Download or read book How to Start A Telephone Answering Service written by Peter Lyle DeHaan and published by Peter DeHaan Publishing Inc. This book was released on 2019-01-29 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you want to own a telephone answering service? Would you like a nice double-digit profit every month? A mature answering service can do that for you. That’s the good news. The bad? If you don’t do it right, it could be the worst decision of your life. You could lose your shirt. Learn the inside story from Peter Lyle DeHaan, PhD, who has spent his career in and around the answering service industry. He’s owned, managed, bought, and merged answering services. He’s also an industry writer and publisher. And he worked as a consultant. In this essential book, you’ll discover: - The precise steps to set yourself up for success - Key shortcuts to minimize risk - The secrets that will make you become profitable faster - How to avoid the surprising mistakes most answering service startups make - If your personality fits this high-risk, high-reward industry You’ll learn about equipment, cash flow, and managing a team. And you’ll discover a sound growth strategy, how to make the startup phase as short as possible, and the specific methods of thriving answering service companies. If you’re considering starting a telephone answering service, this indispensable guide is a must read. Buy How to Start a Telephone Answering Service today and dive into this exciting industry.
Download or read book How To Start And Run A Telephone Answering Service written by Lisa Newton and published by . This book was released on 2019-08-18 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you ever thought about starting and running your own call answering service? But are just not sure where / how to start? Author, Lisa Newton can guide you through the process. You don't have to source the call centre, hire the equipment and recruit the telephonists all by yourself - there is an easier and quicker way. This book explains how you can start and run a telephone answering service quickly & easily, how to find clients and how to grow the business. Get 20% off the online 'how to start your own telephone answering service course' using this link: https: //www.udemy.com/how-to-start-and-run-a-telephone-answering-service-business/?couponCode=TELAMZN20-0819
Download or read book The Telephone Answering Service Industry written by Peter Lyle DeHaan and published by Rock Rooster Books. This book was released on 2023-08-10 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: WARNING: this book is a master’s thesis (1998) and contains academic research. It’s made available primarily to aid others who are conducting their own industry research. If this is what you seek, here’s an overview: The telephone answering service industry is facing uncertainty due to misconceptions, rising costs, and company closures. This book presents extensive research on the industry, including a SWOT analysis and input from industry professionals. It identifies six core items for survival and success: flexibility, customer-focus, management skills, service quality, staffing practices, and employment attractiveness. The book recommends conducting company-specific SWOT analyses and developing strategic plans, as well as increasing rates, improving sales and marketing efforts, and capitalizing on 24/7 staffing. Readers must assess their specific circumstances to determine if these strategies are applicable. This book equips industry insiders with valuable insights and recommendations to shape the future of their businesses. By being proactive and prepared, the industry can overcome its challenges and flourish in the ever-changing telecommunications world.
Download or read book Collaborative Intelligence written by Dawna Markova and published by Random House. This book was released on 2015-08-11 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: A breakthrough book on the transformative power of collaborative thinking Collaborative intelligence, or CQ, is a measure of our ability to think with others on behalf of what matters to us all. It is emerging as a new professional currency at a time when the way we think, interact, and innovate is shifting. In the past, “market share” companies ruled by hierarchy and topdown leadership. Today, the new market leaders are “mind share” companies, where influence is more important than power, and success relies on collaboration and the ability to inspire. Collaborative Intelligence is the culmination of more than fifty years of original research that draws on Dawna Markova’s background in cognitive neuroscience and her most recent work, with Angie McArthur, as a “Professional Thinking Partner” to some of the world’s top CEOs and creative professionals. Markova and McArthur are experts at getting brilliant yet difficult people to think together. They have been brought in to troubleshoot for Fortune 500 leaders in crisis and managers struggling to inspire their teams. When asked about their biggest challenges at work, Markova and McArthur’s clients all cite a common problem: other people. This response reflects the way we have been taught to focus on the gulfs between us rather than valuing our intellectual diversity—that is, the ways in which each of us is uniquely gifted, how we process information and frame questions, what kind of things deplete us, and what engages and inspires us. Through a series of practices and strategies, the authors teach us how to recognize our own mind patterns and map the talents of our teams, with the goal of embarking together on an aligned course of action and influence. In Markova and McArthur’s experience, managers who appreciate intellectual diversity will lead their teams to innovation; employees who understand it will thrive because they are in touch with their strengths; and an entire team who understands it will come together to do their best work in a symphony of collaboration, their individual strengths working in harmony like an orchestra or a high-performing sports team. Praise for Collaborative Intelligence “Rooted in the latest neuroscience on the nature of collaboration, Collaborative Intelligence celebrates the power of working and thinking together at the highest levels of business and politics, and in the smallest aspects of our everyday lives. Dawna Markova and Angie McArthur show us that our ability to collaborate is not only a measure of intelligence, but essential to solving the world’s problems and seeing the possibilities in ourselves and others.”—Arianna Huffington “This inspiring book teaches you how to align your intention with the intention of others, and how, through shared strengths and talents, you have every right to expect greatness and set the highest goals and expectations.”—Deepak Chopra “Everyone talks about collaboration today, but the rhetoric typically outweighs the reality. Collaborative Intelligence offers tangible tools for those serious about becoming ‘system leaders’ who can close the gap and make collaboration real.”—Peter M. Senge, author of The Fifth Discipline “I have worked with Markova and McArthur for several years, focusing on achieving better results through intellectual diversity. Their approach has encouraged more candid debate and collaborative behavior within the team. The team, not individuals, becomes the hero.”—Al Carey, CEO, PepsiCo
Download or read book Turning a Telephone Answering Service into a Call Center written by Peter Lyle DeHaan and published by Rock Rooster Books. This book was released on 2023-08-24 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: WARNING: this book is a PhD dissertation (2000) and contains academic research. It’s made available primarily to aid other academics who are conducting their own industry research. If this is what you seek, here’s an overview: The telephone answering service industry is maturing and undergoing rapid changes. In recent years, the traditional client has been vanishing, switching to alternative technologies, bypassing their answering service. Telephone answering services have reacted in various ways, such as mergers and acquisitions, pursuing niches, or expanding their businesses’ scope. The conventional wisdom is that there will always be a need for the human interaction which an answering service provides. It further assumes that answering services will serve fewer clients and generate less revenue unless steps are taken to increase their reach or obtain non-traditional clients. Previous research has recommended becoming a call center to better tap and capitalize on the needs of an emerging non-traditional client base. The findings of this research effort determined there were the essential elements which should be present for a telephone answering service to transition into a call center. Additionally, there were five items which are common industry dilemmas to be addressed. An inventory of significant call center characteristics was also developed. Most importantly, several areas of focus were advanced.
Download or read book Work the System written by Sam Carpenter and published by Greenleaf Book Group. This book was released on 2011-01-10 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Simple Mindset Tweak Will Change Your Life. After a fifteen-year nightmare operating a stagnant service business, Sam Carpenter developed a down-to-earth methodology that knocked his routine eighty-hour workweek down to a single hour—while multiplying his bottom-line income more than twenty-fold. In Work the System, Carpenter reveals a profound insight and the exact uncomplicated, mechanical steps he took to turn his business and life around without turning it upside down. Once you “get” this new vision, success and serenity will come quickly. You will learn to: • Make a simple perception adjustment that will change your life forever. • See your world as a logical collection of linear systems that you can control. • Manage the systems that produce results in your business and your life. • Stop fire-killing. Become a fire-control specialist! • Maximize profit, create client loyalty, and develop enthusiastic employees who respect you. • Identify insidious “errors of omission.” • Maximize your biological and mechanical “prime time” so that you are working at optimum efficiency. • Design the life you want—and then, in the real world, quickly create it! You can keep doing what you have always done, and continue getting mediocre, unsatisfactory results. Or you can find the peace and freedom you’ve always wanted by transforming your business or corporate department into a finely tuned machine that runs on autopilot!
Download or read book How to Start and Run a Telephone Answering Service written by Lisa Newton and published by CreateSpace. This book was released on 2013-11-05 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you ever thought about starting and running your own call answering service? But are just not sure where / how to start? Author, Lisa Newton can guide you through the process. You don't have to source the call centre, hire the equipment and recruit the telephonists all by yourself - there is an easier and quicker way. This book explains how you can start and run a telephone answering service quickly & easily, how to find clients and how to grow the business. Get 20% off the online 'how to start your own telephone answering service course' using this link: https: //www.udemy.com/how-to-start-and-run-a-telephone-answering-service-business/?couponCode=TELAMZN20
Download or read book Leadership Girl written by Haley Lynn Gray and published by Createspace Independent Publishing Platform. This book was released on 2016-01-05 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership Girl - Empowering Women Entrepreneurs to Achieve Extraordinary Results by Capturing Massive Sales was written to help give small business owners the information that they need to grow their businesses. Techniques include marketing and sales both online and offline. This book focuses on teaching the specific skills that you need to grow your business.
Download or read book Creative Ways to Generate Income written by Luis S.R. Vas and published by Har-Anand Publications. This book was released on with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creative Ways to Generate Income brings together numerous ideas and a vast amount of information on how to generate income through a part-time or full-time business of your own.
Download or read book Amy s Answering Machine written by Amy Borkowsky and published by Simon and Schuster. This book was released on 2002-02-15 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does your mother call you in a panic whenever there's a storm warning for your area? Does she act as though it's her duty to alert you to every health story on the news? Have you ever been briefly out of touch with your mother only to find she's phoned everyone short of the National Guard to track you down -- or, just maybe, are you that mother? Take comfort in knowing you're not alone, as Amy Borkowsky shares more than a decade's worth of maddening phone messages from her hilariously overprotective mom. Based on the hit CD of the same name, Amy's Answering Machine features actual messages in which Amy's mom warns her not to wear a red bathrobe because a friend's grandson "said that red is a gang color"...advises her not to get a cat because "what if you finally found a nice guy and he was allergic?"...cautions her not to wear crepe-soled shoes because "they were just saying on the news that if you're ever in a plane crash, crepe is no good if you have to go down the slide." Amy also reveals the stories behind the messages and shares calls not available on CD, each one brimming with the worry and annoying comments only a loving mother could dish out. The same warnings and suggestions that had Amy cringing are sure to have you doubled over with laughter. But before you turn the page, take some advice from Amy's mom: Make sure you have plenty of reading light, because squinting causes crow's feet.
Download or read book New York Magazine written by and published by . This book was released on 1969-11-17 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York magazine was born in 1968 after a run as an insert of the New York Herald Tribune and quickly made a place for itself as the trusted resource for readers across the country. With award-winning writing and photography covering everything from politics and food to theater and fashion, the magazine's consistent mission has been to reflect back to its audience the energy and excitement of the city itself, while celebrating New York as both a place and an idea.
Download or read book Start Something That Matters written by Blake Mycoskie and published by Random House. This book was released on 2011-09-06 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: The incredible story of the man behind TOMS Shoes and One for One, the revolutionary business model that marries fun, profit, and social good. “A creative and open-hearted business model for our times.”—The Wall Street Journal Why this book is for you: • You’re ready to make a difference in the world—through your own start-up business, a nonprofit organization, or a new project that you create within your current job. • You want to love your work, work for what you love, and have a positive impact on the world—all at the same time. • You’re inspired by charity: water, method, and FEED Projects and want to learn how these organizations got their start. • You’re curious about how someone who never made a pair of shoes, attended fashion school, or worked in retail created one of the fastest-growing footwear companies in the world by giving shoes away. • You’re looking for a new model of success to share with your children, students, co-workers, and members of your community. You’re ready to start something that matters.
Download or read book Federal Communications Commission Reports written by United States. Federal Communications Commission and published by . This book was released on 1967 with total page 1032 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Own the Phone written by Spencer Peller and published by . This book was released on 2015 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Federal Communications Commission Reports V 1 45 1934 35 1962 64 2d Ser V 1 July 17 Dec 27 1965 written by United States. Federal Communications Commission and published by . This book was released on 1962 with total page 1336 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Entrepreneur Business Centre Business Start up Guide for Telephone Answering Service written by and published by . This book was released on 2003 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Sticky Customer Service written by Peter Lyle DeHaan and published by Peter DeHaan Publishing Inc. This book was released on 2021-06-17 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you lose customers about as fast as you gain them?= It doesn't have to be that way. Customer service isn't a once-and-done effort. It takes ongoing work to truly meet your customers' expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn customer service from an embarrassing weakness into a business strength. With over three decades of business and entrepreneurial experience, Peter Lyle DeHaan, PhD, offers his prescriptions to serve customers better and stop driving them away. You'll discover: - The three key areas where customer service occurs and why they must work together. - How to avoid common errors that too many businesses make. - Why delighting customers is not the best approach and sets up future failure. Based on a lifetime of real-world examples, Sticky Customer Service reveals customer service gone wrong and customer service done well. Customer service is not a set-it-and-forget-it initiative. Never lose sight of this. Sticky Customer Service will keep you moving forward and on track. Uncover helpful customer service tips through this compelling read, encouraging you to do better and celebrating what you do best. Learn how to meet your customers' expectations every chance you get. Get Sticky Customer Service and turn customer retention into a strength.
