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Book How to Cheat at Administering Office Communications Server 2007

Download or read book How to Cheat at Administering Office Communications Server 2007 written by Anthony Piltzecker and published by Elsevier. This book was released on 2011-04-18 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: Microsoft Office Communications Server (OCS) 2007 is Microsoft’s latest version of Live Communications Server 2005. The product provides management for all synchronous communications that takes place in real time. This includes instant messaging (IM), Voice over IP (VoIP), and audio conferencing and videoconferencing. It will work with your company’s existing telecommunications systems without major hardware upgrades. This means your business can deploy advanced VoIP and conferencing without tearing out its preexisting legacy telephone network. How to Cheat at Administering Microsoft Office Communicator 2007 provides the busy system administrator with any easy-to-access reference that provides step-by-step instructions on how to install, configure, manage and troubleshoot Communicator across the network. It is the perfect tool for those who simply need to complete a task without reading through lots of theory and principles. • Get Inside Microsoft Office Communications Server 2007 Learn what’s new in OCS 2007, compare the previous editions, understand OCS 2007 server roles, plan an OCS 2007 installation. • Install the First OCS 2007 Front-End Server Address the prerequisites, prepare active directory, install and configure OCS 2007 Enterprise Edition, and verify the installation summary. • Configure the Edge Server Install the Edge Server, work with certificates, deal with security issues, and test the Edge Server. • Configure the Mediation Server Install the Configuration Server, configure dialing rules, configure users for voice functionality, and test voice functionality. • Configure Archiving Address compliance requirements, understand archiving topology, and install the Archiving Server. • Configure Conference Servers Understand on-premises conferencing, use on-premises conferencing, understand Microsoft RoundTable, and install conferencing. • Integrate OCS with PBX and IP-PBX Systems Use a gateway, configure Cisco CallManager as a Gateway, and understand CSTA/SIP gateways. • Integrate OCS with Exchange 2007 Unified Messaging Master Exchange 2007 Unified Messaging and architecture, Configure Exchange 2007 UM, and Combine OCS with Exchange 2007 UM. • Upgrade to Office Communications Server 2007 Plan your migration from LCS 2005 to OCS 2007, upgrade perimeter servers, upgrade director servers, upgrade front-end servers, perform user migration, and remove LCS 2005 from the network environment.

Book How to Cheat at Administering Office Communications Server 2007

Download or read book How to Cheat at Administering Office Communications Server 2007 written by Anthony Piltzecker and published by . This book was released on 2011 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: Microsoft Office Communications Server (OCS) 2007 is Microsoft's latest version of Live Communications Server 2005. The product provides management for all synchronous communications that takes place in real time. This includes instant messaging (IM), Voice over IP (VoIP), and audio conferencing and videoconferencing. It will work with your company's existing telecommunications systems without major hardware upgrades. This means your business can deploy advanced VoIP and conferencing without tearing out its preexisting legacy telephone network. How to Cheat at Administering Microsoft Office Communicator 2007 provides the busy system administrator with any easy-to-access reference that provides step-by-step instructions on how to install, configure, manage and troubleshoot Communicator across the network. It is the perfect tool for those who simply need to complete a task without reading through lots of theory and principles." Get Inside Microsoft Office Communications Server 2007 Learn what's new in OCS 2007, compare the previous editions, understand OCS 2007 server roles, plan an OCS 2007 installation." Install the First OCS 2007 Front-End Server Address the prerequisites, prepare active directory, install and configure OCS 2007 Enterprise Edition, and verify the installation summary." Configure the Edge Server Install the Edge Server, work with certificates, deal with security issues, and test the Edge Server." Configure the Mediation Server Install the Configuration Server, configure dialing rules, configure users for voice functionality, and test voice functionality." Configure Archiving Address compliance requirements, understand archiving topology, and install the Archiving Server." Configure Conference Servers Understand on-premises conferencing, use on-premises conferencing, understand Microsoft RoundTable, and install conferencing." Integrate OCS with PBX and IP-PBX Systems Use a gateway, configure Cisco CallManager as a Gateway, and understand CSTA/SIP gateways." Integrate OCS with Exchange 2007 Unified Messaging Master Exchange 2007 Unified Messaging and architecture, Configure Exchange 2007 UM, and Combine OCS with Exchange 2007 UM." Upgrade to Office Communications Server 2007 Plan your migration from LCS 2005 to OCS 2007, upgrade perimeter servers, upgrade director servers, upgrade front-end servers, perform user migration, and remove LCS 2005 from the network environment.

Book The Real MCTS MCITP Exam 70 647 Prep Kit

Download or read book The Real MCTS MCITP Exam 70 647 Prep Kit written by Anthony Piltzecker and published by Syngress. This book was released on 2011-08-31 with total page 800 pages. Available in PDF, EPUB and Kindle. Book excerpt: This exam is designed to validate skills as a Windows Server 2008 Enterprise Administrator. This exam will fulfill the Windows Server 2008 IT Professional requirements of Exam 70-647. The Microsoft Certified IT Professional(MCITP) on Windows Server 2008 credential is intended for information technology (IT) professionals who work in the complex computing environment of medium to large companies. The MCITP candidate should have at least one year of experience implementing and administering a network operating system in an environment that has the following characteristics: 250 to 5,000 or more users; three or more physical locations; and three or more domain controllers. A MCITP Enterprise Administrator is responsible for the overall IT environment and architecture, and translates business goals into technology decisions and designs mid-range to long-term strategies. The enterprise administrator is also responsible for infrastructure design and global configuration changes. * Targeted at MCSE/MCSA upgraders AND new MCITP certification seekers. * Interactive FastTrack e-learning modules help simplify difficult exam topics * Two full-function ExamDay practice exams guarantee double coverage of all exam objectives * Free download of audio FastTracks for use with iPods or other MP3 players * THE independent source of exam day tips, techniques, and warnings not available from Microsoft * Comprehensive study guide guarantees 100% coverage of all Microsoft's exam objectives

Book The Real MCTS MCITP Exam 70 649 Prep Kit

Download or read book The Real MCTS MCITP Exam 70 649 Prep Kit written by Brien Posey and published by Syngress. This book was released on 2011-04-18 with total page 800 pages. Available in PDF, EPUB and Kindle. Book excerpt: This exam is designed to validate Windows Server 2003 Microsoft Certified Systems Administrators (MCSEs) AD, Network Infrastructure, and Application Platform Technical Specialists skills. The object of this exam is to validate only the skills that are are different from the existing MCSE skills. This exam will fulfill the Windows Server 2008 Technology Specialist requirements of Exams 70-640, 70-642, and 70-643. The Microsoft Certified Technology Specialist (MCTS) on Windows Server 2008 credential is intended for information technology (IT) professionals who work in the complex computing environment of medium to large companies. The MCTS candidate should have at least one year of experience implementing and administering a network operating system in an environment that has the following characteristics: 250 to 5,000 or more users; three or more physical locations; and three or more domain controllers. MCTS candidates will manage network services and resources such as messaging, a database, file and print, a proxy server, a firewall, the Internet, an intranet, remote access, and client computer management. In addition MCTS candidates must understant connectivity requirements such as connecting branch offices and individual users in remote locations to the corporate network and connecting corporate networks to the Internet. * THE independent source of exam day tips, techniques, and warnings not available from Microsoft * Comprehensive study guide guarantees 100% coverage of all Microsoft's exam objectives * Interactive FastTrack e-learning modules help simplify difficult exam topics * Two full-function ExamDay practice exams guarantee double coverage of all exam objectives * Free download of audio FastTracks for use with iPods or other MP3 players * 1000 page "DRILL DOWN" reference for comprehensive topic review

Book Windows Server 2008 How To  e Pub

Download or read book Windows Server 2008 How To e Pub written by J. Peter Bruzzese and published by Pearson Education. This book was released on 2009-07-15 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Real Solutions for Windows Server 2008 Administrators Need fast, reliable, easy-to-implement solutions for Microsoft Windows Server 2008? This book delivers exactly what you’re looking for. You’ll find tested, step-by-step procedures for every facet of Windows Server 2008 planning, deployment, configuration, security, and day-to-day administration. This book includes special sections looking forward to the new R2 release and fully reflects all major enhancements built into Windows Server 2008--including Hyper-V virtualization, Server Core, major Terminal Services improvements, and many more changes that make older administration guides obsolete. When time is of the essence, turn here first: get answers you can trust--and use--right now! Fast, Accurate, and Easy to Use! Prepare to deploy Windows Server 2008 and walk through an efficient installation Administer Windows Server 2008 with the Microsoft Management Console (MMC), Device Manager, Task Scheduler, and Remote Desktop Use Server Manager to perform initial configuration tasks, manage settings, and administer server roles Deliver client applications more efficiently with Terminal Services Deploy Server Core to minimize attack surface and maximize security Plan, deploy, and manage Hyper-V virtualized environments that reduce costs and improve business flexibility Create, configure, secure, and manage new websites with IIS 7.x Centrally manage your users with the newest version of Active Directory Install and configure server roles such as DNS, DHCP, and file services Configure both IPv4 and IPv6 Establish efficient, practical backup and restore procedures Protect your data and infrastructure using Windows Server 2008’s multiple security features Monitor, troubleshoot, and tune server performance

Book CompTIA Security  Certification Study Guide

Download or read book CompTIA Security Certification Study Guide written by Ido Dubrawsky and published by Syngress. This book was released on 2009-08-17 with total page 779 pages. Available in PDF, EPUB and Kindle. Book excerpt: CompTIA Security+ Certification Study Guide: Exam SYO-201, Third Edition, offers a practical guide for those interested in pursuing CompTIA Security+ certification. The book is organized into six parts. Part 1 deals with general security issues including security threats; hardware and peripheral security risks; the fundamentals of operating system (OS) hardening; implementing system security applications; and concepts of virtualization. Part 2 discusses the fundamentals of network security. Part 3 focuses on network access and network authentication. Part 4 explains the importance of risk assessments and risk mitigation, and how to conduct them. Part 5 reviews general cryptographic concepts and addresses the complex issues involved in planning a certificate-based public key infrastructure (PKI). Part 6 on organizational security discusses redundancy planning; environmental controls; implementing disaster recovery and incident response procedures; and the policies, procedures, and documentation upon which organizational computer security is based. Each chapter begins with Exam Objectives and concludes with Self-Test questions along with their corresponding answers. Complete exam-prep package includes full coverage of new Security+ objectives, flash cards, cram sheets, MP3s for exam-day study, PPT presentations, two complete practice exams, and certification e-book library Authored by a leading Microsoft security expert A good reference for both beginning security professionals and seasoned IT professionals

Book CompTIA Network  Certification Study Guide  Exam N10 004

Download or read book CompTIA Network Certification Study Guide Exam N10 004 written by Robert Shimonski and published by Syngress. This book was released on 2009-08-06 with total page 792 pages. Available in PDF, EPUB and Kindle. Book excerpt: CompTIA Network+ Certification Study Guide: Exam N10-004, Second Edition, offers a practical guide for those interested in pursuing CompTIA Network+ certification. It presents the fundamental terminology needed to perform duties as a network technician and to pass the CompTIA Network+ exam. The book begins with a brief history of the development of networks, including their origins and where they are heading. It describes network models such as centralized and decentralized, and distinguishes between a local area network (LAN) and a wide area network (WAN). The discussions include cable connections and termination for the Network+ exam; the meaning of convergence; and the most common network devices being used on small and large networks, including the Internet. The role of switches in improving network functionality and enhancing security is described. The book also contains chapters on wireless networking; Open Systems Interconnection (OSI) model; Transmission Control Protocol/Internet Protocol (TCP/IP); wide area network (WAN) technologies; network security; and network management and troubleshooting. New to this edition in accordance with the newly revised exam is an intensified focus on network security Two NEW practice exams to help eliminate test-day jitters Tiered chapter ending questions that allow for graduated learning Covers everything from test taking techniques to advanced topics - keeping the beginner and intermediate IT professional in mind Layout of the guide parallels the Network+ N10-004 objectives for ease of study

Book The Real MCTS MCITP Exam 70 643 Prep Kit

Download or read book The Real MCTS MCITP Exam 70 643 Prep Kit written by Brien Posey and published by Syngress. This book was released on 2011-04-18 with total page 800 pages. Available in PDF, EPUB and Kindle. Book excerpt: This exam is designed to validate Windows Server 2008 applications platform configuration skills. This exam will fulfill the Windows Server 2008 Technology Specialist requirements of Exam 70-643. The Microsoft Certified Technology Specialist (MCTS) on Windows Server 2008 credential is intended for information technology (IT) professionals who work in the complex computing environment of medium to large companies. The MCTS candidate should have at least one year of experience implementing and administering a network operating system in an environment that has the following characteristics: 250 to 5,000 or more users; three or more physical locations; and three or more domain controllers. MCTS candidates will manage network services and resources such as messaging, a database, file and print, a proxy server, a firewall, the Internet, an intranet, remote access, and client computer management. In addition MCTS candidates must understant connectivity requirements such as connecting branch offices and individual users in remote locations to the corporate network and connecting corporate networks to the Internet. Addresses both newcomers to MS certification, and those who are upgrading from Windows 2003 Two full-function ExamDay practice exams guarantee double coverage of all exam objectives Free download of audio FastTracks for use with iPods or other MP3 players THE independent source of exam-day tips, techniques, and warnings not available from Microsoft Comprehensive study guide guarantees 100% coverage of all Microsoft's exam objectives Interactive FastTrack e-learning modules help simplify difficult exam topics

Book The Real MCTS MCITP Exam 70 640 Prep Kit

Download or read book The Real MCTS MCITP Exam 70 640 Prep Kit written by Anthony Piltzecker and published by Syngress. This book was released on 2011-04-18 with total page 743 pages. Available in PDF, EPUB and Kindle. Book excerpt: This exam is designed to validate Windows Server 2008 Active Directory skills. This exam will fulfill the Windows Server 2008 Technology Specialist requirements of Exam 70-640. The Microsoft Certified Technology Specialist (MCTS) on Windows Server 2008 credential is intended for information technology (IT) professionals who work in the complex computing environment of medium to large companies. The MCTS candidate should have at least one year of experience implementing and administering a network operating system in an environment that has the following characteristics: 250 to 5,000 or more users; three or more physical locations; and three or more domain controllers. MCTS candidates will manage network services and resources such as messaging, a database, file and print, a proxy server, a firewall, the Internet, an intranet, remote access, and client computer management. In addition MCTS candidates must understand connectivity requirements such as connecting branch offices and individual users in remote locations to the corporate network and connecting corporate networks to the Internet. Designed to help newcomers to Microsoft certification study for and pass MCTS exam for Active Directory on their way to MCITP certification THE independent source of exam day tips, techniques, and warnings not available from Microsoft Comprehensive study guide guarantees 100% coverage of all Microsoft's exam objectives Interactive FastTrack e-learning modules help simplify difficult exam topics Two full-function ExamDay practice exams guarantee double coverage of all exam objectives 1000 page "DRILL DOWN" reference for comprehensive topic review

Book The Real MCTS MCITP Exam 70 648 Prep Kit

Download or read book The Real MCTS MCITP Exam 70 648 Prep Kit written by Brien Posey and published by Syngress. This book was released on 2008-06-03 with total page 974 pages. Available in PDF, EPUB and Kindle. Book excerpt: This exam is designed to validate Windows Server 2003 Microsoft Certified Systems Administrators (MCSAs) AD and Application Platform Technical Specialists skills. The object of this exam is to validate only the skills that are are different from the existing MCSA skills. This exam will fulfill the Windows Server 2008 Technology Specialist requirements of Exams 70-640 and 70-643. The Microsoft Certified Technology Specialist (MCTS) on Windows Server 2008 credential is intended for information technology (IT) professionals who work in the complex computing environment of medium to large companies. The MCTS candidate should have at least one year of experience implementing and administering a network operating system in an environment that has the following characteristics: 250 to 5,000 or more users; three or more physical locations; and three or more domain controllers. MCTS candidates will manage network services and resources such as messaging, a database, file and print, a proxy server, a firewall, the Internet, an intranet, remote access, and client computer management. In addition MCTS candidates must understant connectivity requirements such as connecting branch offices and individual users in remote locations to the corporate network and connecting corporate networks to the Internet. THE independent source of exam day tips, techniques, and warnings not available from Microsoft Comprehensive study guide guarantees 100% coverage of all Microsoft's exam objectives Interactive FastTrack e-learning modules help simplify difficult exam topics Two full-function ExamDay practice exams guarantee double coverage of all exam objectives 1000 page "DRILL DOWN" reference for comprehensive topic review

Book How to Cheat at Configuring Exchange Server 2007

Download or read book How to Cheat at Configuring Exchange Server 2007 written by Henrik Walther and published by Elsevier. This book was released on 2011-04-18 with total page 625 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Perfect Reference for the Multitasked System Administrators The new version of Exchange is an ambitious overhaul that tries to balance the growing needs for performance, cost effectiveness, and security. For the average system administrator, it will present a difficult migration path from earlier versions and a vexing number of new features. How to Cheat will help you get Exchange Server 2007 up and running as quickly and safely as possible. • Understand Exchange 2007 Prerequisites Review hardware and software requirements, Active Directory requirements, and more. • Manage Recipient Filtering Create a custom MMC that contains the Exchange 2007 Recipients work center, which can be used, for example, by the helpdesk staff in your organization. • Manage Outlook Anywhere Outlook Anywhere makes it possible for your end users to remotely access their mailboxes from the Internet using their full Outlook clients. • Manage Outlook Web Access 2007 See how Outlook Web Access 2007 was completely rewritten in managed code to make it scale even better. • Use the Exchange 2007 Queue Viewer You can now view information about queues and examine the messages held within them. • Master Powerful Out-of-the-Box Spam Protection The Edge Transport server supports SMTP, provides several antispam filtering agents, and supports antivirus extensibility. • Manage a Single-Copy Cluster-Based Setup SCC-based cluster provides service failover and still has a single point of failure when it comes to the databases. • Recover Mailbox Databases Use the improved database portability feature to port and recover a Mailbox database to any server in the Exchange 2007 organization. Essential information for the multi-tasked System Administrator charged perform everyday tasks Includes the latest coverage of the major new release of Exchange Server Emphasizes best-practice security measures for all areas and in particular the area of remote access via Outlook

Book Management Information Systems

Download or read book Management Information Systems written by Kenneth C. Laudon and published by Pearson Educación. This book was released on 2004 with total page 618 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management Information Systems provides comprehensive and integrative coverage of essential new technologies, information system applications, and their impact on business models and managerial decision-making in an exciting and interactive manner. The twelfth edition focuses on the major changes that have been made in information technology over the past two years, and includes new opening, closing, and Interactive Session cases.

Book The Best Damn Exchange  SQL and IIS Book Period

Download or read book The Best Damn Exchange SQL and IIS Book Period written by Henrik Walther and published by Syngress. This book was released on 2011-08-31 with total page 1223 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exchange, SQL and IIS are at the core of most Microsoft enterprise servers. The 2007 releases of these products, along with the release of Windows Vista and Windows 2008 Server, represents the biggest overhaul of Windows enterprise products since Windows 2000. The dramatic changes to security tools and the addition of features that support "anywhere access" present IT professionals with a steep learning curve. Making certain that these products are configured to meet regulatory compliance requirements adds addtionaly complexity to day-to-day management network management. The Best Damn Exchange, SQL and IIS Book Period delivers an all-in-one reference for Windows System Administrators deploying the 2007 releases of these core Microsoft servers. The coverage is comprehensive, and provides users with just about everything they need to manage a Windows enterprise server. Special Bonus coverage includes how to gather and analyze the many log files generated by these servers. All-in-one coverage includes Exchange, SQL, and IIS Servers Integrated coverage on all key security features Bonus coverage includes analyzing server logs and integrating Communicator 2007

Book Ask a Manager

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Book American Book Publishing Record

Download or read book American Book Publishing Record written by and published by . This book was released on 2007 with total page 746 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Book The Practice of System and Network Administration

Download or read book The Practice of System and Network Administration written by Thomas A. Limoncelli and published by Addison-Wesley Professional. This book was released on 2016-10-25 with total page 1567 pages. Available in PDF, EPUB and Kindle. Book excerpt: With 28 new chapters, the third edition of The Practice of System and Network Administration innovates yet again! Revised with thousands of updates and clarifications based on reader feedback, this new edition also incorporates DevOps strategies even for non-DevOps environments. Whether you use Linux, Unix, or Windows, this new edition describes the essential practices previously handed down only from mentor to protégé. This wonderfully lucid, often funny cornucopia of information introduces beginners to advanced frameworks valuable for their entire career, yet is structured to help even experts through difficult projects. Other books tell you what commands to type. This book teaches you the cross-platform strategies that are timeless! DevOps techniques: Apply DevOps principles to enterprise IT infrastructure, even in environments without developers Game-changing strategies: New ways to deliver results faster with less stress Fleet management: A comprehensive guide to managing your fleet of desktops, laptops, servers and mobile devices Service management: How to design, launch, upgrade and migrate services Measurable improvement: Assess your operational effectiveness; a forty-page, pain-free assessment system you can start using today to raise the quality of all services Design guides: Best practices for networks, data centers, email, storage, monitoring, backups and more Management skills: Organization design, communication, negotiation, ethics, hiring and firing, and more Have you ever had any of these problems? Have you been surprised to discover your backup tapes are blank? Ever spent a year launching a new service only to be told the users hate it? Do you have more incoming support requests than you can handle? Do you spend more time fixing problems than building the next awesome thing? Have you suffered from a botched migration of thousands of users to a new service? Does your company rely on a computer that, if it died, can’t be rebuilt? Is your network a fragile mess that breaks any time you try to improve it? Is there a periodic “hell month” that happens twice a year? Twelve times a year? Do you find out about problems when your users call you to complain? Does your corporate “Change Review Board” terrify you? Does each division of your company have their own broken way of doing things? Do you fear that automation will replace you, or break more than it fixes? Are you underpaid and overworked? No vague “management speak” or empty platitudes. This comprehensive guide provides real solutions that prevent these problems and more!

Book Interpersonal Communication Book

Download or read book Interpersonal Communication Book written by Joseph A. DeVito and published by . This book was released on 2013-07-27 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated in its 13th edition, Joseph Devito's The Interpersonal Communication Book provides a highly interactive presentation of the theory, research, and skills of interpersonal communication with integrated discussions of diversity, ethics, workplace issues, face-to-face and computer-mediated communication and a new focus on the concept of choice in communication. This thirteenth edition presents a comprehensive view of the theory and research in interpersonal communication and, at the same time, guides readers to improve a wide range of interpersonal skills. The text emphasizes how to choose among those skills and make effective communication choices in a variety of personal, social, and workplace relationships