Download or read book How to Win in Key Account Management written by Jan Lind and published by BoD - Books on Demand. This book was released on 2017-01-12 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is a growing requirement for truly successful and effective Key Account Management (KAM) in the ever increasingly competitive global market. Increased digitalization requires improved personal communication to make a difference. Key account business is made between people. Stakes are high. The potential reward with a key account is tremendous while cost of people is considerable and the required time to get to success is getting shorter and shorter. This is not a theoretical book. It is all about how to do it in real life. Regardless if you are a beginner or if you are already experienced in the business, there are ideas and inspiration to pick up. The reader gets a lot of practical tips: How to analyze, plan and influence. How to work in teams, local and global. How and when to look at partnership. How to sell professionally and effectively. How to set pricing, negotiate and follow up. How to manage problems. How to use the right attitude. How to increase the probability to win in every step. Everything explained in a down to earth language, with a lot of examples and a twinkle in the eye. Whether you take the book from scratch and do everything in it, or use your current work methods and add or change what can be improved, it will help you in increasing the probability to win. And that is what it is all about.

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Download or read book Vengeance written by Jim Hair and published by Dorrance Publishing. This book was released on 2022-11-23 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: Vengeance By: Jim Hair Vengeance is a fast-paced story about the lengths people will go to get even. This book takes the reader on a suspenseful journey filled with angst, contempt, disappointment, and surprise with unexpected twists and turns. Some characters will be loved, some hated. Vengeance can be satisfying and troubling; it depends on who you choose to root for!

Download or read book Negotiator written by Laurent Combalbert and published by Dunod. This book was released on 2021-02-10 with total page 999 pages. Available in PDF, EPUB and Kindle. Book excerpt: The PACIFICAT© standard is the bible of negotiation. It represents the experience of professional negotiators and mediators and has been tested through hundreds of successful negotiations. This book tackles the key questions of complex negotiation and allows anyone to be able to prepare, conduct and debrief any negotiation, whether it be a daily quarrel or negotiations that involve the future of the world.

Download or read book Ethics in Marketing written by Patrick E. Murphy and published by Taylor & Francis. This book was released on 2016-12-13 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understanding and appreciating the ethical dilemmas associated with business is an important dimension of marketing strategy. Increasingly, matters of corporate social responsibility are part of marketing's domain. Ethics in Marketing contains 20 cases that deal with a variety of ethical issues such as questionable selling practices, exploitative advertising, counterfeiting, product safety, apparent bribery and channel conflict that companies face across the world. A hallmark of this book is its international dimension along with high-profile case studies that represent situations in European, North American, Chinese, Indian and South American companies. Well known multinationals like Coca Cola, Facebook, VISA and Zara are featured. This second edition of Ethics in Marketing has been thoroughly updated and includes new international cases from globally recognized organizations on gift giving, sustainability, retail practices, multiculturalism, sweat shop labor and sports sponsorship. This unique case-book provides students with a global perspective on ethics in marketing and can be used in a free standing course on marketing ethics or marketing and society or it can be used as a supplement for other marketing classes.

Download or read book People Love You written by Jeb Blount and published by John Wiley & Sons. This book was released on 2013-01-22 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you. In the twenty-first century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you’ll learn the real secrets of customer experience including: 7 Essential Principles of Customer Engagement 5 Levers for Creating a Legendary Customer Experience The Secret to Bridging the Experience Gap How to Leverage the Pull Strategy to become a Trusted Advisor 2 Most Important Rules for Dealing with Pissed-off Customers In a hypercompetitive, global marketplace protecting your company’s customer base, the lifeblood of your business, must become your number one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals—the people most connected to customers—who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.

Download or read book Love the Way You Spy written by Lexi Blake and published by DLZ Entertainment LLC. This book was released on 2023-09-19 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tasha Taggart isn’t a spy. That’s her sisters’ job. Tasha’s support role is all about keeping them alive, playing referee when they fight amongst themselves, and soothing the toughest boss in the world. Working for the CIA isn’t as glamorous as she imagined, and she’s more than a little lonely. So when she meets a charming man in a bar the night before they start their latest op, she decides to give in to temptation. The night was perfect until she discovers she’s just slept with the target of their new investigation. Her sisters will never let her hear the end of this. Even worse, she has to explain the situation to her overprotective father, who also happens to be their boss. Dare Nash knew exactly how his week in Sydney was going to go—attending boring conferences to represent his family’s business interests and eating hotel food alone. Until he falls under the spell of a stunning and mysterious American woman. Something in Tasha’s eyes raises his body temperature every time she looks at him. She’s captivating, and he’s committed to spending every minute he can with her on this trip, even if her two friends seem awfully intense. He doesn’t trust easily, but it’s not long before he can imagine spending the rest of his life with her. When Dare discovers Tash isn’t who she seems, the dream turns into a nightmare. She isn’t the only one who deceived him, and now he’s in the crosshairs of adversaries way out of his league. He can’t trust her, but it might take Tasha and her family to save his life and uncover the truth.

Download or read book Idea Industry written by and published by . This book was released on with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: You love advertising, so much so that you're thinking about starting a career in it. But aside from creative directors who think up the ideas for ads, who does what at an ad agency? Idea Industry: How to Crack the Advertising Career Codes is the first book that breaks it all down and explains what everyone does, which job might be the right fit for you and how you can get that job. We cover the major areas in six straightforward chapters-creative, production, account management, account planning, media and digital media. Through interviews with people working at the best agencies and first person accounts, this book explains what you can expect and what you'll need to know before you even start looking for that dream job. With four-color photos throughout, Idea Industry promises to be the best career guide for anyone interested in the advertising industry.

Download or read book Life written by and published by . This book was released on 1895 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Improved by Cultivation written by R.G. Moyles and published by Broadview Press. This book was released on 1994-09-28 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: This anthology combines some of the finest writing by such well-known writers as Leacock, Moodie, Ernest Thompson Seton and Lucy Maud Montgomery with fascinating pieces by lesser-known names such as George Copway (the first Canadian native writer to have his work published in English) and Lady Agnes Macdonald (the wife of Canada’s first prime minister, and a popular writer of great verve and enthusiasm). In addition to three genres of fiction the anthology includes two important varieties of non-fiction in which early Canadians made a strong and distinctive contribution: Travel and Exploration Narratives and Memoirs and Descriptive Sketches.

Download or read book Delphi Complete Works of Stephen Leacock Illustrated written by Stephen Leacock and published by Delphi Classics. This book was released on 2018-10-27 with total page 6830 pages. Available in PDF, EPUB and Kindle. Book excerpt: The internationally acclaimed Canadian humorist, Stephen Leacock produced over thirty books of light-hearted sketches and essays. The beguiling fantasies and hilarious tales of ‘Literary Lapses’ (1910), ‘Nonsense Novels’ (1911) and ‘Sunshine Sketches of a Little Town’ (1912) helped launch Leacock’s career as a master writer of humour. He also produced learned and well-researched non-fiction books, including important historical works on his beloved home of Canada and reviews of literary figures. For the first time in publishing history, this eBook presents Leacock’s complete works, with numerous illustrations, rare texts, informative introductions and the usual Delphi bonus material. (Version 1) * Beautifully illustrated with images relating to Leacock’s life and works * All 27 short story collections, with individual contents tables * Features rare books appearing for the first time in digital publishing, including ‘Hellements of Hickonomics’ * Special chronological and alphabetical contents tables for the short stories * Easily locate the short stories you want to read * Images of how the books were first published, giving your eReader a taste of the original texts * Excellent formatting of the texts * Rare non-fiction works available in no other collection, including ‘How to Write’ and ‘Our British Empire’ * Includes Leacock’s play and autobiography * Features Peter McArthur’s seminal biography – discover Leacock’s literary life * Scholarly ordering of texts into chronological order and literary genres Please visit www.delphiclassics.com to browse through our range of exciting titles CONTENTS: The Fiction Literary Lapses Nonsense Novels Sunshine Sketches of a Little Town Behind the Beyond Arcadian Adventures with the Idle Rich Moonbeams from the Larger Lunacy Further Foolishness Essays and Literary Studies Frenzied Fiction The Hohenzollerns in America Winsome Winnie My Discovery of England College Days Over the Footlights The Garden of Folly Winnowed Wisdom Short Circuits The Iron Man and the Tin Woman Laugh with Leacock The Dry Pickwick Afternoons in Utopia Hellements of Hickonomics in Hiccoughs of Verse Done in Our Social Planning Mill Model Memoirs Too Much College My Remarkable Uncle Happy Stories Last Leaves The Short Stories List of Short Stories in Chronological Order List of Short Stories in Alphabetical Order The Play “Q”: A Farce in One Act The Non-Fiction Elements of Political Science Baldwin, Lafontaine, Hincks: Responsible Government Adventurers of the Far North The Dawn of Canadian History The Mariner of St. Malo The Unsolved Riddle of Social Justice Mackenzie, Baldwin, Lafontaine, Hincks Economic Prosperity in the British Empire Mark Twain Charles Dickens: His Life and Work Humor: Its Theory and Technique, with Examples and Samples The Greatest Pages of American Humor Humor and Humanity Here Are My Lectures My Discovery of the West Our British Empire Canada: The Foundations of Its Future Our Heritage of Liberty Montreal: Seaport and City Canada and the Sea While There is Time How to Write The Autobiography The Boy I Left Behind Me The Biography Stephen Leacock by Peter McArthur Please visit www.delphiclassics.com to browse through our range of exciting titles or to purchase this eBook as a Parts Edition of individual eBooks

Download or read book The Copeland Reader written by Charles Townsend Copeland and published by . This book was released on 1926 with total page 1746 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Delphi Collected Works of Stephen Leacock Illustrated written by Stephen Leacock and published by Delphi Classics. This book was released on 2018-10-27 with total page 2156 pages. Available in PDF, EPUB and Kindle. Book excerpt: The internationally acclaimed Canadian humorist, Stephen Leacock produced over thirty books of light-hearted sketches and essays. The beguiling fantasies and hilarious tales of ‘Literary Lapses’ (1910), ‘Nonsense Novels’ (1911) and ‘Sunshine Sketches of a Little Town’ (1912) helped launch Leacock’s career as a master writer of humour. He also produced learned and well-researched non-fiction books, including important historical works on his beloved home of Canada and detailed reviews of literary figures. This comprehensive eBook presents Leacock’s collected works, with numerous illustrations, rare texts, informative introductions and the usual Delphi bonus material. (Version 1) * Beautifully illustrated with images relating to Leacock’s life and works * All 12 short story collections available in the US public domain, with individual contents tables * Special chronological and alphabetical contents tables for the short stories * Easily locate the short stories you want to read * Images of how the books were first published, giving your eReader a taste of the original texts * Excellent formatting of the texts * Rare non-fiction works * Includes Leacock’s play ‘Q’ * Features Peter McArthur’s seminal biography – discover Leacock’s literary life * Scholarly ordering of texts into chronological order and literary genres Please note: the eBook contains as many Leacock works as possible available in the US public domain. New texts will be added to the edition as they become available. Please visit www.delphiclassics.com to browse through our range of exciting titles CONTENTS: Contents The Fiction Literary Lapses Nonsense Novels Sunshine Sketches of a Little Town Behind the Beyond Arcadian Adventures with the Idle Rich Moonbeams from the Larger Lunacy Further Foolishness Essays and Literary Studies Frenzied Fiction The Hohenzollerns in America Winsome Winnie My Discovery of England The Short Stories List of Short Stories in Chronological Order List of Short Stories in Alphabetical Order The Play “Q”: A Farce in One Act The Non-Fiction Elements of Political Science Baldwin, Lafontaine, Hincks: Responsible Government Adventurers of the Far North The Dawn of Canadian History The Mariner of St. Malo The Unsolved Riddle of Social Justice The Biography Stephen Leacock by Peter McArthur Please visit www.delphiclassics.com to browse through our range of exciting titles or to purchase this eBook as a Parts Edition of individual eBooks

Download or read book Managing Organizations in the United Arab Emirates written by V. Bodolica and published by Springer. This book was released on 2014-07-24 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Organizations in the United Arab Emirates seeks to familiarize readers with the nature of doing business and managing organizations in the Middle East by bringing together case studies on United Arab Emirate (UAE) organizations, one of the most dynamic and rapidly growing economies in the world.

Download or read book A Dragon Walks into a Meeting written by John Brown and published by How2Conquer. This book was released on 2020-08-26 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you were just thrust into a client-facing role or are already in one and want to hone your skills, A Dragon Walks into a Meeting presents valuable tips, tricks, and tools for client success. Focusing on everything that happens after the sale, including some of the hardest pitfalls and challenges in business, John Brown and Fred Fuller share tested and proven methodologies, including: - Unwritten rules of the job - Practical tactics you can use today - Critical skills to execute with clients - Philosophical underpinnings for client management - Illustrative stories designed to provide clarity and application Relationship management (and how to handle sticky client situations) may not be covered in business school, but don’t worry. John and Fred are here to teach you what they wish they’d known when they started.

Download or read book Stepping Stones Coursebook 7 written by Indu Lekha Wanchoo and published by Goyal Brothers Prakashan. This book was released on 2016-04-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Goyal Brothers Prakashan

Download or read book The Chief No Officer written by Bendrix Bailey and published by Bendrix Bailey. This book was released on 2005-07-01 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: What would happen if you... ...forbade everyone in your company from ever saying "no" to a customer? ...posted your contact information on the company's public website and required all of your executives and department managers to do the same? ...turned cash planning from a financial exercise into an operational priority where the VP of Finance was the last to weigh in? ...paid your customers to read your advertisements? ...took a huge pay cut rather than lay off employees?