Download or read book Impact of Leader Behavior on Job Satisfaction and Employee Perceptions of Customer Service written by Darryl Scott Albertson and published by . This book was released on 1999 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Customers as Substitutes for Leadership in Service Organizations written by David Earl Bowen and published by . This book was released on 1983 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Effect of Leadership Behavior on Subordinate Employees Perceived Level of Organizationl Support Organizational Commitment and Job Satisfaction written by Lisa Anne Tinti and published by . This book was released on 1995 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Leadership Behavior Impact on Employee s Loyalty Engagement and Organizational Performance written by Raimi-Akinleye Abiodun and published by AuthorHouse. This book was released on 2010-10-08 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every organization is looking for ways to improve employee participation, loyalty and engagement; which most scholars believe could help with the organization' performance. We all know that leading with character is a good management skill for any leader that wants to be successful and effective. In this book, the following are seen as some characteristic behaviors that could distinguish a competitive and skillful leaders from others. When you are visible in the organization, know how to handle diversity, set expectations and most importantly know how to communicate and listen to your customers and employees, the result is always good for the organization. People begin to feel valued, respected and their sense of belonging begins to improve. The impact of employee feelings and perceptions will be seen on how they feel about the organization in general. The importance of good leadership on organization's performance and productivity is unquestionable and should be a driving force for leaders to demonstrate behaviors that are essential and productive.

Download or read book Patterns of Leadership Style and Worker Satisfaction written by John Stephen Heinen and published by . This book was released on 1970 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Working environment and productivity written by Lars Foldspang and published by Nordic Council of Ministers. This book was released on 2014-07-04 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: Globalisation and demographic trends underline the twin challenge of the Nordics with productivity stagnation and a decreasing work force. Increasing productivity and the work force will be an answer to both. A good work environment can do both: If less people have to take sick leave as result of bad work environments, this will contribute to increasing the work force. Also, for some time, a relationship between work environment and productivity has been hypothesised. Happy, healthy workers, in short, are more productive than not-so-happy and not-so-healthy workers are. This report is based on the most comprehensive empirical study of the cohension between working envi-ronment and productivity. It confirms the hope of many, i.e. that improvements in working environment and improved productivity are highly correlated. The results are robust across time and the investigated countries.

Download or read book New Directions for Organization Theory written by Jeffrey Pfeffer and published by Oxford University Press, USA. This book was released on 1997 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pfeffer argues that the world of organizations has changed in several important ways, including the increasing externalization of employment and the growing use of contingent workers; the changing size distribution of organizations, with a larger proportion of smaller organizations; the increasing influence of external capital markets on organizational decision-making and a concomitant decrease in managerial autonomy; and increasing salary inequality within organizations in the US compared both to the past and to other industrialized nations. These changes and their public policy implications make it especially important to understand organizations as social entities. But Pfeffer questions whether the research literature of organization studies has either addressed these changes and their causes or made much of a contribution to the discussion of public policy.

Download or read book Transformational and Charismatic Leadership written by Bruce J. Avolio and published by Emerald Group Publishing. This book was released on 2013-06-25 with total page 533 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the 10th anniversary edition, we seek to update the theoretical and empirical work and professional practice issues associated with transformational and charismatic leadership that have transpired over the past decade.

Download or read book Self Leadership written by Christopher P. Neck and published by SAGE Publications. This book was released on 2016-06-17 with total page 358 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by the scholars who first developed the theory of self-leadership (Christopher P. Neck, Charles C. Manz, & Jeffery D. Houghton), Self-Leadership: The Definitive Guide to Personal Excellence offers powerful yet practical advice for leading yourself to personal excellence. Grounded in research, this milestone book is based on a simple yet revolutionary principle: First learn to lead yourself, and then you will be in a solid position to effectively lead others. This inclusive approach to self-motivation and self-influence equips readers with the strategies and tips they need to build a strong foundation in the study of management, as well as enhancing their own personal effectiveness.

Download or read book Social Cognitive Theory of Organizational Management written by Robert Wood and published by . This book was released on 1988 with total page 49 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Effects of leader behaviors on service employee role perceptions fairness perceptions and performance written by Elizabeth Allison Douthitt and published by . This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Work Engagement written by Arnold B. Bakker and published by Psychology Press. This book was released on 2010-04-05 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides the most thorough view available on this new and intriguing dimension of workplace psychology, which is the basis of fulfilling, productive work. The book begins by defining work engagement, which has been described as ‘an opposite to burnout,’ following its development into a more complex concept with far reaching implications for work-life. The chapters discuss the sources of work engagement, emphasizing the importance of leadership, organizational structures, and human resource management as factors that may operate to either enhance or inhibit employee’s experience of work. The book considers the implications of work engagement for both the individual employee and the organization as a whole. To address readers’ practical questions, the book provides in-depth coverage of interventions that can enhance employees’ work engagement and improve management techniques. Based upon the most up-to-date research by the foremost experts in the world, this volume brings together the best knowledge available on work engagement, and will be of great use to academic researchers, upper level students of work and organizational psychology as well as management consultants.

Download or read book Linking Customer and Employee Satisfaction to the Bottom Line written by Derek R. Allen and published by Quality Press. This book was released on 2002-06-30 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most organizations recognize the impact that both customer and employee satisfaction have on overall financial performance. Actually acting on that information is the hard part. That is the focus of Linking Customer and Employee Satisfaction to the Bottom Line, which focuses on the relationship between customer satisfaction and tangible business outcomes like market share, revenue, and profitability. Intended for advanced service quality managers and marketing researchers with more than a modest exposure to statistical data analysis, this book provides a comprehensive overview of how these data may be related to critical business outcomes. Perhaps more importantly, researchers with mature customer satisfaction systems may use the techniques described in this book to maximize the value of their existing programs. While no technique or methodology can guarantee a strong link between customer satisfaction and key business outcomes, this book can ensure that appropriate scales, variables, and assumptions are used.

Download or read book Leadership and Organizational Outcomes written by Engin Karadağ and published by Springer. This book was released on 2015-03-12 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on the effect of leadership on organizational outcomes and summarizes the current research findings in the field. It addresses the need for inclusive and interpretive studies in the field in order to interpret leadership literature and suggest new pathways for further studies. Appropriately, a meta-analysis approach is used by the contributors to show the big picture to the researchers by analyzing and combining the findings from different independent studies. In particular, the editors compile various studies examining the relationship between the leadership and thirteen organizational outcomes separately. The philosophy behind this book is to direct future research and practices rather than addressing the limits of current studies.

Download or read book Expanding the Boundaries of Work Family Research written by S. Poelmans and published by Springer. This book was released on 2013-01-02 with total page 559 pages. Available in PDF, EPUB and Kindle. Book excerpt: With contributions from thirty authors from fifteen countries, this is a 'white book' for international work-family research and practice. The authors offer a bold look at the future and provide guidelines for future research, focusing on applied, international work-family research.

Download or read book Effects of Leader Behaviors on Service Employee Role Perceptions Fairness Perception and Performance written by Elizabeth Allison Douthitt and published by . This book was released on 2001 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Destructive Leadership and Management Hypocrisy written by Selin Metin Camgöz and published by Emerald Group Publishing. This book was released on 2021-07-08 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Destructive Leadership and Management Hypocrisy: Advances in Theory and Practice explores detailed insights into destructive leadership, providing a deeper understanding of the implications of destructive leadership and valuable warnings and lessons to apply to your own career or organization.