interesting questions. Global Perspective of Information Technology Management provides a collection of research works that address relevant IT management issues from a global perspective. As the world economy becomes more interdependent and competition for business continues to be more globally oriented, it has, likewise, become necessary to address the issues of IT management from a broader global focus.

Download or read book The Evaluation of an In service Training Program with Special Reference to the Training Program for Service School Officers United States Navy written by Ralph Windsor Ruffner and published by . This book was released on 1948 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: