Download or read book Improving Productivity of Service Businesses With a New Efficiency Evaluation Technique Classic Reprint written by H. David Sherman and published by . This book was released on 2015-08-05 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: Excerpt from Improving Productivity of Service Businesses With a New Efficiency Evaluation Technique How can a manager evaluate the productivity of a bank branch, a hospital, or other service organization? A bank branch may have outstanding profit performance based on a measure of the revenues earned on funds less the costs of funds generated, and less the operating costs. This measure does not, however, indicate whether the branch is using its resources efficiently or whether it could reduce its operating costs and further increase profitability. Similarly, if one hospital provides patient care at a cost of $300 per day and another provides patient care at $350 per day, can a manager draw any conclusions about their relative productivity without further considering the mix and nature of patient care provided? Measuring the productivity of these and other service businesses requires techniques that are more sensitive than accounting and ratio type measures and which can explicitly consider the mix of service outputs produced. This article explains how to apply a recently developed method for measuring and improving the efficiency of service businesses. The technique, referred to as Date Envelopment Analysis, has thus far been applied to banks, hospitals, computer manufacturer field service organizations, and educational institutions, as well as other service organizations. Introduction The service sector of the U.S. economy has been estimated to account for over 60% of Gross National Product and employment. Add to this the service components of manufacturing firms and it is clear that service sector productivity is a substantive issue as suggested in the following examples. Over 20% of computer manufacturer revenues are generated from customer service activities. These companies need to monitor and manage the service aspect of their business to help achieve their growth and profitability goals. About the Publisher Forgotten Books publishes hundreds of thousands of rare and classic books. Find more at www.forgottenbooks.com This book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully; any imperfections that remain are intentionally left to preserve the state of such historical works."
Download or read book Improving Productivity of Service Businesses with a New Efficiency Evaluation Technique written by H. David Sherman and published by . This book was released on 1983 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Measuring and Improving Productivity in Services written by Faridah Djellal and published by Edward Elgar Publishing. This book was released on 2009-01-01 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades. The concept of productivity, which was developed initially for industrial and agricultural economies poses few difficulties when applied to standardized products. The advent of the service economy contributed to call into question, if not the relevance of this concept, at least its definition and measurement methods. This book takes stock of the issues met by productivity in services on theoretical, methodological and operational levels. The authors examine various definitions of productivity and the main methods of its measurement. A survey of recent conceptual and methodological debates on the notion of productivity is also presented. A more operational and strategic perspective is then adopted in order to identify and analyze the main levers, factors and determinants for improving productivity and, more generally, the actual strategies adopted for this purpose in firms and organisations. Providing a deep understanding of the specific and underestimated performance processes within service industries, this book will be of great interest to those involved in industrial economics, management science and public administration.
Download or read book Performance Management written by Asbjørn Rolstadås and published by Springer Science & Business Media. This book was released on 1994-12-31 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book should be of interest to technical managers, manufacturing and industrial engineers, and graduate students in IE and quality.
Download or read book Service Productivity Management written by H. David Sherman and published by Springer Science & Business Media. This book was released on 2006-09-10 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Download or read book Techniques for Productivity Improvement written by John B. Hanna and published by . This book was released on 1984 with total page 6 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Techniques for Productivity Improvement written by John B. Hanna and published by . This book was released on 1986 with total page 12 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Improving Public Sector Productivity written by Ellen D. Rosen and published by SAGE Publications. This book was released on 1993-07-22 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: The productivity of America′s public agencies has never been more closely scrutinized. Taxpayers have drawn the line on what they are--and are not--willing to pay for governmental programs. Both public servants and their clients have an equal stake in making public agencies more productive and respected. Public agencies can be made more efficient, effective, and humane, and Improving Public Sector Productivity shows how. Ellen Rosen provides practical guidance to enhance both the service quality and client satisfaction of public agencies at the local, state, and national level. A wealth of current cases and examples focuses on the issues of quality management, improving service delivery, job reorganization, and worker empowerment. The author also details methods for measuring public productivity. Policymakers, public sector managers, researchers, and students of public administration will find Improving Public Sector Productivity an indispensable toolkit of ideas, strategies, and applications for making better use of taxpayers′ money. "This book is a welcome addition to the literature because it offers practical solutions as well as discussing theoretical issues. . . .The book is aimed at the serious student and practitioner of public administration and because it is written in a way that combines theory with practice, it is accessible to this audience. --Urban Studies "Managers and elected officials will find a ′tool-kit′ of ideas, strategies, and applications for making better use of taxpayers′ money--all based on sound rationale and of proven worth. The productivity concerns provided in the book can help improve service quality and client satisfaction, while being sensitive to employee concerns and asking them to contribute to the enterprise." --Beverly A. Cigler, The Pennsylvania State University "Ellen Doree Rosen′s book, Improving Public Sector Productivity, Concepts, and Practice provides some very useful information and ideas on how to attain higher levels of productivity. The book succeeds, however, in clearly explaining the many constraints on public administration which militate against achieving high levels of focus and efficiency. Improving the Public Sector Productivity et al. is thought provoking, intelligent, and one of the more practical public administration texts I′ve read. I recommend it to professors and students for its clear-eyed description of the issues practitioners must deal with in attempting to improve the way public business is conducted. It is a superior guide for those in the field who could often use a conceptual framework to help assess where we are and to mark a path in the direction we need to go." --Mark Miller, Orange County Chapter of the American Society of Public Administration
Download or read book Improving Productivity and Service in Depot Businesses written by Colin Woodland and published by CRC Press. This book was released on 2022-12-23 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is specifically for working operations managers across the broad range of business types that deploy fleet and product via a myriad of service types. It is applicable to businesses with small medium to large fleets in haulage, 3PL, and any service business operating a depot structure. The book is less about theoretical concepts – although specific references point to theories including Lean, continuous improvement, net promoter score, and balanced scorecard – but is essentially a practical guide applying worked examples and generic templates regarding the core ten activities that are critical to achieving service and profit expectation in any depot, route-based business deploying fleet. Every working manager – front-line to COO – will identify with and grasp that these are fundamental areas and that, if improvement can be sustained, will deliver better service to customers and enhanced profit in both local and business levels. The key areas examined are: People management Fleet management Route scheduling Optimisation of non-productive (on-depot) time Driver debrief Customer service and complaint management and measurement Key performance indicators The operating rhythm Continuous improvement
Download or read book From Efficiency Calculations to a New Approach for Organizing and Analyzing written by Arie Y. Lewin and published by . This book was released on 1997 with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Analysis and Management of Productivity and Efficiency in Production Systems for Goods and Services written by Fabio Sartori Piran and published by CRC Press. This book was released on 2020-01-08 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: In companies that produce goods and services, productivity and efficiency improvements are a constant challenge. This book reviews the differences between productivity and efficiency. It proposes a new method and makes available a computational tool for implementation that contributes to facilitating the use of Data Envelopment Analysis (DEA). The book presents a discussion about productivity and efficiency, illustrating the potentials of use and conceptual differences. It covers the concepts and techniques for analysis of productivity and efficiency, analyzing critical benefits and limitations, explains in detail how to use DEA for analysis, provides innovative methods for using DEA, offers a free online computer tool with a direction guide, shows real empirical applications, and covers other techniques that can be used to complement the analysis performed. The book is for professionals, managers, consultants, students working and taking courses in productive systems of goods and services. Ancillary materials include a free online computer tool to operationalize the concepts and methods proposed in the book, a guide on how to use the method and the software developed for the DEA application. Solutions manual, instructor’s manual, PowerPoint slides, and figure slides also will be available upon qualified adoption.
Download or read book Quantitative Models for Performance Evaluation and Benchmarking written by Joe Zhu and published by Springer Science & Business Media. This book was released on 2013-03-09 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managers are often under great pressure to improve the performance of their organizations. To improve performance, one needs to constantly evaluate operations or processes related to producing products, providing services, and marketing and selling products. Performance evaluation and benchmarking are a widely used method to identify and adopt best practices as a means to improve performance and increase productivity, and are particularly valuable when no objective or engineered standard is available to define efficient and effective performance. For this reason, benchmarking is often used in managing service operations, because service standards (benchmarks) are more difficult to define than manufacturing standards. Benchmarks can be established but they are somewhat limited as they work with single measurements one at a time. It is difficult to evaluate an organization's performance when there are multiple inputs and outputs to the system. The difficulties are further enhanced when the relationships between the inputs and the outputs are complex and involve unknown tradeoffs. It is critical to show benchmarks where multiple measurements exist. The current book introduces the methodology of data envelopment analysis (DEA) and its uses in performance evaluation and benchmarking under the context of mUltiple performance measures.
Download or read book Managing Service Productivity written by Ali Emrouznejad and published by Springer. This book was released on 2014-08-15 with total page 394 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.
Download or read book Organizational Productivity and Performance Measurements Using Predictive Modeling and Analytics written by Tavana, Madjid and published by IGI Global. This book was released on 2016-09-21 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt: Businesses are collecting massive amounts of data every day as a way to better understand their processes, competition, and the markets they serve. This data can be used to increase organizational productivity and performance; however, is essential that organizations collecting large data sets have the tools available to them to fully understand the data they are collecting. Organizational Productivity and Performance Measurements Using Predictive Modeling and Analytics takes a critical look at methods for enhancing an organization’s operations and day-to-day activities through the effective use of data. Focusing on a variety of applications of predictive analytics within organizations of all types, this critical publication is an essential resource for business managers, data scientists, graduate-level students, and researchers.
Download or read book GAO Documents written by United States. General Accounting Office and published by . This book was released on 1981 with total page 924 pages. Available in PDF, EPUB and Kindle. Book excerpt: Catalog of reports, decisions and opinions, testimonies and speeches.
Download or read book Urban Transportation Abstracts written by and published by . This book was released on 1983 with total page 534 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Personnel Literature written by and published by . This book was released on 1984 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt:
