Download or read book Implementing Service Quality Based on ISO IEC 20000 written by Michael Kunas and published by It Governance Limited. This book was released on 2011-05 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: ISO/IEC 20000 is an important international standard forIT service providers. Implementation and certificationwill improve your business processes and practices. Itwill reassure your customers that your company isefficient, reliable and trustworthy. Customers willreturn because they know from experience that yourservice is second to none. This step-by-step managementguide will benefit all who have a role in theimplementation and certification process. Written forcompanies of any size in any location, it: - gives aclear and detailed breakdown of the 2011 edition of theStandard - identifies the role of ISO/IEC 20000 and otherrelated standards, as well as ITIL and COBIT and therelationship between them - explains what is really meantby 'quality' - establishes the importance of a servicemanagement system and gives practical recommendations forits implementation - tells you how to prepare for audit,including carrying out a Gap Analysis - offers anexplanation of the individual processes outlined in theStandard and gives clear guidelines for theirimplementation.

Download or read book Implementing Service Quality based on ISO IEC 20000 written by Michael Kunas and published by IT Governance Publishing. This book was released on 2012-10-25 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guides you through your ISO/IEC 20000 implementation and certification process.

Download or read book IT Service Management ISO IEC 20000 1 2018 Introduction and Implementation Guide Second edition written by Dolf van der Haven and published by Van Haren. This book was released on 2020-10-26 with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Download or read book Implementing ISO IEC 20000 Certification The Roadmap written by Jan van Bon and published by Van Haren. This book was released on 2008-03-03 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF ‘Introduction to ISO/IEC 20000’ book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.

Download or read book EXIN IT Service Management Foundation based on ISO IEC20000 written by Victoriano Gomez Garrido and published by Van Haren. This book was released on 2014-01-16 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market.The purpose of this book is to help in the preparation of EXIN ITSM Foundation based on ISO/IEC 20000 exam, providing an overview of IT Service Management from the perspective of ISO/IEC 20000. It addresses fundamental concepts, such as the quality, the frameworks, the services provided to the business and the processes that support, control and facilitate those services.The exam consists of 40 multiple-choice questions. At the end of each chapter of this book you will find examples of these exam questions, along with open questions focused on the understanding of concepts. The exam specifications are given at the beginning of each chapter, and the weight of each of the topics is shown as a percentage of the total.

Download or read book ISO IEC 20000 Certification and Implementation Guide Standard Introduction Tips for Successful ISO IEC 20000 Certification FAQs Mapping Responsibilities Terms Definitions and ISO 20000 Acronyms Third Edition written by Ivanka Menken and published by Emereo Publishing. This book was released on 2010 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first and second editions of this book are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to ISO/IEC 20000. The aim of ISO 20000 is to provide a common reference standard for any enterprise offering IT services to internal or external customers. Given the importance of communication in Service Management, one of the most important targets of the standard is to create a common terminology for service providers, their suppliers and their customers. The primary goal of this book is to provide the quality education and support materials needed to enable the understanding and application of the ISO/IEC 20000 standard in a wide range of contexts, this IS the best-selling ISO/IEC 20000 quality management handbook from one of the worlds leading experts on the ISO 20000 family of standards. Plus, in this third edition of the book, with improved and updated content, in accordance with the release of Part 3 of the standard, 'Guidance on scope definition and applicability of ISO/IEC 20000-1'. Fully updated with the latest experiences of successfully working with the standard from industry and the service sector, plus quality auditors. Analyzes each section, clause and requirement in detail, with practical implementation guidance. Whether establishing an ISO/IEC 20000 quality management system for the first time, or upgrading an existing system, this handbook is ideal for students, practitioners, managers, instructors and auditors. It is supported by a wide range of solutions, FAQs, tips for implementers, and a glossary of terms that will be invaluable in any sector, industry, business or organization. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management and ISO 20000, this book should do at least as well as the first and second edition, which is a bestseller.

Download or read book ISO IEC 20000 Certification and Implementation Guide Standard Introduction Tips for Successful ISO IEC 20000 Certification FAQs Mapping Responsibilities Terms Definitions and ISO 20000 Acronyms Second Edition written by Ivanka Menken and published by Emereo Pty Limited. This book was released on 2009 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to ISO/IEC 20000. The Art of Service has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the ISO 20000 standard. This hard-won experience is presented here in this leading guide to understanding and satisfying the requirements of ISO/IEC 20000, and to applying the principles that underpin this internationally recognized family of standards for managing and communicating quality of IT Service Management Processes. The best-selling ISO/IEC 20000 quality management handbook from one of the worlds leading experts on the ISO 20000 family of standards. Fully updated with the latest experiences of successfully working with the standard from industry and the service sector, plus quality auditors. Analyzes each section, clause and requirement in detail, with practical implementation guidance. Whether establishing an ISO/IEC 20000 quality management system for the first time, or upgrading an existing system, this handbook is ideal for students, practitioners, managers, instructors and auditors. It is supported by a wide range of solutions, FAQs, tips for implementers, and a glossary of terms that will be invaluable in any sector, industry, business or organization. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management and ISO 20000, this book should do at least as well as the first edition, which is a bestseller.

Download or read book ISO IEC 20000 written by David Clifford and published by IT Governance Publishing. This book was released on 2011-11-01 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt: A handy reference to the key information on ISO/IEC 20000 featuring an overview of the purpose of the standard and guidance on how to use it.

Download or read book It Service Management Iso Iec 20000 1 2018 Introduction and Implementation Guide written by Van Haren Publishing and published by . This book was released on 2020-10-26 with total page 75 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Download or read book ISO IEC 20000 Certification and Implementation Guide Standard Introduction Tips for Successful ISO IEC 20000 Certification FAQs Mapping Responsibilities Terms Definitions and ISO 20000 Acronyms written by Claire Engle and published by Emereo Pty Limited. This book was released on 2008 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Art of Service has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the ISO 20000 standard. This hard-won experience is presented here in this leading guide to understanding and satisfying the requirements of ISO/IEC 20000, and to applying the principles that underpin this internationally recognized family of standards for managing and communicating quality of IT Service Management Processes. The best-selling ISO/IEC 20000 quality management handbook from one of the worlds leading experts on the ISO 20000 family of standards. Fully updated with the latest experiences of successfully working with the standard from industry and the service sector, plus quality auditors. Analyses each section, clause and requirement in detail, with practical implementation guidance. Whether establishing an ISO/IEC 20000 quality management system for the first time, or upgrading an existing system, this handbook is ideal for students, practitioners, managers, instructors and auditors. It is supported by a wide range of solutions, FAQs, tips for implementers, and a glossary of terms that will be invaluable in any sector, industry, business or organization.

Download or read book Managing Information Technology written by Francisco Castillo and published by Springer. This book was released on 2016-07-15 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are two different, interdependent components of IT that are important to a CIO: strategy, which is long-term; and tactical and operational concerns, which are short-term. Based on this distinction and its repercussions, this book clearly separates strategy from day-to-day operations and projects from operations – the two most important functions of a CIO. It starts by discussing the ideal organization of an IT department and the rationale behind it, and then goes on to debate the most pressing need – managing operations. It also explains some best industry standards and their practical implementation, and discusses project management, again highlighting the differences between the methodologies used in projects and those used in operations. A special chapter is devoted to the cutover of projects into operations, a critical aspect seldom discussed in detail. Other chapters touch on the management of IT portfolios, project governance, as well as agile project methodology, how it differs from the waterfall methodology, and when it is convenient to apply each. Taking the fundamental principles of IT service management and best practices in project management, the book offers a single, seamless reference for IT managers and professionals. It is highly practical, explaining how to apply these principles based on the author’s extensive experience in industry.

Download or read book ISO IEC 20000 An Introduction written by Jan van Bon and published by Van Haren. This book was released on 2008-03-03 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation

Download or read book Iso Iec 20000 Foundation Complete Certification Kit Study Guide Book and Online Course Fourth Edition written by Ivanka Menken and published by Emereo Publishing. This book was released on 2012-10-01 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book and its accompanying eLearning course are regarded as a classic in its field. Now, in an expanded and updated Fourth Edition of The Art of Service's book, in accordance with the newly revised editions of Part 1 & 2 of the ISO/IEC 20000 Standard, 'Service management system requirements' and 'Guidance on the application of service management systems', the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate. As the industry standard in terms of Process, Service, and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. ISO/IEC 20000 is the international, independent standard for quality in IT Service Management-a standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This delivers a significant competitive advantage since clients demand high quality of IT Services. These organizations need IT-professionals who are ISO/IEC 20000 certified. This kit prepares you for the certification exam by offering valuable information on the ITIL and ISO/IEC 20000 Framework, ISO/IEC 20000 Certification, and IT Service Management. This revised kit contains the book and online course access that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation. This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the ISO/IEC 20000 Foundation exam in a systematic approach, so you can be confident you are getting the instruction you need. * Real-world scenarios put what you have learned in the context of service solutions. * Thought-provoking questions challenge your thinking and understanding. * Exam Essentials in each chapter help you zero in on what you need to know. * Includes practice exam questions. * A Real-World Guide to ISO/IEC 20000 skills. * Key information and real-world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management. * Practice what you've learned with the challenging ISO/IEC 20000 Foundation exam style questions. Analyzes each section, clause, and requirement in detail, with practical implementation guidance! Whether establishing an ISO/IEC 20000 quality management system for the first time, or upgrading an existing system, this handbook is ideal for students, practitioners, managers, instructors and auditors. It is supported by a wide range of solutions, FAQs, tips for implementers, and a glossary of terms that will be invaluable in any sector, industry, business, or organization. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management and ISO 20000, this book should do at least as well as the other editions, which were bestsellers!

Download or read book Information technology Service management Part 5 Implementation guidance for ISO IEC 20000 1 written by and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Executive MBA in IT City of London College of Economics 12 months 100 online self paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 6786 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview An MBA in information technology (or a Master of Business Administration in Information Technology) is a degree that will prepare you to be a leader in the IT industry. Content - Managing Projects and IT - Information Systems and Information Technology - IT Manager's Handbook - Business Process Management - Human Resource Management - Principles of Marketing - The Leadership - Just What Does an IT Manager Do? - The Strategic Value of the IT Department - Developing an IT Strategy - Starting Your New Job - The First 100 Days etc. - Managing Operations - Cut-Over into Operations - Agile-Scrum Project Management - IT Portfolio Management - The IT Organization etc. - Introduction to Project Management - The Project Management and Information Technology Context - The Project Management Process Groups: A Case Study - Project Integration Management - Project Scope Management - Project Time Management - Project Cost Management - Project Quality Management - Project Human Resource Management - Project Communications Management - Project Risk Management - Project Procurement Management - Project Stakeholder Management - 50 Models for Strategic Thinking - English Vocabulary For Computers and Information Technology Duration 12 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.

Download or read book ISO IEC 20000 1 2011 A Pocket Guide written by Mart Rovers and published by Van Haren. This book was released on 2012-02-02 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: - it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations; - it supports ISO/IEC 20000-1: 2011training and certification; - it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. ‘ISO/IEC 20000-1: 2011: A Pocket Guide’ is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

Download or read book Information Technology written by International Organization for Standardization and published by . This book was released on 2010 with total page 31 pages. Available in PDF, EPUB and Kindle. Book excerpt: