Download or read book When Digital Becomes Human written by Steven Van Belleghem and published by Kogan Page Publishers. This book was released on 2015-04-03 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read Category In an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a sustainable source of competitive advantage. But success doesn't just rely on digital engagement and excellence, but also on combining a digital-first attitude with a human touch. In When Digital Becomes Human, Steven Van Belleghem explores and explains the new digital relationships. Packed with global examples from organizations that have successfully transformed their customer relationships, such as Amazon, Toyota, ING, Coolblue, Nike and Starbucks, When Digital Becomes Human presents a clear model that companies can easily implement to integrate an emotional layer into their digital strategy. This guide to combining two of a business's most important assets - its people and its digital strengths - covers the latest issues in digital marketing and customer experience management, including omnichannel and multichannel experiences, big data and predictive analytics, privacy concerns, customer collaboration (ie crowdsourcing) and more.
Download or read book How to Be Human in the Digital Economy written by Nicholas Agar and published by MIT Press. This book was released on 2019-03-12 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: An argument in favor of finding a place for humans (and humanness) in the future digital economy. In the digital economy, accountants, baristas, and cashiers can be automated out of employment; so can surgeons, airline pilots, and cab drivers. Machines will be able to do these jobs more efficiently, accurately, and inexpensively. But, Nicholas Agar warns in this provocative book, these developments could result in a radically disempowered humanity. The digital revolution has brought us new gadgets and new things to do with them. The digital revolution also brings the digital economy, with machines capable of doing humans' jobs. Agar explains that developments in artificial intelligence enable computers to take over not just routine tasks but also the kind of “mind work” that previously relied on human intellect, and that this threatens human agency. The solution, Agar argues, is a hybrid social-digital economy. The key value of the digital economy is efficiency. The key value of the social economy is humanness. A social economy would be centered on connections between human minds. We should reject some digital automation because machines will always be poor substitutes for humans in roles that involve direct contact with other humans. A machine can count out pills and pour out coffee, but we want our nurses and baristas to have minds like ours. In a hybrid social-digital economy, people do the jobs for which feelings matter and machines take on data-intensive work. But humans will have to insist on their relevance in a digital age.
Download or read book Contemporary American Fiction in the Embrace of the Digital Age written by Beatrice Pire and published by Liverpool University Press. This book was released on 2021-12-31 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: This collection aims to examine the relationship between American fiction and innovations that marked the first decades of the 21st century: the Internet, social media, smart objects and environments, artificial intelligence, nanotechnologies, genetic engineering and other biotechnologies, transhumanism. These technological innovations redefine the way we live in and imagine our world, interact with each other and understand the human being in his or her ever closer relationship to the machine a human being no longer, as in the past, cared for or repaired, but now enhanced or replaced. What about our artistic and cultural practices? Are these recent advances changing language and literature? How is fiction transformed by technological progress and what representations of progress can it oppose? Can fiction offer a critique of the new media and the upheavals they precipitate? How does the temporality of literature respond to a technical time subjected to the imperative of efficiency, where the present is a slave to the future? Do virtual worlds challenge the primacy of literary fiction as a privileged mode of escape from daily life? In a context where software can generate literary works, can the force of poetical advent still oppose algorithmic logics? What becomes of the body in a world in which its technical extensions increase the externalization of its cognitive functions in media artifacts and digital networks? In order to explore these questions, scholars here investigate the American fiction of Russell Banks, Don DeLillo, David Foster Wallace, Jonathan Lethem, Tao Lin, Richard Powers, Kenneth Goldsmith, Jennifer Egan or Jonathan Franzen as well as the Cyberpunk genre and the Neuronovel.
Download or read book Out of Touch written by Michelle Drouin and published by MIT Press. This book was released on 2022-02-01 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: A behavioral scientist explores love, belongingness, and fulfillment, focusing on how modern technology can both help and hinder our need to connect. A Next Big Idea Club nominee. Millions of people around the world are not getting the physical, emotional, and intellectual intimacy they crave. Through the wonders of modern technology, we are connecting with more people more often than ever before, but are these connections what we long for? Pandemic isolation has made us even more alone. In Out of Touch, Professor of Psychology Michelle Drouin investigates what she calls our intimacy famine, exploring love, belongingness, and fulfillment and considering why relationships carried out on technological platforms may leave us starving for physical connection. Drouin puts it this way: when most of our interactions are through social media, we are taking tiny hits of dopamine rather than the huge shots of oxytocin that an intimate in-person relationship would provide. Drouin explains that intimacy is not just sex—although of course sex is an important part of intimacy. But how important? Drouin reports on surveys that millennials (perhaps distracted by constant Tinder-swiping) have less sex than previous generations. She discusses pandemic puppies, professional cuddlers, the importance of touch, “desire discrepancy” in marriage, and the value of friendships. Online dating, she suggests, might give users too many options; and the internet facilitates “infidelity-related behaviors.” Some technological advances will help us develop and maintain intimate relationships—our phones, for example, can be bridges to emotional support. Some, on the other hand, might leave us out of touch. Drouin explores both of these possibilities.
Download or read book Team Human written by Douglas Rushkoff and published by W. W. Norton & Company. This book was released on 2019-01-22 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: Porchlight’s Management and Workplace Culture Book of The Year “[A] thoroughly fascinating exploration of the long interplay between power and the technologies of communication.” —Adam Frank, NPR Team Human is a manifesto—a fiery distillation of preeminent digital theorist Douglas Rushkoff’s most urgent thoughts on civilization and human nature. In one hundred lean and incisive statements, he argues that we are essentially social creatures, and that we achieve our greatest aspirations when we work together—not as individuals. Yet today society is threatened by a vast antihuman infrastructure that undermines our ability to connect. Money, once a means of exchange, is now a means of exploitation; education, conceived as way to elevate the working class, has become another assembly line; and the internet has only further divided us into increasingly atomized and radicalized groups. Team Human delivers a call to arms. If we are to resist and survive these destructive forces, we must recognize that being human is a team sport. In Rushkoff’s own words: “Being social may be the whole point.” Harnessing wide-ranging research on human evolution, biology, and psychology, Rushkoff shows that when we work together we realize greater happiness, productivity, and peace. If we can find the others who understand this fundamental truth and reassert our humanity—together—we can make the world a better place to be human.
Download or read book Technical Writing written by Aiden Feynman and published by Publifye AS. This book was released on 2024-10-15 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: ""Technical Writing: Mastering the Art of Clear Communication"" explores the crucial role of effective documentation in the digital age. This comprehensive guide bridges the gap between complex technical knowledge and accessible information, emphasizing the importance of clear communication in facilitating technological progress. The book covers three main areas: 1. Fundamentals of technical writing 2. Advanced techniques for clarity 3. The evolving landscape of digital documentation What sets this book apart is its practical approach, combining theoretical foundations with hands-on exercises and real-world examples. It draws on research from cognitive science, linguistics, and user experience studies to support its central argument that effective technical writing creates a bridge between complex ideas and user understanding. The book progresses logically, starting with basic principles and moving to advanced topics like information architecture and usability testing. It also explores emerging trends such as augmented reality manuals and AI-assisted writing tools. By addressing both traditional print manuals and cutting-edge digital documentation, ""Technical Writing"" offers valuable insights for novice writers and experienced professionals alike. Its interdisciplinary approach, connecting technical writing to fields like cognitive psychology and information design, provides readers with a fresh perspective on this essential aspect of technology journalism and innovation.
Download or read book Language Development in the Digital Age written by Mila Vulchanova and published by Frontiers Media SA. This book was released on 2017-10-18 with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt: The digital age is changing our children’s lives and childhood dramatically. New technologies transform the way people interact with each other, the way stories are shared and distributed, and the way reality is presented and perceived. Parents experience that toddlers can handle tablets and apps with a level of sophistication the children’s grandparents can only envy. The question of how the ecology of the child affects the acquisition of competencies and skills has been approached from different angles in different disciplines. In linguistics, psychology and neuroscience, the central question addressed concerns the specific role of exposure to language. Two influential types of theory have been proposed. On one view the capacity to learn language is hard-wired in the human brain: linguistic input is merely a trigger for language to develop. On an alternative view, language acquisition depends on the linguistic environment of the child, and specifically on language input provided through child-adult communication and interaction. The latter view further specifies that factors in situated interaction are crucial for language learning to take place. In the fields of information technology, artificial intelligence and robotics a current theme is to create robots that develop, as children do, and to establish how embodiment and interaction support language learning in these machines. In the field of human-machine interaction, research is investigating whether using a physical robot, rather than a virtual agent or a computer-based video, has a positive effect on language development. The Research Topic will address the following issues: - What are the methodological challenges faced by research on language acquisition in the digital age? - How should traditional theories and models of language acquisition be revised to account for the multimodal and multichannel nature of language learning in the digital age? - How should existing and future technologies be developed and transformed so as to be most beneficial for child language learning and cognition? - Can new technologies be tailored to support child growth, and most importantly, can they be designed in order to enhance specifically vulnerable children’s language learning environment and opportunities? - What kind of learning mechanisms are involved? - How can artificial intelligence and robotics technologies, as robot tutors, support language development? These questions and issues can only be addressed by means of an interdisciplinary approach that aims at developing new methods of data collection and analysis in cross-sectional and longitudinal perspectives. We welcome contributions addressing these questions from an interdisciplinary perspective both theoretically and empirically.
Download or read book Human Machine written by Paul R. Daugherty and published by Harvard Business Press. This book was released on 2018-03-20 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: AI is radically transforming business. Are you ready? Look around you. Artificial intelligence is no longer just a futuristic notion. It's here right now--in software that senses what we need, supply chains that "think" in real time, and robots that respond to changes in their environment. Twenty-first-century pioneer companies are already using AI to innovate and grow fast. The bottom line is this: Businesses that understand how to harness AI can surge ahead. Those that neglect it will fall behind. Which side are you on? In Human + Machine, Accenture leaders Paul R. Daugherty and H. James (Jim) Wilson show that the essence of the AI paradigm shift is the transformation of all business processes within an organization--whether related to breakthrough innovation, everyday customer service, or personal productivity habits. As humans and smart machines collaborate ever more closely, work processes become more fluid and adaptive, enabling companies to change them on the fly--or to completely reimagine them. AI is changing all the rules of how companies operate. Based on the authors' experience and research with 1,500 organizations, the book reveals how companies are using the new rules of AI to leap ahead on innovation and profitability, as well as what you can do to achieve similar results. It describes six entirely new types of hybrid human + machine roles that every company must develop, and it includes a "leader’s guide" with the five crucial principles required to become an AI-fueled business. Human + Machine provides the missing and much-needed management playbook for success in our new age of AI. BOOK PROCEEDS FOR THE AI GENERATION The authors' goal in publishing Human + Machine is to help executives, workers, students and others navigate the changes that AI is making to business and the economy. They believe AI will bring innovations that truly improve the way the world works and lives. However, AI will cause disruption, and many people will need education, training and support to prepare for the newly created jobs. To support this need, the authors are donating the royalties received from the sale of this book to fund education and retraining programs focused on developing fusion skills for the age of artificial intelligence.
Download or read book In the Hands of Doctors written by Paul E. Stepansky and published by . This book was released on 2017-08-16 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study of the caring dimension of medicine examines the central role of touch and procedure in building doctor-patient trust. It explores the impact of technology, the Internet, and patient rights on doctor-patient relationships, and develops proposals to recruit and train primary care physicians who are both caring and procedurally oriented.
Download or read book AI in Customer Service Transforming Customer Experience for the Digital Age written by Dizzy Davidson and published by Pure Water Books. This book was released on 2024-08-26 with total page 95 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you struggling to fully understand how AI can revolutionize your customer service? Are you looking for ways to enhance customer interactions and boost satisfaction? Look no further! “AI in Customer Service: Transforming Customer Experience for the Digital Age” is your ultimate guide to harnessing the power of AI to elevate your customer service game. This book provides a comprehensive overview of how AI technologies can be integrated into customer service operations to deliver exceptional experiences. Benefits of Reading This Book: Unlock the potential of AI to automate and streamline customer support. Learn how to personalize customer interactions using AI-driven insights. Discover tools and techniques for sentiment analysis and predictive analytics. Implement AI-powered chatbots and virtual assistants to provide 24/7 support. Enhance security with AI-based fraud detection systems. Expand your reach with multilingual support capabilities. This book is packed with practical examples, case studies, and actionable strategies that will help you understand and apply AI concepts effectively. Whether you’re a business owner, customer service manager, or tech enthusiast, this book offers valuable insights to stay ahead in the digital age. Why This Book is a Must-Read: Comprehensive Coverage From chatbots to predictive analytics, this book covers all essential AI applications in customer service. Real-World Examples to Learn from successful implementations and case studies. Actionable Insights to Get practical tips and strategies to apply AI concepts in your business. Future-Proof Your Skills to Stay updated with the latest trends and technologies in AI. Don’t miss out on the opportunity to transform your customer service with AI! Get your copy of “AI in Customer Service: Transforming Customer Experience for the Digital Age” today and start reaping the benefits of cutting-edge technology. Become knowledgeable about AI and lead your business into the future! Bullet Points 24/7 AI-Powered Support Personalized Customer Interactions Sentiment Analysis Tools Predictive Analytics for Proactive Support Voice and Virtual Assistants Self-Service Portals Fraud Detection Systems Multilingual Support Get this book now to unlock the full potential of AI in customer service and transform your customer experience for the digital age. Become an AI-savvy leader and drive your business to new heights.
Download or read book Beyond Digital written by Paul Leinwand and published by Harvard Business Press. This book was released on 2022-01-04 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two world-renowned strategists detail the seven leadership imperatives for transforming companies in the new digital era. Digital transformation is critical. But winning in today's world requires more than digitization. It requires understanding that the nature of competitive advantage has shifted—and that being digital is not enough. In Beyond Digital, Paul Leinwand and Matt Mani from Strategy&, PwC's global strategy consulting business, take readers inside twelve companies and how they have navigated through this monumental shift: from Philips's reinvention from a broad conglomerate to a focused health technology player, to Cleveland Clinic's engagement with its broader ecosystem to improve and expand its leading patient care to more locations around the world, to Microsoft's overhaul of its global commercial business to drive customer outcomes. Other case studies include Adobe, Citigroup, Eli Lilly, Hitachi, Honeywell, Inditex, Komatsu, STC Pay, and Titan. Building on a major new body of research, the authors identify the seven imperatives that leaders must follow as the digital age continues to evolve: Reimagine your company's place in the world Embrace and create value via ecosystems Build a system of privileged insights with your customers Make your organization outcome-oriented Invert the focus of your leadership team Reinvent the social contract with your people Disrupt your own leadership approach Together, these seven imperatives comprise a playbook for how leaders can define a bolder purpose and transform their organizations.
Download or read book The Relationship Economy written by John R. DiJulius and published by Greenleaf Book Group. This book was released on 2019-10-08 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating Authentic Customer Connections in a High-Tech World In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever—and they will be the key to success for businesses moving forward. As he aptly states, “Being able to build true sustainable relationships is the biggest competitive advantage in a world where automation, artificial intelligence, and machine learning are eliminating the human experience, which is what creates the emotional connections that build true customer loyalty.” This book reminds readers of the importance of personal connections and shows them how to attain meaningful, lasting relationships with their customers.
Download or read book How to Win Friends and Influence People written by and published by ببلومانيا للنشر والتوزيع. This book was released on 2024-02-17 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: You can go after the job you want…and get it! You can take the job you have…and improve it! You can take any situation you’re in…and make it work for you! Since its release in 1936, How to Win Friends and Influence People has sold more than 30 million copies. Dale Carnegie’s first book is a timeless bestseller, packed with rock-solid advice that has carried thousands of now famous people up the ladder of success in their business and personal lives. As relevant as ever before, Dale Carnegie’s principles endure, and will help you achieve your maximum potential in the complex and competitive modern age. Learn the six ways to make people like you, the twelve ways to win people to your way of thinking, and the nine ways to change people without arousing resentment.
Download or read book The Digital Person written by Daniel J Solove and published by NYU Press. This book was released on 2004 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: Daniel Solove presents a startling revelation of how digital dossiers are created, usually without the knowledge of the subject, & argues that we must rethink our understanding of what privacy is & what it means in the digital age before addressing the need to reform the laws that regulate it.
Download or read book 21 Nostradamus Predictions written by Samuel Shepherd and published by Samuel Shepherd. This book was released on 101-01-01 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: 🌟 **Discover the Mysteries of the Future with** 🌟 📖 **21 Nostradamus Predictions: Unlocking the Secrets of Tomorrow** 📖 Are you fascinated by the mysteries of the future? Do you wonder if ancient prophecies hold the keys to understanding what lies ahead? Dive into the enigmatic world of Nostradamus, the 16th-century seer whose cryptic quatrains have intrigued and mystified us for centuries. 🌐 **What This Book Offers:** 🔍 **Deep Analysis and Interpretation**: Explore 21 of Nostradamus’s most compelling predictions, carefully analyzed and interpreted to uncover their possible meanings. Whether you’re a skeptic or a believer, this book provides insights that will make you ponder. 📜 **Historical Context**: Understand the backdrop of Nostradamus’s time and how his experiences and knowledge influenced his visions. Discover the connections between his world and ours, revealing how history might repeat itself. 🌠 **Modern Relevance**: See how these ancient prophecies could relate to contemporary events and future possibilities. From global politics to natural phenomena, find out what Nostradamus might have foreseen for our times. 🔮 **Unlocking Secrets**: Learn about the symbolic language and metaphors used by Nostradamus. This book demystifies his writing, making it accessible and engaging for everyone. 🧠 **Thought-Provoking Insights**: Each chapter invites you to think critically about the forces shaping our world. Reflect on the themes of destiny, human nature, and the potential for change. 📚 **Why You Should Read This Book:** ✨ **Enrich Your Knowledge**: Gain a deeper understanding of one of history’s most famous prophets and the lasting impact of his work. 🌍 **Broaden Your Perspective**: Consider new viewpoints and interpretations that challenge conventional wisdom about the future. 📈 **Stay Informed**: Be at the forefront of discussions about prophecy and its place in modern society. Whether for academic interest or personal curiosity, this book keeps you informed and engaged. 🎁 **Perfect Gift**: Looking for a unique and thought-provoking gift? This book is ideal for history buffs, mystery lovers, and anyone intrigued by the unknown. 💬 **What Readers Are Saying:** ⭐️⭐️⭐️⭐️⭐️ “A captivating journey through time and prophecy. This book sheds light on Nostradamus in a way that’s both scholarly and accessible.” ⭐️⭐️⭐️⭐️⭐️ “I couldn’t put it down! The connections to modern events are fascinating and made me rethink what I know about history and the future.” ⭐️⭐️⭐️⭐️⭐️ “A must-read for anyone interested in prophecy, history, or the mysteries of the future. Truly enlightening.” 🚀 **Take the Leap into the Future** 🚀 Don’t miss your chance to explore the timeless wisdom and enigmatic predictions of Nostradamus. "21 Nostradamus Predictions: Unlocking the Secrets of Tomorrow" is your guide to understanding the past, present, and what may come. 🌟 **Order Your Copy Today!** 🌟 📦 **Fast Shipping**: Receive your book quickly with our reliable shipping options. 💳 **Easy Payments**: Secure and convenient payment methods. 🎉 **Special Offer**: Get a discount on your purchase when you order now! [Insert Discount Code] Join the ranks of readers who have unlocked the secrets of tomorrow. Embark on a journey through the mind of Nostradamus and discover the potential of our future. 🔮 **21 Nostradamus Predictions: Unlocking the Secrets of Tomorrow** 🔮 Your adventure into the unknown begins here. 🗝️✨
Download or read book Raising Humans in a Digital World written by Diana Graber and published by HarperChristian + ORM. This book was released on 2019-01-15 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Internet can be a scary, dangerous place especially for children. This book shows parents how to help digital kids navigate this environment. Sexting, cyberbullying, revenge porn, online predators…all of these potential threats can tempt parents to snatch the smartphone or tablet out of their children’s hands. While avoidance might eliminate the dangers, that approach also means your child misses out on technology’s many benefits and opportunities. In Raising Humans in a Digital World, digital literacy educator Diana Graber shows how children must learn to handle the digital space through: developing social-emotional skills balancing virtual and real life building safe and healthy relationships avoiding cyberbullies and online predators protecting personal information identifying and avoiding fake news and questionable content becoming positive role models and leaders Raising Humans in a Digital World is packed with at-home discussion topics and enjoyable activities that any busy family can slip into their daily routine. Full of practical tips grounded in academic research and hands-on experience, today’s parents finally have what they’ve been waiting for—a guide to raising digital kids who will become the positive and successful leaders our world desperately needs.
Download or read book Sexual Violence in a Digital Age written by Anastasia Powell and published by Springer. This book was released on 2017-06-29 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines how digital communications technologies have transformed modern societies, with profound effects both for everyday life, and for everyday crimes. Sexual violence, which is recognized globally as a significant human rights problem, has likewise changed in the digital age. Through an investigation into our increasingly and ever-normalised digital lives, this study analyses the rise of technology-facilitated sexual assault, ‘revenge pornography’, online sexual harassment and gender-based hate speech. Drawing on ground-breaking research into the nature and extent of technology-facilitated forms of sexual violence and harassment, the authors explore the reach of these harms, the experiences of victims, the views of service providers and law enforcement bodies, as well as the implications for law, justice and resistance. Sexual Violence in a Digital Age is compelling reading for scholars, activists, and policymakers who seek to understand how technology is implicated in sexual violence, and what needs to be done to address sexual violence in a digital age.
