Download or read book Would You Do That to Your Mother written by Jeanne Bliss and published by Penguin. This book was released on 2018-05-08 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.

Download or read book My Mom Can Do Anything written by Micalynn Akiona and published by . This book was released on 2011-01 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book My Mom Has Two Jobs written by Michelle Travis and published by Michelle Travis. This book was released on 2018-07-15 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt: Children explore how their mothers have careers but also have the job of taking care of them.

Download or read book Making Up with Mom written by Julie Halpert and published by Macmillan. This book was released on 2016-02-09 with total page 375 pages. Available in PDF, EPUB and Kindle. Book excerpt: Young women today have infinitely more options than their mothers and grandmothers did decades ago. "Should I become a doctor, a writer, or a stay-at-home mom?" "Should I get married or live with my boyfriend?" "Do I want children?" Women in their twenties, thirties, and forties today are wrestling with life-altering decisions about work and family—and they need all the support they can get. But the very person whose support they crave most—their mother—often can't get on board, and a rift is created between the two generations, even for women who have always had a strong relationship. A mother's simple question, like "How can you trust a nanny to watch your children all day?" can bring her poised, accomplished CEO daughter to tears, or provoke a nasty response more suitable to a surly teenager than a leader of industry. Why can't mothers and daughters today see eye to eye when it comes to important choices about love, work, children, money, and personal fulfillment? Why does a mother's approval matter so much, even to the most confident and self-possessed daughter? And when daughters choose paths different from their mothers', why is it so painful for the older generation? Making Up with Mom answers these important questions by focusing on three core issues: dating/marriage, career, and child rearing. Relying on interviews with nearly a hundred mothers and daughters, and offering helpful tips from more than two dozen therapists, Julie Halpert and Deborah Carr explore a wide range of communication issues and how to resolve them, so mothers and daughters everywhere can reclaim their loving relationships. This enlightening book is a must-read for all women today. Advance Praise for Making Up with Mom "A sympathetic, helpful, and accurate look at a topic that affects us all and grows more important every day." —Kathleen Gerson, professor of sociology at New York University and author of Hard Choices: How Women Decide About Work, Career, and Motherhood "A well-written, thoughtful book that could help every mother and daughter connect—or reconnect—at a deeper, more fulfilling level." —Alvin Rosenfeld, M.D., coauthor of The Over-Scheduled Child: Avoiding the Hyper-Parenting Trap and lecturer at Harvard Medical School "If Nancy Friday's My Mother, My Self helped a generation of daughters understand their conflicted relationships with their mothers almost thirty years ago, Making Up with Mom may well be the book that helps mothers and daughters today understand both themselves and each other. It is a book I've been waiting for." —Deborah Siegel, Ph.D., author of Sisterhood, Interrupted: From Radical Women to Grrls Gone Wild "Making Up with Mom is a must-read for women who want better relationships with their mothers or daughters (or both!). The book is chock-full of support and good sound advice, culled from the authors' interviews with many women across generations. . . . This practical book considers many of the most important issues that women face, and in so doing it invites the readers, both mothers and daughters, to find ways to relate to each other in healthier and more effective ways. . . . A good, thorough read." —Dr. Dorothy Firman, coauthor of Daughters and Mothers: Making It Work, Chicken Soup for the Mother & Daughter Soul, and Chicken Soup for the Father & Son Soul

Download or read book Be the Best Mom You Can Be written by Marina Slayton and published by Thomas Nelson. This book was released on 2015-04-14 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Marina Slayton and her husband, Gregory, best-selling author of Be a Better Dad Today, reveal the secrets to finding true joy in the sacred role of motherhood. Using story, humor, empathy, common sense, and straight talk—grounded in reality and personal experience—Be the Best Mom You Can Be helps readers from the best and most influential mothers in history. The book centers on a mother’s desire for wisdom and her commitment to the wellbeing of her husband and children and provides six time-tested principles (the Six Secrets) for being a truly great mom. In the tradition of Stormie Omartian’s and Barbara Rainey’s books, the Slaytons offer value-based inspiration, a warm and personal tone, and insightful secrets to both educate and equip moms to be the best mothers they can be. This book will help any mom who wants to grow in her sacred role. Women who need encouragement or advice or who feel ill-equipped to be mothers will find the straight-forward evangelical perspective and practical advice life-changing.

Download or read book I Can Do That written by Suzy Lederer and published by . This book was released on 2014-04-30 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: "Using natural gestures to support early vocabulary development has been shown to help children learn new words more quickly. I Can Do That provides children with multiple opportunities to hear, see, say, and sign early verbs. With built-in interactive reading strategies, strong rhythm and rhyme patterns, and engaging illustrations, I Can Do That provides a multi-modal reading experience to support early word learning. Children will ask for it again and again to show you 'I Can Do That!'"--from back cover

Download or read book Mother Nurture written by Rick Hansen and published by Penguin Group. This book was released on 2002 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first book to teach stressed-out new mothers how to heal themselves. Women raising young children in the twenty-first century face relentless, often overwhelming stress. Today's mothers juggle more tasks, work longer hours, and sleep less than their own mothers did. Mother Nurtureis the first book to address these issues with a comprehensive program of physical, psychological, and interpersonal care methods for a mother during the first three to four years of her child's life.

Download or read book Get Your Life Back written by John Eldredge and published by Thomas Nelson. This book was released on 2020-02-11 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Find your way through the mess to embrace the fulfilling life you've always dreamed of. Join New York Times bestselling author John Eldredge as he shares practical, simple, and refreshing tips with you for living fully. How would you say you are doing these days? Are you happy most of the time? Do you feel deeply loved? Are you excited about your future? How often do you feel lighthearted? These questions almost seem unfair. Life is so hard on all of us, rough on our humanity. We live in soul-scorching times. The mad pace of it all, the number of demands on our time and energy, and the overwhelming torrent of information coming at us 24-7 have left us all ragged, wrung-out, and emptied. This isn't the life we want, but how do we get off the roller coaster? In Get Your Life Back, John Eldredge shows you how to move forward into the life you so desperately need. By incorporating a few simple practices—what John calls "graces"—you can begin to recover your soul, disentangle from the tragedies of this broken world, and discover the restorative power of beauty. These simple practices are yours for the taking. You don't need to abandon your life to get it back--in fact, John shares that you can start restoring your life here and now. Get Your Life Back will give you the tools you need to: Learn how to insert the One Minute Pause into your day Begin practicing "benevolent detachment" and truly let it all go Offer kindness toward yourself in the choices you make Drink in the simple beauty available to you every day Take realistic steps to unplug from technology overload God wants to strengthen and renew your soul, and Jesus longs to give you more of himself. The world may be harsh, but God is gentle; he knows what your daily life is like. All we need to do is put ourselves in places that allow us to receive his help. You can live freely and lightly. Let Get Your Life Back show you how. Your soul will thank you for it.

Download or read book What Not to Give Your Mom on Mother s Day written by Martha Seif Simpson and published by Two Lions. This book was released on 2013 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: A little boy offers advice about what not to give a mom on Mother's Day by providing examples of gifts that would be suitable for animal mothers.

Download or read book The Kickass Single Mom written by Emma Johnson and published by Penguin. This book was released on 2017-10-17 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: When Emma Johnson's marriage ended she found herself broke, pregnant, and alone with a toddler. Searching for the advice she needed to navigate her new life as a single professional woman and parent, she discovered there was very little sage wisdom available. In response, Johnson launched the popular blog Wealthysinglemommy.com to speak to other women who, like herself, wanted to not just survive but thrive as single moms. Now, in this complete guide to single motherhood, Johnson guides women in confronting the naysayers in their lives (and in their own minds) to build a thriving career, achieve financial security, and to reignite their romantic life—all while being a kickass parent to their kids. The Kickass Single Mom shows readers how to: • Build a new life that is entirely on their own terms. • Find the time to devote to health, hobbies, friendships, faith, community and travel. • Be a joyful, present and fun mom, and proud role model to your kids. Full of practical advice and inspiration from Emma's life, as well as other successful single moms, this is a must-have resource for any single mom.

Download or read book 52 Things Kids Need from a Mom written by Angela Thomas and published by Harvest House Publishers. This book was released on 2011-09-01 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bestselling author and mother of four children Angela Thomas brings her trademark storytelling and biblical teaching to this book of encouragement for moms who, in the daily whir of busyness, long to connect with their kids in new ways. With compassion and creativity, Angela presents 52 inspirations to help moms experience intentional mothering, intentional living, and intentional joy as they: talk to their child as though he is fascinating learn to play one video game plan activities that set a child up for success be the groovy mom once in a while make memories and savor them Moms at all phases of parenting can adopt one idea a week or try several at once. This is a fun, guilt-free resource to help every mom lead with God’s love and delight in the small moments that make up an abundant life.

Download or read book Chasing Superwoman written by Susan DiMickele and published by David C Cook. This book was released on 2013-03-22 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Christian community tends to operate under the assumption that the only women attending church are traditional stay-at-home moms. But in truth, more than 75% of mothers with school-age children work outside the home. Chasing Superwoman gives these working mothers what they’ve been craving—a funny, intelligent, relevant exploration of what it means to live out a vibrant faith amidst the many demands placed on their time and energy. Chasing Superwoman provides a much needed dialogue (not a formula) about the complex spiritual struggle of the working mother, plus a lot of laughter and encouragement for working women to embrace their busy life and trust God’s grace for getting it all done.

Download or read book Don t Mom Alone written by Heather MacFadyen and published by Revell. This book was released on 2021-10-12 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Being a good mom isn't about doing everything right to create a set of perfect trophy children--though every mom has felt the pressure to do just that and to do it all on her own. To ask for help feels like defeat. Yet when we try to do it all by our own strength, we end up depleted, lonely, and ineffective. Heather MacFadyen wants you to know that you are not meant to go it alone. Sharing her most vulnerable, hard mom moments, she shows how moms can be empowered by God, supported by others, and connected with their children. With encouragement and insight, she helps you foster the key relationships you need to be the mom you want to be. Whether you work or stay home, whether you have teenagers or babes in arms, you'll find here a compassionate friend who wants the best--not just for your kids but for you.

Download or read book The Book of You written by Kate Marshall and published by Penguin. This book was released on 2017-05-02 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the authors of What I Love About You, this perfect gift for parents offers a personalized way to say “I love you” to your child. When you’ve watched someone grow up—from babbling babyhood, through ups and downs in school years, to the first stages of independence—how can you convey how proud you are of them? How can you show the child you helped raise what a uniquely wonderful person they have become? The Book of You celebrates your teen or adult child on a milestone birthday or graduation, or as they embark on marriage or the joys of parenthood. In this gift journal, bestselling husband-wife team David and Kate Marshall—authors of The Book of Us and What I Love About You—offer creative ways to capture your love and gratitude. With writing prompts, checklists, and space for treasured photos, you’ll compile a collection of fond memories and hopes for the future that will be a cherished keepsake for years to come.

Download or read book Mom and Dad We Need to Talk written by Cameron Huddleston and published by John Wiley & Sons. This book was released on 2019-06-25 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to start open, productive talks about money with your parents as they age As your parents age, you may find that you want or need to broach the often-difficult subject of finances. In Mom and Dad, We Need to Talk: How to Have Essential Conversations with Your Parents About Their Finances, you’ll learn the best ways to approach this issue, along with a wealth of financial and legal information that will help you help your parents into and through their golden years. Sometimes parents are reluctant to address money matters with their adult children, and topics such as long-term care, retirement savings (or lack thereof), and end-of-life planning can be particularly touchy. In this book, you’ll hear from others in your position who have successfully had “the talk” with their parents, and you’ll read about a variety of conversation strategies that can make talking finances more comfortable and more productive. Learn conversation starters and strategies to open the lines of communication about your parents’ finances Discover the essential financial and legal information you should gather from your parents to be prepared for the future Gain insight from others’ stories of successfully talking money with aging parents Gather the courage, hope, and motivation you need to broach difficult subjects such as care facilities and end-of-life plans For children of Baby Boomers and others looking to assist aging parents with their finances, Mom and Dad, We Need to Talk is a welcome and comforting read. Although talking money with your parents can be hard, you aren’t alone, and this book will guide you through the process of having fruitful financial conversations that lead to meaningful action.

Download or read book Money Making Mom written by Crystal Paine and published by Thomas Nelson. This book was released on 2015-11-03 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Entrepreneur, author, and popular blogger Crystal Paine shares the secrets of building income at home, using real life examples to from her own journey in becoming a money-making mom as well as the stories of other women from all walks of life. The nuts and bolts of how to make more money from home are revealed in clear steps that can be immediately and easily put into practice. But more than just a how-to book for earning extra income, The Money-Making Mom is a challenge to dream big and create a pathway for life. Paine offers examples and insights about what "finding your purpose" can look like in family, career, and service to others. Readers will find inspiration and hope for a life that’s more than “just getting by,” one driven by vision and the freedom to bless others generously.

Download or read book IMomSoHard written by Kristin Hensley and published by HarperCollins. This book was released on 2019-04-02 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times bestseller. “Moms everywhere will want to pick up this relatable book for an #ILaughedSoHard read.” —Booklist Has it been months since you’ve read a book with actual adult words that had nothing to do with farm animals or superheroes or going potty? Well then, it’s time to take a break. Pour yourself some wine. Put on your comfy pants. All good? Ok, welcome to the party. Kristin Hensley and Jen Smedley, the creators of #IMOMSOHARD, know that you probably didn’t get to shower today and that the last thing you need is more advice on how to be a better parent. Instead, they invite you to join their laugh-out-loud, best friend banter on the eighty bajillion ways moms give their all every day—including: I KEEP IT TOGETHER SO HARD I BODY AFTER BABY SO HARD I HIT THE TOWN (AND AM IN BED BY 9:30 P.M.) SO HARD I BUST MY ASS SO HARD I KEEP FOOLS ALIVE SO HARD Come for the laughs, stay for the kinship with two friends who are just getting it right, getting it wrong, and leaning on each other for a laugh at the end of the day. They don’t care if your house is a mess and they won’t judge you if you pee a little when you sneeze. So kick back, relax, and enjoy. You deserve it.