Download or read book How to Run a Great Hotel written by Enda M. Larkin and published by How to Books. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hotels.
Download or read book How to Buy Run Your Own Hotel written by Mark Lloyd and published by How to Books. This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hospitality.
Download or read book 100 Tips for Hoteliers written by Peter Venison and published by . This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Twenty-two years ago, author Peter Venison's Hotel Management became a best seller in the hotel and tourism industry, labeled a "must read" on the curriculum of every hotel school, and landed on the bookshelf of every hotel manager. Despite many requests for a follow-up volume, Venison declined, on the basis that he had nothing new to say. Now he does. Holed up for several weeks in five star hotels while concluding a complicated business deal, Venison realized that the standards offered by the industry still fall short of perfection. As a result, he has put pen to paper to produce this handy catalogue of suggestions to hoteliers, based upon his considerable personal experience as a hotelier and perpetual hotel guest. 100 Tips for Hoteliers guides you from the inception of a hotel to its opening and operation, offering practical tips for each stage of the journey. It should prove equally useful to hotel school students as a checklist of what they can expect, and also to practicing hotel managers as a reminder of their responsibilities. Proceeds from the sale of 100 Tips for Hoteliers will be donated to the Duke of Edinburgh Cup charity.
Download or read book The Heart of Hospitality written by Micah Solomon and published by SelectBooks, Inc.. This book was released on 2016-10-11 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”
Download or read book The Great Hotel Murder written by Vincent Starrett and published by National Geographic Books. This book was released on 2020-09-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a grand Chicago hotel, a mysterious death sets a puzzling whodunnit in motion When a New York banker is discovered dead from an apparent morphine overdose in a Chicago hotel, the circumstances surrounding his untimely end are suspicious to say the least. The dead man had switched rooms the night before with a stranger he met and drank with in the hotel bar. And before that, he’d registered under a fake name at the hotel, told his drinking companion a fake story about his visit to the Windy City, and seemingly made no effort to contact the actress, performing in a local show, to whom he was married. All of which is more than enough to raise eyebrows among those who discovered the body. Enter theatre critic and amateur sleuth Riley Blackwood, a friend of the hotel’s owner, who endeavors to untangle this puzzling tale as discreetly as possible. But when another detective working the case, whose patron is unknown, is thrown from a yacht deck during a party by an equally unknown assailant, the investigation makes a splash among Chicago society. And then several of the possible suspects skip town, leaving Blackwood struggling to determine their guilt or innocence—and their whereabouts. Reissued for the first time in over eighty years, The Great Hotel Murder is a devilishly complex whodunnit with a classical aristocratic setting, sure to please Golden Age mystery fans of all stripes. In 1935, the story was adapted for a film of the same name.
Download or read book Midnight at the Barclay Hotel written by Fleur Bradley and published by Penguin. This book was released on 2021-08-24 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hunting ghosts and solving the case before checkout? All in a weekend's work. Read the novel that New York Times bestselling author, Chris Grabenstein calls, "My kind of mystery!" When JJ Jacobson convinced his mom to accept a surprise invitation to an all-expenses-paid weekend getaway at the illustrious Barclay Hotel, he never imagined that he'd find himself in the midst of a murder mystery. He thought he was in for a run-of-the-mill weekend ghost hunting at the most haunted spot in town, but when he arrives at the Barclay Hotel and his mother is blamed for the hotel owner's death, he realizes his weekend is going to be anything but ordinary. Now, with the help of his new friends, Penny and Emma, JJ has to track down a killer, clear his mother's name, and maybe even meet a ghost or two along the way.
Download or read book Hotel Book keeping written by George Edward Stuart Whatley and published by . This book was released on 1905 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Hotel Magnifique written by Emily J. Taylor and published by Penguin. This book was released on 2023-08-29 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: AN INSTANT NEW YORK TIMES BESTSELLER “Hotel Magnifique opened the door to a sumptuous and glittering world of magic and mysteries and left me enchanted. Perfect for fans of Caraval and The Night Circus.” –Erin A. Craig, New York Times bestselling author of House of Salt and Sorrows and Small Favors For fans of Caraval and The Night Circus, this decadent and darkly enchanting YA fantasy, set against the backdrop of a Belle Époque-inspired hotel, follows seventeen-year-old Jani as she uncovers the deeply disturbing secrets of the legendary Hotel Magnifique. All her life, Jani has dreamed of Elsewhere. Just barely scraping by with her job at a tannery, she’s resigned to a dreary life in the port town of Durc, caring for her younger sister, Zosa. That is, until the Hotel Magnifique comes to town. The hotel is legendary not only for its whimsical enchantments, but also for its ability to travel—appearing in a different destination every morning. While Jani and Zosa can’t afford the exorbitant costs of a guest’s stay, they can interview to join the staff, and are soon whisked away on the greatest adventure of their lives. But once inside, Jani quickly discovers their contracts are unbreakable and that beneath the marvelous glamour, the hotel is hiding dangerous secrets. With the vexingly handsome doorman, Bel, as her only ally, Jani embarks on a mission to unravel the mystery of the magic at the heart of the hotel and free Zosa—and the other staff—from the cruelty of the ruthless maître d’hôtel. To succeed, she’ll have to risk everything she loves, but failure would mean a fate far worse than never returning home.
Download or read book How to Open a Financially Successful Bed Breakfast or Small Hotel written by Sharon L. Fullen and published by Atlantic Publishing Company. This book was released on 2016-08-18 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Glass Hotel written by Emily St. John Mandel and published by Vintage. This book was released on 2020-03-24 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: INTERNATIONAL BESTSELLER • From the bestselling author of Station Eleven and Sea of Tranquility, an exhilarating novel set at the glittering intersection of two seemingly disparate events—the exposure of a massive criminal enterprise and the mysterious disappearance of a woman from a ship at sea. “The perfect novel ... Freshly mysterious.” —The Washington Post Vincent is a bartender at the Hotel Caiette, a five-star lodging on the northernmost tip of Vancouver Island. On the night she meets Jonathan Alkaitis, a hooded figure scrawls a message on the lobby's glass wall: Why don’t you swallow broken glass. High above Manhattan, a greater crime is committed: Alkaitis's billion-dollar business is really nothing more than a game of smoke and mirrors. When his scheme collapses, it obliterates countless fortunes and devastates lives. Vincent, who had been posing as Jonathan’s wife, walks away into the night. Years later, a victim of the fraud is hired to investigate a strange occurrence: a woman has seemingly vanished from the deck of a container ship between ports of call. In this captivating story of crisis and survival, Emily St. John Mandel takes readers through often hidden landscapes: campgrounds for the near-homeless, underground electronica clubs, service in luxury hotels, and life in a federal prison. Rife with unexpected beauty, The Glass Hotel is a captivating portrait of greed and guilt, love and delusion, ghosts and unintended consequences, and the infinite ways we search for meaning in our lives. Look for Emily St. John Mandel’s bestselling new novel, Sea of Tranquility!
Download or read book Hotel Butlers The Great Service Differentiators written by Steven Ferry and published by . This book was released on 2009-03-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: ASK NOT WHAT THE BUTLER DID, BUT WHAT HE CAN DO FOR YOU We all know the clich from the movies and board games about the butler doing it, but what was it the butler did? In the hotel environment, the butler can be a failed experiment or a service facility that commands high-rack rates and keeps occupancy rates at 100%. Where the butler fails in hotels, it is because he is cast in (frankly) degrading-to-the-profession roles such as "bath butler," "fireplace butler, "technology butler," "baby butler" (who provides rocking chairs and watches children), "dog butler," "ski butler," and "beach butler." The idea being that anything offering superior service in some small area is called a "butler" in an effort to siphon some of the prestige of the profession. At least when the term valet was extended to "dumb valet," that furniture item upon which one lays out clothing for the following day, there was no pretense that this was the real item. Fortunately for the profession, the public were not fooled or taken in by these "dumb butlers" and the practice has faded relatively rapidly-before it could sour the public mind on the concept of butlers in hotels. Fortunately also for the butlers working in top hotels around the world, who do justice to the profession, and the hotel managements who have recognized the value butlers bring to the bottom line and the repute of their establishments. In an industry that is completely premised on the idea of service, and in which service is a key differentiator, it's a no-brainer to institute butler service. Butlers have always represented the pinnacle in service quality. This book will go a long way toward bringing about and keeping on track a butler program. When used in conjunction with standard on-site training, it will cement in place a very successful butler service that will - Allow rack rates to be raised - Create a loyal following of repeat visitors - Enhance word of mouth - Increase new business - Raise service standards throughout the facility. All of which make the investment very sound. If you would like to become a butler in a hospitality setting, or think your hotel, spa, resort or private villa could benefit from an honest-to-goodness butler program, read this book.
Download or read book A WEALTH OF INSIGHT written by Rahim B. Kanani and published by . This book was released on 2017-12-20 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: In A Wealth of Insight, more than thirty-five of the world's best luxury hoteliers share exactly what it takes to lead and manage some of the most legendary hotels and resorts. Each executive profile includes bite-size insights, stunning photography and real-life examples on recruiting, culture, technology, marketing, branding, personalization, authenticity, anticipation, design, partnerships and more. Hoteliers also detail the most significant trends impacting the sector today, and how those trends will shape the future of luxury hospitality. The sheer scale and scope of this effort--to distill industry wisdom across two dozen countries--is unprecedented. For aspiring and current general managers of luxury hotels, for hospitality executives in search of a practical guide on how best to deliver a world-class guest experience, and for the modern luxury traveler eager to go behind the scenes, A Wealth of Insight is the holy grail of five-star leadership and management.
Download or read book Great Hotel Service written by Orkun Avkan and published by Independently Published. This book was released on 2019-06-30 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Great Hotel Service outlines proven principles and processes for helping your hotel focus on satisfying your customers. Orkun Avkan's book provides tips and rules in a variety of service topics. One hundred one practical ways in the book will not only motivate you but create a culture to solve problems proactively and deliver exceptional customer service.
Download or read book Hotel written by A. K. Sandoval-Strausz and published by . This book was released on 2008-10-31 with total page 375 pages. Available in PDF, EPUB and Kindle. Book excerpt: When George Washington embarked on his presidential tours of 1789-91, the rudimentary inns and taverns of the day suddenly seemed dismally inadequate. But within a decade, Americans had built the first hotels--large and elegant structures that boasted private bedchambers and grand public ballrooms. This book recounts the enthralling history of the hotel in America--a saga in which politicians and prostitutes, tourists and tramps, conventioneers and confidence men, celebrities and salesmen all rub elbows. Hotel explores why the hotel was invented, how its architecture developed, and the many ways it influenced the course of United States history. The volume also presents a beautiful collection of more than 120 illustrations, many in full color, of hotel life in every era. Hotel explores these topics and more: · What it was like to sleep, eat, and socialize at a hotel in the mid-1800s · How hotelkeepers dealt with the illicit activities of adulterers, thieves, and violent guests · The stories behind America’s greatest hotels, including the Waldorf-Astoria, the Plaza, the Willard, the Blackstone, and the Fairmont · Why Confederate spies plotted to burn down thirteen hotels in New York City during the Civil War · How the development of steamboats and locomotives helped create a nationwide network of hotels · How hotels became architectural models for apartment buildings · The pivotal role of hotels in the civil rights movement
Download or read book How to Run a Small Hotel written by Pierre Dubois (Writer on hotel-keeping) and published by . This book was released on 1945 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Hotel Almighty written by Sarah J. Sloat and published by Sarabande Books. This book was released on 2020-09-15 with total page 99 pages. Available in PDF, EPUB and Kindle. Book excerpt: Visually arresting and utterly one-of-a-kind, Sarah J. Sloat's Hotel Almighty is a book-length erasure of Misery by Stephen King, a reimagining of the novel's themes of constraint and possibility in elliptical, enigmatic poems. Here, "joy would crawl over broken glass, if that was the way." Here, sleep is “a circle whose diameter might be small," a circle "pitifully small," a "wrecked and empty hypothetical circle." Paired with Sloat's stunning mixed-media collage, each poem is a miniature canvas, a brief associative profile of the psyche—its foibles, obsessions, and delights.
Download or read book The Hotel written by Pamela M. Kelley and published by Piping Plover Press. This book was released on 2021-06-08 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: Secrets and lies…at Nantucket’s most exclusive and glamorous, family-owned hotel. The Whitley is Nantucket’s most exclusive waterfront hotel – a sprawling collection of pristine white cottages and an elegant main building on a long stretch of private white sandy beach. It’s a family owned business – brothers, sisters, cousins, aunts, all work there in various capacities. Paula is happy in her back-office accounting position. But changes are in store when her grandfather promotes her and fires her cousin – who then blames Paula. Meanwhile, a blond romantic-comedy superstar is hiding out at the hotel for a few months. She meets Paula’s brother, a chef – who has no idea who she is – and she likes it that way. Paula’s grandfather also hires a consultant to help her settle into her new role. But she isn’t sure what to think of David, who grew up on Nantucket but now lives in Manhattan. He’s a brilliant consultant and will be assessing Paula’s suitability for the role. He’s also home for another reason, a difficult family issue that makes Manhattan seem very far away. A new family saga from the Wall Street Journal and USA Today best-selling author of The Nantucket Inn and The Restaurant.
