Download or read book Human Centered Service Design for Healthcare Transformation written by Mario A. Pfannstiel and published by Springer Nature. This book was released on 2023-01-27 with total page 469 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.

Download or read book Design for Care written by Peter H. Jones and published by . This book was released on 2013 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare is constantly evolving, with ever increasing complexity and costs presenting huge challenges for policy making, decision making, and system design. Design for Care presents an overview of the design issues facing healthcare and shows how designers can work with practice professionals, patients, caregivers, and other stakeholders to make a positive difference. Case studies, design methods, and leading-edge research illuminate emerging opportunities and provide inspiration for designing better services. (bron: rosenfeldmedia.com).

Download or read book Service Design and Service Thinking in Healthcare and Hospital Management written by Mario A. Pfannstiel and published by Springer. This book was released on 2018-12-28 with total page 535 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.

Download or read book Creative Confidence written by Tom Kelley and published by Crown Currency. This book was released on 2013-10-15 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: IDEO founder and Stanford d.school creator David Kelley and his brother Tom Kelley, IDEO partner and the author of the bestselling The Art of Innovation, have written a powerful and compelling book on unleashing the creativity that lies within each and every one of us. Too often, companies and individuals assume that creativity and innovation are the domain of the "creative types." But two of the leading experts in innovation, design, and creativity on the planet show us that each and every one of us is creative. In an incredibly entertaining and inspiring narrative that draws on countless stories from their work at IDEO, the Stanford d.school, and with many of the world's top companies, David and Tom Kelley identify the principles and strategies that will allow us to tap into our creative potential in our work lives, and in our personal lives, and allow us to innovate in terms of how we approach and solve problems. It is a book that will help each of us be more productive and successful in our lives and in our careers.

Download or read book Human Centered Design written by and published by . This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The HCD Toolkit was designed specifically for NGOs and social enterprises that work with impoverished communities in Africa, Asia, and Latin America.

Download or read book Healthcare Transformation with Informatics and Artificial Intelligence written by J. Mantas and published by IOS Press. This book was released on 2023-07-27 with total page 700 pages. Available in PDF, EPUB and Kindle. Book excerpt: Artificial intelligence (AI) is once again in the news, with many major figures urging caution as developments in the technology accelerate. AI impacts all aspects of our lives, but perhaps the discipline of Biomedical Informatics is more affected than most, and is an area where the possible pitfalls of the technology might have particularly serious consequences. This book presents the papers delivered at ICIMTH 2023, the 21st International Conference on Informatics, Management, and Technology in Healthcare, held in Athens, Greece, from 1-3 July 2023. The ICIMTH conferences form a series of scientific events which offers a platform for scientists working in the field of biomedical and health informatics from all continents to gather and exchange research findings and experience. The title of the 2023 conference was Healthcare Transformation with Informatics and Artificial Intelligence, reflecting the importance of AI to healthcare informatics. A total of 252 submissions were received by the Program Committee, of which 149 were accepted as full papers, 13 as short communications, and 14 as poster papers after review. The papers cover a wide range of technologies, and topics include imaging, sensors, biomedical equipment, and management and organizational aspects, as well as legal and social issues. The book provides a timely overview of informatics and technology in healthcare during this time of extremely fast developments, and will be of interest to all those working in the field.

Download or read book International Trade with the Middle East and North Africa written by Hossein Esmaeili and published by Taylor & Francis. This book was released on 2024-06-28 with total page 367 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an interdisciplinary analysis of trade relations with the Middle East and Arab countries from the perspectives of law, business, policy and culture in the Middle East and the Arab world and their interaction with the wider world, particularly Western countries. The rapidly evolving economy of the Middle East and the Arab region is undergoing significant change, and establishing modern foreign ownership law, robust company, business and investment regulations, modern legal professions while keeping its basic traditional and Islamic principles. This book covers a number of important theoretical and practical aspects of commercial and trade relationships and law. It examines case studies of trade and investment relations between Arab and Middle Eastern countries and Western Countries, such as Australia, UK and US, touching on such topics as corporation law, arbitration and foreign judgments, future mobility and disruptive technology law, financial services law, charity law, trusts and cultural law. Exploring emerging trade and investment ties between Arab and Middle Eastern countries and Western countries, it will be of interest to students, academics and practitioners with an interest in international trade and investment law.

Download or read book Accelerating Health Care Transformation with Lean and Innovation written by Paul E. Plsek and published by CRC Press. This book was released on 2013-10-07 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Experience describes how Virginia Mason Medical Center (VMMC) has systematically integrated innovative structures, methods, and cultural practices into its implementation of Lean. Describing how an organization can create a strategy and build a culture of innovation and learning, it supplies concrete examples that show how Lean and innovation can work hand-in-hand to improve and transform value streams. It also explains how to use the voices of patients and their families to drive improvement and innovation.

Download or read book Business Transformation for a Sustainable Future written by Samuel Sebhatu and published by Taylor & Francis. This book was released on 2021-09-05 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Interconnecting the concepts of sustainability, innovation and transformation, this book explains how organizations have successfully transformed themselves and wider society to foster a more sustainable future, and identifies the difficulties and challenges along the way. Part of the Principle of Responsible Management Education (PRME) series, the book promotes a strong voice for meeting sustainability challenges for transformative change in a globalized world through business education and practice. A transition to a more sustainable way of doing business can only be attained by combining technology with profound system innovations and lifestyle changes. The chapters in the book, each written by a strong and well-recognized team of researchers in the field, open up the discussion about a new partnership between sustainability, innovation, and transformation that includes the global society (big world), the biosphere (small planet), and also requires a deep mind shift. The book presents cases from business (including Ikea and Eataly) and other service networks including the Base of the Pyramid (BoP), and illustrates how these organizations have transformed themselves for a sustainable future. The research perspectives are macro (policies and legislation), meso (institutional practices) and micro (business practices and individual behavior). This book is where research meets real-world business and societal practice. The chapters are grounded in business research, specifically the interdependencies between sustainability, innovation, and transformation, which makes for a robust basis for describing, explaining, and understanding the complex challenges faced by business and society in the 21st century. The book is intended for graduate- and postgraduate-level students and executive education with implications for practitioners. Furthermore, it contributes to multidisciplinary research in the field of interaction between business and society with a view to extending the firm-centric view to encompass a broader, systemic, and dynamic understanding of business and societal transformation.

Download or read book Service Business Model Innovation in Healthcare and Hospital Management written by Mario A. Pfannstiel and published by Springer. This book was released on 2016-12-16 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book demonstrates how to successfully manage and lead healthcare institutions by employing the logic of business model innovation to gain competitive advantages. Since clerk-like routines in professional organizations tend to overlook patient and service-centered healthcare solutions, it challenges the view that competition and collaboration in the healthcare sector should not only incorporate single-end services, therapies or diagnosis related groups. Moreover, the authors focus on holistic business models, which place greater emphasis on customer needs and put customers and patients first. The holistic business models approach addresses topics such as business operations, competitiveness, strategic business objectives, opportunities and threats, critical success factors and key performance indicators.The contributions cover various aspects of service business innovation such as reconfiguring the hospital business model in healthcare delivery, essential characteristics of service business model innovation in healthcare, guided business modeling and analysis for business professionals, patient-driven service delivery models in healthcare, and continuous and co-creative business model creation. All of the contributions introduce business models and strategies, process innovations, and toolkits that can be applied at the managerial level, ensuring the book will be of interest to healthcare professionals, hospital managers and consultants, as well as scholars, whose focus is on improving value-generating and competitive business architectures in the healthcare sector.

Download or read book Service Design Practices for Healthcare Innovation written by Mario A. Pfannstiel and published by Springer Nature. This book was released on 2022-01-19 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.

Download or read book 01 Industrial Archaeology European approach to recovery productive memory written by Mara Capone and published by FedOA - Federico II University Press. This book was released on 2024-07-15 with total page 674 pages. Available in PDF, EPUB and Kindle. Book excerpt: [Italiano]: Il libro raccoglie i contributi di un lavoro interdisciplinare svolto durante un BIP (Blended Intensive Program) finanziato dalla comunità europea. Il tema è quello dei siti industriali dismessi e tutelati per interesse storico. Partendo da un confronto tra i diversi approcci basati sullo studio delle best practice e dei diversi metodi e strumenti di analisi, sono state definite alcune premesse per la rappresentazione del sito e lo sviluppo di ipotesi di trasformazione per il riuso dell'ex Corradini a S. Giovanni. Stimolare il dibattito culturale, confrontarsi con realtà culturali diverse, definire percorsi metodologici replicabili sono gli obiettivi principali di questo lavoro./[English]: The book collects the contributions of an interdisciplinary work carried out during a BIP (Blended Intensive Program) funded by the European community. The topic is related to the abandoned industrial sites that are protected for historical interest. Starting from a comparison between the different approaches based on the study of the best practices and the different methods and tools of analysis, some premises have been defined for the representation of the site and the development of transformation hypotheses for reusing of the ex Corradini in S. Giovanni. Stimulating the cultural debate, dealing with different cultural realities, defining replicable methodological paths are the main objectives of this work.

Download or read book Designing for Change written by Colin Bainbridge and published by Wiley. This book was released on 1996-11-29 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ability to cope with change is an ever more essential strategic capability; change is occurring on every side with those who cannot respond rapidly being overhauled by their competitors. However, modern organisations are complex, and increasingly, change initiatives affect many different, interrelated parts of the business ? processes, people, organisation and structure, IT and culture. Change is happening in so many areas at once that some organisations face overload. Designing for Change shows how to achieve change in a controlled and coordinated manner by designing the core processes within an enterprise and using those designs to drive the change activities through to completion. The book is firmly rooted in the practical steps necessary to move from theory to implementation and shows how to take the new designs forward to specify and develop new organisational structures, people capabilities and IT systems brings clarity to the much-hyped concept of process, using familiar terms and concepts to show how to convert designs and intentions into realities presents a flexible framework which can be adapted for particular environments and organisations provides pragmatic advice for coping with the realities of change resistance, selecting and motivating the change team, managing complexity, communication, culture change and winning the commitment of those involved. Designing for Change stems from Colin Bainbridge?s hands-on project experience. The book is presented in such a way that those responsible for a particular aspect of change ? whether HR, IT or line management ? are able to understand the context of their work within the overall change initiative.

Download or read book Handbook of Services and Artificial Intelligence written by Ada Scupola and published by Edward Elgar Publishing. This book was released on 2024-08-06 with total page 375 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Handbook examines the impacts of AI on the innovation of services, service processes and business models. It presents state-of-the-art conceptual and empirical evidence concerning uses and applications of AI in different service sectors and from varying perspectives.

Download or read book This Is Service Design Doing written by Marc Stickdorn and published by "O'Reilly Media, Inc.". This book was released on 2018-01-02 with total page 1156 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

Download or read book Designing for Resilience written by Vanessa Rodrigues and published by Linköping University Electronic Press. This book was released on 2020-05-05 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: Services are prone to change in the form of expected and unexpected variations and disruptions, more so given the increasing interconnectedness and complexity of service systems today. These changes require service systems to be resilient and designed to adapt, to ensure that services continue to work smoothly. This thesis problematises the prevailing view and assumptions underpinning the current understanding of resilience in services. Drawing on literature from service management, service design, systems thinking and social-ecological resilience theory, this work investigates how service design can foster resilience in service systems. Supported by empirical input from three research projects in healthcare, the findings show service design can contribute to the adaptability and transformability of service systems through its holistic, human-centred, participatory and experimental approaches. Through the analysis, this research identifies key intervention points for cultivating service systems resilience through service design, including the design of service interactions, processes, enabling structures and multi-level governance. The study makes two important contributions. First, it extends the understanding of service systems resilience as the collective capacity for intentional action in responding to ongoing change, coordinated across scales in order to create value. This is supported by offering alternative assumptions about resilience in service. Second, it positions service design as an enabler of service resilience by explicitly linking design practice(s) to processes that contribute to resilience. By extending the understanding of service systems resilience, this thesis lays the groundwork for future research at the intersection of service design, systemic change and resilience.

Download or read book Small Country Innovation Systems written by Charles Edquist and published by Edward Elgar Publishing. This book was released on 2009-01-01 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are the challenges that small countries face concerning innovation and what are the effects of globalization on their innovation systems? In this very interesting, rich and timely book, Edquist and Hommen compare ten different small national innovation systems from the Asia Pacific and Northern Europe that are rather advanced in their development. The answers that the authors give are convincing and relate not only to the unique characteristics of each national system that shapes innovative activity, but also to some commonalities that exist across these countries. Franco Malerba, Bocconi University, Italy This major book presents case studies of ten small country national systems of innovation (NSIs) in Europe and Asia, namely, Denmark, Finland, Hong Kong, Ireland, the Netherlands, Norway, Singapore, South Korea, Sweden and Taiwan. These cases have been carefully selected as examples of success within the context of globalization and as new economies where competition is increasingly based on innovation. To facilitate comparative analysis the ten studies follow a common structure, informed by an activities-based approach to describing and analysing NSIs, which addresses the critical issues of globalization and the consequences of innovation for economic performance. The final chapter compares fast growth and slow growth countries, concentrating on issues of innovation policy. The results illustrate the usefulness of an activities-based approach to studying NSIs, point to distinctive national roles within an increasingly differentiated international division of labour and address the key themes of selectivity and coordination in innovation policy. This valuable book presents one of the most significant, comprehensive and comparative country studies of NSIs in the last decade. It will have great import and should be widely read by every serious student and scholar of innovation studies.