Download or read book Improving Customer Satisfaction in Transportation Decision Making written by Mshadoni Smith and published by . This book was released on 2010 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Transportation decision makers are tasked with doing more improvements with less funding, which requires effective tools to assess and predict the outcomes of their choices. The objectives of this research are to explore customer satisfaction in various contexts, assess its application in transportation contexts and develop quantitative, empirically-based tools that improve customer satisfaction in transportation decision making. This research conducted a survey of targeted customer satisfaction practitioners and their planning products and tested the implicit assumption. The findings are significant and contrary to current theory and practice. The results support the hypothesis that the impact of negative performance is different than the impact of positive performance on customer satisfaction in a transportation context. These findings suggest that the relationship is asymmetrical and nonlinear contrary to implicit assumptions of current decision support tools like the Importance-Performance Analysis (IPA) matrix. The results also identify that transportation agencies identify quality of life and customer satisfaction as an important goal and measure for their regions. These results suggest that customer satisfaction is a tool in decision making and there is an empirical methodology to accurately assess the relationship of performance to satisfaction that can impact resource decisions in transportation. The results also suggest that customer satisfaction can be used to address issues of social equity and the broader goals of transportation plans.

Download or read book The Role of Transportation in Achieving Customer Satisfaction in a Private Distribution Company written by Dr. David Ackah and published by GRIN Verlag. This book was released on 2014-11-28 with total page 54 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (postgraduate) from the year 2014 in the subject Business economics - Offline Marketing and Online Marketing, grade: A, ( Atlantic International University ) (School of Business and Economics), course: Ph.D. Economics, language: English, abstract: In a highly competitive distribution sector, one way to gain competitive advantage is to ensure that the customers are satisfied. It is also a fact that having a good transport system is a great factor to ensure long term services and growth the company. The study is to find the role transportation play in achieving customer satisfaction in the private distribution sector a case study at Ricky Boakye Yiadom Company Limited. Eventually, the results are meant to improve the existing levels of customer satisfaction with the form of transportation. Specifically it seeks to uncover the factors accounting for the level of customer satisfaction in transportation of products. The study reviewed major theoretical area to develop a framework which suggests that customer satisfaction in Distribution Company would be a function of service quality and customer orientation of service employees. The data from the study constituted employees and customers of 35 people and was analyzed through a descriptive statistics. The study reveals that the mode of transportation does not always achieve smooth delivery and satisfaction desired but adds value to the mode of transport. It also shows that delivery times to customers are not always meet. Most customers also agree that increase in customer satisfaction also depends on transportation. Furthermore, it is recommended on the basis of the evidence that to understand customer satisfaction better, the company must survey customers about both perceived service quality and the perception about satisfaction.

Download or read book Handbook on Decision Making written by Chee Peng Lim and published by Springer Science & Business Media. This book was released on 2010-09-07 with total page 539 pages. Available in PDF, EPUB and Kindle. Book excerpt: Decision making arises when we wish to select the best possible course of action from a set of alternatives. With advancements of the digital technologies, it is easy, and almost instantaneous, to gather a large volume of information and/or data pertaining to a problem that we want to solve. For instance, the world-wi- web is perhaps the primary source of information and/or data that we often turn to when we face a decision making problem. However, the information and/or data that we obtain from the real world often are complex, and comprise various kinds of noise. Besides, real-world information and/or data often are incomplete and ambiguous, owing to uncertainties of the environments. All these make decision making a challenging task. To cope with the challenges of decision making, - searchers have designed and developed a variety of decision support systems to provide assistance in human decision making processes. The main aim of this book is to provide a small collection of techniques stemmed from artificial intelligence, as well as other complementary methodo- gies, that are useful for the design and development of intelligent decision support systems. Application examples of how these intelligent decision support systems can be utilized to help tackle a variety of real-world problems in different - mains, e. g. business, management, manufacturing, transportation and food ind- tries, and biomedicine, are also presented. A total of twenty chapters, which can be broadly divided into two parts, i. e.

Download or read book Multi Criteria Decision Making Techniques for Improvement Sustainability Engineering Processes written by Edmundas Kazimieras Zavadskas and published by MDPI. This book was released on 2020-12-15 with total page 490 pages. Available in PDF, EPUB and Kindle. Book excerpt: The success of any activity and process depends fundamentally on the possibility of balancing (symmetry) needs and their satisfaction. That is, the ability to properly define a set of success indicators. The application of the developed new multi-criteria decision-making (MCDM) methods can be eliminated or decreased by decision-makers’ subjectivity, which leads to consistency or symmetry in the weight values of the criteria. In this Special Issue, 40 research papers and one review study co-authored by 137 researchers from 23 different countries explore aspects of multi-criteria modeling and optimization in crisp or uncertain environments. The papers propose new approaches and elaborate case studies in the following areas of application: MCDM optimization in sustainable engineering, environmental sustainability in engineering processes, sustainable multi-criteria production and logistics processes planning, integrated approaches for modeling processes in engineering, new trends in the multi-criteria evaluation of sustainable processes, and multi-criteria decision-making in strategic management based on sustainable criteria.

Download or read book Strategic Planning and Decision Making in State Departments of Transportation written by Theodore H. Poister and published by Transportation Research Board. This book was released on 2004 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRB's National Cooperative Highway Research Program (NCHRP) Synthesis 326: Strategic Planning and Decision Making in State Departments of Transportation examines state and provincial transportation departments' experience with strategic planning and synthesizes current approaches to linking strategic planning with other decision-making processes, including operational and tactical planning, resource allocation, performance management, and performance measurement.

Download or read book Transportation Decision Making written by Kumares C. Sinha and published by John Wiley & Sons. This book was released on 2011-09-09 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt: This pioneering text provides a holistic approach to decisionmaking in transportation project development and programming, whichcan help transportation professionals to optimize their investmentchoices. The authors present a proven set of methodologies forevaluating transportation projects that ensures that all costs andimpacts are taken into consideration. The text's logical organization gets readers started with asolid foundation in basic principles and then progressively buildson that foundation. Topics covered include: Developing performance measures for evaluation, estimatingtravel demand, and costing transportation projects Performing an economic efficiency evaluation that accounts forsuch factors as travel time, safety, and vehicle operatingcosts Evaluating a project's impact on economic development and landuse as well as its impact on society and culture Assessing a project's environmental impact, including airquality, noise, ecology, water resources, and aesthetics Evaluating alternative projects on the basis of multipleperformance criteria Programming transportation investments so that resources can beoptimally allocated to meet facility-specific and system-widegoals Each chapter begins with basic definitions and concepts followedby a methodology for impact assessment. Relevant legislation isdiscussed and available software for performing evaluations ispresented. At the end of each chapter, readers are providedresources for detailed investigation of particular topics. Theseinclude Internet sites and publications of international anddomestic agencies and research institutions. The authors alsoprovide a companion Web site that offers updates, data foranalysis, and case histories of project evaluation and decisionmaking. Given that billions of dollars are spent each year ontransportation systems in the United States alone, and that thereis a need for thorough and rational evaluation and decision makingfor cost-effective system preservation and improvement, this textshould be on the desks of all transportation planners, engineers,and educators. With exercises in every chapter, this text is anideal coursebook for the subject of transportation systems analysisand evaluation.

Download or read book Using Customer Needs to Drive Transportation Decisions written by Kathleen E. Stein and published by Transportation Research Board. This book was released on 2003 with total page 115 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Performance Measures to Improve Transportation Systems written by and published by Transportation Research Board. This book was released on 2005 with total page 155 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Intelligent and Fuzzy Techniques in Big Data Analytics and Decision Making written by Cengiz Kahraman and published by Springer. This book was released on 2019-07-05 with total page 1392 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book includes the proceedings of the Intelligent and Fuzzy Techniques INFUS 2019 Conference, held in Istanbul, Turkey, on July 23–25, 2019. Big data analytics refers to the strategy of analyzing large volumes of data, or big data, gathered from a wide variety of sources, including social networks, videos, digital images, sensors, and sales transaction records. Big data analytics allows data scientists and various other users to evaluate large volumes of transaction data and other data sources that traditional business systems would be unable to tackle. Data-driven and knowledge-driven approaches and techniques have been widely used in intelligent decision-making, and they are increasingly attracting attention due to their importance and effectiveness in addressing uncertainty and incompleteness. INFUS 2019 focused on intelligent and fuzzy systems with applications in big data analytics and decision-making, providing an international forum that brought together those actively involved in areas of interest to data science and knowledge engineering. These proceeding feature about 150 peer-reviewed papers from countries such as China, Iran, Turkey, Malaysia, India, USA, Spain, France, Poland, Mexico, Bulgaria, Algeria, Pakistan, Australia, Lebanon, and Czech Republic.

Download or read book Large Scale Group Decision Making with Uncertain and Behavioral Considerations written by Tong Wu and published by Springer Nature. This book was released on 2023-01-23 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book investigates in detail large-scale group decision-making (LSGDM) problem, which has gradually evolved from the traditional group decision-making problem and has attracted more and more attention in the age of big data. Pursuing a holistic approach, the book establishes a fundamental framework for LSGDM with uncertain and behavioral considerations. To address the behavioral uncertainty and complexity of large groups of decision-makers, this book mainly focuses on new solutions of LSGDM problems using the interval type-2 fuzzy uncertainty theory and social network analysis techniques, including the exploration of uncertain clustering analysis, the consideration of social relationships, especially trust relationships, the construction of consensus evolution networks, etc. The book is intended for researchers and postgraduates who are interested in complex group decision-making in the new media era. Authors also investigate the similar features between LSGDM problems and group recommendations to study the applications of LSGDM methods. After reading this book, readers will have a new understanding of the LSGDM study under the real complicated context.

Download or read book Type 2 Fuzzy Decision Making Theories Methodologies and Applications written by Jindong Qin and published by Springer. This book was released on 2019-08-09 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book integrates the type-2 fuzzy sets and multiple criteria decision making analysis in recent years and offers an authoritative treatise on the essential topics, both at the theoretical and applied end. In this book, some basic theory, type-2 fuzzy sets, methodology, algorithms, are introduced and then some compelling case studies in decision problems are covered in depth. The authors offer an authoritative treatise on the essential topics, both at the theoretical and applied end; In a systematic and logically organized way, the book exposes the reader to the essentials of the theory of type-2 fuzzy sets, methodology, algorithms, and their applications. Numerous techniques of decision making are carefully generalized by bringing the ideas of type-2 fuzzy sets; this concerns well-known methods including TOPSIS, Analytical Network Process, TODIM, and VIKOR. This book exposes the readers to the essentials of the theory of type-2 fuzzy sets, methodology, algorithms, and their applications.

Download or read book Innovative Technologies for Increasing Service Productivity written by Manohar, Sridhar and published by IGI Global. This book was released on 2024-03-04 with total page 427 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service organizations are grappling with unprecedented challenges in maintaining and enhancing productivity. As the landscape evolves, traditional approaches to service operations become obsolete, necessitating a deep understanding of the intricate dynamics at play. Innovative Technologies for Increasing Service Productivity delves into this urgent issue, offering a comprehensive exploration of the trends and challenges confronting service industries. The book sheds light on the impact of digital transformation, emerging technologies, and disruptive business models, serving as a guide for navigating the complexities of service productivity in an ever-changing environment. As a groundbreaking solution, this book not only identifies challenges but provides various solutions for service organizations to thrive amidst technological disruption. Its unique selling points lie in the breadth of its coverage, spanning diverse service industries and dissecting the symbiotic relationship between technology and productivity. Offering practical strategies and tools, the book equips service professionals with the means to enhance productivity, quality, and customer experience. By connecting the gap between theoretical insights and practical implementation, it stands as a valuable resource for academics, researchers, and service managers seeking innovative solutions to the evolving landscape of service productivity.

Download or read book Public Transportation Quality of Service written by Luigi Dell ́Olio and published by Elsevier. This book was released on 2017-10-11 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public Transportation Quality of Service: Factors, Models, and Applications is the first book to help researchers better understand the contributing factors that can improve public transportation perception among users. The book compiles in one place metrics currently dispersed in journal articles, government publications and book chapters. It critically analyzes currently available modeling methodologies such as the Ordered Logit/Probit model and Models of Structural Equations, highlighting their advantages and disadvantages. The book addresses models of desired quality, including the views of users and non-users, discussing the gap between desired and perceived quality. The book also examines data mining approaches such as decision trees and neural networks, showing how to involve the public in the decision-making process to create policies that encourage public transport demand. Measuring passenger’s views on public transportation is of critical concern to promote wider transit use in cities around the world. Includes insights from both theoretical and practical points of view for both researchers and practitioners Features case studies in each chapter that apply models discussed Helps readers develop and design their own studies for measuring quality of service Shows how to include perceived quality in contracts Provides access to the survey formulas and data to better enable implementation of models

Download or read book Smart Energy for Smart Transport written by Eftihia G. Nathanail and published by Springer Nature. This book was released on 2023-03-10 with total page 1837 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reports on original research and practical findings fostering sustainable and smart urban mobility transformation. Gathering contributions presented at the 6th Conference on Sustainable Urban Mobility, held from August 31 to September 2, 2022, on Skiathos Island, Greece, it covers topics relating to electric and clean energy, intelligent technologies and automation, green travel modes, and transport safety. It highlights solutions for inclusive transportation, sustainable and resilient supply chains, and describes novel strategies for urban planning and innovative transport infrastructure. This book offers extensive information to academicians, researchers, practitioners and decision makers working on effective strategies to transform urban mobility in a sustainable and equitable way.

Download or read book Customer focused Transit written by John F. Potts and published by Transportation Research Board. This book was released on 2002 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: This synthesis will be of interest to senior managers interested in using customer-focused strategies at their transit agencies. Both established and newer agencies might use the synthesis to guide the establishment of effective customer-focused transit. The purpose of this report is to document the experiences of selected public transportation agencies in developing and implementing customer service programs. The synthesis examines the effectiveness of certain customer-focused activities in the categories of general interaction between the customer and the agency, obtaining and using customer input, involving employees in customer-focused public transportation, and achieving customer satisfaction. It details specific programs in the case studies of two public transportation agencies.

Download or read book A Handbook written by Rebecca Elmore-Yalch and published by Transportation Research Board. This book was released on 1998 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focuses on the status of market research as practiced in transit agencies and identifies major market issues confronting them. The handbook also evaluates market research strategies appropriate for transit and provides guidance to integrate and institutionalize market research into decision-making processes of transit agencies. Finally, it examines some institutional barriers that limit the use of market research.

Download or read book Department of Transportation and Related Agencies Appropriations for 2003 2003 budget justifications written by United States. Congress. House. Committee on Appropriations. Subcommittee on Department of Transportation and Related Agencies Appropriations and published by . This book was released on 2002 with total page 1830 pages. Available in PDF, EPUB and Kindle. Book excerpt: