Download or read book In a Perfect World a Survival Guide for the Help Desk Technician written by D Russell Steffy and published by Createspace Independent Publishing Platform. This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: It didn't take long on my first job as a Help Desk Technician to realize why a lot of folks don't want to pursue this career path. This type of work isn't for everyone. Let's face it, nobody wants to constantly deal with unhappy users, and where "bug", "fix" and "workaround" are the three most used terms on a daily basis. But it doesn't have to be that way. Yes it's hard work to change that all-to-common scenario, but the payoffs can be tremendous. My career has spanned across many organizations and over twenty five years where I've had to completely restructure the concept of the Help Desk. In every case, customer satisfaction increased at least several fold, call volume was reduced by as much as seventy percent, and the moral boost virtually immeasurable. All of a sudden, Help Desk Techs were asked for by name, holiday cards were received in the mail, and even unsolicited testimonials were received by executive management complimenting the excellent support and service. Here is my "professional biography", a template for achieving a successful Help Desk and Technical Support environment. An all-inclusive guide for the Help Desk or Technical Support Professional, "In A Perfect World, A Survival Guide for the Help Desk Technician" offers a light-hearted approach to techniques for problem solving, how to handle users of varying skill levels and demeanor, company politics (yours and theirs), and much more. "In A Perfect World" includes tips for broadening time management and organizational skills with emphasis on common sense. The Help Desk is often the first impression a prospective client will experience, and it is imperative all issues be resolved with expedience and professionalism. "In A Perfect World" is a powerful reference tool ideal for Help Desk Technicians on the frontline, Department Managers, on up to Executive Management. "In a Perfect World" is also great for novice and intermediate users offering valuable information suitable for sharpening their computer related skill set.
Download or read book The Empath s Survival Guide written by Judith Orloff and published by Sounds True. This book was released on 2017-04-04 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the difference between having empathy and being an empath? “Having empathy means our heart goes out to another person in joy or pain,” says Dr. Judith Orloff “But for empaths it goes much farther We actually feel others’ emotions, energy, and physical symptoms in our own bodies, without the usual defenses that most people have.” With The Empath’s Survival Guide, Dr. Orloff offers an invaluable resource to help sensitive people develop healthy coping mechanisms in our high-stimulus world—while fully embracing the empath’s gifts of intuition, creativity, and spiritual connection. In this practical and empowering book for empaths and their loved ones, Dr. Orloff begins with self-assessment exercises to help you understand your empathic nature, then offers potent strategies for protecting yourself from overwhelm and replenishing your vital energy For any sensitive person who’s been told to “grow a thick skin,” here is your lifelong guide for staying fully open while building resilience, exploring your gifts of deep perception, raising empathic children, and feeling welcomed and valued by a world that desperately needs what you have to offer.
Download or read book Red Carpet Suicide written by Perez Hilton and published by Penguin. This book was released on 2009-10-06 with total page 455 pages. Available in PDF, EPUB and Kindle. Book excerpt: Perez Hilton—self-proclaimed “Queen of All Media” and founder of PerezHilton.com—cuts loose with a book that secures his reputation as “the most-hated man in Hollywood” (Rolling Stone). The best part: it’s hysterically funny—and shockingly true… Psycho celebs dominate news, fashion, and trends, influencing how we speak and what we wear. We’re obsessed! Our reality-based, gossip-driven world has set the barometer for what’s in and what’s out. So, how do we become like the famous? Well, post a grainy sex video online, drive high and wasted against oncoming traffic, flash your coochie for the cameras, and if those don’t work, attempt suicide—and you’re bound to become a “Hilton.” Now the man infamous for breaking raw superstar dish and jaw-dropping commentary lends his fearless voice, notorious sense of humor, and outrageous sensibility to Red-Carpet Suicide, a generation-defining, hilarious survival guide.
Download or read book Network World written by and published by . This book was released on 1997-12-29 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 20 years, Network World has been the premier provider of information, intelligence and insight for network and IT executives responsible for the digital nervous systems of large organizations. Readers are responsible for designing, implementing and managing the voice, data and video systems their companies use to support everything from business critical applications to employee collaboration and electronic commerce.
Download or read book The Spectrum Girl s Survival Guide written by Siena Castellon and published by Jessica Kingsley Publishers. This book was released on 2020-03-19 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Moonbeam Children's Book Awards - Silver Medal Winner Nautilus Silver Book Award Winner Purple Dragonfly Book Awards - First Place "Never be ashamed of being different: it is this difference that makes you extraordinary and unique." This essential go-to guide gives you all the advice and tools you'll need to help you flourish and achieve what you want in life. From the answers to everyday questions such as 'Am I using appropriate body language?' and 'Did I say the wrong thing?', through to discussing the importance of understanding your emotions, looking after your physical and mental health and coping with anxiety and sensory overloads, award-winning neurodiversity campaigner Siena Castellon uses her own experiences to provide you with the skills to overcome any challenge. With practical tips on friendships, dating, body image, consent and appearance, as well as how to survive school and bullying, The Spectrum Girl's Survival Guide gives you the power to embrace who you are, reminding you that even during the toughest of teen moments, you are never alone.
Download or read book InfoWorld written by and published by . This book was released on 1996-07-08 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects.
Download or read book The User Experience Team of One written by Leah Buley and published by Rosenfeld Media. This book was released on 2013-07-09 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: The User Experience Team of One prescribes a range of approaches that have big impact and take less time and fewer resources than the standard lineup of UX deliverables. Whether you want to cross over into user experience or you're a seasoned practitioner trying to drag your organization forward, this book gives you tools and insight for doing more with less.
Download or read book The Librarian s Internet Survival Guide written by Irene E. McDermott and published by Information Today, Inc.. This book was released on 2006 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this updated and expanded second edition of her popular guidebook, Searcher columnist Irene McDermott once again exhorts her fellow reference librarians to don their pith helmets and follow her fearlessly into the Web jungle. She presents new and improved troubleshooting tips and advice, Web resources for answering reference questions, and strategies for managing information and keeping current. In addition to helping librarians make the most of Web tools and resources, the book offers practical advice on privacy and child safety, assisting patrons with special needs, Internet training, building library Web pages, and much more
Download or read book The Principal s Survival Guide written by Susan Stone Kessler and published by Free Spirit Publishing. This book was released on 2015-03-15 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: This hands-on school leadership guide for new and veteran principals and administrators offers practical advice for leading a school successfully. Want honest student input? Try texting. Got a group of angry parents? Arrange one-on-one meetings—you’ll avoid a mob scene and give each family the attention it deserves. Trying to make a teacher feel appreciated? Shoot a quick email after stopping by his classroom and describe something cool you saw him do. It takes ten seconds but has a big impact. These tips and hundreds more are the collective wisdom of three experienced principals who know how to connect with kids, staff, families, and stakeholders, and help students succeed.
Download or read book A Survival Guide in the Information Age written by Derek Smith and published by . This book was released on 2004 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contains important tips, helpful resources and insights for you and your family to safeguard againist identity theft, online fraud, predators, and other potential threat in an increasingly risky world.
Download or read book A survival guide Child Support written by Roberto Diaz and published by Lulu.com. This book was released on 2014-01-03 with total page 53 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is intended to inform and enforce child support. Educate fathers on the responsibilities of raising a child while becoming a positive role model for his children. It also tries to educate on the financial hardships that child support creates through common sense solutions. It gives insight not only through the eyes of parents, but to bring awareness of child psychology.
Download or read book IT Security Survival Guide written by and published by CNET Networks Inc.. This book was released on 2004 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Project Hail Mary written by Andy Weir and published by Ballantine Books. This book was released on 2021-05-04 with total page 497 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 NEW YORK TIMES BESTSELLER • From the author of The Martian, a lone astronaut must save the earth from disaster in this “propulsive” (Entertainment Weekly), cinematic thriller full of suspense, humor, and fascinating science—in development as a major motion picture starring Ryan Gosling. HUGO AWARD FINALIST • ONE OF THE YEAR’S BEST BOOKS: Bill Gates, GatesNotes, New York Public Library, Parade, Newsweek, Polygon, Shelf Awareness, She Reads, Kirkus Reviews, Library Journal • “An epic story of redemption, discovery and cool speculative sci-fi.”—USA Today “If you loved The Martian, you’ll go crazy for Weir’s latest.”—The Washington Post Ryland Grace is the sole survivor on a desperate, last-chance mission—and if he fails, humanity and the earth itself will perish. Except that right now, he doesn’t know that. He can’t even remember his own name, let alone the nature of his assignment or how to complete it. All he knows is that he’s been asleep for a very, very long time. And he’s just been awakened to find himself millions of miles from home, with nothing but two corpses for company. His crewmates dead, his memories fuzzily returning, Ryland realizes that an impossible task now confronts him. Hurtling through space on this tiny ship, it’s up to him to puzzle out an impossible scientific mystery—and conquer an extinction-level threat to our species. And with the clock ticking down and the nearest human being light-years away, he’s got to do it all alone. Or does he? An irresistible interstellar adventure as only Andy Weir could deliver, Project Hail Mary is a tale of discovery, speculation, and survival to rival The Martian—while taking us to places it never dreamed of going.
Download or read book How to Think written by Alan Jacobs and published by Currency. This book was released on 2017-10-17 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Absolutely splendid . . . essential for understanding why there is so much bad thinking in political life right now." —David Brooks, New York Times How to Think is a contrarian treatise on why we’re not as good at thinking as we assume—but how recovering this lost art can rescue our inner lives from the chaos of modern life. As a celebrated cultural critic and a writer for national publications like The Atlantic and Harper’s, Alan Jacobs has spent his adult life belonging to communities that often clash in America’s culture wars. And in his years of confronting the big issues that divide us—political, social, religious—Jacobs has learned that many of our fiercest disputes occur not because we’re doomed to be divided, but because the people involved simply aren’t thinking. Most of us don’t want to think. Thinking is trouble. Thinking can force us out of familiar, comforting habits, and it can complicate our relationships with like-minded friends. Finally, thinking is slow, and that’s a problem when our habits of consuming information (mostly online) leave us lost in the spin cycle of social media, partisan bickering, and confirmation bias. In this smart, endlessly entertaining book, Jacobs diagnoses the many forces that act on us to prevent thinking—forces that have only worsened in the age of Twitter, “alternative facts,” and information overload—and he also dispels the many myths we hold about what it means to think well. (For example: It’s impossible to “think for yourself.”) Drawing on sources as far-flung as novelist Marilynne Robinson, basketball legend Wilt Chamberlain, British philosopher John Stuart Mill, and Christian theologian C.S. Lewis, Jacobs digs into the nuts and bolts of the cognitive process, offering hope that each of us can reclaim our mental lives from the impediments that plague us all. Because if we can learn to think together, maybe we can learn to live together, too.
Download or read book The Tech Writer s Survival Guide written by Janet Van Wicklen and published by Infobase Publishing. This book was released on 2009 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Tech Writing Game (Facts On File, 1992) offers a comprehensive introduction to the craft and business of technical writing.
Download or read book Building Managing a World Class IT Help Desk written by Bob Wooten and published by McGraw-Hill/Osborne Media. This book was released on 2001 with total page 608 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get full details on how to set up an efficient help desk using this comprehensive resource. Real-world examples and step-by-step instructions for doing everything from choosing a staff to implementing the latest technologies make this book truly a blueprint for help desk success.
Download or read book Network World written by and published by . This book was released on 1997-01-27 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 20 years, Network World has been the premier provider of information, intelligence and insight for network and IT executives responsible for the digital nervous systems of large organizations. Readers are responsible for designing, implementing and managing the voice, data and video systems their companies use to support everything from business critical applications to employee collaboration and electronic commerce.
