Download or read book The Emotional Organization written by Stephen Fineman and published by John Wiley & Sons. This book was released on 2009-02-09 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: This landmark collection is exclusively devoted to demonstrating/mapping (what is understood today about the power and structural effects of emotion and identity in organizations. Essays at the leading edge of research reveal the influence of workplace cultures, power, and institutional expectations, while also exploring the negative impacts of emotion management in the workplace. Brings together an international group of cutting-edge researchers to write critically about emotion in different organizational and cultural settings Includes research on policy, change, management and professional practice Exposes the influence of workplace cultures, power and institutional expectations on emotion Reveals the darker and oppressive features of emotion management in organizations Applies recent critical organizational theory to emotion.
Download or read book Customer Service Management Training 101 written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2011 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting * Time management * Team development * Conflict resolution * Providing feedback * Monitoring performance * Conducting meetings * Managing challenges * Listening * Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, "real world" practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.
Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Download or read book Double Tap written by Gary J. Crawford and published by Xlibris Corporation. This book was released on 2013-07-31 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author of Immaculate Deception has penned another riveting, action-packed tale of treachery and murder. Private investigator Sam Mac McCloud has been enlisted by his police lieutenant friend, Danny Kelly, to investigate the spousal abuse of an employee and her husbands connection to a Modesto gang. In the meantime, Emily Campbell hires McCloud to find her husband so that she may file for a divorce. McCloud and his cousin, Sven Swede Anderson, the owner of the Downtown Athletic Club, travel to Portland, Oregon, to serve the divorce papers and become involved in another murder. A professional assassin appears to be the murderous culprit, and the two cases become entwined in a confusing trail of what appears to be strange coincidences. McCloud must traverse a suspenseful, sinister world of spousal abuse, gang violence, bank robbery, and murder before the cases are solved.
Download or read book The Unkindest Cut written by Honor Hartman and published by Penguin. This book was released on 2008 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: HARTMAN/UNKINDEST CUT
Download or read book Mindfulness and Grief written by Heather Stang and published by Ryland Peters & Small. This book was released on 2015-03-07 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Soothing mindfulness exercises to help you cope during your time of grief. Without proper support, navigating the icy waters of grief may feel impossible. The grieving person may feel spiritually bankrupt and often the loss is so painful that the bereaved may lose faith in what they once held dear. Mindfulness meditation can restore hope by offering a compassionate safe haven for healing and self-reflection. While nobody can predict the path of someone else's grief, this book will guide the reader forward through the grieving process with simple mindfulness-based exercises to restore mind, body and spirit. These easy-to-follow meditations will help the reader to cope with the pain of loss, and embark on a healing journey. Each chapter focuses on a different aspect of grief, and the guided meditations will calm the mind and increase clarity and focus. Mindfulness and Grief will help readers to begin the process of reconstructing the shattered self that is left in the wake of any major loss.
Download or read book The Cats Be Unemployed written by Kristin D. Butler and published by Xlibris Corporation. This book was released on 2018-01-11 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Cats Be Unemployed A Millennial’s Topsy-Turvy Chase for Gainful Employment; or, A Generation’s Catalog of Conundrums When we are young and un(der)employed, we may find ourselves in desperate or humorous situations trying to chase some cash. We become curious about ourselves and our society and question what it really means to be an “adult.” We begin to compare ourselves to others...or to cats: living back at home, sleeping all day, going crazy, not wearing pants, pawing at that mouse. We are always on the hunt. We are constantly put in boxes. We are frustrated by closed doors. The Cats Be Unemployed takes you through one Millennial’s topsy-turvy chase to find gainful employment after cat walking right into the Great Recession. Kristin’s twenties are spent precariously enduring unemployment five times within a six year span, while fighting through bait and switch scams, unreliable jobs and gig work, questionable policies, rocky relationships, and her own “quarter life crisis.” Through a collection of essays combining personal stories, extensive research, and humor, she examines the socioeconomic landscape this generation lives with, but has the potential to change. She provides insightful analysis on disconnects that surround education, health care, pay rates, company culture, and our perceptions versus realities of the working world. Join Kristin in an eye-opening discovery of the catalog of conundrums aspiring adults face after graduation. The Cats Be Unemployed reflects on and examines socioeconomic issues that aspiring adults encounter constantly: • Grievances and hilarities of being un(der)employed • Disconnects between education and the actualities of the workplace • Counterproductive company cultures • Scams that target the vulnerable • Company drug testing • Stagnating job growth, creation and pay rates • Effects on relationships when lost and broke • Health care options and dilemmas • Frustrations when working with recruiters • Kooky living situations • Coming of age with ever-changing technology and social media • The “Quarter Life Crisis”
Download or read book Front Office Management for the Veterinary Team E Book written by Heather Prendergast and published by Elsevier Health Sciences. This book was released on 2018-12-20 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: - NEW! Strategic Planning chapter discusses how to strategically plan for the successful future of the veterinary hospital, and will include details on growing the practice, planning the workforce, meeting consumer needs, and increasing the value of the practice. - NEW! The Leadership Team chapter discusses how leadership affects the paraprofessional staff, provides suggestions for effective leadership strategies, and methods to set expectations for employees, including attracting and retaining employees, leveraging, empowering and driving employee engagement. - NEW! Standard Operating Procedures provides a checklist of important tasks associated with that chapter that must be addressed/completed in the veterinary practice setting.
Download or read book Your Love Incomplete written by Robert Bonomo and published by Robert Bonomo. This book was released on 2013-08-14 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: Arthur Edwards had a cushy Silicon Valley marketing job but his taste for conspiracy theories and the guidance of a mysterious esotericist begin to open his eyes to the Matrix. His hardboiled path to awakening will take him from the SF Bay Area to the far reaches of Russia as his entire worldview is turned upside down. An esoteric journey through the sordid underside of the Matrix that shines a light on how to finally wake up from the modern nightmare and recapture our souls. Your Love Incomplete is The Razor’s Edge for the digital age- a must read for all those searching for the courage to wake up from the lie.
Download or read book The Food Service Manager s Guide to Creative Cost Cutting written by Douglas Robert Brown and published by Atlantic Publishing Company. This book was released on 2006 with total page 789 pages. Available in PDF, EPUB and Kindle. Book excerpt: This step-by-step guide will take the mystery out of how to reduce costs in four critical areas: food, beverage, operations and labor.
Download or read book Reconceptualizing English for International Business Contexts written by Elma Dedović-Atilla and published by Channel View Publications. This book was released on 2022-08-05 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents a critique of current English as a Business Lingua Franca (BELF) practices using research conducted in Bosnia and Herzegovina. The authors identify English communication behaviors that hinder or promote success in the workplace, and trace these back to curricula and teaching practices. The authors suggest which skills employers need and expect from employees, and question whether English courses concerned with general academic English skills and business vocabulary are sufficient training for linguistically-complex workplaces. The book also examines whether the focus on achieving native-like proficiency with high grammatical standards and a strong emphasis on form are adequately preparing students who aspire to use English in professional contexts as a means to ‘get their job done’.
Download or read book Working Mother written by and published by . This book was released on 1993-09 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: The magazine that helps career moms balance their personal and professional lives.
Download or read book Decisions and Orders of the National Labor Relations Board V 327 October 20 1998 Through April 6 1999 written by and published by Government Printing Office. This book was released on with total page 1278 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Working Mother written by and published by . This book was released on 1993-09 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: The magazine that helps career moms balance their personal and professional lives.
Download or read book The Smart But Scattered Guide to Success written by Peg Dawson and published by Guilford Publications. This book was released on 2016-01-15 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Meeting a huge demand, Peg Dawson and Richard Guare (authors of the bestselling Smart but Scattered books focusing on kids and teens) now provide a state of the art resource specifically geared to adults. Drs. Dawson and Guare offer expert guidance for boosting executive skills--the core brain based abilities needed to get more done with less stress. Readers will be drawn in by realistic examples, self quizzes, and science based tools for strengthening time management, organization, emotional control, and more. And what you can't change, you can work around! The book is packed with simple yet effective strategies for maintaining focus, conquering clutter, staying on top of work demands, and taming the chaos of family life. Numerous worksheets and forms (which purchasers can download and print in a convenient 8
Download or read book This Team Is Ruining My Life But I Love Them written by Steve "Dangle" Glynn and published by ECW Press. This book was released on 2019-03-19 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Steve Dangle’s incredible odyssey, from self-starting Leafs lover to sports-media star How do you turn ranting about hockey into a career? Steve “Dangle” Glynn is a YouTuber, podcaster, and sports personality from Toronto, who managed to turn a 16-second online rant about the Maple Leafs into a career in sports media. From video blogging in his parents’ house at 19 to yelling on televisions across Canada at 28, Dangle has been involved with some of the most important sports companies in the country. In between tales of Steve’s adventures, both online and off, This Team Is Ruining My Life is also a kind of how-to (or how-not-to) guide: in an ever-evolving media landscape, sometimes you have to get creative to find the job you want. This is Steve Dangle and his accidentally on purpose journey through sports media so far.
Download or read book Husband Please Be Gentle written by Xiao Xiao and published by Funstory. This book was released on 2020-04-13 with total page 731 pages. Available in PDF, EPUB and Kindle. Book excerpt: She had hooked up with him with countless of condoms, he saw that Hua Hua's green male products treated her as a chicken, but he never thought that in her eyes, he, who was the dignified and tyrannical CEO, would actually become a duck. With chickens and ducks entangled together, Day Lei luring the Earth Fire, thus becoming addicted to sleeping.
