Download or read book Supervision in the Hospitality Industry written by John R. Walker and published by John Wiley & Sons. This book was released on 2024-07-02 with total page 421 pages. Available in PDF, EPUB and Kindle. Book excerpt: A thorough, accessible handbook for leadership in a vital industry Supervision in the Hospitality Industry: Leading Human Resources, Tenth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. The text's unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospitality industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. The Tenth edition covers: The impact of the COVID pandemic, the importance of culinary ethics, DEI considerations, organizational excellence, and much more The importance of recognizing and practicing cross-cultural diversity and interaction A balanced and informed view of management and supervision in the hospitality industry by considering the viewpoints of supervisors and all levels of associates Employee assistance programs A wealth of real-world case studies, illustrative examples, and “Industry Profiles” sections offering perspectives on leadership and supervision issues from hospitality professionals

Download or read book The Sonata written by Sabrina Ali and published by FriesenPress. This book was released on 2020-11-30 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fate brings people together, and also tears them apart. Can two people survive the tumult of life—family obligations, economic stress, and complicated relationships? An instant attraction sparks when Sophia and Caleb meet as co-workers at Electronic Playzone, but any hopes of a relationship are already dashed: Caleb, only twenty-four, is working to support his two young daughters and his common-law wife. Meanwhile, Sophia dreams of being a writer and going back to school to become a teacher. When Caleb and his wife split, he and Sophia begin to grow close... until financial hardship forces Caleb to move across the country to Toronto, and he loses touch with Sophia. In Caleb’s absence, Sophia begins to fall in love with another man, while striving to fulfil her dreams... but neither pursuit is as straightforward as she had hoped. Told in alternating perspectives, this character-driven story explores Caleb and Sophia’s struggles as they navigate their early adulthood, searching for love, meaning, belonging—and each other. The Sonata: Allegro is the first book of the three-part Sonata Cycle.

Download or read book The Complete Works of George MacDonald Illustrated Edition written by George MacDonald and published by Good Press. This book was released on 2023-12-07 with total page 9582 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Complete Works of George MacDonald (Illustrated Edition) is a comprehensive collection of the renowned author's literary contributions. Known for his fairy tales and fantasy works, MacDonald's writing style is vivid, imaginative, and deeply spiritual, often incorporating Christian themes and allegories. These tales transport readers to fantastical worlds where characters grapple with moral dilemmas and explore the intricacies of human nature, making the collection a captivating and thought-provoking read that resonates with readers of all ages. MacDonald's ability to seamlessly interweave elements of fantasy and allegory results in a unique and enriching reading experience that continues to captivate audiences worldwide. The inclusion of illustrations in this edition enhances the visual experience and brings MacDonald's imaginative worlds to life for readers. The Complete Works of George MacDonald is a must-read for those who appreciate timeless tales that inspire introspection and explore the depths of the human soul.

Download or read book Services Marketing People Technology Strategy Ninth Edition written by Jochen Wirtz and published by World Scientific. This book was released on 2021-10-15 with total page 683 pages. Available in PDF, EPUB and Kindle. Book excerpt: Services Marketing: People, Technology, Strategy is the ninth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media, and case examples.This book takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. It features cases and examples from all over the world and is suitable for students who want to gain a wider managerial view.Supplementary Material Resources:Resources are available to instructors who adopt this textbook for their courses. These include: (1) Instructor's Manual, (2) Case Teaching Notes, (3) PowerPoint deck, and (4) Test Bank. Please contact [email protected] Features:

Download or read book AI in Customer Service Transforming Customer Experience for the Digital Age written by Dizzy Davidson and published by Pure Water Books. This book was released on 2024-08-26 with total page 95 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you struggling to fully understand how AI can revolutionize your customer service? Are you looking for ways to enhance customer interactions and boost satisfaction? Look no further! “AI in Customer Service: Transforming Customer Experience for the Digital Age” is your ultimate guide to harnessing the power of AI to elevate your customer service game. This book provides a comprehensive overview of how AI technologies can be integrated into customer service operations to deliver exceptional experiences. Benefits of Reading This Book: Unlock the potential of AI to automate and streamline customer support. Learn how to personalize customer interactions using AI-driven insights. Discover tools and techniques for sentiment analysis and predictive analytics. Implement AI-powered chatbots and virtual assistants to provide 24/7 support. Enhance security with AI-based fraud detection systems. Expand your reach with multilingual support capabilities. This book is packed with practical examples, case studies, and actionable strategies that will help you understand and apply AI concepts effectively. Whether you’re a business owner, customer service manager, or tech enthusiast, this book offers valuable insights to stay ahead in the digital age. Why This Book is a Must-Read: Comprehensive Coverage From chatbots to predictive analytics, this book covers all essential AI applications in customer service. Real-World Examples to Learn from successful implementations and case studies. Actionable Insights to Get practical tips and strategies to apply AI concepts in your business. Future-Proof Your Skills to Stay updated with the latest trends and technologies in AI. Don’t miss out on the opportunity to transform your customer service with AI! Get your copy of “AI in Customer Service: Transforming Customer Experience for the Digital Age” today and start reaping the benefits of cutting-edge technology. Become knowledgeable about AI and lead your business into the future! Bullet Points 24/7 AI-Powered Support Personalized Customer Interactions Sentiment Analysis Tools Predictive Analytics for Proactive Support Voice and Virtual Assistants Self-Service Portals Fraud Detection Systems Multilingual Support Get this book now to unlock the full potential of AI in customer service and transform your customer experience for the digital age. Become an AI-savvy leader and drive your business to new heights.

Download or read book SunshineSnow written by Jeremiah T. Sailor and published by Luminary 3D Publishing. LLC. This book was released on 2021-12-21 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healing begins when two troubled souls from very different worlds collide—Elizabeth Spoon ("Sunshine") and Lopez Santana ("Snow"). Elizabeth is from a wealthy Idaho family. Scandal, abuse, and betrayal are deeply buried family secrets. After witnessing her father commit an unspeakable act, Elizabeth runs away to California to start a new life. The truth is ultimately revealed after a murder-suicide in the Spoon family. Lopez is from an infamous South Florida family. Lopez fled Cuba with his family as a young child because his father was accused of killing a government official. He lived a privileged life in Miami, well-sheltered from the source of his family's wealth. Jealousy and greed destroyed Lopez's world on his 18th birthday. Facilitated by a plan his father set in motion years beforehand, Lopez fled to California to escape his parents' killers. Pain is the common thread that binds Elizabeth and Lopez. Love and friendship ultimately conquer and heal all, even the scars of murder and family betrayal.

Download or read book GCSE Leisure and Tourism written by Pater Hayward and published by Heinemann. This book was released on 2002 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Matched to the specification of the AQA leisure and tourism award, with relevant content needed for success at AQA GCSE, this title features differentiated classroom activities and case studies on different issues to help enhance students' learning. It offers advice on how to get the most out of work experience.

Download or read book Excellence in Brand Advertising written by Jim Osterman and published by Visual Reference Publications. This book was released on 2007 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Co operative News and Journal of Associated Industry written by and published by . This book was released on 1888 with total page 1278 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Success Happiness One Day at a Time an instructional manual for your life written by and published by Phoenix Publications, Inc.. This book was released on with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Love Irresistibly written by Julie James and published by Penguin. This book was released on 2013-04-02 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the New York Times bestselling Julie James--a smart, sexy novel that brings together a former football star turned prosecutor and a beautiful restaurant executive who's been burned one too many times by romance. For fans of Susan Mallery and Rachel Gibson. HE’S USED TO GETTING WHAT HE WANTS... A former football star and one of Chicago’s top prosecutors, Assistant U.S. Attorney Cade Morgan will do anything to nail a corrupt state senator, which means he needs Brooke Parker’s help. As general counsel for a restaurant company, she can get a bug to the senator’s table at one of her five-star restaurants so the FBI can eavesdrop on him. All Cade has to do is convince Brooke to cooperate—and he’s not afraid to use a little charm, or the power of his office, to do just that. AND WHAT HE WANTS IS HER A savvy businesswoman, Brooke knows she needs to play ball with the U.S. Attorney’s office—even if it means working with Cade. No doubt there’s a sizzling attraction beneath all their sarcastic quips, but Brooke is determined to keep things casual. Cade agrees—until a surprising turn of events throws his life into turmoil, and he realizes that he wants more than just a good time from the one woman with whom he could fall terrifyingly, irresistibly in love. . .

Download or read book Fire and Emergency Services Administration Management and Leadership Practices includes Navigate Advantage Access written by L. Charles Smeby Jr. and published by Jones & Bartlett Learning. This book was released on 2021-03-22 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fire and Emergency Services Administration: Management and Leadership Practices, Third Edition, provides aspiring and current chief officers who administer, manage, or lead fire, emergency medical services (EMS), rescue, and/or emergency management organizations with the knowledge to make policy decisions and the skills needed to lead their organizations through progressive change.

Download or read book Network World written by and published by . This book was released on 2000-09-11 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 20 years, Network World has been the premier provider of information, intelligence and insight for network and IT executives responsible for the digital nervous systems of large organizations. Readers are responsible for designing, implementing and managing the voice, data and video systems their companies use to support everything from business critical applications to employee collaboration and electronic commerce.

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Download or read book Customers written by John Leslie and published by AuthorHouse. This book was released on 2018-12-28 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a reflection on some short, true encounter with the author.

Download or read book BTEC National Travel and Tourism written by Gillian Dale and published by Heinemann. This book was released on 2005 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: The perfect match with the BTEC National Travel and Tourism Award, Certificate and Diploma. Book 1 contains everything students need for the Award and some additional units for the Certificate. Book 2 contains all the other units needed to complete the Certificate and the Diploma. The Student Books are matched to the BTEC National specifications, and written in an accessible way. The clear layout and use of full colour will ensure that these books are easy to use.

Download or read book InfoWorld written by and published by . This book was released on 2000-05-01 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects.