Download or read book Facility Management How Influences written by John Lok and published by Notion Press. This book was released on 2022-11-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In my this books, I will explain how any why effective facility management can influence department communication, excellent technological input, effective human resource developement training, good employee motivation strategy and effective performance measurement strategy can influence any organization's overall performance to be more effective. I shall indicate the reasons to explain why above any one of these factors have indirect relationship to influence the organization's overall performance effectiveness. Readers can earn fresh opinions to acknowledge that these any one factors can be possible to influence organization's overall performance effectiveness.

Download or read book How the Facility Management Influences written by Johnny Ch LOK and published by . This book was released on 2019-04-03 with total page 79 pages. Available in PDF, EPUB and Kindle. Book excerpt: " Facility management is responsible for coordinating all efforts related to planning, designing, and managing buildings and their systems, equipment, and furniture to enhance. The organizations abilty to compete successfully in a rapidly changing world." ( F.Becker)The author explains equipment, workplace internal space designing, furniture space putting location arrangement will have possible to influence employee individual productive performance or efficiency to be raised or reduced in the workplace. Hence, it seems that, in the value chain (FM) belongs to the activity part of the firm. To make the facilities cooperation with each office or factory or warehouse using space moving facility management. Facility space moving management must be linked strategically, tactically and operationally to other support activity to add value to the organization's office or factory or warehouse space moving management arrangement more effectively.Thus, how to arrangement space moving management issue it will have possible to influence the organization's employee individual productive performance and efficiency in whose workplace. It seems that (FM) space moving management arrangement have indirect relationship to influence the organization's employee individual performance and efficiency , due to they need often to work in the workplace, if they feel moving difficulty , or excessive equipment , furniture number is putting into the small office, factory or warehouse locations, or they feel the office or factory or warehouse has excessive ( a lot of) staffs number to work in the small space of office or factory or warehouse. Then, they can not concentrate nervous on finishing every tasks in possible. In long term, their efficiencies will be poor or inefficiencies or their performance won't be improved or causing poort performance in possible.Instead of the not enough space moving and excessive staffs number factor, it will bring another question: Can enough information systems equipment cause a more efficient and improved performance to the organization staffs in the workplace? I assume that the office has 100 employees and it has only ten copying machines. So it means that ten employees use one copying machine. Hence, it brings this question: Is it enough to provide only ten copying machines to average ten employees to use? It depends on other factors, e.g. whether any one of these 100 employees needs to print how many documents per day , whether the five copying machines' locations are far away to separate different locations or they are stored in one printing room in the office, whether the day has how many staffs are absent, whether the day has how many printing machine(s) is/ are broken to need to be repaired. Hence, these unpredictable external environment factors will influence whether the five copying machines number is enough to let these 100 employees to use in the office every day. Hence, facility manager ought need to spend to observe average their copying behaviors every day in order to make data record.

Download or read book How Facility Management Influences written by Johnny Ch Lok and published by . This book was released on 2021-05-04 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: ⦁facility management benefits to service working environmentCan effective facility management improve service working environment to raise employee individual work performance? It is a concern about the quality of service to its customer question. The term" standards and goals" are often used to measure staff individual service performance whether he/she can serve to customers to let them to feel this staff's service performance or attitude is good or bad. Is the service workplace working environment facilities enough, it will influence customer service staff individual performance.For shopping center service industry case example, for this suitation, e.g. shopping center's facilities are enough or are placed to the suitable locations in order to let the shopping center's customers to feel comfortable to shopping when they enter this shopping center as well as whether the shopping center's facilities can influence the customer service staffs to serve whose shopping customers easily or difficult, due to whether the shopping center's facilities whether are adequate supplied or their locations are the best suitable positions to influence their service performance to let them to feel easier or comfortable to serve their customers in any large size shopping centers. For example, whether the lamps' lighting energy is enough to let the shoppers to feel safe to walk to visit any shops when there are many shoppers were walking to cause crowd and they feel diffuclt to walk to avoid any body contact to any one in busy time when the shopping center has no enough lights to let them to see anywhere in the shopping center's dark environment. Then it will influence customer service staffs to feel difficult to find any shopping center customers, e.g. when two shopping center customers are fighting in one location where is far away to the shopping customer service staffs and securities in the shopping center, because the shopping center is large and it has no enough light to let the customer service staffs and securities to find their frighting location to deal their fighing behavior and other shopping center's shoppers will feel very dangerous to walk their fighting location to avoid to close them. Then, it will has possible to cause death or hurt to any one of these two fighting shoppers, even other shoppers' lifes. Because the shopping center's securities and customer service staffs who need to spend much time to find their fighting location, it will delay they can bring the policemen to their fighting location when they arrive this shopping center's destination in short time in order to solve their fighting behavior to influence all shoppers' lifes in this shopping center. Hence, the shopping center whether it has enough lamps number and the lamps' light whether is enough, these lighting facilities will influence any shopping center customer service staffs and securities who can spend less time to arrive any locations to deal any urgent matters.For another suitation in shopping center, if the shopping center has no enough paying telephone service facilities to supply shoppers to phone to anyone when they feel need to phone to any in the shopping center. Then, it will lead to some shoppers decide to find where the shopping center's receiption's telephone to supply to them to phone call to anyone. If ther are ten shoppers are waiting to use the shopping center's receiption's telephone to phone call to their friend or family within one minute. Thus, it will influence the reception customer service staffs feel difficult to arrange how to distribute the only one telephone to these ten shoppers to use to phone call their friend or family when they are queuing within their one minute waiting time in the shopping center's reception.

Download or read book Researching Facility Management How Influences Consumer Behavior written by John Lok and published by . This book was released on 2022-05-23 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book indicates whether organization's facility management in-house department or outsourced department can achieve to improve its office or warehouse working environment to be more comfortable to let employees to feel in order to influence their productive efficiencies to be raised or improving their service performance to bring customers' more satisfactory feeling. I write this book aims to hope any organization leaders can attempt to apply psychological methods to predict whether their in-house facility management service is enough or/and human resource management strategy and training course program strategies which both have relationship to influence their employees' productive efficiency and service performance in order to achieve aim to raise more satisfactory feeling to their customers. I believe that effective facility management can improve better workplace environment to influence employee individual productive efficiency raising as well as effective human resource training course program can improve employee individual service performance in order to achieve customers to feel more satisfactory service performance in consequence for the organization's service.

Download or read book How Facility Management Influences Employee Behavior written by Johnny Ch Lok and published by Facility Management. This book was released on 2019-04-03 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: Instead of the not enough space moving and excessive staffs number factor, it will bring another question: Can enough information systems equipment cause a more efficient and improved performance to the organization staffs in the workplace? I assume that the office has 100 employees and it has only ten copying machines. So it means that ten employees use one copying machine. Hence, it brings this question: Is it enough to provide only ten copying machines to average ten employees to use? It depends on other factors, e.g. whether any one of these 100 employees needs to print how many documents per day, whether the five copying machines' locations are far away to separate different locations or they are stored in one printing room in the office, whether the day has how many staffs are absent, whether the day has how many printing machine(s) is/ are broken to need to be repaired. Hence, these unpredictable external environment factors will influence whether the five copying machines number is enough to let these 100 employees to use in the office every day. Hence, facility manager ought need to spend to observe average their copying behaviors every day in order to make data record. Many employees need to use copy machines to print documents, average how many document's page number, they need to print, how much average time spending to print their documents, average how many staff absent number on the day. Even, if the all five copying machines are stored in the printing room, calculating the staffs number whether how many staffs need more than five minutes to walk to the printing room to print their documents many staffs need to spend five minute to walk to the printing room, and they have other urgent tasks to wait to finish. It is possible to influence their efficiency, due to they often need to spend more than five minutes to walk to the printing room to print documents. If there are many staffs need to often to print documents, but their printing task will have many time, e.g. 20 separate printing tasks. Then, they need to spend at least ( 20x5 ) 100 minutes to spend time to walk to the printing room to print their documents. It must influence that they should not finish the other urgent tasks on the day. If there are many staffs to spend much time to walk to the printing room in the least 20 separate printing time or more on that day. All the facility manager needs to evaluate whether all the five copy machines are stored in the printing room whether it is the best location decision or they ought need be separated to put on different office locations in their workplaces, even he/she ought need to evaluate whether it is enough copying machines number, when the office has only 5 copying machines. He/she ought need to buy more copying machines number to satisfy any one of these 100 employee individual copyiing task need.In conclusion, effective office or factory or warehouse space moving facility management will be one part task of (FM) function. If the office or factory or warehouse can have accurate equipment, machine, furniture number to avoid excessive or shortage number problem to cause employees often feel moving difficult problem in their workplace when they need to move to another location to work in office or warehouse or factory as well as whether the staff needs often spend time to wait the another employee to use the copying machine to print whose document or fax machine to deliver whose document. Then, it is not that fax or printing machines number is not enough to provide the employees to use in the office or warehouse or factory workplace.

Download or read book Facility Management Impacts Employees Performance written by Johnny Ch Lok and published by . This book was released on 2020-02-12 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: The relationship between facilitymanagement and consumerbehaviorHow and why shop facility management can influence consumer individual shopping behavior? If it is possible, what shop facility management factors can influence their consumption decision when they enter the shop to plan to buy anything. I shall indicate some shop case studied to explain whether how and why every shop's facility management can influence consumer individual consumption desire when any one consumer enters any shops.⦁Shop's low ceiling height location (FM) influence consumer behaviorCan the shop's ceiling height influence shoppers' shopping behavior? Can the shop's variation in ceiling height can influence how consumers process information to decide to make purchase decision in the shops, e.g. for this situation, when the consumer enters the shop, he/she feels the ceiling height is low and it has a lamp will contact his/her head in possible. So, he/she chooses to move far away from the low ceiling location in the shop. It is possible that shop's ceiling low height and the lamp locates at the ceiling low height position will influence many customers' choices to leave the low ceiling height and lamp location, then the shop's low ceiling height will have possible to influenced many customers to choose to find the another shop to buy the similar kind of products, due to the lamp locates in the low ceiling height, so this lamp and low ceiling height will be possible factor to influence any shoppers who won't choose to walk to this dangerous location in the shop. If the shop's all spaces are ceiling height and it has many lamps are located at the low ceiling height spaces. Then, it will be serious to cause many shoppers do not want to spend too much time to choose any products in the shop because they feel dangerous to walk to the any low ceiling height lamps' locations in the shop. Hence, hoe to design the different concept may be activated by the showroom ceiling if it were relatively high, as it tends to be in mall stores, versus low, as it is in most strip mall shops and outlet centers. Relatively high ceilings may bring safe shopping emotion to let any consumers to feel thoughts related to freedom, whereas lower ceilings may let consumers to feel dangerous to walk the locations in any shops. Hence it seems any shops ought not neglect whether their ceiling height is tall and the lamps ought avoid to locate in any low ceiling height locations in order to influence consumers number to be decreased.⦁Can house facility management influence consumer individual purchase intention?

Download or read book How Facility Management Influences Organizational Performance written by Johnny Ch LOK and published by . This book was released on 2020-05-05 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: ⦁Shop's low ceiling height location (FM) influcence consumer behaviorCan the shop's ceiling height influence shoppers' shopping behavior? Can the shops's variation in ceiling height can influence how consumers process information to decide to make purchase decision in the shops, e.g. for this suitation, when the consumer enters the shop, he/she feels the ceiling height is low and it has a lamp wil contact his/her head in possible. So, he/she chooses to move far away from the low ceiling beight location in the shop. It is possible that shop's ceiling low height and the lamp locates at the ceiling low height position will influence many customers' choices to leave the low ceiling height and lamp location, then the shop's low ceiling height will have possible to influenced many customers to choose to find the another shop to buy the similar kind of products , due to the lamp locates in the low ceiling height, so this lamp and low ceiling height will be possible factor to influence any shoppers who won't choose to walk to this dangerous location in the shop. If the shop's all spaces are ceiling height and it has many lamps are located at the low ceiling height spaces. Then, it will be serious to cause many shoppers do not want to spend too much time to choose any products in the shop because they feel dangerous to walk to the any low ceiling height lamps' locations in the shop. Hence, hoe to design the different concept may be activated by the showroom ceiling if it were relatively high, as it tends to be in mall stores, versus low, as it is in most strip mall shops and outlet centers. Relatively high ceilings may bring safe shopping emotion to let any consumers to feel thoughts related to freedom, whereas lower ceilings may let consumers to feel dangerous to walk the locations in any shops. Hence it seems any shops ought not neglect whether their ceiling height is tall and the lamps ought avoid to locate in any low ceiling height locations in order to influence consumers number to be decreased.⦁Can house facility management influence consumer individual purchase intention?When one new property is built, whether the property consumers will consider how the new property is facilited to influence their purchase intention to the property will the new property's (FM) influence buyers in real estate markets' preferences choice and living interest. Any new property's internal characteristics of the house unit itsel , such as rooms available, when example, of external are location, accessibility to utilities services and facilities will have possible to influence the property buyer's final property purchase decision, so it seems that even the property price is cheap, it is not represent the property buyer will choose to buy the property, if he/she feels the property's facility mangement is poorer to compare other similar kinds of properties. So, it can help real estate analysts better explain and predict the behavior of decision makers in real estate markets. Property consumers will search for property information, concerns the property's quality, price distinctiveness, ability, facility mangement, service of the property's external environment to decide whether the property is high value to choose to buy to compare other kinds of properties. However, the external environmental forces, such as limited resources, e.g. time or financial will influence whose property consumption choice and living the property's satisfaction feeling ( represent) a feedback machanism from post-property purchase reflection used to inform subsequent decisions.

Download or read book Quality Facility Management written by Stormy Friday and published by John Wiley & Sons. This book was released on 1994-10-28 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management program seems too imposing and costly for your department to undertake. Or maybe you're leery of certain aspects of such a concerted effort, like measuring quality or marketing facility services, because they've never been adequately explained to you. Possessing considerable backgrounds in facility management, Stormy Friday and Dave Cotts understand these uncertainties. In Quality Facility Management, they have pooled their knowledge and experience to develop a comprehensive resource that demystifies the quality movement and shows you how to apply the old-fashioned but enduring commonsense principles of quality management often overshadowed by TQM. Flecked with humor and written as if the authors were simply talking to you, this refreshing new book identifies the five major elements underpinning any effective quality facility management program and takes you step by step through each one in a detailed yet accessible way. Gradually, you learn how to put these elements all together and—by incorporating selected modern techniques—devise a program to meet your specific situation. With the help of real-world examples, checklists, and other how-to aids, Quality Facility Management reveals: Why customers must be the driving force behind your quality effort, how you can exceed customers' performance expectations, and how you can effectively recover from service mistakes How quality facility management has its roots in TQM, what constitutes the major aspects of a TQM program, and how you can implement quality facility management without a full-blown TQM program Which aspects of your operation need to be measured and evaluated, which measuring tools should be used, and how to get your customers involved in the measurement process How to develop a facility marketing plan that increases awareness of your services, improves your image as a provider, and acts as an "insurance policy" in retaining the support of senior management in the face of organizational upheaval How to engineer a program of continuous quality improvement by assuming a specific leadership role, empowering frontline staff, instituting effective customer service training, and partnering with vendors The final chapter provides a bounty of practical case histories of companies that are realizing quality facility management right now, including major organizations like Celestica, Bell Atlantic, Hewlett-Packard, and Lockheed. Here, you'll find ample evidence of quality tools and strategies at work—from interior preventive maintenance crews to staff productivity improvements, infrastructure planning teams to customer satisfaction programs. Indeed, whether you're in the public or private sector, in a large or small facility, part of an in-house organization or a contracted firm, Quality Facility Management enables you to plan, organize, staff, direct, and evaluate for quality, so that you maximize your department's responsiveness to customers and your value to top management. Quality facility management is the only way to do business. Here's the only way to do quality facility management. Facility managers want to answer the call for quality but many feel they don't have the resources or guidance to make it an essential feature of their operation. Total Quality Management programs require too much of them and various aspects of the quality effort, whether it's quality measurement or facility marketing, seem hard to carry out or even beside the point. Finally there's a sensible guide that enables you to build quality into your department simply by applying basic, old-fashioned quality principles and selected modern techniques—Quality Facility Management With the assistance of examples, checklists, and other handy tools, this invigorating resource reveals the five key aspects of quality facility management and shows you how to bring them all together to develop a program that fits your particular circumstances. Emphasizing why your customers are the driving force behind your quality efforts, Quality Facility Management helps you: Surpass customers' performance expectations and recover effectively from even the most damaging mistakes Provide quality facility management without implementing a formal TQM program Accurately measure critical aspects of your operation and act effectively on that feedback Devise a facility marketing plan that enhances your department's image with customers and top management Put a program of continuous quality improvement into effect through leadership, staff training and empowerment, vendor collaborations, and other proven means Packed with case studies of facility managers who are building quality into their operation, Friday and Cotts's Quality Facility Management illustrates how your quest for quality can dramatically upgrade customer and senior management satisfaction—without draining department resources.

Download or read book Researching how Facility Management Influences Organizational Performance written by Johnny Ch Lok and published by . This book was released on 2020-11-08 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: ⦁The effects of in-store shelf design facility management factor influences consumer behaviorCan every store retailer's shelf design influence supermarket and large retail stores shoppers' behaviors when they visit the stores? However, currently many stores tend to build on traditional and repetitive design for their store shelf layout, it brings results in outdated store layouts.Another important store shelf layout design aspect, retailer should consider carefully is the allocation of products on shelves. So, it seems that efficient shelf space allocation management does not only minimize the economic threats of empty product shelves, it can also lead to higher consumer satisfaction, a better customer relationship.Why does supermarket shelves design is important? Any retail tore will sell product category within a shelf. They can use the same nominal category, e.g. crisps next to light crisps, same food product shelf. Anyway, a goal-based shelf display can contain several product, that determine a common consumer goal, e.g. fair trade. Hence, these two categorical product structuring methods are also described in terms of how to put product, or food on shelf benefit and attribute -based product categories. These shelf design food or product storing method will have more influence consumers to choose to buy the supermarket or retail store food or products more easily, due to products, or food put on their shelf very convenient and systematic to attract consumers' shopping consideration to the supermarket or retail store.⦁Music (FM) environment influence consumer consumption desireIs it possible that shop music (FM) environment can raise consumer purchase desire? In one shop or supermarket, it can provide soft music (FM) equipment to let consumers can listen soft music or songs in the supermarket or retail shop when the are staying to spend more time shopping and whether soft music facility can be expected to raise customer individual value-added options to the music facility shop in the supermarket or retail shop.Can the music facilities prolong consumers to stay in the store? It is possible that tempo soft music can influence consumers to stay longer time in restaurants and supermarkets and retail shops. It is possible that the different types of music (FM) in any supermarket, restaurant, retail shop owning music listening facility shopping environment. It will have possible to influence consumers to prolong staying in their shops. For example, one wine selling retail shop has classical music (FM) listening equipment to let consumers to listen when they enter the wine shop, it is possible to cause consumers to choose to buy more expensive wine products. Some researchers indicate when the wine shop owns classical music facility to let all consumers can list classical music when they walk in the wine ship, it can evoke the wine consumers to choose to buy purchasing higher prices wine products in the long term classical music listening environment. Otherwise, in a fitness sport center, musical fir and excite or popular music ( FM) environment can attract fitness sport players' emotion to play and kind of fitness sport facility longer time. Also, in one supermarket, the soft music facilities listening environment can persuade or attract food consumers to spend more time in the mall consuming food or beverage also purchase other products more easily, due to they will listen soft music to be influenced to choose to prolong staying time in the supermarket. It seems that it has relationship between retail shop's music facility environment and consumer's emotion will be influenced by these different kinds of soft music or songs to raise consumption desire in the supermarket, if some consumers like to prolong to stay longer consuming time in the owning music facility environment's retail shop.

Download or read book The Relationship Between Facility Management And Service Performance written by Johnny Ch Lok and published by . This book was released on 2020-01-21 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: ⦁University bookstore atmospheric factors how to influence student's purchase book behavior?Any university bookstore how to do international control and structuring of book internal environment to raise students' purchase book desires in university itself school's bookstore, it will be one popular question to any universities. Hence, whether the university bookstore internal (FM) factors include: lighting, music, colors, scents, temperature, layout and general cleanliness as well as university external factors include: the university bookstore shape/size, windows, university parking facility for students availability and location, which can play an influential role of the university bookstore image in order to influence the university itself students to choose to buy books from themselves bookstore or university outside bookstores.Whether the university student needs to spend how long individual learning time and how much learning nervous to spend time to choose any kinds of book in the universiity bookstore or outside bookstores, this issue, he/she will consider. Because he/she does want to expect spend much time and nervous to choose to buy books in any bookstore. If the university's bookstore physical location and internal (FM) image can let its target student customers to feel it's all book products are stored in any attractive internal book shelves places, e.g. the cheapest and the most expensive different subjects of text books are stored in one system method to bring the positive image of value and quality in order to let university target student customers can find their books' choice location to spend less time to search any books to read in the unviersiity bookstore easily.However, due to learning time is shortage to every university student of the university's book shelves can display all text books in the attractive right locations in the university bookstore as well as the university's bookstore ought has an adequate space to let university students to walk to anywhere and find any subjects of text books and compare their book sale prices in the bookstore's any shelves' locations easily when they walk to the subject of book shelf location, then they can make accurate decision either to buy the right kind of subject book or not buy it to read in the short time. They will feel their book choice purchase decision making process won't influence their learning time in themselves universiity. Then, the university students will be influenced by themselves university's bookstore's attractive external university facilities in the university's any teaching places and the university's bookstore internal attractive environment facility image which can influence the students to make final choices to buy their liking books to read from their university's itself bookstore. Hence, the university's bookstore internal and external building environment (FM) design factors will influence its students whether choose to buy from themselves bookstore or another outside general bookstore.⦁How and why does retail atmospheric environment influence consumers behavior in retail shop?Any shop's internal facility management design can influence atmospheric environment to influence consumer individual shopping desire, e.g. colour, lighting, music, crowding, design and layout factors, which internal shop (FM) environment can influence the first time shopping visiting client ' cognitive process how to feel the shop store image. Such as if the store's (FM) environment can bring enjoyable and fun and happy image to let them to feel shopping's enjoyment. In conclusion, when consumers will like to stay longer time in the store. Due to the store's internal (FM) atmospheric environment can attract them to stay longer time in the store. Then, the customer's shopping value will raise and it can bring purchasing intention and shopping satisfaction. How can (FM) influence retail atmospheric physical (FM) environment ?

Download or read book Facility Management Brings What Benefits written by John Lok and published by . This book was released on 2022-07-28 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Consumer Behavior How Influences Organizational written by John Lok and published by Notion Press. This book was released on 2022-10-17 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In my this book, I shall indicate the most famous Amazon e-commerce organization will face what kinds of marketing competitive challenges, how Amazon ought implement its management and marketing both strategies to solve Amazon future possible competitive challenges. Does Amazon need facility management department? What function of benefits will bring when Amazon sets up one facility management department? How can Amazon win IBM in technological market ? If the Amazon lacked one facility management department, what the disadvantage it will bring to influence the Amazon organization's operation? Have they relationship between raising efficiency or improving performance and facility management to Amazon ecommerce department?I believe that Amazon is global the best famous and successful e-commerce organization. It needs to solve how to persuade online buyers to prefer to click its web-stores to choose to buy any kinds of brands products as well as how to persuade its any kinds of brands of sellers to choose to apply its online purchase channels to instead themselves online purchase channels. I hope my readers can have more clear understanding whether future what challenges that Amazon may face and how it can implement strategies to solve its future competitive challenges.

Download or read book Facility Management Advantages To Organization written by Johnny Ch Lok and published by Independently Published. This book was released on 2019-05-20 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: ⦁How and why does retail atmospheric environment influence consumers behavior in retail shop?Any shop's internal facility management design can influence atmospheric environment to influence consumer individual shopping desire, e.g. colour, lighting, music, crowding, design and layout factors, which internal shop (FM) environment can influence the first time shopping visiting client ' cognitive process how to feel the shop store image. Such as if the store's (FM) environment can bring enjoyable and fun and happy image to let them to feel shopping's enjoyment. In conclusion, when consumers will like to stay longer time in the store. Due to the store's internal (FM) atmospheric environment can attract them to stay longer time in the store. Then, the customer's shopping value will raise and it can bring purchasing intention and shopping satisfaction. How can (FM) influence retail atmospheric physical (FM) environment ? Can (FM) bring indirect relationship to influence how the consumer individual causes positive or negative purchase intention when he/she has influence to proplong staying desire in the store, when the shop has good (FM), it will bring long time to make consumption chance in the shop.Chapter SevenFacility management influencesconsumer satisfactory service levelCan facility management (FM) quality influence consumer satisfactory service feeling? Any organization's facility management can improve the effectiveness of the maintenance organization. It can provide improved operational and maintenance functions to maintain the physical environment to support the overall mission. However, any organization will consider whether it improves its facilities, it will raise consumer satisfactory feeling when it provides the service to them, e.g. education service industry, when students need to often to attend any school's classrooms or lecture halls, computer rooms, libraries, all these facilities will be student;s learning environment. If these school facilities can be maintenanced to let students to feel comfortable to enjoy to study in their schools' any learning locations. Then, it has possible that to bring their enjoyable learning feeling in theirs schools. ⦁How school's facility management influences student's learning satisfactory feeling. However, in education industry case, the school's facility management has those criteria can be used to meaure effectiveness. Student individual response time between the student's request for computer use service in school computer rooms, library reading service in school library, classroom computer facilities and tables, chairs etc. furniture supplies service and the facility managment supply number and available to useful time. If the student believes that the response time is too long when he/she feels need to use any school facilities, the actual number of seconds or minutes, he/she needs to wait how long time to queue to use his/her school's any facilities in library, classroom, computer room. So, the student's queus waiting time to use any his/hser school's facilities, it can measure the school's facility managment effectiveness.⦁Scheduling of preventive maintenance activities.

Download or read book Organization Facility How Influences written by Johnny Ch LOK and published by . This book was released on 2021-08-11 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: ⦁ facility management benefits to service working environment Can effective facility management improve service working environment to raise employee individual work performance? It is a concern about the quality of service to its customer question. The term" standards and goals" are often used to measure staff individual service performance whether he/she can serve to customers to let them to feel this staff's service performance or attitude is good or bad. Is the service workplace working environment facilities enough, it will influence customer service staff individual performance. For shopping center service industry case example, for this situtation, e.g. shopping center's facilities are enough or are placed to the suitable locations in order to let the shopping center's customers to feel comfortable to shopping when they enter this shopping center as well as whether the shopping center's facilities can influence the customer service staffs to serve whose shopping customers easily or difficult, due to whether the shopping center's facilities whether are adequate supplied or their locations are the best suitable positions to influence their service performance to let them to feel easier or comfortable to serve their customers in any large size shopping centers. For example, whether the lamps' lighting energy is enough to let the shoppers to feel safe to walk to visit any shops when there are many shoppers were walking to cause crowd and they feel difficult to walk to avoid any body contact to any one in busy time when the shopping center has no enough lights to let them to see anywhere in the shopping center's dark environment. Then it will influence customer service staffs to feel difficult to find any shopping center customers, e.g. when two shopping center customers are fighting in one location where is far away to the shopping customer service staffs and securities in the shopping center, because the shopping center is large and it has no enough light to let the customer service staffs and securities to find their frighting location to deal their fighting behavior and other shopping center's shoppers will feel very dangerous to walk their fighting location to avoid to close them. Then, it will has possible to cause death or hurt to any one of these two fighting shoppers ,even other shoppers' life. Because the shopping center's securities and customer service staffs who need to spend much time to find their fighting location, it will delay they can bring the policemen to their fighting location when they arrive this shopping center's destination in short time in order to solve their fighting behavior to influence all shoppers' life in this shopping center. Hence, the shopping center whether it has enough lamps number and the lamps' light whether is enough, these lighting facilities will influence any shopping center customer service staffs and securities who can spend less time to arrive any locations to deal any urgent matters.

Download or read book Facility Management Function written by John Lok and published by . This book was released on 2023-07-16 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nowadays, in construction industry aspect, many businesses began to consider facility management, they believe that any properties ought need have effective facility management system in order to help their organizations any facilities can keep long time using life. The question concerns that whether facility management can bring what real benefits to any organizations, even it can influence consumers have positive consumption emotions, when they enter the shop, can they own effective facility management protection? Can facility management bring social and economic advantages? I write this book aims to hope any organization leaders can attempt to apply psychological methods to predict whether their in-house facility management service is enough or/and human resource management strategy and training course program strategies which both have relationship to influence their employees' productive efficiency and service performance in order to achieve aim to raise more satisfactory feeling to their customers. I believe that effective facility management can improve better workplace environment to influence employee individual productive efficiency raising as well as effective human resource training course program can improve employee individual service performance in order to achieve customers to feel more satisfactory service performance in consequence for the organization's service.his book concerns how to apply how behavioral economic and psychological methods to attempt to explain whether your organization can be influenced to raise your employee individual productive efficiency as well as improve service performance to achieve to let your clients feel more satisfaction by effective human resource training or/and facility management methods. My research questions include: Whether do any organizations need facility management department? What function of benefits will bring when the organization sets up one facility management department? If the organization lacked one facility management department, what the disadvantage it will bring to influence the organization's operation? Does it has relationship between raising efficiency or improving performance and facility management department?

Download or read book Sport Facility Operations Management written by Eric C. Schwarz and published by Routledge. This book was released on 2010 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book provides you with a body of knowledge in sports facility operations management that can be transferred to any type of facility around the globe to enable you to successfully and safely manage these activities." --Book Jacket.

Download or read book Handbook of Research on Managing and Influencing Consumer Behavior written by Kaufmann, Hans-Ruediger and published by IGI Global. This book was released on 2014-10-31 with total page 764 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, all types of businesses have increasingly focused on the importance of the relationship with the customer. Customer knowledge management has become a well-known term used in the business and academic worlds for understanding how to control consumer behavior. The Handbook of Research on Managing and Influencing Consumer Behavior discusses the importance of understanding and implementing customer knowledge management and customer relationship management into everyday business workflows. This comprehensive reference work highlights the changes that the Internet and social media have brought to consumer behavior, and is of great use to marketers, businesses, academics, students, researchers, and professionals.